Ratings based on 324 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from seattle wa
GoodPosted Nov 9, 2015
Good hotel good service clean rooms enjoyed the pool and spa
for Everyoneby A verified traveler
Posted Nov 8, 2015
I'm glad they were able to let me check in early. Very friendly and helpful. Over all I enjoyed my stay.
by A verified traveler from OBX
Close to Portland.Posted Oct 7, 2015
Pros: Airport access. Pet friendly.
Cons: Room maintenance and attention to details.
Location: It was at the airport. You can go there and travel places.
The first room we were put in was next to the elevators. The noise and the vibration of the elevators was constant, and we were able to get another room, although it was quite a bit smaller. The second room had a toilet that apparently had a slow leak in the toilet so every 15 minutes or so it would "fill up" for about 10 seconds in an incredibly noisy manner. The water shut off handle had been removed so we couldn't shut it off when not in use. Tried to watch the Monday night football game. While the channel was listed in the hotel book (11), it was scrambled and unviewable. The expensive dinner at the Columbia Grill (burger and a salad) was mediocre. The server was very pleasant. On the more positive side, the hotel is pet friendly, and their was no extra charge for our small pet. There is plenty of parking. The hotel is very close to the airport with easy access. We were not bothered by plane noise.
by A verified traveler
ChillyPosted Oct 1, 2015
I recently stay at the hotel on Friday the 25th in room 441. First at check in i had to to ask about the club because at no time was information offered about it. The room was clean, but chilly. i tried to turn on the heat and it just kept blowing out cold air. I called for help and maintenance came in a timely manner. They could not fixed it, so they gave us a portable heater which smelled like burning hair. The evening reception was okay, except nothing was replaced, it it ran out it was gone. The next day breakfast was suppose to start at 530 am, i was not able to get a cup of coffee until well after 630 am. At check out, i was not asked how my stay was, the person seemed completely uninterested in anything i had to say and when i asked for a copy of my bill she told Expedia had it.
by A verified traveler from N
I will never stay there againPosted Sep 18, 2015
The front desk lady was rude and I had to pay $10 for parking. Not very good customer service.
by A verified traveler from s
Hotel close to airportPosted Sep 15, 2015
Upon checking in we wanted to confirm we had 2 queen beds in the room, when we checked in the gentleman told us yes, that was the case. When we got to the room it was one king bed. We don't to the desk and told him for the first night that was fine but the following day we had an additional person coming and we would need the 2 beds. He said that wouldn't be an issue and to come talk to them in the morning. The following morning we went to the front desk and she told us the rooms hadn't been cleaning yet so the first available room with 2 beds she would put on hold for us. We came back a few hours later to get new room keys and they told us they had no rooms available because other guests arrived. We could have the suite upstairs if we wanted to pay an ADDITIONAL $199. The manager ended up talking to us and she was completely rude and not helpful at all. We told her that maybe we should just switch hotels and she said "She highly suggests that". The room quality combined with the service is not worth the money.
for Everyoneby A verified traveler
Posted Aug 30, 2015
Great hotel and staff. I would definitely stay here again!
for Business Travelersby A verified traveler from portland
Nice hotel close to airportPosted Aug 30, 2015
Pros: Clean and comfortable
There was some ceiling issues in the bathroom but overall very nice.
for Familiesby Heidi from Pearl City, Hawaii
airport layoverPosted Aug 28, 2015 on Hotels
Very nice hotel right by the airport with free shuttle service
for Getaway With Friendsby A verified traveler
Posted Aug 28, 2015 on Hotels
I had a great stay at this hotel. I got to pick which floor i get to stay in which is awesome. The room is very nice but the bathroom could use an upgrade. Other than that everything was awesome.