Overpriced, smells bad, smoking everywhere.
Posted Jul 26, 2016
Cons: Looks big, luxurious, and shiny on pictures. In reality, the hotel lobby was quite small, compare to the pictures on Expedia. Pool and hot tub were ok in size, but not as glamorous as on pictures. Some kind of dirt or black spots were on the bottom of the pool. As we entered the hotel, the smell of old hit my nose. We did a walk around and the smell of cigarette smoke was so strong in the hallway of the first floor. I complained to the receptionist. She said she will go check, but I don't believe she did anything about it, because, people were openly smoking on their balcony patio by the pool, and hotel did nothing about it. However, they told us that this was a non-smocking hotel. Wi-Fi was not working both days we stayed. Customer service attendant tried to explain in broken English that the "manager was installing a new modem and we should have Wi-Fi in about 20 minutes". We never got it. Breakfast was ok, but pastres were old.
Pros: The room was HUGE. I loved it. Comfortable, clean beds, clean bathroom. Staff was somewhat pleasant.
If it wasn't for the big and comfy room, I would not have stayed here for the price we paid. The price was comparable to Hilton. Ouch.
Comment from Hotel Management
Aug 4, 2016 by Jim, Hotel Management
Thank you for writing a review of your stay though I'm sorry you didn't enjoy it more. All our rooms are non-smoking though that doesn't stop some people from smoking in their room. Guests are charged if they do. The WiFi is up and running so hopefully our guests will no longer have a problem with that from now on. As we've been so busy, I've been placing breakfast orders weekly so all the food is fresh. However, I do think we will need to find a replacement for the pastries. While they are still fresh, they seem to dry out too quickly. We hope you will give us another opportunity to serve you the next time you are in Vancouver.