Ratings based on 1,147 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from portland

Lovely

Posted Jan 7, 2017
It is a great place to stay and very clean... Was a little LATE to check out but The front desk was understanding
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Hi Stephen, Thanks for taking the time to let us know about your stay. We enjoyed having you and are glad you enjoyed your time as well. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Colo

Posted Jan 2, 2017
Pros: Loved the family suite and how friendly the staff was.
Cons: More outlets for mobile devices (that's very nitpicking)
Very comfortable, within walking distance to good restaurants, shopping and transit.
Comment from Hotel Management
Jan 4, 2017 by Alex GSM , Hotel Management
Pat, thank you for taking the time to review our property. We appreciate your feedback and are happy to hear you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2017
Excelent service,clean sheets, convinient location, glad to have a coffee maker in the riom
Comment from Hotel Management
Jan 4, 2017 by Alex GSM, Hotel Management
Hello, thank you for the stars. We are happy to hear that our accommodations meet your needs and we appreciate your review.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close access to rail. Clean and updated room.

Posted Dec 29, 2016
Will definitely stay here again! Clean rooms, vegan bath products and free coffee! We stayed at the inn across the street.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Thanks so much for sharing about your visit. I'm glad to hear that you enjoyed your time and I hope we get to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Warm and welcoming

Posted Dec 27, 2016
Pros: Location, comfort, cleanliness and staff.
Cons: For the price, nothing
Location: Walking distance to 23rd street shopping. Also easy drives to West Hills, downtown, and all interests in Portland.
Stayed in a suite for 4 nights. I developed a neck spasm and rarely left the room and was so grateful for the comfort and the friendliness of the staff. Great location for us too.
Comment from Hotel Management
Jan 5, 2017 by Alex GSM, Hotel Management
Hello Carolyn. We are sorry to hear about your neck problem and hope you feel better. Thank you for reviewing our Hotel. We greatly appreciate the 5 stars. We hope you can come back and visit when you are able to take full advantage of the City!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2016
Clean, great for families, close for walking to downtown attractions.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Thank you so much for sharing about your time as our guest. I'm so glad you enjoyed it. Have a great holiday season!
2 out of 5
by A verified traveler

Cramped Cramped Cramped

Posted Dec 13, 2016
Pros: TV was ok-But it should be like other hotels that have Directv with listing.
Cons: Not sure, old place, heaters for sure!
Location: Good coffee near by, shop , location was pretty good to Downtown.
Hotel room was extremely small and cramped with two beds in it. Very noisy from other travelers, wall are thin so book your room on the top floor. Shower area was a add in built in, water gets on floor every time you shower. Mold starting to grow on grout. Bathroom fan must have been a turbo 3000-very noisy and even made shower curtain rise up. Bathroom sink was a pedestal , so no place to hang or place your toiletries. Bed frames were light wood and made a squeaking noise every time you sat on it. Heater in room was so slow, very cold in Portland when we were there. Had to even switch rooms because one didn't work. Place new blanket on bed because it was cold and found out that blanket was dirty Portland had ice the day we left, they put salt down on the walkways but should have scraped where the cars have to exit into the road. Took me four tries to get out on the road and finally made it..Not a good stay.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Thank you for taking the time to share about your time as our guest. I'm sorry it was not a positive experience for you. It certainly doesn't sound like we put our best foot forward and for that I apologize. I will share your comments with the staff as we are always trying to do a better job for our guests. Have a wonderful holiday season!
4 out of 5
Recommended
for Everyone
by A verified traveler

Location is excellent, for MAC members and guests.

Posted Dec 13, 2016
Pros: Proximity to MAC great for visiting members and guests.
Location: Ringside Restaurant block away. Best steakhouse in Portland.
Nice location, parking, proximity to MAC and uptown. Not particularly upscale, but clean, comfortable and fairly priced.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Thank you so much for your comments about your visit. We appreciate them very much and we hope to see you again in the future. Have a great holiday season.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne FL.

Been staying there every year , for over 20 Years

Posted Dec 7, 2016
Always clean and friendly. Not far from trolley and down town is an easy walk. Just wish they hadn't eliminated the small breakfast (Fruit, yogurt etc.)
Comment from Hotel Management
Dec 10, 2016 by General Manager, Hotel Management
Thanks so much for taking the time to share your feedback about your stay. We very much appreciate your repeated visits over the years and we look forward to seeing you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great neighborhood

Posted Dec 6, 2016
Hotel was clean, just old. And the bathroom had a sliding door that would just roll back open, it had to be hooked. Trim was missing from the dresser, kitchen, etc. But staff was great, free parking, nice area within walking distance to Washington Park.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Thanks so much for taking the time to share about your experience as our guest. I'm so sorry about the issue with the trim. That is something I'm very disappointed to hear about. I am glad to hear you found the staff helpful and I will pass on your comments to them. I hope you have a wonderful holiday season.