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Opiniones de Red Lion Hotel Portland Airport

3 out of 5
Red Lion Hotel Portland Airport
7101 NE 82nd Ave, Portland, OR

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 550 de 1966 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 526 de 1966 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 387 de 1966 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 295 de 1966 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 208 de 1966 opiniones" "

7.4/10

Limpieza

7.6/10

Servicio y personal

6.2/10

Servicios

6.6/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alexeys

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The patience of the staff to help people is amazing.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 26 mar. 2024
Dear Alexeys,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you found our staff's patience in helping people to be amazing. Providing excellent service and assistance to our guests is our priority, and we're glad we could meet your expectations. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel General Manager

4/10 Malo

Eduardo

No le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel General Manager, el 21 mar. 2024
Dear Eduardo,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel General Manager

10/10 Excelente

Yhonatan

Muy bueno
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel General Manager, el 29 feb. 2024
Dear Yhonatan,Thank you for your positive feedback! We're glad to hear that you had a very good experience. Please visit us again.Sincerely, Hotel General Manager

8/10 Bueno

Ana Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy buena
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel General Manager, el 24 feb. 2024
Dear Ana Maria,Thank you for your feedback! We're pleased to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to earn that extra star next time, please feel free to let us know. We're always looking for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel General Manager

10/10 Excelente

Guillermo

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel General Manager, el 13 nov. 2023
Dear Guillermo,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Hotel General Manager

6/10 Aceptable

lucila

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
mala atencion
muy mala atencion de la persona detras del mostrador un hombre joven asiatico
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel General Manager, el 11 oct. 2023
Dear Lucila,We apologize for the negative experience you had with our staff. This falls short of our service standards, and we take your feedback seriously. We will address this issue to ensure better service in the future. Thank you for bringing this to our attention.Sincerely, Hotel General Manager

10/10 Excelente

Israel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel General Manager, el 26 jun. 2023
Dear Israel,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Hotel General Manager

10/10 Excelente

Rene

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Muy buena ubicación y excelente servicio
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel General Manager, el 28 abr. 2023
Dear Rene,Thank you for your positive review! We are delighted to hear that you found our location to be very good and that you experienced excellent service during your stay. We always strive to provide the best possible experience for our guests, and we are thrilled to hear that we succeeded in doing so during your visit. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel General Manager

8/10 Bueno

Paloma

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El personal es sumamente amable, como recomendacion deberian dejar ventanas abiertas mientras no hay huéspedes ya que la habitacion olia a húmedo y un poco mal, y deberia de aver alguien que pueda llevarte las toallas o el papel higiénico.
Se hospedó 2 noches en abril de 2023
Respuesta de Hotel General Manager, el 23 abr. 2023
Dear Paloma,Thank you for your feedback on your recent stay at our hotel. We appreciate your positive comments about our friendly staff. We apologize for any inconvenience caused by the damp smell in your room. Our housekeeping team is trained to ensure that all rooms are clean and fresh before guests arrive, and we are sorry if this was not the case during your stay. We have taken note of your suggestion to leave the windows open when there are no guests in the room to prevent any unpleasant smells. In addition, we will also look into ways to improve our towel and toilet paper delivery to ensure that all guests have a comfortable stay. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon.Sincerely, Hotel General Manager

2/10 Terrible

Sulma

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fue pésimo,el servicio horrible la limpieza,demasiado antigienico,muy viejo todo la alfombra súper sucia,y las sabanas llenas de pelos,un asco todo no recomendaría a nadie en un lugar asi!!
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel General Manager, el 27 feb. 2023
Dear Sulma,We are sorry to hear that you did not have a pleasant experience at our hotel. We take guest feedback very seriously and will use your comments to help improve our services. We strive to provide the best experience for all of our guests, and we apologize that we were unable to do that for you. We hope that you will give us another chance in the future so that we can show you the quality of service that you deserve.Sincerely, Hotel General Manager

10/10 Excelente

Sergio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Hotel General Manager, el 5 ene. 2023
Dear Sergio,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon! Sincerely, Hotel General Manager

8/10 Bueno

Araceli

Se hospedó 1 noche en octubre de 2021
Respuesta de Hotel General Manager, el 1 nov. 2021
Dear Araceli, Thanks for staying with us and giving us an 8- star rating. We appreciate your ratings & would like to invite you to write more on how can we improve our services, which can earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel General Manager

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
La instalación tiene dos pisos, no cuenta con elevador, si por desgracia te toca la habitación en el segundo, hay necesidad de subir las maletas convirtiéndose en un martirio y si eres discapacitado aumenta la decepción.
Se hospedó 1 noche en julio de 2021
Respuesta de Hotel General Manager, el 29 jul. 2021
Dear Guest, Thanks for your candid feedback. We terribly apologize for the inconvenience you experienced during your stay because of No elevator. At present, we don't have an elevator at our property, but we are looking for ways to improve infrastructures. Your concern has been addressed to our management. We hope to see you again in our hotel. Please visit again. Sincerely, Hotel General Manager

4/10 Malo

Joerg

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room key failed 4 times in 3 days. Numerous items were broken in the room including door safety latch. Wasn t told about paid parking validation until I checked out.
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Kelsey

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 28 mar. 2024
Dear Kelsey,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay.Sincerely, Hotel General Manager

6/10 Aceptable

Jennifer

Viaje familiar
The fridge made noise all night but I couldn't unplug it because we had things inside it.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 26 mar. 2024
Dear Jennifer,We apologize for the inconvenience caused by the noise from the fridge during your stay. Your comfort is important to us, and we regret any disruption to your rest. In the future, please don't hesitate to reach out to our front desk staff, who would be happy to assist you with finding a solution to the noise issue. We appreciate your understanding and hope to have the opportunity to provide a more peaceful experience for you in the future. If there's anything else we can assist you with, please let us know.Sincerely, Hotel General Manager

8/10 Bueno

Zachary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
It was a good room for the money. The parking is a little odd. Since you share the whole lot with a daily park and ride as well as 2 other hotels. But it would still be worth staying here again.It's very convenient being so close to the airport.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 25 mar. 2024
Dear Zachary,Thank you for your positive review! We're glad to hear you found value in your room and appreciated the convenience of our location near the airport. We'll continue to improve our parking arrangements for a smoother experience. I look forward to welcoming you back soon!Sincerely, Hotel General Manager

10/10 Excelente

Kevelle

Le gustó: Limpieza y condiciones de la propiedad
Great service!
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel General Manager, el 26 mar. 2024
Dear Kevelle,Thank you for your perfect rating and positive feedback! We're delighted to hear that you experienced great service during your stay with us. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel General Manager

6/10 Aceptable

Jan

No le gustó: Servicio y personal
When I booked my reservation, I thought I had parking booked, too. When you google PDX hotel with parking, only hotels with parking should show up!
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 25 mar. 2024
Dear Jan,We apologize for any confusion regarding parking. We'll ensure our booking process is clearer to avoid such misunderstandings. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to better meet your expectations in the future.Sincerely, Hotel General Manager

10/10 Excelente

Harry

Le gustó: Condiciones de la propiedad
The shuttle service to hotel is excellent. Check in is fast and room was perfect. I would definitely stay here again when I want to be close to airport.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 22 mar. 2024
Dear Harry,Thank you so much for your wonderful feedback. We're delighted to hear that you had an excellent experience with our shuttle service and found your check-in process to be fast and efficient! Providing convenience and comfort for our guests is our top priority, and we're thrilled that you found your room to be perfect for your needs. We're glad to know that you would choose to stay with us again when you need to be close to the airport. We look forward to welcoming you back for another fantastic stay in the future! Sincerely, Hotel General Manager

2/10 Terrible

Donovan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Could have been a fine stay aside from the Friday night group of 15 guys having a rager in the room next door.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 21 mar. 2024
Dear Donovan,We apologize for the disturbance caused by the neighboring guests during your stay. Our team strives to ensure that all guests have a comfortable and enjoyable experience, and we regret that this was not the case for you. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Sincerely, Hotel General Manager

10/10 Excelente

Jazz

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed for a work trip. It was friendly and convenient and I would stay here again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel General Manager, el 21 mar. 2024
Dear Jazz,Thank you for your positive feedback! We're glad to hear that you found our hotel friendly and convenient during your work trip. We appreciate your kind words and look forward to welcoming you back for another stay in the future! Sincerely, Hotel General Manager

8/10 Bueno

Monica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 22 mar. 2024
Dear Monica,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel General Manager

8/10 Bueno

Ralph E

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Didn’t like the 10.00 dollar a day charge for parking
Se hospedó 6 noches en marzo de 2024
Respuesta de Hotel General Manager, el 19 mar. 2024
Dear Ralph E,We apologize for the inconvenience of the parking charges. But it is not a hidden charge. We've already mentioned "paid parking" on our website and on several other websites. We are sorry to know that you weren't aware of this. But we will make sure to let the customers know about this in advance before or while booking their stay with us. We hope that you will consider staying with us in the future, and we will do our best to make sure your stay is memorable. Thank you for your feedback.Sincerely, Hotel General Manager

2/10 Terrible

RICHARD

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 19 mar. 2024
Dear RICHARD,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel General Manager

4/10 Malo

alexis

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 19 mar. 2024
Dear Alexis,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel General Manager

2/10 Terrible

Cathy

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was charged 2 times once by Expedia when I made the reservation and the hotel also charged me and has still not given me a refund for being charged. Hotel was dirty staff weren’t friendly at all. The bathtub had rust by the drain it just wasn’t what I expected for the amount I paid. Motel 6 would have been cheaper and more clean. Never again will I stay here or use Expedia I was misled and double charged for a room that was not worth it.
Se hospedó 1 noche en marzo de 2024
Respuesta de Red Lion, el 15 mar. 2024
I am sorry you had such a hard time here. But as you know, I have already refunded the error the hotel made with the payment.

10/10 Excelente

Aaron

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was very friendly and welcoming.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 15 mar. 2024
Dear Aaron,Thank you for your nice feedback. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely, Hotel General Manager

8/10 Bueno

Vicki

Le gustó: Limpieza y servicio y personal
No elevator is not conducive to a great stay for someone with challenges.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 14 mar. 2024
Dear Vicki,Thank you for your feedback and for choosing to stay with us. We apologize for any inconvenience caused by the absence of an elevator, which may have impacted your experience, especially for guests with mobility challenges. Your comments are valuable to us, and we may take them into consideration, if possible, as we strive to improve our facilities and amenities for all guests. We appreciate your patronage and hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely, Hotel General Manager

8/10 Bueno

Jared

Le gustó: Limpieza y servicio y personal
Good staff, clean room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 14 mar. 2024
Dear Jared,Thank you for your positive feedback! We're glad to hear that you found our staff to be good and your room clean during your stay. Your satisfaction is our priority, and we appreciate your comments. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel General Manager

2/10 Terrible

Lynn A., Grants pass

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Went to check in and property was shut down, it would have been nice to know. Some guy came to door and said go to 102 I didn’t know what he meant it was a different property and when I got there it was a rehab facility what a mess so I got a room elsewhere I think I should have been notified that they were not open before I showed up with kids
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 11 mar. 2024
Dear Lynn A.,We sincerely apologize for the inconvenience and confusion you experienced upon arrival. We are sorry that you were not notified in advance about the property being closed. Your feedback is essential, and we will investigate this issue to ensure it does not happen again in the future. We understand the importance of clear communication and will strive to improve in this regard. Thank you for bringing this to our attention.Sincerely, Hotel General Manager

6/10 Aceptable

Layne, Springfield

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
At check-in, we dealt with Joey who is super awesome and very caring towards the guests. He offered to help us with a smile. Give that young man a raise!
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 10 mar. 2024
Dear Layne,Thank you for your wonderful feedback! We're thrilled to hear that Joey provided excellent service during your check-in and went above and beyond to assist you with a smile. We'll be sure to pass along your kind words to him and the management team. We appreciate your recognition of our staff's hard work and dedication. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel General Manager

10/10 Excelente

Scott

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 11 mar. 2024
Dear Scott,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel General Manager

10/10 Excelente

Michael

Viaje familiar
Le gustó: Servicios
Perfect
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 8 mar. 2024
Dear Michael,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and I'm pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel General Manager

8/10 Bueno

Bradley

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicios
The staff was nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 8 mar. 2024
Dear Bradley,Thank you for your feedback and positive rating! We're glad to hear that you found our staff nice during your stay. If there are any specific areas where you feel we can improve to make your experience even better in the future, please feel free to let us know. We appreciate your business and hope to have the opportunity to welcome you back for another pleasant stay!Sincerely, Hotel General Manager

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel General Manager, el 8 mar. 2024
Dear Scott,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel General Manager

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, servicios
The staff are friendly and efficient. Sound proofing is poor in the rooms—noise overhead, in halls, and outside.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 6 mar. 2024
Dear Carol,Thank you for your feedback! We're pleased to hear that you found our staff friendly and efficient. However, we apologize for any inconvenience caused by poor soundproofing in the rooms. Your comfort is important to us, and we'll make sure to address this issue to ensure a more peaceful stay for our guests in the future. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel General Manager

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Shuttle service is scheduled and my wife gets to sleep in.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 6 mar. 2024
Dear John,Thank you for your feedback! We're glad to hear that you found our shuttle service convenient and that it allowed your wife to sleep in. Providing convenient amenities like shuttle services is important to us, and we're delighted that it added to your positive experience. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel General Manager

10/10 Excelente

BROOKE

Le gustó: Limpieza y servicio y personal
No frills airport hotel with always friendly staff. We wouldn’t stay here for a vacation but it fits the bill.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 6 mar. 2024
Dear BROOKE,Thank you for your feedback! We're glad to hear that you found our hotel to be a convenient choice for your airport needs and that our staff was always friendly. While we may not offer all the amenities of a vacation destination, we strive to provide a comfortable and welcoming experience for our guests. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel General Manager

6/10 Aceptable

Tom, Otley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very surprised there was no breakfast like every other hotel that charges the same amount for a room. Silly me for not checking the description closer. Otherwise, clean and comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 5 mar. 2024
Dear Tom,Thank you for your feedback. We apologize for any confusion regarding the absence of breakfast, and we appreciate your understanding. We're pleased to hear that you found the room clean and comfortable. Your input is valuable, and we'll ensure that our descriptions provide clearer information in the future. We hope to welcome you back for an improved experience.Sincerely, Hotel General Manager

2/10 Terrible

Jackson

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 6 mar. 2024
Dear Jackson,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel General Manager

6/10 Aceptable

Charles

Viaje en pareja
This hotel is starting to show its age. Room not carpeted. Uninviting appearance.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 5 mar. 2024
Dear Charles,Thank you for your feedback. We apologize for any disappointment caused by the appearance of our hotel. We understand the importance of maintaining a welcoming atmosphere and will address your concerns to improve the overall experience for our guests. We appreciate your honesty and hope to have the opportunity to better serve you in the future.Sincerely, Hotel General Manager

6/10 Aceptable

Sarah

Viaje de negocios, Viaje en pareja
Average hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel General Manager, el 4 mar. 2024
Dear Sarah,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel General Manager

10/10 Excelente

Maria Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will recommend this place
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 4 mar. 2024
Dear Maria Jennifer,We're absolutely thrilled to hear that you had such a wonderful experience during your stay at our hotel! Thank you so much for your glowing review and for recommending us. We can't wait to welcome you back again soon for another fantastic stay!Sincerely, Hotel General Manager

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A little dated. Clean but showing its age in the bathroom.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 3 mar. 2024
Dear Robert,Thank you for your feedback and rating. We're glad to hear that you found our hotel clean, despite its dated appearance. We apologize for any inconvenience caused by the aging bathroom. Your comments are valuable to us, and we'll take them into consideration as we strive to improve our facilities for our guests. We appreciate your input and hope to have the opportunity to welcome you back for another stay in the future.Sincerely, Hotel General Manager

10/10 Excelente

Tori

For just staying the night before an early flight this hotel is perfect and cheap. I would highly recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 3 mar. 2024
Dear Tori,Thank you for your perfect rating and recommendation! We're glad to hear that our hotel was perfect for your overnight stay before an early flight and that you found it to be affordable. Providing a comfortable and convenient experience for our guests is important to us, and we're pleased that we could meet your needs. We appreciate your feedback and hope to welcome you back again in the future!Sincerely, Hotel General Manager

8/10 Bueno

Lisa

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel General Manager, el 3 mar. 2024
Dear Lisa, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel General Manager

4/10 Malo

Fred

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Did not get the room we had paid for
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel General Manager, el 2 mar. 2024
Dear Fred,We apologize for the inconvenience of not receiving the room you had booked. Your satisfaction is important to us, and we regret any disappointment caused by this oversight. Please rest assured that we will investigate the matter and take appropriate measures to prevent similar occurrences in the future. Thank you for bringing this to our attention.Sincerely, Hotel General Manager

6/10 Aceptable

Paris

Le gustó: Servicio y personal
No le gustó: Limpieza
This hotel is great for a one night stay if you're flying somewhere, but you would not want to stay longer. There were ants in the room and the floors looked like they hadn't been swept, but it's a decent price for a park and fly or stay and shuttle. Our family has been using this hotel for years and they used to have a restaurant/bar right next door but have replaced it with more hotels! So it's definitely not as convenient as it used to be.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel General Manager, el 2 mar. 2024
Dear Paris,Thank you for sharing your experience with us. We appreciate your loyalty over the years and your feedback regarding the changes in amenities. We apologize for the issues with ants in the room and the cleanliness concerns. We will address these matters to ensure a more comfortable stay for our guests. Your input is valuable to us, and we hope to have the opportunity to improve and provide you with a better experience in the future.Sincerely, Hotel General Manager

10/10 Excelente

Wendy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always a great affordable place to stay the night before early morning flights.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel General Manager, el 1 mar. 2024
Dear Wendy,We're delighted to be your go-to choice for an affordable and convenient stay before early morning flights! Thank you for your consistent support and for rating us 5 out of 5. We look forward to providing you with great experiences each time you stay with us!Sincerely, Hotel General Manager