Worn out & outdated motor motel
Posted Aug 22, 2016
The office is always locked, even during the day. You have to ring the bell and wait till a sleepy employee emerges from the back room making you feel like you're bothering him or her. We stayed at the motel 5 nights; the bed linens were never changed. Every day I had to be going to the office because the supplies (toiletries, towels and coffee) were never replenished by the cleaning staff. One day the staff gives me coffee bag that doesn't match the coffee machine and says: "we have nothing else, take it or leave it". According to the front desk staff, one cannot get an extra coffee bag; they look at you suspiciously even when you are asking for one bag per person. I was told: ”Coffee is very expensive, we import it from California”. The hair dryer was not in the room and when I asked why, the front desk clerk told me "because people are stealing everything" and added that I need to ask for it. One day the toilet got clogged, so I went to the office to let them know to have it unclogged, but the clerk wanted to hand me the rubber tool to do it myself. I said I was in a rush and left. When we got back, the toilet was still clogged and rubber tool was left in the bathroom for us. On the last day I expressed all my concerns to some lady who was at the office at that time. She provided the following explanation: “our regular employee is on leave and we are training another person.” Unacceptable explanation because the whole motel staff was unaccommodating, lazy and rude.
Comment from Hotel Management
Aug 25, 2016 by nina, Hotel Management
we'r sorry u were unhappywe'll try hard to fix issue u expeirienced. Thank u for letting us know.