Ratings based on 1,168 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to freeway and downtown Portland

Posted Mar 24, 2017
Everything was great except for the noisy kids in the room above us. They were up super late jumping and running around. We had to call the hotel front desk to call them to ask them to call and tell them to quite down. Other than that the hotel was great. Easy access to the freeway and downtown Portland.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2017
We found this hotel very pleasing with nice size rooms. We were concerned it may be noisy located next to a busy street but it was very quiet. Very comfortable. We would definitely stay again.
1 out of 5
by A verified traveler from Oregon Coast

Don't waste your money or time

Posted Mar 18, 2017
Housekeeping started SLAMMING doors repeatedly by 7AM, walls are super thin could hear EVERYTHING. Breakfast was barley warm. Bed was super uncomfortable. Bathroom small and in bad shape. I'll probably never stay at another Phoenix Inn. Absolutely a miserable experience! Disappointed is putting it mildly.
Comment from Hotel Management
Mar 20, 2017 by Molly, Hotel Management
Thank you for the feedback! I'm sorry to hear you did not enjoy your stay. Housekeepers don't arrive until 8am, however the stairwell door is across the hall. We do hope you'll try us again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
Nice work area. Breakfast had nice choice of options.
Comment from Hotel Management
Mar 15, 2017 by Molly, Hotel Management
Thank you so much for the feedback. I'm glad to see you were able to enjoy the breakfast! Hope to see you back real soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
Pros: Located down the street from the office, easy access
Overnight stay for work. Rooms are good, clean. Freeway traffic noise, but not too overbearing. I usually stay here due to its proximity to work and convenience of parking/entry/exit. Check-in is easy, and rooms are easy to access from either side of the building. Parking on the front (south) side of the building feels a little crowded to me, so I just park on the North side, where the lot has less cars. Morning coffee is decent, and they serve eggs, waffles, bagels, cereal, etc for breakfast. I usually will stay here when I go to Lake Oswego for work, about every couple weeks or so.
Comment from Hotel Management
Mar 15, 2017 by Molly, Hotel Management
Thank you so much for the feedback! We are currently looking at new options to block more of that freeway noise, so hopefully that will help. I hope to see you back real soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Portland, Oregon

Hotel staff was not friendly

Posted Mar 13, 2017
Pros: Room was large and clean.
Cons: Road noise was awful. More sound deadening in walls. PLEASE
It appeared she was bothered that she had to work. Not a smile or a greeting. Just give me your credit card and sign on the bottom line, Very small parking lot and she had no idea where we could park when the lot was full.
Comment from Hotel Management
Mar 15, 2017 by Molly, Hotel Management
Thank you so much for taking the time to leave a review! I am very sorry to hear that you did not have a positive check-in experience, and I will be addressing this. We are currently working on a bid for new noise barriers for the windows, so I do hope that you will try us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Coos Bay

Hotel close to Portland

Posted Mar 9, 2017
Pros: close to I 5 conference I attended was held there
Location: close enough to down town Portland that one can drive there for dinner
staff was friendly, good variety of food for breakfast comfortable beds quiet
Comment from Hotel Management
Mar 15, 2017 by Molly, Hotel Management
Thank you so much for taking the time to leave a review, as we love the feedback! Hope to see you again, on your next trip to Portland.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick trip

Posted Mar 7, 2017
We travel to Portland frequently and generally choose to stay close to whatever event we are attending. This is a good location --close to family and easy access to the downtown as well as shopping.
Comment from Hotel Management
Mar 15, 2017 by Molly, Hotel Management
Thank you so much for the feedback. I'm glad to hear that we were so convenient, and hope to see you back here on your next quick trip!
5 out of 5
Recommended
for Everyone
by A verified traveler from brookings, oregon

great hotel

Posted Feb 18, 2017
Pros: cleaniness and reasonable price
Cons: nothing
Location: good restuarants and access to the freeway
wonderful with close by resturants and easy access to the freeway. The room was very clean and had been updated and the breakfast was great. couldn't ask for anything more. It was nice to have the discount price otherwise we would not have been able to stay there. the parking was very convient to the hotel lobby. The new flat screen television was also great
Comment from Hotel Management
Feb 20, 2017 by Molly, Hotel Management
Thank you so much for the five star review! We appreciate all the great feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Eugene

Very pleasantly surprised!

Posted Feb 16, 2017
Pros: The price....then the cleanliness
Location: Close to the LDS Temple, Lake Oswego, Bridgeport Shopping
Appears recently remodeled. Staff was very friendly. Everything was clean. The freeway noise wasn't a problem. The breakfast was great. Price was reasonable. I'm coming back!
Comment from Hotel Management
Feb 20, 2017 by Molly, Hotel Management
Thank you so much for the five star review! Glad to hear that you'll be back with us soon.