Went to check in and desk clerk became verbally abusive because I asked her if she worked there. Lily A. went as far as calling the police on me since I was recording her behaviors. I have never been so disrespected from a customer service representative in my life not to mention scared of her taking retribution on me.
Comment from Hotel Management
Dec 12, 2016 by Andrew, GM, Hotel Management
I'd like to apologize for your check-in experience. This falls far below our expectations and I have taken measures to ensure that this will not happen again. We pride ourselves on our guest service, so to say I'm disappointed with your experience is an understatement. Thank you for bringing this to my attention.