Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Red Lion Inn & Suites Vancouver

2.5 out of 5
Red Lion Inn & Suites Vancouver
13206 Highway 99, Vancouver, WA

Reviews

6.4
Rating 10 - Excellent. 195 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 208 out of 1001 reviews" "
Rating 4 - Poor. 192 out of 1001 reviews" "
Rating 2 - Terrible. 159 out of 1001 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Hyunhun

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconvenient
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Hyunhun,We sincerely apologize for any inconvenience you experienced during your stay at our hotel. We strive to provide exceptional service to all our guests, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and will use it to improve our services for future guests. We appreciate you bringing this matter to our attention and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Nilza

Traveled with family
Liked: Cleanliness, staff & service
Stay and pricing was nice. Both of a little outdated but the price was decent.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 24, 2024
Hi Nilza,Thank you for choosing our hotel for your recent stay and for sharing your feedback. We are glad to hear that you found the stay enjoyable and that the pricing was reasonable for you. Providing a pleasant and affordable experience for our guests is important to us.We understand your feedback about the outdated aspects of our hotel. We continuously strive to enhance our property and provide a comfortable and modern environment for our guests. Your comments regarding the need for updates will be shared with our management team for consideration as we plan for future improvements.We appreciate your understanding and patience as we work towards enhancing our facilities. If there is anything else we can assist you with or if you have any additional comments, please feel free to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe area
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 18, 2024
Hi Kimberly,We understand your concerns regarding the safety of the area surrounding our hotel. However, we take the safety and security of our guests very seriously and have implemented various measures to ensure their well-being during their stay. We regularly collaborate with local law enforcement and maintain vigilant surveillance to mitigate any potential risks. We regret any discomfort you may have experienced and assure you that we continuously strive to provide a secure and enjoyable environment for all our guests.

6/10 Okay

Shannon

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Outlets didn’t work. Was on the second story and there isn’t a screen in the window. Used the microwave and the power strip turned off 3 times because the tv was on
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 25, 2024
Hi Shannon,We sincerely apologize for the inconvenience you experienced during your stay. Our maintenance team will thoroughly investigate the issue with the outlets to ensure they are functioning properly. It's important to note that power strips are designed to protect against electrical surges, which may cause them to shut off temporarily. However, we understand this can be frustrating and will look into any potential adjustments needed. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

6/10 Okay

thomas

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 22, 2024
Hi Thomas,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

10/10 Excellent

Gurinder, Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price.. clean comfy rooms.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 20, 2024
Hi Gurinder,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Poor

Tasheena

Traveled with family and small children
Liked: Staff & service
The staff was nice and accommodating. We got to our room that was possibly already occupied. Belongings were still inside the room. I went back downstairs and told the front desk dude. Odd that no one was registered for the room. But he gave us another.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 13, 2024
Hi Tasheena,We sincerely apologize for any inconvenience you experienced during your stay. While we strive for seamless check-ins, occasional oversights can occur, and we appreciate your understanding. Rest assured, we have taken note of your feedback and will address any potential communication gaps to prevent similar occurrences in the future. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.

6/10 Okay

Debra, Amboy

Liked: Cleanliness, staff & service
It wasnt a fancy hotel but an alright place to stay. Convient right by the freeway. The parking lot was very small and the room needed some repairs. The host was very friendly and they did offer a sack breakfast that was good. Overall i would stay again. The price was very reasonable and ok place to stay.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi Debra,Thank you for sharing your feedback about your recent stay. We appreciate your understanding that our hotel may not be considered a fancy establishment but that it provided a satisfactory place to stay. We're glad to hear that the location was convenient for you, being near the freeway.We apologize for any inconvenience caused by the small parking lot and the need for repairs in your room. We will take note of these issues and work towards addressing them to enhance the overall guest experience.It's great to know that the host was friendly and that you enjoyed the sack breakfast provided. We strive to provide good service and amenities to our guests.We value your patronage and appreciate your positive overall assessment. If there's anything else we can do to improve your experience or if you have any further feedback to share, please let us know. We look forward to welcoming you back in the future.

8/10 Good

Tony

Liked: Staff & service
Staff great !! Motel is what you pay for !!
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi Tony,Thank you for your feedback. We're pleased to hear that you had a positive experience with our staff and found them to be great. We take pride in providing excellent service to our guests.We understand that our motel may be considered as a budget option, and we appreciate your acknowledgement that it aligns with the price paid. We continually strive to provide comfortable and satisfactory accommodations to our guests.If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your patronage and look forward to welcoming you back in the future.

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still Good
This is a great property. There are consistently doing improvements to the property. I love coming here.
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 16, 2024
Hi Jeffery,Thank you for your positive feedback on our property. We are delighted to hear that you appreciate the ongoing efforts we make to enhance our facilities. It is our commitment to provide a comfortable and enjoyable experience for all our guests, and we are pleased to know that you love coming to our hotel. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations during your future visits.

8/10 Good

Debra

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi Debra,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

4/10 Poor

Jacob

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 29, 2024
Hi Jacob,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Reina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 10, 2024
Hi Reina,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water in the shower barely ran making it impossible to take a shower. I wasn't able to adjust the heating in the room and it was very cold. The mattress was saggy with a hump in the middle. I did speak to the front office in the morning before I left but they didn't offer any rebate or discount. I would definitely not recommend this hotel.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 29, 2023
Hi John,We sincerely apologize for the inconveniences you experienced during your stay at our hotel. We understand the importance of a functioning shower, comfortable room temperature, and a quality mattress for a satisfactory stay, and we regret that we fell short in these areas.We apologize for the low water pressure in the shower, which made it difficult for you to have a proper shower. We will investigate the issue and take immediate steps to address it and ensure that our guests can enjoy a refreshing shower experience.We also apologize for the lack of control over the heating in your room, leading to discomfort due to the cold temperature. We will review the heating system and make the necessary adjustments to provide a more comfortable environment for our guests.Furthermore, we apologize for the condition of the mattress. We understand the importance of a comfortable sleep experience, and we will assess the quality and condition of our mattresses to ensure they meet our guests' expectations.Regarding your interaction with the front office, we apologize if we did not meet your expectations in terms of addressing your concerns and offering a rebate or discount. We appreciate your feedback, and we will review our policies and procedures to ensure that our staff is empowered to handle such situations appropriately.We understand your dissatisfaction, and we appreciate your honest feedback. We take your comments seriously, and we will use them to improve our services and prevent similar issues in the future.

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding work ethnic.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 29, 2023
Hi Mariana,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

E. ROY

Liked: Cleanliness, staff & service
Great for the price. Staff was very nice. Only one ice machine was 150 paces from my room
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 24, 2023
Hi E. ROY,Thank you for your feedback! We're glad to hear that you found our hotel to be great for the price and that our staff provided excellent service. We apologize for the inconvenience of having only one ice machine located 150 paces from your room. Your comment will be taken into consideration as we continually strive to improve our guests' experience. We appreciate your business and hope to welcome you back in the future.

8/10 Good

Elisabeth

Traveled with family and small children
Liked: Cleanliness, staff & service
Response from Guest Relations Management on Dec 21, 2023
Hi Elisabeth,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Keith,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for family stays
When I'm looking in Vancouver for a place to stay with my family, this will be the place. Great service, and friendly staff.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 15, 2023
Hi Jeffery,We are thrilled to hear that you had a positive experience during your recent visit.It is fantastic to know that you found our service to be excellent and that our staff was friendly and accommodating. We strive to provide exceptional customer service to all our guests, and it is truly rewarding to receive such positive recognition.We would be honored to have you and your family as our guests when you visit Vancouver. We will ensure that you have a comfortable and enjoyable stay, just as you experienced during your previous visit.Please do not hesitate to reach out to us if you have any questions or need assistance in planning your future trip. We look forward to welcoming you and your family back to our property.

2/10 Terrible

Mistie

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Showed up at 10 pm to check in, and waited over 15 minutes for a staff person to check me in. There were no workers in the office when I arrived. Someone only came into the office after I actually called the hotel, however they did not answer the phone. The room was clean. The hallways reeked of cigarette smoke, which is weird since it said it was a smoke free facility. Would not stay again as I was traveling for work and did not appreciate the lack of staff. The smoke also made it very difficult to breathe and caused me to have an asthma attack.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 11, 2023
Hi Mistie,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We regret the delay in the check-in process and understand the frustration it may have caused. Our team is constantly working to improve our services, and we will address the staffing issue to ensure a more efficient check-in experience for our guests. We take the cleanliness of our rooms seriously and are pleased to hear that your accommodation met our standards. Regarding the issue of cigarette smoke in the hallways, we will investigate this matter promptly as our facility is designated as smoke-free. We apologize for any discomfort this may have caused and assure you that we will take the necessary steps to address this concern. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Jessica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, they couldn’t find our reservation. Then told us it’s fine they had no one else there anyway so they’d give us a room. Found the reservation eventually. The room was foul, the bedside lamp was rusting, there were gross stains like food drippings or who knows what on the walls. The outlet by the bed was sunken it and broken. No elevator, the carpet and walls in the main areas were so old that they had a musty smell. And there was a random guest walking the halls with no shirt and a gun on his hip.
Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 10, 2023
Dear Jessica,Please know that guest safety is our top priority, and any concerns of this type should be reported to our team so they can be addressed right away. When a reservation is made through a third-party site, it does not always sync properly with our system. We apologize for any inconvenience this caused. It's our hope you were still able to enjoy your time in town overall, and we appreciate you sharing your feedback.

6/10 Okay

John

Traveled with family
Liked: Staff & service
Friendly staff, but limited amenities. No dining. Rooms large and potentially good, but property is a bit run-down and needs thorough cleaning. Parking limited in peak times.
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on Dec 11, 2023
Hi John,We appreciate your feedback and are pleased to hear that you found our staff to be friendly. While we regret any inconvenience caused by the limited amenities and absence of dining facilities, we do take pride in our spacious rooms and their potential for a comfortable stay. We acknowledge concerns about the property's condition and cleanliness, and rest assured, we are actively working towards addressing these issues. Regarding parking, we understand that it may be challenging during peak times and are exploring possible solutions. Thank you for bringing these aspects to our attention; your insights contribute to our ongoing efforts to enhance the overall guest experience.

6/10 Okay

Kishore, Issaquah

Traveled with family
Liked: Staff & service
It is ok property. Seems like pretty old
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on Dec 11, 2023
Hi Kishore,We appreciate your feedback and thank you for choosing our hotel. While we understand that you perceive the property as older, we take pride in maintaining a classic charm that many of our guests appreciate. Our team is committed to ensuring a comfortable and enjoyable stay for all our guests, and we continuously strive to uphold high standards of cleanliness and service. We hope that despite the age of the property, you were able to find the warmth and hospitality that our establishment aims to provide.

4/10 Poor

Tim

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was adequate but unremarkable. If I was a woman staying alone I wouldn’t feel very safe walking around the immediate area although the building seemed secure. The price was right and my bed was fairly comfortable. It was also quiet when we were there so I did sleep fairly well.
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Nov 30, 2023
Hi Tim, Thank you for sharing your review. We appreciate your honesty.We are glad that you enjoyed most aspects of your stay. Your rating and feedback will help us to recognize our strengths and improve upon our weaknesses. We are happy to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

2/10 Terrible

Margaret

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Nov 30, 2023
Hi Margaret,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

4/10 Poor

Miguel

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Dec 15, 2023
Hi Miguel,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

8/10 Good

Michael, Boise

Liked: Cleanliness, staff & service
It was fine for one night
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 23, 2023
Hi Michael,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
As Motel 6 goes it seemed upgraded/remodeled. The women at the front desk was friendly and helpful. No fault of the staff it was right next to I-205 so it wasn’t the quietest place but it was close to a lot of things.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Hi Kenneth,It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a very warm and welcoming experience, and we are delighted that this goal was achieved. We are glad that the staff provided you with good service and that you like the location.Thank you for your feedback on the hotel. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Lisa

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Response from Guest Relations Management on Nov 15, 2023
Hi Lisa,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the cleanliness.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

4/10 Poor

Calvin

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Whack
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 13, 2023
Hi Calvin,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

4/10 Poor

AARON, Yakima

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 10, 2023
Hi Aaron, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

6/10 Okay

Tuese

Liked: Staff & service
It was okay
Stayed 4 nights in Oct 2023
Response from Guest Relations Management on Nov 7, 2023
Hi Tuese,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Okay

Seward

Liked: Room comfort
Fix the phones
Service at the front desk was fast and friendly and no waiting time the room however the red message light on the phone and the one room would not shut off and the lamp in the master suite would not turn on the heater didn't seem to work in the master suite and there was only one bathroom so if you're in the master suite you had to walk through the other side it was okay it was clean the beds were comfortable that was good and the price was right for the room the TVs were nice and gave a good picture but the blinking red light on the phone so it's really annoying and constantly caught my eye tip to management fix the phones
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 31, 2023
Dear Seward, Thank you for your feedback. First, we would like to thank you for your appreciation of the service of the staff and the comfortable beds.We do apologize though for all the issues you had with your room especially the phone's blinking lights, the lamp not turning on, and the heater that seems to be broken.We understand how these things were annoying and frustrating, and we are saddened that they affected your stay.This is certainly not the level of service we strive to provide to our guests, and we apologize for all the distress caused. Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 29, 2023
Hello Javier,Thank you for being a guest with us and taking the time to share your 5 star rating. We hope to welcome you back for another great experience soon.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel
This is the worst hotel I have ever stayed at. The room was dirty, sink was leaking on the floor, needle caps by the bed. No dishes in the kitchen, microwave turn table in the dishwasher and dirty. When this was brought to the front desk persons attention. They didn’t really care. Went back to the room and a guy from the front desk calls the room and I explain to him. He gets mad and tries to act tough. I ask for his name and he refuses to tell me. He said if I have something to say I can come to the front desk. So I go back to the front desk and ask for his name. He said he’s not giving me his name. I tell him I need it so I can include it in my email to corporate. He said I can just tell them “the guy at the front desk” and I don’t need his name. Then tells me he can kick me out. I laughed at him and left. Went back to my room. He calls again, tells me I’m being locked out of the room and have 10 minutes to leave or he will call the police. I told him to call them then. A little while later there’s a knock at the door. It’s 2 sheriff’s deputies. They talk to me and come in and view the room. They saw all the stuff that was reported to the front desk firsthand. They said they’ll go to the front desk with me to help me get a refund but since it’s a private business they can terminate my stay and they said that hotel is the worst in town. They get lots of calls to that property for drugs etc.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 26, 2023
Dear Valued Guest, We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay. We would like to ask if you have any pictures so we can better address the problems and concerns. Do know that we are taking note of all the issues that you mentioned, including the poor state of your guestroom.We value your feedback and would appreciate the opportunity to make things right. Please don't hesitate to reach out to us directly so that we can work to address your concerns and regain your trust as a valued guest.

4/10 Poor

Jasmine

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The entryway door to the hotel rooms did not close properly, making entry to the hotel rooms accessible to anyone off the street. There were sketchy people hanging around the hotel, as well as visible cosmetic damage throughout the property.
Stayed 3 nights in Oct 2023
Response from Guest Relations Management on Oct 26, 2023
Hi Jasmine, Thank you for this feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We are taking note of all the concerns that you mentioned, especially the issue with the door and the presence of some individuals that made you feel uncomfortable.We sincerely apologize for all the distress caused.Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations.

4/10 Poor

ANDY

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is the second time I chose your facility. The first time was over 5 years ago, at a different location, yet there was no clear improvement... Let me start by saying that this is probably the worst place I had ever seen. First of all, there's no place to hang your clothes. Not even a hanger or a simple bar. We found some old remnants of dog feces near the top of our bed. The door to the bathroom doesn't/cannot stay open, so we had to prop it open with a trash can. It was a good thing that we got switched to an accessible room at the last minute, so there was a shower head we could use. Otherwise, we would have been standing in ankle-deep water that doesn't drain in the bathtub. When I reserved this room, I asked to be on the first floor, yet (according to the receptionist) the motel never accommodated, stating the reason that "we never got your message". The receptionist was nice and very polite though. She went ahead and switched us to a downstairs room, which was really an accessible one in order to comply with our previous request. I have no complaints about your reception service; however, Red Lion, in general, should be a name to be avoided because you would be wasting your money staying here with all the inconvenience and uncleanliness that you and yours would experience of this facility. The fact that we found dog feces on the carpet near our bed is unacceptable, among everything else- as stated above.
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 25, 2023
Dear Andy, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for all the issues you encountered during your stay. We are taking note of all the issues especially the poor state of your room with the unsatisfactory amenities and the presence of dog feces.We are also noting that your request was not granted and you had issues with the room provision. We are glad though that our staff provided you with kind and friendly service. This is certainly not the level of service or safety we strive to provide to our guests, and we apologize for all the distress caused. Please be assured that we take your feedback seriously, and we will investigate and take appropriate action to rectify the issues you experienced. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Once again, we apologize for the inconveniences you faced during your stay, and thank you for bringing them to our attention.

8/10 Good

Marianne

Liked: Cleanliness, amenities
Received downstairs as requested for handicapped; however the room had vertical blinds that would not close all the way and could see light and things through the slats. I requested another room with "real" curtains and had to move my things. Thats why condition is only 3. Staff friendly. Parking is practically non-existant and weird shaped. Don't see how there are enough spots if hotel fills.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 25, 2023
Hi Marianne,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. Although we are glad that you appreciated the friendly service of our staff, we are saddened that the room was not very satisfactory. We regret to know that you had to transfer to another room and had to move your stuff. We understand that that can be very frustrating.Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 21, 2023
Hi Robert, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

patricia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Oct 19, 2023
Hi Patricia, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Canceled reservations
Stayed for work. Was going to do another week, but section 8, HEN program, whatever is preferred. Group moved in under room. SO noisy throwing things, bouncing into wall, I canceled a next weeks reservation. did say something, but unnoticed. Voucher group preferred and business couples will still come and go. Don't get it.
Stayed 7 nights in Oct 2023
Response from Guest Relations Management on Oct 19, 2023
Dear Valued Guest, We are sorry to hear that you had a less-than-ideal experience at our property. We regret learning about all the issues you have encountered. We value your feedback and would appreciate the opportunity to make things right. Please don't hesitate to reach out to us directly so that we can work to address your concerns and regain your trust as a valued guest. Thank you for your honesty, and we hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.

8/10 Good

Mariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and profesional.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 18, 2023
Hi Mariana, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple Comfort
Sometimes on a longer trip as you near home you just need a place to spend the night in simple comfort. Our stay was just great as we were exhausted & needed good sleep. Every thing was in hod order & in the morning we were tested to return to our travels.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 17, 2023
Hi Connie, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the location and the comfort. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Eduardo

.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 28, 2023
Hi Eduardo, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

6/10 Okay

Casey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property staff are amazing. They got our room ready ahead of time even though they were super booked up the night before. The property was fairly clean. There was a big stain on the side of one of our mattresses but overall for the price it wasn’t bad. The hot tub wasn’t working but the pool was open but super cold so we couldn’t really swim in it. But overall for the price and the location, it was a decent hotel.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 17, 2023
Hi Cassey, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed some aspects of your stay, especially the service of the staff.We sincerely apologize for all the inconvenience you have encountered. We are taking note of all the issues you had, especially the presence of stains and the hot tub being out-of-order.Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations. Thank you for bringing these matters to our attention.

6/10 Okay

Sara

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 17, 2023
Hi Sara,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

6/10 Okay

Phillip

Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 4, 2023
Hi Philip, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

4/10 Poor

Seth

Traveled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 13, 2023
Hi Seth, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

8/10 Good

Jessica

Liked: Staff & service
Not bad
It was good, little outdated but thats ok
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 11, 2023
Hi Jessica, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating and feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Brenda

Liked: Cleanliness, property conditions & facilities
Easy access to the freeway when traveling on I five.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 11, 2023
Hi Brenda, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!