City view

Reviews of Sentinel Hotel

5 out of 5
Sentinel Hotel
614 SW 11th Avenue, Portland, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 660 out of 1001 reviews" "
Rating 8 - Good. 187 out of 1001 reviews" "
Rating 6 - Okay. 79 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Amar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from William on Apr 24, 2024
Dear Amar,Thank you for taking the time to share your experience at the Sentinel in Downtown Portland, Oregon. We are delighted you chose our hotel for your stay and appreciate the four-star rating you've given us on Expedia. At the Sentinel, we are passionately committed to providing our guests with an exceptional stay, combining the rich history of our location with modern comforts and impeccable service.We're always eager to hear what aspects of their stay our guests enjoyed the most, as well as where we might have room for improvement. Your feedback is invaluable in helping us maintain and enhance the quality of our services and facilities. If there are specific areas you believe we could improve upon or moments that made your stay memorable, we would love to hear more about your experience.Please feel free to reach out to us directly with any further comments or suggestions. We look forward to the opportunity to welcome you back to the Sentinel on your next visit to Portland. Our goal is to surpass your expectations and ensure your next stay is even more enjoyable than the last.Warm regards,William

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A high end historic hotel in the center of Portland.
Stayed 1 night in Apr 2024
Response from William on Apr 21, 2024
Dear Philip,Thank you very much for taking the time to share your wonderful experience at the Sentinel, our cherished high-end historic hotel nestled in the heart of Portland. We are absolutely delighted to hear that your stay with us was a memorable one.At the Sentinel, we strive to blend the rich history of our establishment with the contemporary comforts and services that our discerning guests deserve. It is heartening to know that our efforts to create a unique and luxurious experience have been recognized and appreciated by you.Your kind words serve as a great motivation for our team, who are dedicated to ensuring that every guest feels the warmth, hospitality, and exclusive atmosphere that the Sentinel is known for. We look forward to the pleasure of welcoming you back in the near future for another exceptional stay.Warm regards,William

10/10 Excellent

Andleeb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful and the staff went above and beyond to make my birthday weekend great. The area around the property is loud at night, but manageable.
Stayed 2 nights in Apr 2024
Response from William on Apr 21, 2024
Dear Andleeb,Thank you immensely for taking the time to share your experience at the Sentinel during your special birthday weekend. It fills us with great joy to hear that your stay was nothing short of wonderful. Our team is truly dedicated to going above and beyond for our guests, and knowing we played a part in making your celebration memorable is a reward in itself.We understand that the vibrant spirit of downtown Portland can translate into a bit of noise during the night. While the lively atmosphere is part of the charm that draws many to our doorstep, we also recognize the importance of a peaceful rest. Rest assured, we are continually exploring ways to enhance the comfort and tranquility of our guest experiences, even amidst the city's buzz.Your feedback is invaluable to us, Andleeb, as it inspires us to strive even higher in our service and offerings. We hope to welcome you back to the Sentinel soon, perhaps for your next big celebration or whenever your travels bring you back to the heart of Portland. Until then, we wish you all the best on your journeys.With warmest regards,William

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property.
Stayed 2 nights in Apr 2024
Response from William on Apr 21, 2024
Dear Mary,First and foremost, thank you so much for taking the time to share your experience with us at the Sentinel in Downtown Portland, Oregon. We are thrilled to hear that you found our property beautiful. Our team works tirelessly to maintain the aesthetic and historic charm of the Sentinel, ensuring that every corner of our hotel is not just visually appealing but also warmly welcoming to our guests.It’s reviews like yours that make all our efforts truly worthwhile. We aim to create a memorable and delightful experience for each of our guests, and we're so glad to know we've succeeded in making your stay special.Should your travels bring you back to Portland, we would be honored to welcome you again. Please do not hesitate to reach out for any future bookings or if there is anything more we can do to make your next stay even more enjoyable.Warmest regards,William

10/10 Excellent

Hayley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time and William the manager along with the rest of the staff were great.
Stayed 3 nights in Apr 2024
Response from William on Apr 21, 2024
Dear Hayley,Thank you sincerely for taking the time to share your wonderful experience at the Sentinel with us and the broader community. It brings us immense joy to learn that your stay was marked by great times and that our staff, led by myself, could contribute to making your visit memorable. At the Sentinel, we strive to create a welcoming atmosphere where every guest feels valued and attended to, and knowing we achieved this with you is truly gratifying.Your kind words are a testament to the dedication and hard work of our entire team, who are passionate about delivering exceptional service and ensuring that all our guests have a delightful and unforgettable stay. We take pride in our hotel’s unique blend of historic charm and modern luxury, nestled in the heart of Downtown Portland, and it is our pleasure to share it with wonderful guests like you.We look forward to the opportunity of welcoming you back to the Sentinel on your next visit to Portland. Should you have any requests or need assistance planning your next stay, please do not hesitate to reach out.Warmest regards,William

10/10 Excellent

Carrie

Stayed 2 nights in Apr 2024
Response from William on Apr 21, 2024
Dear Carrie,We are absolutely delighted to receive your 5-star review! Thank you very much for taking the time to share your experience at the Sentinel in Downtown Portland, Oregon. It’s always a pleasure to hear when our guests have had a memorable stay.Our team strives to provide exceptional service and create a welcoming atmosphere that feels both luxurious and uniquely Portland. We hope we were able to make your visit truly special, from our thoughtfully designed rooms to the personalized services tailored just for you.Should your travels bring you back to our beautiful city, we would be honored to welcome you once again to the Sentinel. Please do not hesitate to reach out to us for any future stays or if there is anything more we can do to make your next visit even more remarkable.Warm regards,William

10/10 Excellent

Ilana, North Vancouver

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel, well maintained. It’s in a sort of rough area, though there is worse.. the rooms are clean, nice, and comfortable. The hotel sends some strange emails with very strict words about showing up late and leaving late and penalties for both. It’s odd. The staff is very nice in person though.. The sidewalks in the area seem like they’re regularly cleaned especially in front of the hotel, but there’s a lot of random poop EVERYWHERE in the blocks around the hotel. I’m not sure if it’s just this area or if Portland is somehow…poopy??
Stayed 1 night in Apr 2024
Response from William on Apr 21, 2024
Dear Ilana,Thank you so much for taking the time to share your experience at Sentinel, and offering us a perfect rating despite some concerns. We're thrilled to hear that you found our historic hotel well-maintained and our rooms clean, nice, and comfortable. We take great pride in preserving the charm and elegance of our property, ensuring that every guest enjoys a cozy and inviting atmosphere.We understand your observations about the surrounding area and appreciate your honesty. Downtown Portland, like many urban centers, has its challenges, and we're continuously working with local businesses and city officials to contribute positively to our neighborhood's upkeep and safety. Our team makes concerted efforts to ensure the pathways around Sentinel are welcoming and clean, focusing on providing a safe and pleasant journey from our doors to the vibrant city beyond.Regarding the emails you mentioned, we aim to provide clear and thorough communication to ensure all our guests are well-informed about our policies, helping to prevent any surprises and make their stay as smooth as possible. We apologize if the tone came across as strict or unusual; your feedback is invaluable, and we will review our communication style to better match the warmth and friendliness our staff embodies in person.We're heartened to hear that you found our staff very nice during your stay. Our team is the heart of Sentinel, dedicated to offering genuine, attentive service to make our guests feel at home.Once again, thank you for choosing Sentinel for your stay in Portland. We hope to have the pleasure of welcoming you back, continuing to improve and provide an experience that not only meets but exceeds your expectations.Warmest regards,William

10/10 Excellent

Patricia

Nice hotel. Staff was good and friendly but could be a bit more knowledgeable about the area, directions etc. overall very good experience.
Stayed 4 nights in Mar 2024
Response from William on Apr 21, 2024
Dear Patricia,Thank you very much for taking the time to share your experience at Sentinel with us and the wider community. We are delighted to hear that you had a very good experience and found our hotel to your liking, alongside the warmth and friendliness of our staff. At Sentinel, we strive to create an inviting atmosphere where every guest feels valued and well-taken care of, so your kind words truly mean a lot to us.We have also taken note of your constructive feedback regarding our team's local area knowledge. Please rest assured that we view your input as an invaluable opportunity for improvement. We are committed to enhancing our staff's training to ensure they can offer comprehensive and helpful information about Downtown Portland and its myriad attractions, aiming to make every guest's stay not just comfortable, but also enriching.We look forward to the pleasure of welcoming you back to Sentinel in the future, where we hope to exceed your expectations and provide you with an even more memorable experience. Should your travels bring you back to Portland, please do not hesitate to reach out to us for any assistance or to learn more about what our beautiful city has to offer.Warmest regards,William

10/10 Excellent

Merissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an amazing time at the Sentinel. Would definitely recommend it to others. The staff were all so kind and helpful.
Stayed 1 night in Mar 2024
Response from William on Apr 21, 2024
Dear Merissa,Thank you very much for taking the time to share your wonderful experience at the Sentinel with us and the broader community. We are thrilled to hear that your stay was nothing short of amazing and that our team made a significant positive impact on your experience. Our staff prides themselves on delivering exceptional service and kindness to all our guests, and knowing we succeeded with you is incredibly gratifying.We're also delighted to learn that you would recommend the Sentinel to others. Recommendations from our guests are the highest form of praise and a genuine testament to the hard work and dedication of our team. Rest assured, your kind words will be shared with the entire staff, as it serves as a great motivator to continue providing the high standard of hospitality we strive for.Once again, thank you for choosing the Sentinel for your stay in Downtown Portland, Oregon. We look forward to welcoming you back in the near future for another memorable experience. Should you have any requests or wish to make a future reservation, please do not hesitate to reach out to us.Warmest regards,William

8/10 Good

Leigh

Stayed 3 nights in Mar 2024
Response from William on Apr 21, 2024
Dear Leigh,Thank you very much for choosing the Sentinel during your recent visit to Downtown Portland and for taking the time to share your experience with us on Expedia. We are delighted to have had the opportunity to host you and are grateful for your generous rating.At the Sentinel, we strive to create an environment that combines the elegance of our historic setting with the vibrancy of Portland's downtown scene, ensuring every guest's stay is both memorable and comfortable. It would be wonderful to hear more about what you enjoyed during your stay, as well as any areas where you feel we could enhance our services. Your feedback is invaluable to us as it helps us to continuously improve and provide an experience that meets and exceeds our guests' expectations.Should your travels bring you back to Portland, we would be honored to welcome you again at the Sentinel. Please do not hesitate to reach out to us directly for any future reservations or if there is anything more we can do to make your next stay even more special.Warmest regards,William

6/10 Okay

Ricardo

Traveled with family
Disliked: Amenities, property conditions & facilities
Way nicer hotels in the area for a much better price. Not impressed at all.
Stayed 1 night in Mar 2024
Response from William on Apr 21, 2024
Dear Ricardo,Thank you for taking the time to share your feedback regarding your recent stay at the Sentinel. We are genuinely sorry to hear that your experience did not meet your expectations and that you felt other accommodations in the area might have offered more value. We strive to provide a unique and memorable experience to all our guests through our service, amenities, and the historic charm that defines Sentinel. It's disheartening to learn we fell short of impressing you.We understand that value is paramount, and it's clear we have areas to improve upon to better match or exceed the offerings of neighboring hotels. We are continuously working on enhancing our guest experiences, including evaluating our pricing and packages to ensure they are competitive and reflective of the quality and service we aim to deliver.Your feedback is invaluable to us, Ricardo. We would love the opportunity to regain your trust and hopefully exceed your expectations in the future. Should you decide to give us another chance, please reach out to me directly. I would be more than happy to personally oversee your stay to ensure it's nothing short of exceptional.Warmest regards,William

10/10 Excellent

paul

Stayed 2 nights in Mar 2024
Response from William on Apr 21, 2024
Dear Paul,Thank you immensely for awarding Sentinel a perfect score of 5 out of 5. We are truly delighted to learn of your satisfaction and grateful for the time you took to share your experience. At Sentinel, we aspire to create an atmosphere that not only meets but exceeds the expectations of our distinguished guests. It brings us immense joy to know that we were able to provide you with an experience worthy of such high praise.Your kind words serve as a wonderful affirmation of the efforts put forth by our dedicated team, who strive every day to ensure that each guest’s stay is nothing short of exceptional. We are thrilled to hear that you found our hotel to be a beacon of hospitality in downtown Portland, Oregon. Our goal is to make every visit memorable, combining the historic charm of our location with the comfort and luxury that modern travelers seek.We sincerely hope your travels bring you back to Portland in the near future, and when they do, we look forward to welcoming you back to Sentinel with open arms. Until then, we wish you safe and pleasant journeys wherever you may go.Warm regards,William

10/10 Excellent

Margaret, Bellevue

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place central to everything
Stayed 1 night in Mar 2024
Response from William on Apr 21, 2024
Dear Margaret,We are truly elated to receive your generous 5-star review of the Sentinel! It fills us with immense pride and joy to know that we have succeeded in making your stay not just comfortable but memorable. Our team is passionate about delivering exceptional service and creating unique experiences for our guests, and your feedback serves as a wonderful affirmation of our efforts.Nestled in the heart of Downtown Portland, the Sentinel aims to be more than just a place to stay – we strive to be a gateway to the vibrant culture and beauty our city has to offer. We hope that during your time with us, you were able to explore and enjoy the charm of Portland to its fullest.Thank you once again for choosing the Sentinel and for taking the time to share your experience. We eagerly look forward to welcoming you back in the near future for another unforgettable journey. Should you have any special requests or need assistance planning your next visit, please do not hesitate to reach out to us.Warmest regards,William

4/10 Poor

W illiam

Stayed 2 nights in Mar 2024
Response from William on Apr 21, 2024
Dear Valued Guest,We sincerely thank you for choosing Sentinel during your recent visit to Downtown Portland, Oregon, and for taking the time to share your feedback with us. It is with a sense of disappointment that we receive your rating, and we wish to extend our heartfelt apologies for any aspects of your stay that did not meet your expectations.At Sentinel, we pride ourselves on delivering an exceptional experience to all our guests, with a strong commitment to excellence in service, comfort, and hospitality. It seems we fell short of this commitment during your stay, and for that, we are truly sorry. We are keenly interested in understanding the specific areas where we did not live up to your expectations, as your insights are invaluable in guiding our efforts to enhance our service and facilities.We would be immensely grateful for the opportunity to discuss your experience in further detail. If you would be willing, please contact us at your convenience, so we can address your concerns personally and take appropriate measures to ensure your next stay with us reflects the high standards we strive to uphold.Once again, thank you for your feedback. We hope to have the honor of welcoming you back to Sentinel in the future, where we will spare no effort in delivering the outstanding service and memorable experiences you deserve.Warm regards,William

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024
Response from Dylan on Mar 2, 2024
Thank you for taking the time to leave a review, we are so glad you enjoyed our cozy accommodations and felt comfortable!

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, be aware the bar is very LOUD and busy on weekends. Dinner place is a fancy steak house and I don’t think they do a breakfast.
Stayed 2 nights in Feb 2024
Response from Dylan on Mar 2, 2024
We appreciate you taking the time to leave us a review. Fortune is very popular on Fridays and Saturdays, I am sorry to hear that the volume made it's way to you. Jake's Grill, the steakhouse, opens for breakfast at 7:30am and we do offer room service starting at 7am. I greatly apologize that was not made clearer and I hope you get a chance to enjoy our wonderful breakfast next time you stay at the Sentinel!

10/10 Excellent

Kate

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Room was very cozy, loved the balcony, Jake’s is amazing and loved the library room with candy and free coffee station in the am.
Stayed 2 nights in Feb 2024
Response from Dylan on Mar 2, 2024
Thank you so much for taking the time to leave this amazing review! We are so glad you felt comfortable and cozy and enjoyed all of our amenities and little wonders here at Sentinel.

6/10 Okay

Taleah

Liked: Cleanliness, amenities
Disliked: Staff & service
I was not given any grade as a VIP, the bathroom smelled, valet took far too long and was a whopping $60/night. Staff was somewhat helpful but not consistent and my room wasn’t cleaned one day.
Stayed 3 nights in Feb 2024
Response from Dylan on Mar 2, 2024
We appreciate you taking the time to leave us a review. The upgrades are based on availability and unfortunately weren't available during your stay, so I do apologize. On our valet tickets we do mention that it can take upwards of 20 minutes for the car, which is why we recommend calling down beforehand to make things smoother. Thank you for bringing this to our attention, and we hope to see you again so we can give you a true Sentinel stay!

6/10 Okay

Mary

Traveled with partner
The heater sounds during the night were very loud, waking me each time it kicked in.
Stayed 2 nights in Feb 2024
Response from Dylan on Mar 2, 2024
Thank you for taking the time to leave us feedback, we definitely appreciate it! I do greatly apologize that the heater woke you up multiple times during the night; when our team is made aware of the issue, we are more than happy to move to a different room. Our goal at Sentinel is for our guests to feel comfortable and safe, so during your next stay with us we will make sure that you do!

10/10 Excellent

Sherveen

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding five stars across the board. Clean hotel, all modern amenities, upscale, fireplace in room. Close to all attractions. Staff outstanding. Also very dog friendly
Stayed 1 night in Feb 2024
Response from Dylan on Mar 2, 2024
Thank you so much for taking the time to leave such a great review! It warms our hearts hearing you enjoyed your time here at Sentinel so much, that is definitely our goal! We hope to see you again soon.

10/10 Excellent

Linda

Traveled with partner
Liked: Staff & service, property conditions & facilities
There needs to be more police or security presence as some nasty homeless or others close by.
Stayed 2 nights in Feb 2024
Response from Dylan on Mar 2, 2024
Thank you for taking the time to provide us with feedback, we appreciate it. Unfortunately, being in the middle of a large metropolitan city, there is a homeless population. I greatly apologize if anything made you uncomfortable, our staff is more than happy to reach out to "Clean and Safe" with any issues surrounding the area.

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely fantastic and all the staff was terrific and helpful.
Stayed 2 nights in Feb 2024
Response from Dylan on Mar 2, 2024
We appreciate you taking the time to leave us this wonderful review! Here at Sentinel, we are so glad you felt prioritized, and we were able to provide a great and comfortable stay. We look forward to hosting you again!

10/10 Excellent

Robert

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very classic and elegant looking property. The attached restaurant Jake's Grill has a good mixture of food, cocktails, beers and desserts. There are plenty of surrounding restaurants, shops, eateries and parking. Valet is an option as well. The staff was friendly, they helped my girlfriend find a siliac friendly restaurant and they're dog friendly. All around a perfect spot.
Stayed 1 night in Feb 2024
Response from Dylan on Mar 2, 2024
Thank you so much for taking the time to give us such great feedback! We are always more than happy to help our guests with any assistance they might need, especially recommendations. And we are glad to hear that you enjoyed our steakhouse Jake's Grill as well! We hope to host you again here at Sentinel!

2/10 Terrible

steven

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed at this hotel for the Christmas weekend. Parking is only done by valet. Valet was instructed to manually lock the driver's door manually and would need the key to open the door. When we had the car brought to us the following morning, Christmas Eve at 1000) the car had been broken into. All windows intact so the only way to get in would be the drivers door was not manually locked. In August of this year, we stayed at this hotel for 8 days and never had a problem with parking. We completed an incident report and valet was given our contact information. After returning to the car at approximately 2200, we received a call at 2245 informing us the hotel would not park our car. They had the entire day to call us but waited to an impossible time to make a plan to park the car. Contacted the hotel and to date have not received any follow-up call.
Stayed 4 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from William on Feb 7, 2024
Dear Andrew,Thank you so much for taking the time to share your positive feedback about your recent stay at Sentinel in Downtown Portland. We are thrilled to hear that you had a fantastic experience with us and that we were able to meet your expectations.Our team works hard to provide exceptional service and create a comfortable and memorable stay for all our guests, so it's truly rewarding to receive your glowing review. We hope to welcome you back to Sentinel soon for another five-star experience.Thank you once again for choosing Sentinel, and we look forward to hosting you again in the future.Warm regards,William

10/10 Excellent

Nicole, Beaverton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Feb 2024
Response from William on Feb 4, 2024
Dear Nicole,Thank you for taking the time to share your experience at Sentinel. We are thrilled to receive a perfect 5-star rating from you, and we are glad to hear that you had an enjoyable stay at our hotel.At Sentinel, we strive to provide our guests with exceptional service and a comfortable stay. We are pleased to hear that our efforts have met your expectations. Our team takes great pride in providing a welcoming and hospitable environment, and we are glad that you felt well taken care of during your visit.We appreciate your kind words and hope to have the pleasure of welcoming you back to Sentinel in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you again for choosing Sentinel, and we look forward to seeing you soon.Best regards,William

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from William on Apr 21, 2024
Dear Frederick,Thank you immensely for awarding Sentinel with a perfect score! We are truly honored and delighted to have had the opportunity to serve you during your visit to Downtown Portland, Oregon. Our team at Sentinel takes great pride in creating an environment that is not only welcoming but also ensures that every guest experiences the highest level of satisfaction and comfort.Your generous feedback serves as a beacon of encouragement for us all and reaffirms our commitment to maintaining the standards that you so kindly appreciated. Our mission is to provide an unforgettable experience, and knowing that we have achieved this for you is our greatest reward.We eagerly look forward to welcoming you back to Sentinel on your next visit to Portland. Until then, we wish you safe and joyful travels. Please do not hesitate to reach out to us for any future reservations or if there is any way we can assist you further.Warmest regards,William

4/10 Poor

Shane, Bend

Traveled with family
Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from William on Feb 4, 2024
Dear Shane,Thank you for taking the time to share your feedback following your recent stay at Sentinel. We are sorry to hear that your experience with us did not meet your expectations. We appreciate your honesty and value your comments as they help us to improve.We are committed to providing our guests with exceptional service and we apologize if we fell short during your stay. We would love to have the opportunity to speak with you further about your experience and how we can make it right. Please do not hesitate to reach out to our guest services team at your convenience.Thank you again for your review, and we hope to have the pleasure of welcoming you back to Sentinel in the future.Sincerely,William

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from William on Apr 21, 2024
Dear Robin,Thank you very much for your stellar review and for awarding the Sentinel Hotel a perfect score of 5 out of 5! We are thrilled to hear that your experience with us in Downtown Portland was nothing short of exceptional. Our team strives to provide a memorable and unique stay for each of our guests, and it brings us immense joy to know we've succeeded in making your visit special.We're curious about the highlights of your stay—whether it was our attentive service, the distinctive charm of our accommodations, or perhaps the vibrant atmosphere of Portland that captivated you the most. Your insights are invaluable to us as they inspire our team to continue enhancing our services and offerings.Should your travels bring you back to the heart of Portland, we eagerly look forward to welcoming you again at the Sentinel. Until then, we wish you safe and pleasant journeys wherever you go. Please do not hesitate to reach out to us for any future reservations or if there is any way we can assist you further.Warm regards,William

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room arrangement was warm and inviting. The staff was exceptional. A well maintained property.
Stayed 1 night in Jan 2024
Response from William on Jan 28, 2024
Thank you so much for taking the time to share your experience at Sentinel in downtown Portland. We are thrilled to hear that you found the room arrangement warm and inviting and that our staff exceeded your expectations. We take pride in providing exceptional service to each and every guest, and it is always gratifying to hear that our efforts have been noticed.At Sentinel, we make it our priority to maintain our property to the highest standards, and we are glad that you found it to be well maintained. We appreciate your positive feedback and look forward to welcoming you back in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you for choosing Sentinel, and we hope to see you soon!

10/10 Excellent

Marie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Amazing stay. Clean hotel, friendly staff.
Stayed 2 nights in Jan 2024
Response from William on Jan 28, 2024
Dear valued guest,Thank you for taking the time to share your positive experience at Sentinel. We are thrilled to hear that you had an amazing stay with us and that our clean hotel and friendly staff made your visit to downtown Portland, Oregon even more enjoyable.At Sentinel, we pride ourselves on providing exceptional service and amenities to all of our guests, and we are delighted to know that we were able to exceed your expectations during your stay. Your feedback is very important to us, as it helps us to continually improve and provide the best possible experience to all of our guests.We hope that you will choose to stay with us again in the future and allow us to provide you with another exceptional experience. Once again, thank you for choosing Sentinel for your visit to downtown Portland, Oregon.Best regards,William

6/10 Okay

Sara

Response from William on Jan 28, 2024
Dear valued guest,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel, Sentinel. We are sorry to hear that your experience did not meet your expectations and that we fell short in delivering the quality of service that we strive to provide to all of our guests.We take all reviews seriously and use them as an opportunity to improve our services. We would greatly appreciate it if you could provide us with more details about your stay so that we can identify the areas in which we can improve. We would like to extend an invitation for you to reach out to our management team at your earliest convenience to discuss your experience in further detail.Once again, we apologize for any inconvenience you may have experienced during your stay at Sentinel and we hope to have the opportunity to welcome you back in the future to provide you with an exceptional experience that meets and exceeds your expectations.Best regards,William

10/10 Excellent

Frederick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very elegant hotel. Impeccably clean room, comfortable bed and very quiet and peaceful on the 6th floor.
Stayed 1 night in Jan 2024
Response from William on Jan 9, 2024
Dear Frederick,We appreciate you taking the time to share your wonderful experience at Sentinel, in downtown Portland, Oregon. It is always a pleasure to receive positive feedback from our guests, and we are delighted to hear that your stay was nothing short of exceptional.We are thrilled that you found our hotel to be elegant and impeccably clean, and that you enjoyed a comfortable and peaceful night's sleep on the 6th floor. At Sentinel, we strive to provide our guests with an unparalleled experience, and we are glad to hear that we were able to exceed your expectations.Thank you for choosing Sentinel, and we look forward to welcoming you back in the future.Best regards,
William

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historic building. Wi-Fi was inconsistent even after spending more than half an hour troubleshooting.
Stayed 2 nights in Jan 2024
Response from William on Jan 9, 2024
Dear Jorge,Thank you for taking the time to share your feedback regarding your recent stay at Sentinel. We are pleased to hear that you enjoyed our historic building and unique atmosphere. However, we apologize for any inconvenience you experienced with the Wi-Fi during your stay.We understand that having a reliable Wi-Fi connection is important, especially for business travelers. We would like to assure you that we are actively working on improving our Wi-Fi service to provide a more consistent experience for our guests.We appreciate your constructive feedback as it helps us to identify areas that require improvement. We hope to have the opportunity to welcome you back to Sentinel in the future and provide you with an even more enjoyable stay.Thank you again for choosing Sentinel and for your valuable feedback.Kind regards,
William

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from William on Jan 28, 2024
Dear valued guest,Thank you for taking the time to share your experience at Sentinel with us. We are thrilled to hear that you had a wonderful stay and that our hotel met your expectations. It is always our top priority to ensure that our guests feel comfortable and at home during their stay with us.We are glad that you enjoyed our prime location in downtown Portland, which offers easy access to the city's best attractions and activities. We take pride in providing exceptional service and amenities, and we are delighted to know that you found our accommodations to be of high quality.Thank you for your kind words and for choosing Sentinel as your preferred hotel in Portland. We hope to have the pleasure of welcoming you back in the near future.Warm regards,William

10/10 Excellent

Laura, Madison

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the Sentinel because it was dog friendly and we were impressed by the beauty of the building. The room was large and had a nice city view. The restaurant options in the building were fantastic too.
Stayed 1 night in Jan 2024
Response from William on Jan 28, 2024
Dear valued guest,Thank you so much for sharing your positive experience at Sentinel with us and the rest of the world. We are thrilled to hear that we were able to meet your expectations and that you were impressed by the beauty of our building. At Sentinel, we take pride in providing our guests with a comfortable and enjoyable stay, and we are delighted to know that you found your room to be spacious with a nice city view.Furthermore, we are pleased to hear that you enjoyed the restaurant options within the building. Our team works hard to ensure that our guests have access to high-quality dining options, and we are thrilled to know that we were able to meet your expectations in this regard.Lastly, we appreciate your choice to stay at Sentinel because we are dog friendly. We understand the importance of having your furry friend by your side, and we are happy to provide an experience that caters to the needs of both you and your pet.Thank you again for choosing Sentinel, and we hope to have the pleasure of welcoming you back soon.Best regards,William at Sentinel.

4/10 Poor

Mykl

Liked: Staff & service, room comfort
Disliked: Cleanliness
Always check under the bed
Overall, the stay was okay. Check checking in and checking out was super easy. When it came time to Valley my car. There was a huge weight which ended up being over 30 minutes for drop off and pick up. Once we got up to the room. Bro room was really nice once I drop something and looked. At me at the bed, it was really disgustit looked like it hadn't been vacuumed. And well over athere was actually chili. Prescription prescription drugs that someone left underneath the bed that looked like it spilled out. It definitely made me. Unhappy and unsure of the overall cleanliness of the room. I will definitely not be back
Stayed 1 night in Dec 2023
Response from William on Jan 9, 2024
Dear Mykl,Thank you for taking the time to share your experience at Sentinel. We are sorry to hear that your stay fell short of your expectations. We would like to sincerely apologize for the inconvenience you experienced with the valet service and the cleanliness of your room. This is certainly not the kind of experience we want our guests to have.We have shared your feedback with our team, and we are taking immediate steps to address the issues you mentioned. We will be working with our housekeeping team to ensure that all rooms are thoroughly cleaned and inspected before guests arrive. Additionally, we will be reviewing our valet service procedures to make sure that our guests are able to quickly and easily drop off and pick up their vehicles.Once again, we apologize for the inconvenience and disappointment you experienced during your stay. We hope that you will consider giving us another chance to provide you with the exceptional experience that you deserve.Sincerely,William

10/10 Excellent

Tamar

Stayed 2 nights in Dec 2023
Response from William on Jan 9, 2024
Dear Tamar,Thank you for taking the time to leave such a wonderful review of your recent stay at Sentinel. We are thrilled to hear that your experience was rated a perfect 10 out of 10, and that we were able to exceed your expectations during your visit to downtown Portland, Oregon.At Sentinel, we pride ourselves on providing exceptional service and accommodations to all of our guests. Our team is dedicated to ensuring that each and every guest receives a memorable experience, and we are pleased to know that we were able to achieve this goal during your stay.We appreciate your kind words and look forward to welcoming you back to Sentinel in the near future.Warm regards,William

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, can walk to the pearl District. Friendly valet and front desk staff. Room was comfortable and clean. Only down side is the street car traveling is a little noisy at times, but zero reason not to stay.
Stayed 1 night in Dec 2023
Response from William on Jan 4, 2024
Dear valued guest,Thank you for sharing your recent experience with us at Sentinel. We are thrilled to hear that you enjoyed our great location in downtown Portland, which made it convenient for you to explore the Pearl District. We also appreciate your kind words regarding the friendly and helpful service provided by our valet and front desk staff.We are glad to hear that you found your room to be comfortable and clean, as we strive to provide a comfortable and relaxing atmosphere for all our guests. We apologize for any inconvenience caused by the street car noise and appreciate your understanding that it is a minor issue that should not deter you from an otherwise enjoyable stay.We hope you will choose to stay with us again on your next visit to Portland, and we look forward to exceeding your expectations once more.Warm regards,William

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from William on Jan 3, 2024
Dear Julian,Thank you for taking the time to leave us a review. We are thrilled to hear that your experience at Sentinel was a perfect 10 out of 10! We pride ourselves on providing exceptional service and amenities to our guests, and we are delighted to know that we were able to exceed your expectations.Our team works hard to ensure that every guest feels welcomed and comfortable during their stay, and we are pleased to hear that our efforts did not go unnoticed. We hope that you will choose to stay with us again in the future, and we look forward to providing you with another exceptional experience.Thank you again for choosing Sentinel. We truly appreciate your patronage and your kind words.Best regards,William

10/10 Excellent

Charise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff and dreamy bed. We loved spending our wedding night here.
Stayed 1 night in Dec 2023
Response from William on Dec 27, 2023
Dear valued guest,Thank you for taking the time to share your positive experience at Sentinel Hotel with us and the rest of the world. We are thrilled to hear that you enjoyed our prime location, excellent staff, and our comfortable and luxurious beds. It is always our goal to provide our guests with a memorable and pleasant stay, especially on such a special occasion as your wedding night.We take pride in offering our guests the best possible service and accommodations, and it is truly rewarding to receive such positive feedback from our guests. We are delighted that we were able to contribute to your special day and create a warm and welcoming atmosphere for you and your loved one.Thank you again for choosing Sentinel Hotel for your stay, and we look forward to welcoming you back for your next visit to Portland.Warm regards,William

4/10 Poor

Nicole

Stayed 1 night in Dec 2023
Response from William on Dec 24, 2023
Dear valued guest,Thank you for taking the time to share your feedback on your recent stay at Sentinel. We are truly sorry to hear that your experience did not meet your expectations and that you rated us a 2 out of 5.We strive to provide exceptional service and accommodations to all of our guests, and we apologize for any shortcomings during your stay. We would be grateful for any specific feedback you could provide us with to help us improve our services and facilities.We hope that you will consider giving us another chance to provide you with a better experience in the future. Our team is dedicated to ensuring that your next stay with us exceeds your expectations and we would welcome the opportunity to prove it to you.Thank you again for your feedback and for choosing Sentinel for your stay in downtown Portland.Sincerely,William

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was such a nice boutique hotel. It's very cozy with very nice interior. I even had a working fireplace in my room. It's in the middle of downtown Portland, easy walk to several good places to eat.
Stayed 1 night in Dec 2023
Response from William on Dec 19, 2023
Dear valued guest,We are thrilled to hear that your stay at Sentinel was such a delightful experience. Our team takes great pride in providing guests with a comfortable and memorable stay, and we are pleased to see that we were able to achieve this for you.Our hotel staff works tirelessly to ensure that guests feel welcomed and cared for during their stay, and we are delighted to hear that you enjoyed the cozy and inviting atmosphere of our boutique hotel. We are also pleased to hear that you were able to take advantage of some of the amenities that we offer, including the working fireplace in your room.Located in the heart of downtown Portland, Sentinel is in close proximity to many of the city's best restaurants and attractions. We are happy to hear that you were able to take advantage of this and explore some of the great dining options that the area has to offer.Thank you for choosing to stay with us at Sentinel, and we hope to have the pleasure of welcoming you back on future visits to Portland.Sincerely,William

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great, rooms are clean, everything smells good. Always enjoy my stay and look forward to the next.
Stayed 1 night in Dec 2023
Response from William on Dec 16, 2023
Dear Valued Guest,Thank you for taking the time to share your experience at Sentinel with us and other travelers. We are thrilled to hear that you enjoyed your stay and that our staff provided you with great service. Our housekeeping team works hard to maintain the cleanliness of our rooms, and we're glad that you found everything to be in order.It's wonderful to know that the pleasant aroma throughout the hotel added to your overall experience. We take pride in creating a welcoming and comfortable environment for all of our guests. We appreciate your kind words and look forward to welcoming you back to Sentinel in the near future.Thank you again for choosing Sentinel for your visit to Portland, Oregon.Warm regards,William

10/10 Excellent

Janet, Bremerton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a beautifully restored old building. The woodwork and stairs are just amazing. The Christmas decorations gave a wonderful ambiance and romance to the lobby and public areas. Jake's restaurant serves breakfast , lunch and dinner along with a great staff and busy fun bar. Front desk and text messages about valet and welcome were an extra bonus. Great, safe comfortable stay in downtown Portland. We walked everywhere and took the TriMet to restaurants. Thank you
Stayed 2 nights in Dec 2023
Response from William on Dec 15, 2023
Dear valued guest,Thank you for taking the time to share your experience at Sentinel with fellow travelers. We are delighted to hear that you enjoyed the beautifully restored old building, woodwork, and stairs. It is our pleasure to create a warm and inviting atmosphere through our Christmas decorations, and we are glad to know that you found it romantic.We are also thrilled to hear that you enjoyed dining at Jake's restaurant and appreciated the service provided by our staff. We take pride in our team's dedication to delivering a memorable experience to all of our guests.It is wonderful to know that you found our location safe and comfortable, making it easy for you to explore downtown Portland on foot or via TriMet. We are pleased to have been a part of your travels and look forward to welcoming you back to Sentinel in the near future.Warm regards,

10/10 Excellent

Janel, Lacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, service, service!
Stayed 1 night in Dec 2023
Response from William on Dec 15, 2023
Thank you so very much for your kind words!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from William on Dec 15, 2023
Thank you so much for your review!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service from the start. Beautiful room, cozy seating, great view. Great dinner options on first floor. QR codes weren’t working for roomer service menu, front desk delivered a printed menu in less than 5 minutes. Looking forward to my next weekend visit.
Response from William on Dec 15, 2023
Dear valued guest,Thank you for taking the time to share your experience at Sentinel with the world. We are thrilled to hear that you enjoyed your stay with us and that our team was able to provide you with exceptional service from the moment you arrived.Our team is dedicated to ensuring that every guest has a comfortable and enjoyable stay with us, and we are delighted that we were able to exceed your expectations. We are also pleased to hear that you enjoyed the beautiful room, cozy seating, and great view that we offer.We apologize for the issues you experienced with the QR codes for our room service menu, but we are glad that our front desk team was able to quickly provide you with a printed menu. We will take your feedback into consideration as we continue to improve our services.Thank you for choosing Sentinel for your weekend getaway, and we look forward to welcoming you back for your next visit.Sincerely

10/10 Excellent

Roland

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great staff with great rooms. However, if you are driving, parking can be unsafe. Recommend parking with the valet but know that even when we stayed someone else who parked with valet had their car broken into.
Stayed 4 nights in Nov 2023
Response from William on Dec 15, 2023
Dear valued guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Sentinel and found our rooms and staff to be exceptional. Your feedback is important to us as it helps us continually improve our services and facilities.We apologize for any inconvenience you experienced with regards to parking. Although we do offer valet parking as a convenient option for our guests, we understand that incidents can occur and we take the safety and security of our guests very seriously. We will be sure to review our parking procedures and take any necessary steps to address any issues.Thank you again for choosing Sentinel. We hope to have the opportunity to welcome you back in the future for a flawless stay.Best regards,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic hotel. Beautiful restoration. Nice restaurant and bar.
Stayed 1 night in Nov 2023
Response from William on Dec 15, 2023
Thank you so much for your kind words.