Reception

Reviews of Residence Inn by Marriott Portland Hillsboro

3 out of 5
Residence Inn by Marriott Portland Hillsboro
10555 NE Tanasbourne Dr., Hillsboro, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 86 out of 137 reviews" "
Rating 8 - Good. 35 out of 137 reviews" "
Rating 6 - Okay. 11 out of 137 reviews" "
Rating 4 - Poor. 2 out of 137 reviews" "
Rating 2 - Terrible. 3 out of 137 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Damian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had fruit flies in our room. Other than that, the staff was amazing and breakfast was good.
Stayed 1 night in Sep 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Customer Service on May 19, 2023
Thank you for the 8/10 rating, Charles!It's great your time at Residence Inn by Marriott Portland Hillsboro was so pleasant! We strive for excellence so please let us know how we can turn that 8 into a 10! We look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

sanae

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Customer Service on Feb 22, 2023
Thank you for the wonderful rating, Sanae!It's fantastic you enjoyed your time at Residence Inn by Marriott Portland Hillsboro so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Cody

Stayed 1 night in Jan 2023
Response from Customer Service on Jan 23, 2023
Thanks for the outstanding rating, Cody!We're delighted your time at Residence Inn by Marriott Portland Hillsboro was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Aeli

Stayed 1 night in Oct 2022

10/10 Excellent

David

Stayed 1 night in Aug 2022

10/10 Excellent

Katharine

Stayed 2 nights in Aug 2022
Response from Customer Service on Aug 17, 2022
Thank you for the fantastic rating, Katharine! It's outstanding you had such a wonderful experience at Residence Inn by Marriott Portland Hillsboro. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. The Jimmy Dean breakfast sandwiches were disgusting.
Stayed 2 nights in Jan 2022
Response from The RI Team on Jan 7, 2022
Thank you for your honest feedback. We are in the process of transitioning our breakfast and waiting on stock of new products. Your comments will be shared with the team and used for improvement. Safe Travels!

8/10 Good

Michell

Stayed 1 night in Jan 2022
Response from The RI Team on Jan 7, 2022
Thank you for the positive response. Looks like you enjoyed your stay. Travel safe. Adventure boldly!

6/10 Okay

RON

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
FURNITURE WASN'T COMFORTABLE. BREAKFAST WAS BAD.
Stayed 3 nights in Dec 2021
Response from The RI Team on Dec 25, 2021
Thank you for sharing your experience. I am sorry we did not meet expectations. Your feedback is apricated and will be used for improvement. Travel safe. Happy Holidays!

8/10 Good

Dana

Stayed 1 night in Dec 2021

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s very good place n very clean!!!
Stayed 1 night in Nov 2021
Response from Hotel Management on Dec 6, 2021
Hello Valued Guest. Your time is valuable. We appreciate you using it to give us feedback on your stay. The staff will be excited to hear your kind words. Travel safe. Happy Holidays!

10/10 Excellent

Sharon

Stayed 3 nights in Nov 2021

10/10 Excellent

Maryann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Great time! Smooth check in and friendly staff
Stayed 2 nights in Nov 2021
Response from Austin- Front Office Supervisor on Nov 15, 2021
Thank you for the great review. We value your input and will pass it along to the appropriate managers. We hope to see you again soon.

10/10 Excellent

Jackson

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Nathan Hall, AGM on Oct 20, 2021
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Diaa Eldin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Nathan Hall, AGM on Oct 20, 2021
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Nathan Hall, AGM on Oct 20, 2021
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us with your party and pet. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Yousef, Shuhada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is great hotel to stay in. What makes such a great hotel are staff, they are very helpful, and friendly; the size of the room; the location; and the amenities
Stayed 3 nights in Sep 2021
Response from Nathan Hall, AGM on Oct 2, 2021
We are so pleased to hear you enjoyed your stay with us and look forward to your return in the future!

10/10 Excellent

Jennifer

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was fine, the pool and hot tub looked lovely, and the amount of food for breakfast was surprisingly bigger than I’d anticipated! The suite size was perfect, as we were needing a large room to get ready for our daughter’s wedding, however, it did have a lingering “smoking” scent to it; we got a deodorizer to help dissipate the funk. Everything else was pretty nice!
Stayed 2 nights in Sep 2021
Response from Nathan Hall, Assistant General Manager on Sep 12, 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Portland Hillsboro. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

6/10 Okay

Lindsey, Springfield

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
The property wasn’t that bad, but it's older and wasn't very clean.
Stayed 5 nights in Sep 2021
Response from Nathan Hall, Assistant General Manager on Sep 12, 2021
I'm sorry to hear you did not enjoy your stay with us. Unfortunately I'm unable to see any details about your reservation. I invite you to connect with me directly if you would like to share specific details about your stay so we can improve in the future.

8/10 Good

Ajay, Sammamish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options could be better. It was the same breakfast options every morning! No cereal option either.
Stayed 4 nights in Aug 2021
Response from Nathan Hall, AGM on Aug 27, 2021
We're happy to hear that for the most part you enjoyed your stay, though are sorry to hear you found breakfast lacking. It has been very difficult to source quality products with the labor and inventory shortages currently in the market. Rest assured, we are working to improve the breakfast options and look forward to returning to pre-covid levels of service when possible.

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. Room was clean, big and nice amenities.
Stayed 1 night in Jul 2021
Response from Nathan Hall, AGM on Aug 2, 2021
Thank you for the great review, we're so happy to hear you enjoyed your stay!

10/10 Excellent

Rosy

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for walking in downtown.
Stayed 1 night in Jul 2021
Response from Nathan Hall, AGM on Jul 30, 2021
Thank you for the great 5 star review, though I think you may have reviewed the wrong property. While we are located within walking distance of several wonderful shopping and dining areas, we are not near downtown Portland. We're located less than a mile from the Streets at Tanasbourne in Hillsboro, OR.

10/10 Excellent

Verified traveler

Liked: Cleanliness
Loved everything
Stayed 1 night in Jul 2021
Response from Nathan Hall, AGM on Jul 29, 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Portland Hillsboro. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

2/10 Terrible

Verified traveler

Liked: Cleanliness
I got a bedbug bite on my neck!
Stayed 1 night in Jul 2021
Response from Residence Inn Portland/Hillsboro on Jul 22, 2021
We're sorry to hear you experienced a problem during your stay. We take bedbug claims very seriously, however as your review was posted anonymously and we did not receive any complaints of such we are having trouble identifying your reservation. Please contact the hotel and speak with our GM Carrie or AGM Nathan as soon as possible. We complete routine inspections and preventative maintenance to ensure pest problems are under control and would very much like to hear from you regarding your concern.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing
Stayed 1 night in Jul 2021
Response from Nathan Hall, AGM on Jul 22, 2021
Thank you for staying with us and for the wonderful 5 star review!

10/10 Excellent

Renee

Liked: Cleanliness, property conditions & facilities, room comfort
Great room and breakfast hotel
Great room with two beds and very useful kitchen so can eat meals in room and not have to go out to eat. TV rotates to watch from couch or beds. Great breakfast each morning although need to be quick to get hot foods. Great location near shopping and food stores. BBQ to make grilled food. Friendly and helpful front desk wanting to help with in any situation.
Stayed 3 nights in Jul 2021
Response from Nathan Hall, AGM on Jul 22, 2021
Thank you for the wonderful review! We are so happy to hear you enjoyed your stay with us! Thank you for the feedback regarding breakfast, we've heard this from a few guests now and are working to remedy the situation to reduce the need to wait for hot items. We look forward to the opportunity to serve you again in the future!

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved that the Residence Inn offers rooms that can accommodate families, and has a lovely pool area. There are numerous nearby restaurants and shopping options as well.
Stayed 1 night in Jun 2021
Response from Nathan Hall, AGM on Jul 4, 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Portland Hillsboro. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk, breakfast ended early for vacation, awesome pool, grounds are more like apartments rather than a hotel and we were far from front desk, pool, gym, and breakfast. Awesome and spacious room. Mixed feelings. If you want more of a hotel experience I wouldn’t stay here (I was a bit deceived honestly). If you like privacy, this is a great choice!
Stayed 1 night in Jun 2021
Response from Nathan Hall, AGM on Jun 28, 2021
We're happy to hear that for the most part you enjoyed your time with us, though sorry you were surprised by the layout of our property. As an original style Residence Inn from the mid-1990's, we are built with 8 separate buildings and each unit has their own semi-private entrance. Our guests enjoy the privacy this offers, and especially over the past year appreciated not needing to walk through the lobby to get to their rooms or share an elevator, as we have none on property. Dealing mostly with business travelers, our breakfast is quite early, 6am-9am on the weekdays, and an hour later from 7am-10am on the weekends. Rooms are noticeably larger than newer Residence Inn location built as a single building, though we strive to offer the same experience across the brand. We hope in the future you'd consider joining us again!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
We stayed here while in town for our Daughters softball tournament, and we had our dog with us. It was the perfect home base for a busy few days, and the apartment style layout made it very easy to get in and out quickly as needed. The kitchen was very equipped with everything we needed and more, and the walking distance to restaurants was also great! Our dog definitely enjoyed having more floor space to lounge around than is usually found in hotels. There were plenty of people walking their pups around and I can tell why it seemed to be a go-to for dog owners.
Stayed 2 nights in Jun 2021
Response from Nathan Hall, AGM on Jun 24, 2021
Michelle, we're so happy to hear you enjoyed your stay with us! Thank you for the wonderful review! We hope to see you again on your next trip to the area!

10/10 Excellent

E. Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
Courteous staff; perfect configuration for our family of four. Two separate rooms; reasonably priced; comp breakfast; pool and hot tub OPEN and with long hours. Loved it!
Stayed 1 night in Jun 2021
Response from Nathan Hall, AGM on Jun 24, 2021
We're so happy to hear you enjoyed your stay, thanks for the great review! We look forward to seeing you join us in the future!

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Apartment setting. Treed grounds.
Stayed 3 nights in Jun 2021
Response from Nathan Hall, AGM on Jun 24, 2021
We hope you enjoyed your stay with us and look forward to having you with us in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021
Response from Nathan Hall, AGM on Jun 24, 2021
Thank you for the great review!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, spacious, comfortable beds, full kitchen, heated pool, 2 spas, great free breakfast, coffee/hot water in the lobby 24 hours, convenience store in the lobby, free grocery delivery. Conveniently located by US-26, yet quiet for a good night sleep. Great shopping and dining options within walking distance and virtually every store imaginable within 20 min driving distance.
Stayed 2 nights in May 2021
Response from Nathan Hall, Assistant General Manager on May 31, 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Portland Hillsboro. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

8/10 Good

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful setting that was close to lots of stores. Our family enjoyed the sport court!
Stayed 2 nights in May 2021
Response from Nathan Hall, Assistant General Manager on May 31, 2021
Thank you for the wonderful review, we’re so happy to hear you enjoyed your stay with us! We look forward to having you with us again!

8/10 Good

Cristal

Traveled with group
Liked: Staff & service, room comfort
Great Stay
It was a nice place I loved the layout and the hot tub. The only thing is the room was a little dirty and things were left behind from the previous stay but they worked it out with us and we're very accommodating. Awesome communication and very friendly.
Stayed 5 nights in Apr 2021
Response from Nathan Hall, Assistant General Manager on May 7, 2021
I'm glad you enjoyed your stay with us! I apologize for the misstep in cleaning but am happy you enjoyed the stay otherwise and that we were able to resolve the situation to your liking. We look forward to seeing you again in the future!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the courtyard between the buildings.
Stayed 2 nights in Apr 2021
Response from Nathan Hall, Assistant General Manager on Apr 24, 2021
Thank you for the wonderful review! We're happy to hear you enjoyed our property, and look forward to the chance to see you again on your next trip to Hillsboro!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was incredibly quiet and relaxing with great restaurant choices both in walking distance and that you could drive to.
Stayed 2 nights in Apr 2021
Response from Nathan Hall, Assistant General Manager on Apr 20, 2021
We are so happy to hear you enjoyed our property and the surrounding area! Thank you for the wonderful review! We look forward to seeing you again on your next trip to Hillsboro.

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Nathan Hall, Assistant General Manager on Apr 14, 2021
Thank you for the wonderful review, we're so happy to hear you enjoyed your stay!

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. I did notice the bathroom floors in our room was barely mopped or someone mopped it & left dirt streaks on the floor. Someone above us was very loud in the AM, as if a herd of elephants were upstairs. Lastly, we came back to hotel around 10PM there wasn’t any parking besides on the far back of the property, we had to walk throughout the property outside to get to our room. The complimentary breakfast made it all worth it, great selections & fresh food.
Stayed 1 night in Apr 2021
Response from Nathan Hall, Assistant General Manager on Apr 7, 2021
Thank you for choosing to stay with us, we're so happy to hear you enjoyed your stay! We apologize that you experienced some noisy neighbors, and that parking was tight. Additionally, cleanliness is one of our top priorities, and we're sorry that we fell short of not only your standards, but ours as well. Very happy to hear that you enjoyed our breakfast offerings, and we hope to see you again in the future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Nathan Hall, Assistant General Manager on Apr 14, 2021
Thank you for the wonderful review, we're so happy to hear you enjoyed your stay!

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2021
Response from Nathan Hall, Assistant General Manager on Apr 3, 2021
I'm sorry to hear you did not enjoy your stay with us. Please contact the hotel directly to address your concerns with our management team, as we cannot see you name to find the reservation associated with the stay.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff. Enjoyed a great weekend at this property.
Stayed 2 nights in Feb 2021
Response from Nathan - Front Office Manager on Mar 2, 2021
Thank you for the wonderful review! We strive to provide exceptional service and are so happy to hear we succeeded and you enjoyed your stay with us.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021
Response from Nathan Hall, Front Office Manager on Jan 30, 2021
Thank you for the wonderful review! We strive to provide exceptional service and I'm thrilled when we hit the mark! We look forward to welcoming you back the next time you are in the area.

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2021
Response from Nathan Hall, Front Office Manager on Jan 30, 2021
I'm sorry to hear you did not enjoy your stay with us. Unfortunately I'm unable to see any details about your reservation. I invite you to connect with me directly if you would like to share specific details about your stay so we can improve in the future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean hotel in a nice area convenient to grocery and shopping and freeways and just a nice place to stay. My only complaint is the thin toilet paper that every hotel in the world has to buy.
Stayed 3 nights in Dec 2020
Response from Nathan Hall, Front Office Manager on Dec 27, 2020
Thank you for the great 5 stay review! I understand and sympathize with your complaint, though I'm not sure if I can influence that decision. Though I'll be sure to bring it up!

6/10 Okay

Rebeca b

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not properly clean
The room was not properly clean, there where hairs on the bathtub and the toilet, the room was not cleaned properly in general.
Stayed 1 night in Dec 2020
Response from Nathan Hall, Front Office Manager on Dec 27, 2020
I'm very sorry that your experience here was less that satisfactory. Cleanliness is always a priority, especially in these time. I'm very sorry that we let you down, and fell below our standards as well. Please call the hotel and ask to speak to me if there is anything further I can assist with.