Ratings based on 605 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Miller Place, NY

Room stunk like MOLD!

Posted Jul 5, 2017
Pros: Nice hotel with breakfast and nice larger rooms.
Cons: Customer service after we had mold problem in our room
Location: Shipyard Brewery right there, walking distance to downtown area.
The hotel was nice and the room was fine. They are doing construction across the street and it was a little annoying, but that is no big deal. The main problem we had was that our room stunk like mold. We called the front desk and they could not move us because the hotel was completely booked. We wound up have to sleep in the room with the mold smell and it was horrible. Our clothes and everything stunk and I was coughing the whole next day. We went to the front desk in the morning and they said there was nothing that they could do, as we booked the room through Expedia. We left and my wife called Marriot corporate and complained. Still waiting to hear back from them. I am sure this was an isolated incident and most of the other rooms are fine, but we just happened to have a bad experience.
Comment from Hotel Management
Jul 10, 2017 by HotelMgmt, Hotel Management
It was troubling to read your comments, as they do not reflect our high standard of service. I would like to apologize sincerely. The health and safety of our guests is of the utmost importance, and we will look into this further. I hope that we may have the chance to regain your trust. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

good location/little disappointed in view

Posted Jun 30, 2017
amenities, size of room, food, staff(especially friendly), and shuttle access was great. i would stay again if visiting the area but specifically ask for a better view from the room, that was disappointing, i thought i had requested it. thanks.
Comment from Hotel Management
Jul 4, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback! While we're glad that you enjoyed your visit overall, we are sorry that the view was not to your liking. Our team is always happy to help with any concerns regarding your accommodations. We hope to welcome you back for a stay that exceeds expectations in all areas.
5 out of 5
Recommended
for Everyone
by A verified traveler

Cozy hotel in city center

Posted Jun 28, 2017
Great place to stay near the water. Wonderful breakfast. Clean room, comfy king bed. I have stayed here before and it is consistently wonderful.
Comment from Hotel Management
Jun 28, 2017 by HotelMgmt, Hotel Management
It was wonderful to read your comments! Thank you very much for your kind words. We are honored that you have chosen to stay with us again, and look forward to seeing you back at Residence Inn Portland Downtown/Waterfront next time you're in the area.
4 out of 5
by Kimberly

Great hotel in downtown Portland

Posted May 16, 2017 on Hotels
First time in downtown Portland for business. The hotel was clean and staff was very friendly. A great hotel location in downtown Portland near the shops and eateries.
5 out of 5
by Marcus

Out visit

Posted May 1, 2017 on Hotels
We enjoyed our stay. The room was clean and the staff was hospitable. The only thing we did not like was children in the lounge/bar area. It seems like that was the only area in the lobby that had a television. They should add another television in a different place away from the bar and keep children out of the bar area.
4 out of 5
by A verified traveler

Posted Apr 19, 2017 on Hotels
Nice, dog friendly. Staff very courteous and helpful.found the $20. Fee for misplaced PLASTIC room key excessive
5 out of 5
by Matthew

Met all of our needs

Posted Apr 12, 2017 on Hotels
We had a wonderful time on our anniversary trip! This place was awesome!
4 out of 5
by alejandro

This traveler left a rating score only Posted Apr 10, 2017 on Hotels
5 out of 5
by Dawn

Great location

Posted Apr 3, 2017 on Hotels
Everything was great. The view, the room and the service. Love the location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, great location

Posted Apr 1, 2017
Location: Everything was an easy walking distance.
The hotel staff were welcoming. The room was amazing! Clean, roomy,quiet. The breakfast had a good selection. I would definitely stay here again