Ratings based on 1,963 Verified Reviews

3.8 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2018
The room was clean but small. Walking distance to everything. The shower needs a better shower curtain. Curtain kept flying into us trying to take a shower.
Comment from Hotel Management
Jan 18, 2018 by Alex GSM, Hotel Management
Hello, Thank you for staying with us. We value your feedback and I will pass along your concern to our housekeeping department. Glad to hear you were able to enjoy the surrounding area.
4 out of 5
Recommended
for Everyone
by A verified traveler

comfortable, affordable, convenient

Posted Jan 9, 2018
Nice stay with plenty of amenities and room to spread out.
Comment from Hotel Management
Jan 9, 2018 by Alex GSM, Hotel Management
Hi there, Thank you for the stars. We appreciate you staying with us and are happy to hear you enjoyed your accommodation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Thank for the upgrade!

Posted Jan 8, 2018
I booked a room at the Inn but was upgraded to a Suite. I was a little hesitant because the hotel is not much to look at from the outside but I was so pleasantly surprised! The room had a nice sitting room (pull out couch included), a small but well stocked kitchen, and a very comfortable separate bedroom and bath. Small, somewhat dated bathroom but I was by myself so it was just fine. I really enjoyed my stay at this hotel.
Comment from Hotel Management
Jan 9, 2018 by Alex GSM, Hotel Management
Hello, We want to thank you for staying with us and sharing your experience. I am happy to hear you enjoyed your accommodation and we were able to upgrade you at check-in! Safe travels out there and we look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from WI

Great location

Posted Jan 2, 2018
We picked this hotel because it was close to our daughter whom we were visiting. It was in a good, safe location and within walking distance of coffee shops and restaurants. We were upgraded to a suite free of charge which was a nice bonus! Our only complaint was it smelled like cigarettes but in their defense we never requested a non smoking room.
Comment from Hotel Management
Jan 3, 2018 by Alex GSM, Hotel Management
Hi Sally, I wanted to reach out and thank you for staying with us. We appreciate you providing us feedback about your stay. I am happy to hear that we were able to upgrade you to a Suite. I do sincerely apologize that the Suite you checked into smelled of smoke. All of our rooms are non-smoking and we need to do a better job of deodorizing the room when we encounter someone who does not follow our non-smoking policy. Thanks again for staying with us and we hope you come back and see us again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma, WA

SW Portland Hotel

Posted Dec 31, 2017
Pros: It was within walking distances of the areas of Portland we wanted to be.
Cons: The rooms are lovely but because there is not carpet on the floors we could hear the movement of the chairs the unit above us.
Location: Lots good restaurants and shopping. Washington Park is near by. Easy access to the Max. Providence Park where the Portland Timbers play is steps away
Staff was friendly and helpful. Facilities was pleasant and clean. In a residential neighborhood not next to noisy streets. Easy to get too.
Comment from Hotel Management
Jan 3, 2018 by Alex GSM, Hotel Management
Hello MB, Thank you for staying with us and taking the time to share your experience. We are happy you enjoyed your accommodation and are thrilled you love our neighborhood as much as we do! We appreciate the feedback and are working to resolve the sound issue at the INN. We hope you come back and see us again. Safe travels.
3 out of 5
Recommended
for Everyone
by A verified traveler from IL

Posted Dec 21, 2017
The room is run down compared to last year when I stayed here. Tolet and sink were cracked. But worst was the walls, floor and shower was dirty. It’s to bad because this is great price and location.
Comment from Hotel Management
Dec 23, 2017 by Alex GSM, Hotel Management
Hello Stan, I am sorry to hear that you were unhappy with your accommodation this time around. We try to hold ourselves to higher standards with regard to cleanliness. It appears we did not meet our own expectations in this case. We apologize and hope you may give us another chance in the future. Safe travels out there.
2 out of 5
by A verified traveler from Richmond, TX

Great Staff

Posted Dec 21, 2017
Pros: Staff was great and location is decent. Free parking and WiFi were a plus.
Cons: The beds need to be upgraded - really worn down. The toilets have a weird low flush system that did not flush regularly.
Location: There is a Walgreens nearby, Elephant Deli was awesome. Close to Burnside which is a Main Street. SFNY Pizza was good as well and close by.
Staff was great at this hotel. The room itself was sorely lacking. Beds need a big update, and condition of the facilities are quite run down. The room was clean though and within walking distance (2-3 blocks) of several local restaurants. Noise levels at this hotel are very high from neighboring rooms and the neighborhood itself. If you are not picky, go ahead and stay here. If you are even slightly particular, I don’t recommend staying here.
Comment from Hotel Management
Dec 21, 2017 by Alex GSM, Hotel Management
Hi there Troy, I wanted to reach out and thank you for staying with us. We appreciate your feedback and will do our best to make the needed improvements.I I will pass along your kind words to the staff. Thanks again and safe travels this Holiday Season!
5 out of 5
Recommended
for Everyone
by A verified traveler from SeaTac, WA

Home Away From Home

Posted Dec 20, 2017
Pros: The helpful staff.
Cons: Nothing
Location: Downtown with lots of restaurants and things to do nearby. On-street parking can be a problem sometimes but there are plenty of reasonable parking gar
Easy check in with expert friendly staff. King suite with large living room, large bedroom, small but fully equipped eat-in kitchen and bath. Room was very clean and quiet with blackout drapes that really worked. Very comfortable in spite of construction across the street. And the staff, especially Mary Lou and Cheryl made our stay even better with helpful recommendations.
Comment from Hotel Management
Dec 21, 2017 by Alex GSM, Hotel Management
Hello Ross and Cordell, Thank you for staying with us. We are thrilled you enjoyed your suite accommodation and the surrounding area. We appreciate you sharing your experience with us. I will pass along your kind words to the staff and we hope you come back and see us again. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice Inn for an Economical Person.

Posted Dec 13, 2017
Pros: Green concept is promoted. Enough Parking.
Cons: 1. In my room a thin Curtain (see through) was hanging needs to be provided with additional curtain. 2. A fridge, Microwave, and Iron can be paced.
Location: Not very far from Downtown in a crowded / business area.
Main bldg. with suits is separate from other two bldgs. with rooms.
Comment from Hotel Management
Dec 14, 2017 by Alex GSM, Hotel Management
Hi Muhammad, Thank you for staying with us. We appreciate the stars and you sharing your experience with us. Please if you ever have any questions while staying with us, contact the front desk. The rooms at the INN should have a blackout curtain along with the thin sheers. Thanks again for staying with us and safe travels out there! We hope you come back and see us on your next trip through Portland!
4 out of 5
Recommended
for Everyone
by A verified traveler

Rough on the outside, Pleasant on the inside

Posted Dec 9, 2017
Looks sad and depressing with peeling paint on the outside, but checking staff were super friendly and the room surprised us with how updated, clean and comfortable it was. Plenty if parking, great view of Portland and the mountains outside our room.
Comment from Hotel Management
Dec 9, 2017 by Alex GSM, Hotel Management
Hi there, Thank you for staying with us and sharing your experience. We are happy to hear that you enjoyed your stay and the view of our beautiful City from the back side of the INN. It is amazing on a clear day! We hope you come see us again. Thank you for the stars!