Suite, 2 Bedrooms | Private kitchenette | Full-size fridge, microwave, stovetop, dishwasher

Reviews of Residence Inn by Marriott Portland Downtown Waterfront

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1001 reviews" "
Rating 8 - Good. 253 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really clean!
Stayed 1 night in Mar 2024
Response from Morgan Thibodeau on Mar 28, 2024
Dear Crystal,Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your positive review highlighting our cleanliness. Our dedicated housekeeping team works diligently to ensure that every corner of our property is spotless, and it's wonderful to know that their efforts have been noticed and appreciated. Your feedback serves as motivation for our team to continue upholding the highest standards of cleanliness throughout our hotel. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here to ensure that your stay with us is nothing short of exceptional. Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back for another clean and comfortable stay in the future.Sincerely, Morgan Thibodeau Front Desk SuppervisorResidence Inn, Portland Downtown/Waterfront

10/10 Excellent

Hanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great service!
Stayed 1 night in Mar 2024
Response from Morgan Thibodeau on Mar 20, 2024
Dear Hanna,Thank you so much for your kind words. We are thrilled you found our service and location great. Your satisfaction is our utmost priority, and your review serves as a testament to the hard work and dedication of our team. We are genuinely grateful for your kind words and for choosing to stay with us. Should you ever find yourself in the area again, we would be honored to welcome you back for another exceptional stay. If there's anything specific that made your experience stand out or any way we can further elevate your next visit, please do not hesitate to let us know. Once again, thank you for your perfect rating and for entrusting us with your hospitality needs.Warm regards,Morgan Thibodeau Front desk supervisor

10/10 Excellent

Eriselda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Morgan Thibodeau on Mar 14, 2024
Dear Eriselda,We wanted to take a moment to express our sincere gratitude for your perfect 5/5 review!Your feedback means the world to us, and we are thrilled to hear that you had such a wonderful experience during your recent stay with us. Our team works tirelessly to ensure that every guest feels welcomed and valued, and it's incredibly rewarding to know that our efforts have made a positive impact on your stay. We hope to have the pleasure of welcoming you back for another outstanding stay in the future. If there's anything specific that made your experience special or if there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. We are always here to assist you and ensure that you have a wonderful stay with us.Once again, thank you for your perfect rating and for choosing to stay with us. We can't wait to have the pleasure of welcoming you back!

10/10 Excellent

Ornela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Morgan Thibodeau on Mar 6, 2024
Dear Ornela,Thank you for taking the time to leave us a review following your recent stay. We greatly appreciate your feedback and are thrilled to hear that you had an enjoyable experience with us. Your satisfaction is our top priority, and we're delighted that we could contribute to making your stay a memorable one. We take great pride in providing exceptional service and ensuring that our guests feel welcomed and comfortable throughout their time with us. Thank you once again for choosing to stay with us. We look forward to the opportunity to welcome you back for another fantastic stay in the future! Morgan Thibodeau Front Desk Supervisor Residence Inn, Portland Downtown/Waterfront

10/10 Excellent

Jimal

Liked: Cleanliness, staff & service, property conditions & facilities
It's our favorite hotel to stay at when traveling to Portland. We love the across the board feel about everything this hotel has to offer. Thames St. gravel parking lot run by the city is a mere minute walk away. $10 a day for up to fifteen days. Just make sure the kiosk takes your card. I used my Visa CC and I didn't realize that the card was denied because it just went back to the main screen without saying denied. I got a parking ticket within the first hour. Went online to find out the card was denied, used a different card and it worked and went to a receipt screen this time. So, wait for the receipt screen people!
Stayed 1 night in Mar 2024
Response from Morgan Thibodeau on Mar 4, 2024
Dear Jimal,We wanted to extend our sincerest gratitude for taking the time to leave a perfect score. We are thrilled to hear that you had a fantastic experience during your recent stay with us.Our ultimate goal is to provide exceptional service and create memorable experiences for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our greatest reward, and we are truly honored to have had the opportunity to exceed your expectations. Should your travels bring you back to our area, we would be absolutely delighted to welcome you back for another outstanding stay. If there is anything specific you loved about your experience or if there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for your wonderful review. We cannot wait to have the pleasure of welcoming you back in the future!

4/10 Poor

michael

Traveled with partner
Disliked: Property conditions & facilities
The room is sold as a harbor view but you have to look around the building to see the water it’s down the street a few blocks not what I would consider a harbor view
Stayed 2 nights in Jan 2024
Response from Morgan on Feb 11, 2024
Hi Michael, Thank you for staying with us and leaving a review. I am sorry you didn't enjoy the view from the room that you booked with us. I will say, while it is not an ocean front view, you can see the water, and is a better view than looking into the parking garage, hence the price difference.Thank you again for staying with us and providing your feedback.

8/10 Good

James

Stayed 1 night in Jan 2024
Response from Mackenzie on Jan 12, 2024
Hello James,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Mackenzie TuckerFront Desk SupervisorResidence Inn Portland Downtown/Waterfrontmackenzie.tucker@crestlinehotels.com2077611660

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Timothy Richard - Front Office Manager on Dec 21, 2023
Michael,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

KRISTA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Timothy Richard - Front Office Manager on Dec 21, 2023
Krista,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Ronald

Traveled with family
Liked: Property conditions & facilities
Awesome
Stayed 1 night in Dec 2023
Response from Timothy Richard - Front Office Manager on Dec 21, 2023
Ronald,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

8/10 Good

Alan

Stayed 1 night in Nov 2023
Response from Timothy Richard - Front Office Manager on Dec 21, 2023
Alan,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

6/10 Okay

Laurel

Stayed 1 night in Dec 2023
Response from Timothy Richard - Front Office Manager on Dec 21, 2023
Laurel,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. To assist us in continuing to provide positive guest experiences, any additional feedback regarding what we could have done to make your stay more enjoyable would be greatly appreciated. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Hellmut

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Timothy Richard - Front Office Manager on Dec 13, 2023
Dear Guest,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Ursula, Brewer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Timothy Richard - Front Office Manager on Dec 10, 2023
Ursula,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and clean. Easy in/out when leaving for dinner, etc.
Stayed 1 night in Nov 2023
Response from Timothy Richard - Front Office Manager on Dec 1, 2023
Lisa,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

6/10 Okay

Erin

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Timothy Richard - Front Office Manager on Dec 21, 2023
Erin,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. To assist us in continuing to provide positive guest experiences, any additional feedback regarding what we could have done to make your stay more enjoyable would be greatly appreciated. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

William

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Have stayed here before! Works out great!
Stayed 1 night in Nov 2023
Response from Timothy Richard - Front Office Manager on Nov 19, 2023
William,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your most recent visit to Portland. It was certainly our pleasure to host you again, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Timothy Richard - Front Office Manager on Nov 2, 2023
Thomas,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we're happy to hear that you had an enjoyable experience during your visit to Portland. It was our pleasure to host you, and we hope for the opportunity to do so again in the near future!Sincerely,Timothy RichardFront Office Manager

8/10 Good

Tania, New York

Stayed 1 night in Oct 2023
Response from Timothy Richard - Front Office Manager on Nov 19, 2023
Tania,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

8/10 Good

virginia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
why do you charge for parking in garage when i told you that i was not using the garage. when i checked in and when i checked out. the person at the front desk was very rude. if i had not looked at the bill before i left i would be charged 240 for nothing. you need to fix this problem,so people are not overcharged
Stayed 8 nights in Oct 2023
Response from Timothy Richard - Front Office Manager on Nov 1, 2023
Dear Guest,Thank you for taking the time to provide your feedback regarding your recent stay with us. I apologize for the billing error that occurred and for the impolite service you were given by the front desk worker you interacted with. I have spoken with the front desk worker in question, as this is not what we expect from any of our employees, and I thank you for bringing this interaction to my attention. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy Richard

8/10 Good

Kristin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very close to lots of eating g iptions and shopping. Our view was beautiful once we were moved on the second day to the right room. Our flight was delayed and even though we called our room was given away. Disappointing for our 20 year anniversary. We were moved the next day after complaining. View and location was excellent. Breakfast was good but didnt change day to day. Different options might be better for guests staying more than a day or two.
Stayed 7 nights in Oct 2023
Response from Timothy Richard - Front Office Manager on Oct 22, 2023
Kristin,Thank you for taking the time to provide your feedback regarding your recent stay with us. We apologize that you were placed on a lower floor harbor side room, but are happy that we were able to move you up to a higher floor after you brought it to our attention that you were not happy with the location. We hope that you enjoyed your time with us and had a pleasant anniversary, and we welcome you to stay with us again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking around portland very nice property lovely studio.
Stayed 2 nights in Oct 2023
Response from Timothy Richard - Front Office Manager on Oct 22, 2023
Susan,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Timothy Richard - Front Office Manager on Oct 7, 2023
Eleanor,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Peter

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, proximity to everything.
Stayed 3 nights in Sep 2023
Response from Timothy Richard - Front Office Manager on Sep 28, 2023
Peter,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and we're happy to hear that you had an enjoyable stay with us. We hope for the opportunity to host you again next time you're in Portland for another great experience!Sincerely,Timothy RichardFront Office Manager

8/10 Good

leah

Liked: Staff & service, room comfort
Good location & service. The facility was a bit worn but we were glad to have a studio suite with full kitchen for our 8-night stay. There’s a bit of misleading info on this facility’s site & signage around the building. They state they have a hot tub (even listed on their internal TV info) & daily happy hour with complimentary beverages & snacks. There is no hot tub (but an indoor pool) or happy hour. The cocktail lounge is open limited hours & serves no food. We had nightcaps at another Marriott hotel a block away. Because the cruise ship dock is nearby, there’s lots of tour groups in & around the hotel. The staff do a great job serving lots of people with quick turnaround.
Stayed 7 nights in Sep 2023
Response from Timothy Richard - Front Office Manager on Sep 26, 2023
Leah,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an overall enjoyable experience during your visit to Portland. I will be reaching out to our IT department to have the information displayed on our TV's updated, and I appreciate you bringing it to my attention. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Ronald

Liked: Cleanliness, amenities
Close proximity to docks
Stayed 1 night in Sep 2023
Response from Timothy Richard - Front Office Manager on Sep 24, 2023
Ronald,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and we are happy to hear that you had an enjoyable stay with us. We hope for the opportunity to host you again the next time your travels take you to Portland!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally kind and helpful.
Stayed 7 nights in Sep 2023
Response from Timothy Richard - Front Office Manager on Sep 24, 2023
Cynthia,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and we are happy to hear that you had an enjoyable stay with us. We hope for the opportunity to host you again the next time your travels take you to Portland!Sincerely,Timothy RichardFront Office Manager

8/10 Good

fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Timothy Richard - Front Office Manager on Sep 18, 2023
Frederick,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Room was very clean. Walkable to the harbor, restaurants and shops.
Stayed 1 night in Sep 2023
Response from Timothy Richard - Front Office Manager on Sep 16, 2023
Sheila,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Timothy Richard - Front Office Manager on Sep 13, 2023
Ellen,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

4/10 Poor

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too expensive
Expensive room rate and additional parking fee of $30 for parking down the street away from hotel.
Stayed 1 night in Sep 2023
Response from Timothy Richard - Front Office Manager on Sep 13, 2023
Paula,Thank you for taking the time to provide your feedback regarding your recent stay with us. We are sorry to hear that you found the hotel to be expensive and the parking to be inconvenient. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy RichardFront Office Manager

2/10 Terrible

Brian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had to move us to another hotel as the room we booked was no longer available for an undisclosed reason and didnt bother to notify us until we arrived. Definitely never using their hotel again, after such shoddy and disrespectful behavior.
Stayed 3 nights in Sep 2023
Response from Timothy Richard - Front Office Manager on Sep 9, 2023
Brian,Thank you for taking the time to provide your feedback regarding your recent stay in Portland. We apologize for having to relocate you to the AC Hotel, and regret that we were unable to accommodate you. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Timothy Richard - Front Office Manager on Sep 8, 2023
Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met all our needs
The location was perfect to walk to Old Port and downtown Portland. The staff was very friendly and helpful. Breakfast each morning was excellent, well stocked and a great variety with very attentive staff. The hotel was clean and the bed was super comfortable. The suites are so roomy with a full kitchenette. We stayed 8 nights and fully enjoyed it. Definitely book this hotel again.
Stayed 8 nights in Aug 2023
Response from Timothy Richard - Front Office Manager on Sep 5, 2023
Darrin,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Gunilla Christina

Traveled with family
Liked: Cleanliness, staff & service
Nice stay. Great staff. Great rooms. Breakfast could have had more fruit and non-dairy options. Parking very expensive.
Stayed 5 nights in Aug 2023
Response from Timothy Richard - Front Office Manager on Sep 4, 2023
Gunilla Christina,Thank you for taking the time to provide your feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed your stay, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Timothy Richard - Front Office Manager on Sep 4, 2023
Karen,Thank you for taking the time to provide your feedback regarding your recent stay with us. It was our pleasure to host you during your time in Portland, and we hope for the opportunity to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

6/10 Okay

Katelyn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The AC is the room did not work…. The cabinet doors where loose and about to fall off. This was booked several months in advance… went to check in at 3:45 and the room was not ready, check in is at 4. We had to wait by the front desk with all luggage and keep asking front desk for status. Room was not ready until 4:30 and we had 5:15 dinner reservations which we where almost late for. Not impressed for the price paid
Stayed 1 night in Aug 2023
Response from Timothy Richard - Front Office Manager on Aug 26, 2023
Katelyn,We are sorry to hear that you did not have an enjoyable stay with us. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. Overall feedback is valuable as we strive to improve with each and every guest stay, and I thank you for bringing the problems you encountered to our attention. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy RichardFront Office Manager

4/10 Poor

Patrick

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Our first room they had cleaned the carpets. They were still wet and smelled of dog pee. They didn’t have another room until the next day so they took $100 off our room.
Stayed 2 nights in Aug 2023
Response from Timothy Richard - Front Office Manager on Aug 18, 2023
Patrick,We are sorry to hear that you did not have an enjoyable stay with us. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. We strive to deliver comfortable, clean accommodations, and regret that we fell short on your recent visit with us. I have shared your feedback with the appropriate leadership team to ensure that this is an isolated experience, and I sincerely thank you for bringing the problems you encountered to our attention. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy Richard - Front Office Manager

8/10 Good

Tracy

Stayed 8 nights in Aug 2023
Response from Timothy Richard - Front Office Manager on Sep 4, 2023
Tracy,Thank you for providing your feedback regarding your recent stay with us. It was our pleasure to host you during your trip to Portland, and we hope to be able to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Nicole

Stayed 1 night in Aug 2023
Response from Timothy Richard - Front Office Manager on Sep 3, 2023
Nicole,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Timothy Richard - Front Office Manager on Aug 18, 2023
Maya,Thank you very much for taking the time to respond to our survey. Sharing your information and feedback is valued and appreciated. It was certainly our pleasure to host you in our lovely city and we hope to welcome you back again in the future!Sincerely,Timothy Richard - Front Office Manager

10/10 Excellent

Bhairavi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff where very welcoming and communication was on point!
Stayed 1 night in Aug 2023
Response from Tim Richard - Front Office Manager on Aug 11, 2023
Bhairavi,Thank you for taking the time to respond to our guest satisfaction survey. We are pleased to hear that you had a great experience with our reception staff, and I have passed your review on to my team to inform them of your appreciation. We hope to welcome you back to the Residence Inn in the future, and thank you for staying with us!Sincerely,Tim Richard - Front Office Manager

8/10 Good

allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the comforts of home...away from home.
Stayed 4 nights in Jul 2023
Response from Tim Richard - Front Office Manager on Aug 11, 2023
Allison,Thank you for taking the time to respond to our guest satisfaction survey. Providing the highest level of hospitality and comfort is our number one priority, and we are pleased to hear that you had a pleasant experience with us. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back in the future!Sincerely,Tim Richard - Front Office Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had everything we needed and the location is great!
Stayed 4 nights in Jul 2023
Response from Tim Richard - Front Office Manager on Aug 11, 2023
Sharon,Thank you for taking the time to respond to our guest satisfaction survey. We are pleased to hear that you found our rooms to be well equipped and that our location was convenient for you. We hope to welcome you back in the future to deliver another pleasant stay in Portland, and thank you for staying with us!Sincerely, Tim Richard - Front Office Manager

8/10 Good

Murle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t care for the handicapped room until I got in the room. Manager should have let me know.
Stayed 1 night in Aug 2023
Response from Tim Richard - Front Office Manager on Aug 11, 2023
Murle,Thank you for taking the time to respond to our guest satisfaction survey. We are pleased to hear that you had an overall pleasant stay with us, but apologize that you did not like the room you were placed in. In the future, please notify the front desk if the room you have assigned is not satisfactory, and we would be happy to find a different room for you. We hope to welcome you back to our hotel during your next visit to Portland, and thank you for staying with us.Kind Regards,Tim Richard - Front Office Manager

8/10 Good

Mathias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all, a good place to stay.
Stayed 3 nights in Jul 2023
Response from Timothy Richard - Front Office Manager on Aug 18, 2023
Mathias,Thank you very much for taking the time to respond to our survey. Sharing your information and feedback is valued and appreciated. It was certainly our pleasure to host you in our lovely city and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

4/10 Poor

Richard

Traveled with family
Disliked: Amenities
For 840$ per NIGHT, this was the most disappointing value I have ever experienced.
Stayed 1 night in Jul 2023
Response from Tim - Front Office Manager on Jul 31, 2023
Richard,We are sorry that you had a disappointing experience with us during your recent stay. Unfortunately, summertime rates in Downtown Portland are on the higher end, especially during the weekend. We hope to welcome you back in the future, and to deliver a positive, memorable experience for you.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely.
Stayed 7 nights in Jul 2023
Response from Timothy Richard - Front Office Manager on Aug 18, 2023
Joy,Thank you very much for taking the time to respond to our survey. Sharing your feedback is valued and appreciated. It was certainly our pleasure to host you in our lovely city and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Timothy Richard - Front Office Manager on Aug 18, 2023
Nicholas,Thank you very much for taking the time to respond to our survey. Sharing your feedback is valued and appreciated. It was certainly our pleasure to host you in our lovely city and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

8/10 Good

Sheri

Traveled with partner
Liked: Cleanliness, staff & service
Convenient location, housekeeping policy (every other day) was confusing. Breakfast was the very same thing everyday. Outdoor courtyard area on 2nd floor was not kept up. Staff was very accommodating. We did not have a car so don’t know about parking. Rooms seemed a little worn.
Stayed 3 nights in Jul 2023
Response from Timothy Richard - Front Office Manager on Aug 18, 2023
Sheri,Thank you very much for taking the time to respond to our survey. Sharing your information and feedback is valued and appreciated. It was certainly our pleasure to host you in our lovely city and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager