Pleasant stay. Front desk staff need to smile.
Posted Mar 26, 2017
I stayed here for 5 nights for a workshop in town. The facilites are nice, spacious lobby with fireplace, friendly valets who always open the door with a smile, spacious rooms, comfy bed, spacious bathroom with tub, shower, plenty of counter space, nice linens. A wonderful option that this hotel offers is to decline roomcleaning services each day and receive a $5 credit at breakfast at the hotel restaurant. Makes the prices at breakfast more reasonable. The breakfast staff was pleasant and friendly every day, especially Leeah!
My issue here was with the front desk staff who seemed to be trying too hard to be formal and upscale. They were somewhat helpful when I needed something but came off as being aloof, bothered, and unfriendly. I didn't feel welcomed or that they cared whether I stayed with them or went somewhere else.
The 35 and 36 bus lines are 1 block up from the lobby on Macadam, and the street car stop is 4 blocks away on an unmarked path along some buildings next to the hotel. Seemed a little dicey walking in the dark at night back to the hotel but I had no issues.