All of the staff were exceptionally friendly and helpful. The room was beautiful and clean. There are a lot of little extra fees, like the “destination fee” and you have to pay to park, but we rented the bicycles, used our food credit, got the free cocktail of the day, and used the complimentary tickets to the Japanese gardens (which would be $23 per adult if you pay at the park) so we more than got our moneys worth. Only complaint is that the shower drain was extremely slow, but we were there for only one night so I can’t speak to how quickly maintenance would get to it.
We really enjoyed this hotel though and I would recommend it. Lots of great venues within walking distance and the area was pretty clean and didn’t feel unsafe at all.