Exterior

Reviews of Portland Regency Hotel & Spa

3.5 out of 5
Portland Regency Hotel & Spa
20 Milk Street, Portland, ME

Reviews

9.2

Wonderful

Rating 10 - Excellent. 764 out of 1071 reviews" "
Rating 8 - Good. 194 out of 1071 reviews" "
Rating 6 - Okay. 68 out of 1071 reviews" "
Rating 4 - Poor. 31 out of 1071 reviews" "
Rating 2 - Terrible. 14 out of 1071 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wilson

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 26, 2024
Thank you for staying with us, Wilson.

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 27, 2024
Thank you for staying with us, Michaela. We are pleased to hear that you enjoyed your stay.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Front desk on Mar 22, 2024
Thank you for staying with us, Danny. We hope to see you again soon.

10/10 Excellent

luke

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the charm and history of the hotel, the spa was perfect and the lobby/bar area we’re beautiful
Stayed 1 night in Mar 2024
Response from Front desk on Mar 18, 2024
Thanks so much for staying with us, Luke. We are pleased that you enjoyed your stay.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Epic
Stayed 1 night in Mar 2024
Response from Front desk on Mar 18, 2024
Thank you for your patronage. We appreciate your business, Kevin.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 18, 2024
Thank you for staying with us, Joseph. We hope to see you again soon.

6/10 Okay

Jennine

Liked: Staff & service
There should be bar handles in all bathrooms the tubs are deep and it is not easy to get out. The pillows are too rough and ridged. Also I understand that if I wanted to have beds changed I would have to notify but I at least thought I would have maid service to make the bed and get fresh towels. I wouldn’t recommend this place for a get a way
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 12, 2024
We thank you for staying with us and appreciate your feedback. We do offer full-service housekeeping daily upon request and inform guests upon check-in. We do hope that you will give us another opportunity in the future to welcome you back.

4/10 Poor

Brenda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel is beautiful, BUT, there was a Hugh problem. The hotel is a total non-smoking, when a guest in the room next to me smoked a joint, my room was filled with smoke. I reported it to the front desk. Was told, without knowing for sure the room, there was nothing they could do. They did admit to the problem, but did nothing. It got worse before it got better. Meeting with management in the morning they refused to comp my room and was told because I booked through Expedia there was no reimbursement. $233 for a room, and being told tough luck chuck. I will never go back and hope lots of people see how they treat guest. There are a number of hotels in the area just a nice, book elsewhere m my.
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 12, 2024
Brenda, we are so sorry to hear about your experience with us. We are a nonsmoking hotel and try our best to keep it smoke free. We appreciate you bringing this to our attention. We apologize for the inconvenience and that it negativity impacted your stay.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had the most fantastic weekend with breakfast at the restaurant and a great whiskey taste before a concert at the State Theater along with a great walk through Old Port.
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 12, 2024
Thank you for staying with us and sharing your wonderful feedback. We hope you will stay with us again when in Portland, Maine.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable. Bed
Stayed 1 night in Mar 2024
Response from Front desk on Mar 12, 2024
Thank you for staying with us, Tina. Glad you enjoyed your stay and the comfortable bed.

8/10 Good

Nathan

Liked: Cleanliness, property conditions & facilities
Very clean room. Friendly staff. Hotel is walkable to everything.
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 7, 2024
Thank you so much for staying with us. We hope that you will return soon.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown. Shuttle to airport
Stayed 1 night in Mar 2024
Response from Front desk on Mar 4, 2024
Thank you for staying with us, Peter. We are pleased that you enjoyed your stay.

10/10 Excellent

Holly

Stayed 1 night in Mar 2024
Response from Front desk on Mar 26, 2024
Thank you for staying with us, Holly. We appreciate your business.

8/10 Good

Patricia, Goffstown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a convenient location in the Old Port area to walk around. Close to the Cross Arena for shows.
Stayed 2 nights in Feb 2024
Response from Front desk on Mar 4, 2024
Thank you for staying with us, Patricia.

8/10 Good

Majella

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant gentlemen on morning and night shifts. Informed and willing to please with a bright attitude. Kudos to your laundry crew, the bed linens were perfect, a comment I rarely make!
Stayed 1 night in Feb 2024
Response from Front desk on Feb 29, 2024
Thank you so much for your feedback, Majella. We appreciate your business and look forward to welcoming you back in the future.

10/10 Excellent

James, Lindenhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Visiting from New York because my son had a snowboard accident and ended up in Maine Medical Center less than 10 minutes away from the hotel. The free valet service drove me to and from the hospital the entire stay. They were fantastic. The hotel is located right in the middle of Old Port so walking everywhere was super nice. The hotel had a quaint charm to it and was kept very clean. My room with a king bed was cozy with a good size, clean bathroom. The front desk staff were excellent. If revisiting Portland, I would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Front desk on Feb 28, 2024
James, we hope your son is recovering well from the snowboard accident. We are pleased that we made your stay as comfortable as possible despite the reason for your visit. We do hope to see you again in the future.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front desk on Feb 26, 2024
Thank you for staying with us, Christian. We are pleased that you enjoyed your stay!

10/10 Excellent

Emma, Wells

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable rooms; loved the spa
Stayed 1 night in Feb 2024
Response from Front desk on Feb 20, 2024
Emma, we are pleased that you enjoyed yourself at our property. Thank you so much for staying with us!

6/10 Okay

Kristen, Winchendon

Stayed 2 nights in Feb 2024
Response from Front desk on Feb 20, 2024
Thank you for staying with us, Kristen. We appreciate your business.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front desk on Feb 20, 2024
Thank you for staying with us, James. We appreciate your patronage.

10/10 Excellent

David B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property convenient to the Merril auditorium. room was nice, large screen tv deck with a view. restaurants - bars on premises were good.
Stayed 1 night in Feb 2024
Response from Front desk on Feb 20, 2024
We appreciate your feedback and are so pleased that you enjoyed your stay with us. Thank you for choosing us for your trip to Portland.

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and accommodating staff
Stayed 1 night in Feb 2024
Response from Front desk on Feb 20, 2024
We are so pleased that you enjoyed our location and staff. Thank you for staying with us!

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great getaway
Stayed 2 nights in Feb 2024
Response from Front desk on Feb 12, 2024
We are so pleased that you enjoyed your getaway with us. We look forward to seeing you again soon.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front desk on Feb 13, 2024
Thank you for staying with us, Shawn.

10/10 Excellent

Erika

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Portland Regency Hotel and Spa is beautiful. It's in the old Portland Armory and has been skillfully transformed into a gorgeous and comfortable hotel. The staff are so accommodating and friendly. Highly recommended !
Stayed 3 nights in Feb 2024
Response from Front desk on Feb 12, 2024
Thank you Erika for your lovely review. We appreciate your business and can't wait to see you again.

10/10 Excellent

Deborah

Stayed 1 night in Feb 2024
Response from Front desk on Mar 22, 2024
Thank you for staying with us, Deborah. We hope to see you again soon!

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around
Stayed 1 night in Feb 2024
Response from Front desk on Feb 9, 2024
We are so pleased that you enjoyed your stay with us. We appreciate your business.

8/10 Good

carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front desk on Feb 8, 2024
Thank you for staying with us Carl. We appreciate your business!

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was helpful!
Stayed 1 night in Jan 2024
Response from Front desk on Jan 26, 2024
We always to our best to be helpful. Thank you for staying with us, Tricia.

10/10 Excellent

Keith

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing venue in old port Portland, the staff were easily available and dining service at the 1895 restaurant and the armory were excellent. Drinks were well made. Food was delicious. Fantastic stay at the regency and we can’t wait to go back.
Stayed 2 nights in Jan 2024
Response from Front desk on Jan 22, 2024
We love having guests like you, Keith. We appreciate your business so much!

10/10 Excellent

Gina M

Stayed 1 night in Jan 2024
Response from Front desk on Feb 12, 2024
Thank you for staying with us. We appreciate your business so much.

10/10 Excellent

Jonathan, Belfast

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient property. Great staff and very clean hotel. Staff was helpful in all areas. Rooms are nice. Bed is comfortable. I like the entrance of the Hotel. It’s off any type of main road. Choice of bars and restaurants. Great choice of breakfast. Wait staff are very attentive.
Response from Front desk on Jan 22, 2024
Sounds like you had an excellent stay with us, Jonathan. We thank you so much for staying with us.

10/10 Excellent

Debra, Hackensack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the best bed I have ever sleep on
Stayed 3 nights in Jan 2024
Response from Front desk on Jan 22, 2024
We receive a lot of great reviews on our mattresses. We are so happy that you had a restful sleep! Thank you for choosing our hotel for your stay in Portland.

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right downtown..very convenient but friendly staff too.
Stayed 1 night in Jan 2024
Response from Front desk on Jan 15, 2024
So glad you enjoyed the location convenience and the friendliness of our staff. We hope to see you again soon Diane! Thank you for your feedback.

10/10 Excellent

Alicia

Traveled with family
Stayed 1 night in Jan 2024
Response from Front desk on Jan 15, 2024
Thank you for staying with us Alicia. We hope you will return soon.

8/10 Good

Kelli

Stayed 2 nights in Dec 2023
Response from Front desk on Jan 15, 2024
We appreciate your business. Please come back soon Kelli!

8/10 Good

Dudley

Traveled with partner
Liked: Amenities
The property is in a great location. Anything you want to do is within walking distance. Food, music, art and museums. Boat excursions also walking distance. Service and staff was really good from check-in and valet to all 3 options for dining and cocktails. I’m tough on clean. Hotel itself was 7 or 8. Bathroom in my room was a little less than that. We’ve been here several times and someone may have had a bad day.
Stayed 1 night in Jan 2024
Response from Front desk on Jan 11, 2024
Thank you for the feedback Dudley. We are pleased that you enjoyed your stay and we look forward to seeing you again. We have high standards with our cleaning and are very sorry that it was not up to par on your last stay. We have informed the Housekeeping Manager on the matter.

10/10 Excellent

Patricia G

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front desk on Jan 11, 2024
It looks like you enjoyed your stay with us Patricia. Thank you so much for your patronage!

10/10 Excellent

Meghan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for New Year’s Eve and this was a great experience! Staff was friendly, we arrived at 10:30am as we had 11am massages and were pleasantly surprised when our room was already ready and able to put our bags down before heading to the spa. Cannot rave enough about the spa and massage therapists! Would highly recommend!
Stayed 1 night in Dec 2023
Response from Front desk on Jan 4, 2024
We appreciate your feedback and are thrilled that you enjoyed your stay with us. Happy New Year!

10/10 Excellent

Christopher

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk on Jan 4, 2024
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

PAUL

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk on Jan 4, 2024
Happy New Year! Thank you for staying with us!

10/10 Excellent

Ashley

Stayed 2 nights in Dec 2023
Response from Front desk on Jan 22, 2024
We appreciate your business, Ashley. Thanks for staying!

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Front desk on Jan 2, 2024
Thank you for staying with us! Happy New Year!

6/10 Okay

Yuliya

Traveled with family
Liked: Cleanliness, staff & service
Old property that needs a refresh. Very thin walls, we could hear everything our neighbors were saying. Unfortunately they got up at 6 AM and had their kids screaming/throwing balls at the adjoining wall which ruined our rest. We were able to move rooms, next room had no people nearby which was better. No coffee/water available in the lobby which just seems weird. Overall, we won’t stay again.
Stayed 4 nights in Dec 2023
Response from Front desk on Jan 2, 2024
We thank you for staying with us and are very sorry that you experienced inconsiderate neighbors. We do offer complimentary coffee and tea in our lobby from 6 am until 11 am. There are Keurig coffee makers in every guest room, as well. We do hope to welcome you back in the future and wish you a very Happy New Year!

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was surprisingly beautiful. Loved the whiskey bar and the downstairs bar. The room was perfect. Having a shuttle was a bonus and everything is within walking distance. I would definitely return to this hotel. Hoping to take advantage of the Spa next time.
Stayed 2 nights in Dec 2023
Response from Front desk on Jan 5, 2024
We are so pleased that you enjoyed your stay with us. We look forward to seeing you again soon! Happy New Year!

6/10 Okay

Richard

Liked: Cleanliness, staff & service
The property is an older, quirky building that some might call charming and some might call outdated. The staff was nice; the property seemed clean; the room was small and the beds were smaller than queen size. The location is nice with a lot of restaurants and shopping easy to walk to.
Stayed 1 night in Dec 2023
Response from Front desk on Jan 2, 2024
We thank you for staying with us and for your feedback. We are a historic hotel which makes our building and rooms unique. Our rooms have either two double beds or one king bed which are guaranteed when the reservation is confirmed. We are pleased that you enjoyed our staff, the cleanliness of our property, and the convenient location. We hope to welcome you back in the future.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk on Jan 2, 2024
Thank you for staying with us. Happy New Year!

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice place to stay when we visit Porltand for a night or two. Great room, staff and location.
Stayed 2 nights in Dec 2023
Response from Front desk on Jan 2, 2024
Thank you for your wonderful feedback. We appreciate your patronage. Happy New Year!!

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front desk on Feb 5, 2024
We are pleased that you enjoyed your stay with us. Thank you for staying!

10/10 Excellent

Deidre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk on Jan 2, 2024
Thank you for choosing our hotel. Happy New Year!