Ratings based on 652 Verified Reviews

4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2017
nice place would stay again. room comfortable and breakfast had something for everyone.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Pros: Clean and modern, good breakfast.
Cons: The hot tub needs stronger jets and it was a little cooler than most.
Location: Great access to Old Port. Enjoyed walking to the Science Center and DeMillos Restaurant on the wharf.
Had a great 2-night stay with my husband and 10 year old son. Very comfortable room for the three of us.
Comment from Hotel Management
Dec 13, 2017 by HotelMgmt, Hotel Management
Thank you for choosing our hotel, we are happy you enjoyed your stay with us. We loved having you and your family. Located near many must-see attractions, we are glad you enjoyed our location. We hope we can welcome you and your family back to the Residence Inn Portland Downtown/Waterfront hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2017
We travelled to Portland for a weekend getaway. The hotel staff was friendly, the room we were given was clean and comfortable, and the parking was convenient. This hotel is not right in the hustle and bustle of downtown Portland, but for those who enjoy a short walk, it was convenient to restaurants and the sights.
Comment from Hotel Management
Nov 29, 2017 by HotelMgmt, Hotel Management
Thank you for choosing our hotel for your weekend getaway. I am happy to read that our team made you feel welcomed and that you enjoyed your stay. We look forward to welcoming you back to the Residence Inn Portland Downtown/Waterfront hotel in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2017
The hotel is clean and well appointed. It was a little difficult adjusting the heat to a steady, comfortable temperature, but that's the case in nearly all hotels. A small dishwasher, 2 burner electric stovetop and normal refrigerator are provided, as well as dishes, dish soap, and full size coffee maker. There are other thoughtful touches, such as a bulletin board and magazine rack, so good for longer term stay. Comfortable bed and well placed light fixtures. Walking distance to good restaurants (1-2 blocks), parking garage in next block for daily reduced fee. 5-10 minute walk to old port and financial district, a few more to arts district. 1 block from waterfront.
Comment from Hotel Management
Nov 22, 2017 by HotelMgmt, Hotel Management
We’re thrilled you enjoyed your accommodations and your overall stay, we like making our customers happy at the Residence Inn Portland Downtown/Waterfront! Thanks for leaving the positive review, I look forward to having back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, CT

Very nice

Posted Nov 17, 2017
This hotel is right near excellent restaurants and bars. The room is huge and the bed is beyond comfortable. I highly recommend staying here.
Comment from Hotel Management
Nov 18, 2017 by HotelMgmt, Hotel Management
We take pride in giving outstanding service to every customer here at the Residence Inn Portland Downtown/Waterfront hotel. Mike, we are happy to hear that your visit was no exception, thanks for leaving the wonderful review! Look forward to seeing you next time!
5 out of 5
Recommended
for Everyone
by A verified traveler from Plymouth, MA

Great location

Posted Oct 30, 2017
Pros: Everything.
Cons: Parking was a little confusing because of road construction, not much can be done about that.
Location: Restaurants, shops. bars, sightseeing. Great people watching. Lots of fun....
The hotel is within walking distance to many shops, restaurants and bars. Plenty to do and see. Comfortable and nicely appointed room, you could stay easily for a week. Very comfortable bed, clean. Staff very helpful. Wonderful breakfast. I will stay here again and highly recommend.
Comment from Hotel Management
Oct 31, 2017 by HotelMgmt, Hotel Management
Thank you for your recommendations and comments. It’s thrilling to know you found the comfort of our guest rooms and our helpful staff to your liking. I look forward to welcoming you back to the Residence Inn Portland Downtown/Waterfront in soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2017
They will shuttle you anywhere in the city for free (I would advise a tip though)
Comment from Hotel Management
Oct 23, 2017 by HotelMgmt, Hotel Management
Our hotel is located in the Portland Downtown District and near major attractions which makes our complimentary shuttle service a convenient way to explore the area. Thank you for choosing the Residence Inn Portland Downtown/Waterfront hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from st. paul, mn

Better than living at home! Except for the parkin

Posted Oct 19, 2017
Pros: Comfortable, luxurious room.
Cons: Parking was awful. My husband could not get out of the ramp with parking cards even after walking back to hotel to get new card. 45 minutes!
Location: Not really waterfront at all!
Comfortable room with everything one might need for any length of stay.
Comment from Hotel Management
Oct 21, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your feedback! Sounds like you enjoyed your room but we fell short in some areas. We will share this with our team in order to better improve our quality of service. We hope that if you return to town we get the chance to welcome you back!
5 out of 5
by Susan

This traveler left a rating score only Posted Oct 12, 2017 on Hotels
2 out of 5
by A verified traveler

Ok overall, but...

Posted Oct 11, 2017
Pros: Staff were very nice and the breakfast is good, offering a few more items than the usual breakfast buffet. The room was clean.
Cons: Fix the broken toilet seat and don't give people rooms above noisy construction.
The toilet seat in the bathroom was loose and slid sideways. We were given a room directly above a construction area that started at 2 am and kept us awake. . Disappointed that parking was $18 extra charge and located across the street. Somehow I missed that in the original description.
Comment from Hotel Management
Oct 14, 2017 by HotelMgmt, Hotel Management
While we’re glad you enjoyed our breakfast and friendly service, we regret that you encountered a few challenges on your stay. We want our guests to have a peaceful, comfortable experience, and will share your comments with our maintenance team. We’re sure your next stay will be even better.