Ratings based on 699 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Great location to explore the City of Portland

Posted Apr 14, 2018
Relaxing visit to experience Portland in the Spring. Amazing dining options for foodies and families.
Comment from Hotel Management
Apr 15, 2018 by Adam, Hotel Management
Thank you for taking the time to let us know about your recent stay with us. We are delighted to hear you you were able to relax and enjoy your time here. We hope to see you again the next time your travels bring you back to the Portland area.
2 out of 5
by A verified traveler

disapointing

Posted Apr 13, 2018
reservation not updated. sent to room with uncleaned bathroom. had to move after hours and got no help
Comment from Hotel Management
Apr 14, 2018 by HotelMgmt, Hotel Management
Please accept our sincerest apologies for the condition of your guestroom and the lack of quality service we provided. We pride ourselves on exceeding all of our guests’ expectations yet we clearly failed you during your stay. We hope that we will have an opportunity to change your impression of us.
5 out of 5
Recommended
for Everyone
by A verified traveler from 19444

Portland

Posted Apr 12, 2018
Hotel was great close to everything. Greg the bar tender was our own travel guide. Would stay there again
Comment from Hotel Management
Apr 15, 2018 by Adam, Hotel Management
Thank you for taking the time to let us know about your recent stay with us. We are delighted to hear you enjoyed your stay with us. We hope to see you again the next time your travels bring you back to the Portland area.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Comfortable Area Near the Port

Posted Apr 5, 2018
Pros: The privacy afforded guests, the fully equipped kitchen, and the lovely breakfast buffet.
Cons: Some minor updates to the bathroom area and the popcorn ceilings. Otherwise, everything else was updated.
Location: Convenient location to the port and downtown area with ample restaurants, bars, grocery stores, and shops within walking distance from the hotel.
This hotel was a perfect long weekend get-away, conveniently located to the port and the downtown area and a short walk to Commercial Street with the shops, bars, and restaurants. The room was largely updated with a full-equipped kitchen, but the popcorn ceiling and bathroom were throwbacks to when the property was originally built. The breakfast buffet was ample with a nice combination of hot food (eggs, sausage, oatmeal, waffles) and continental fare (juices, fruit, toast and bagels). Coffee and tea were available in the lobby 24 hours. The hotel staff was friendly and accommodating. I liked that you could delay when housekeeping staff entered the room or forego housekeeping services entirely. I sincerely appreciated the respect of the guest's privacy. I would recommend this hotel to others without hesitation.
Comment from Hotel Management
Apr 5, 2018 by Adam, Hotel Management
Thank you for taking the time to provide us with your valuable feedback. We are delighted to hear that you enjoyed your stay with us. Thank you very much for the wonderful comments about both the staff and the hotel. We hope to see you the next time your travel plans bring you back to the Portland area. Thank you
3 out of 5
by A verified traveler from MA.

Portland

Posted Apr 2, 2018
I did not do my research on this stay. I thought I was staying in the thick of downtown. This hotel is on the far end side of Portland downtown. The area is under a lot of construction! I was not expecting that. Once you stepped outside it was very noisy with the building happening. Surcharge to park, which is fine, however the parking garage is across the street. I was in and out of the garage, when I thought I was going to park and be able to walk everywhere. Again, my bad I should have done more research.The hotel itself is nice and it is dog friendly which was a plus.
Comment from Hotel Management
Apr 5, 2018 by Adam, Hotel Management
Thank you for taking the time to provide us with your feedback. I am sorry if the parking situation was not what you expected. Please keep in mind for any future visits, although we do offer in and out privileges with the parking garage, we also have a complimentary shuttle available in case you don't feel like going to the garage and taking your own vehicle. Most of our guests really like this option because you don't have to worry about finding parking when you head out. I hope you were able to take advantage of this while you were here. Thanks again for choosing to stay with us, and we hope to see you again real soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Waterfront Hotel

Posted Mar 19, 2018
I stayed one night and everything was great. Locatio was perfect. Everywhere was within a 20 minute walk or less!
Comment from Hotel Management
Mar 20, 2018 by Adam, Hotel Management
Thank you very much for your wonderful feedback, and we are delighted to hear you enjoyed your stay with us. Thanks again for choosing to stay with us, and we look forward to seeing you again on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff!

Posted Mar 19, 2018
We arrived in Portland early and we were allowed to have an early check-in. That was such a welcome treat! Amazingly clean great friendly staff and a complementary hot breakfast in the morning was definitely a bonus! We will stay there again no doubt!
Comment from Hotel Management
Mar 20, 2018 by Adam, Hotel Management
Thank you so much for the wonderful review!! We are delighted to hear how much you enjoyed your stay with us. I'm glad to hear you were able to take advantage of our complimentary hot buffet breakfast. Looking forward to seeing you again on your next visit. Thanks again!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2018
Included breakfast and coffee available all day really nice treat.
Comment from Hotel Management
Mar 20, 2018 by Adam, Hotel Management
Thank you very much for your wonderful feedback, and we are delighted to hear you enjoyed your stay with us. I'm glad to hear that you were able to take advantage of our complimentary hot buffet breakfast. We also have an indoor heated pool and hot tub, which I also hope you were able to enjoy. If not, maybe the on your next visit. Hope to see you again real soon. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2018
Great hotel, great location close to everything in downtown portland.
Comment from Hotel Management
Mar 20, 2018 by Adam, Hotel Management
Thank you very much for your wonderful feedback, and we are pleased to hear you enjoyed your visit. Thanks again for choosing to stay with us, and we hope to see you again the next time your travels bring you to the Portland area.
1 out of 5
by A verified traveler

Gave our room away

Posted Mar 18, 2018
When we tried to check in our room was no longer available. No one called to let us know ahead of time. Really ruined our weekend.
Comment from Hotel Management
Mar 20, 2018 by Adam, Hotel Management
I apologize we were unable to accommodate you on your trip. During the day we had an issue with one of our HVAC units that could not be fixed. This situation was not something that we could foresee, and we are extremely sorry you were left with out a room. We did however find you another room in the same Residence Inn brand, that we were willing to pay for. When something like this happens, we always will pay for the guest to stay at another location. If you would like to discuss this with me any further, please feel free to give me a call any time this week. Again, I apologize for any inconvenience this may have caused you. Sincerely Adam G