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Reviews of Shorelands Guest Resort and Cottages

2 out of 5
Shorelands Guest Resort and Cottages
247 Western Ave, Kennebunk, ME

Reviews

6.6
Rating 10 - Excellent. 24 out of 137 reviews" "
Rating 8 - Good. 37 out of 137 reviews" "
Rating 6 - Okay. 43 out of 137 reviews" "
Rating 4 - Poor. 19 out of 137 reviews" "
Rating 2 - Terrible. 14 out of 137 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shorelands Guest Resort
We had a very nice stay at Shorelands Guest Resort. We were only in the area for one night, but would have liked to stay longer. We had a small room, not a cottage, and it was perfect for our needs.
Stayed 1 night in Sep 2019
Response from Shannon at Shorelands on Oct 8, 2019
Thank you for choosing us! We appreciate your feedback and hope to see you again! :)

10/10 Excellent

mark m.

Liked: Cleanliness
Great, Cozy taste of Maine
Stayed in newly renovated 2 room cottage (Small Unit H). They did a fabulous job! Charming, comfortable with some very nice add-ons. Definitely a great place at a great price. Some cottages are for sale and this stay peaked my interest
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Shorelands on Sep 23, 2019
Thank you for staying with us and taking the time to leave feedback. We hope to see you again!

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Reasonable place to stay, great staff, location.
This is a reasonable place to stay in the area, and the location is good. The staff (especially Shannon!!) are terrific & really try to please. The bed was super comfortable, room was quiet, TV worked fine. Facility dated, but very clean. Some things to know: 1.While this place allows dogs, it's not really "dog friendly." Dogs are not allowed on any common areas, there is no dedicated spot for dogs on the property, no place to wash them off, and you have to go across a busy street, or down the street for your dog to poop/pee. We were given a long list of fines if any of this was disobeyed, including fur on the beds, dog hair anywhere, no washing them in the shower, if they have an accident on the grounds (even if you clean it up) etc. 2.Continental breakfast consists of a plate of blue berry muffins & yogurt, nothing else. Coffee & tea are available. 3.Sheets are changed every 3-4 days. Housekeeping consists of emptying the trash & replacing any towels "left on the floor." They did make our bed 1x when asked. There is a list of charges for extra sheets, bed making, extra towels, extra sheets, etc. 4. Although "free toiletries" is advertised, that consists of soap only. We forgot our shampoo, it was difficult to get any, as they "don't supply it" & it is samples from local hotels. 5.In the room, WiFi worked on my lap top, not on either cell phones. 6.Pool is tiny. I discussed all this with them while staying there.
Stayed 3 nights in Jun 2019
Response from Shannon for Shorelands on Jun 17, 2019
Thank you for staying with us and taking the time to review. It was a pleasure meeting you and we appreciate your thorough feedback. We are definitely "no frills" and don't claim to be anything more. We are also in the final stages of remodeling all "dated" cottages into brand new 1 bedroom or larger cottages and should be completely remodeled by 2020. :) We stand by our Green Housekeeping Policy, as it is our goal to have as little impact on the surrounding wildlife refuge that we abut. This means as little water waste as possible. However,we absolutely provide daily room service and sheet changes for guests who request more frequent service. In regard to our pet policy, we ARE very strict as many people do not own or travel with pets and should not have to step in another guests' pet messes, or have their children frightened by dogs in the common areas. All policies on pets and housekeeping are openly shared on our website and given to guests on arrival to avoid surprises. We really do appreciate your perspective and it helps other travelers as well. Thank you again and we hope to see you back in the future!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in unit#14 the heating was terrible and none in the bathroom at all very cold. Had to pay extra for dogs but had to leave area completely walking down busy hiway in order to go to bathroom. Cottages were dirty and out of date Very dissatisfied
Stayed 2 nights in Oct 2018
Response from Shorelands on Oct 25, 2018
We are sorry for your dissatisfaction. This is an older unit, but there is no excuse for uncleanliness and we pride ourselves on clean units. We apologize if there was an oversight before you checked in. As for the pet fee, we advertise this on all our sites. It is not included in the room rate, as many travelers do not bring pets and should not be charged for the extra cleaning it takes to remove allergens. Again, we are sorry you were not happy with your stay! We are in process of remodeling all of our cottages. Only 4 more to go.... we hope you will stop by and give us another chance!

4/10 Poor

ALAN

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Guest services on Oct 3, 2018
We appreciate you staying with us.

6/10 Okay

Jaci, MA

Stayed 1 night in Aug 2018
Response from Shorelands on Sep 3, 2018
Thank you for staying with us!

10/10 Excellent

Julie F.

cozy retreat
We enjoyed our stay. The cabin was clean, cozy, and comfortable. It is so close to many fun things to do: local shops, restaurants, beaches, wildlife refuge (salt marshes), kayaking, etc. The price was very reasonable too. We will definitely stay there again !
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap Stay where pet friendly
If you want a cheap stay with your fur babies, this is the place. Do not expect anything more than that.
Stayed 4 nights in Aug 2018
Response from s on Aug 12, 2018
Thank you for spending your time providing this review. We would have liked to make you stay more pleasant. It is disappointing when guests do not allow us to help improve their stay. We do try to provide pics of our very varied units so some of our moderate priced units are not a surprise.....

4/10 Poor

Frances

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was loaded with many bugs as the place was being worked on. Not ready for rental We all had many mosquito bites & a bee sting. I believe the doors had been open for the workers to finish the work. Sorry but it as a great disappointment . Frances Eppich
Stayed 2 nights in Aug 2018
Response from Shorelands on Aug 10, 2018
We cannot apologize enough for these annoyances! We misjudged the timing of our final projects re: getting the heating unit installed before your arrival, and the humidity and mosquitoes have been a battle this season. We are so sorry the extra staff entries into the unit let so many in. We would love to make it up to you by offering another stay on us. This is a beautiful unit and we hope you can give us another chance!

10/10 Excellent

Michele, Albany, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little cottage! Brought me way back to childhood vacations in Quebec. Low key but clean & quiet. Just what we were looking for!
Stayed 1 night in Jul 2018
Response from Shorelands Guest Services on Jul 16, 2018
Thank you so much for choosing Shorelands! We appreciate your patronage & are glad you enjoyed your stay with us!

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2018
Response from Shorelands Guest Services on Jul 12, 2018
We appreciate your feedback. Thank you for choosing Shorelands!

8/10 Good

Verified traveler

Liked: Cleanliness
We enjoyed our stay. Quiet location except for some construction work being done on site & traffic going by. Pleasant yard for sitting outside. Comfortable cabins.
Stayed 2 nights in Jun 2018
Response from Shorelands Guest Services on Jul 10, 2018
Thank you for choosing Shorelands! We are thankful you enjoyed your stay and we appreciate your feedback. We hope to see you in the future. :)

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a disgustingly dirty place with trash everywhere. The pictures did not give a true picture of the condition of the facility. It was so bad we refused to stay there. The place had major construction projects underway and it was simply bad business to not be honest about the state of affairs and try to book people to stay there.
Stayed 2 nights in Jun 2018
Response from Shorelands Guest Services on Jul 10, 2018
We are so sorry for your experience! We do have 2 cottages being upgraded and the projects have had delays that required our construction dumpster to be here longer than expected. We have a beautiful, well-kept property, and would have liked the opportunity to move you to another location. Again, we are sorry for your unfavorable experience. We hope you enjoy the rest of your summer!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to the beach, solid wifi, and dog friendly. This was a good stay for a cheap price if you don't care much about amenities.
Stayed 1 night in Jun 2018
Response from Shorelands Guest Services on Jul 10, 2018
Thank you for your positive feedback! We are glad you enjoyed your stay and hope you enjoy the rest of your summer!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Shorelands Guest Services on Jul 10, 2018
Thank you so much for your positive feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
We liked our stay especially that we could bring our little fur buddy with us. property needs some picking up but other than that the older cottages are accommodating. family members stayed in the new ones which were beautiful. would visit this property again.
Stayed 2 nights in May 2018
Response from Shorelands Guest Services on Jul 10, 2018
Thank you so much for the feedback! We apologize that our construction projects were still under way for your stay. Enjoy the rest of your summer! we look forward to having you back in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

4/10 Poor

renee, fort mill, sc

Disliked: Staff & service, property conditions & facilities, room comfort
Mediocre cabins too close to road. Awful setting.
The inn keeper was very authoritarian with her sweet dog, acted like he was a nuisance and forced and pulled him away from me when I wanted to say hello and pay him some attention. I do not care for people who are rough with their pets. After that she was very unfriendly, made us feel uncomfortable, like we were nuisances too.
Stayed 2 nights in Oct 2017

10/10 Excellent

Jimmy, Danvers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute cottage a mile away from Kennebunkport Maine
Cute little cottage on Wells/Kennebunk border. 5 minute drive from Kennebunkport. Cheap clean and cozy, Shorelands is a great place for a small getaway from your everyday life to what Maine intended it to be
Stayed 1 night in Sep 2017

6/10 Okay

Steve

Liked: Cleanliness, staff & service, room comfort
Nothing else right around. Beach about a mile
Decent price and can bike to the beach and Kennebunk
Stayed 2 nights in Sep 2017

6/10 Okay

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a quiet and relaxing place to be when you just want to disconnect. 5 mins away from the beach, that's perfect. I will go back for sure.
Stayed 3 nights in Sep 2017

6/10 Okay

lori, atlanta

Liked: Cleanliness, staff & service, room comfort
Comfortable room, great price
Older motel that could use a reno, but it was as advertised. Room was clean and bed was comfortable. Loved the location as it was a short drive into the more expensive Kennebunkport and you could walk to a beautiful, peaceful beach. Staff was great, gave good recs for places to visit and eat that were less "touristy"
Stayed 1 night in Sep 2017

8/10 Good

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Not too shabby or chic
Older furniture but a comfortable bed in a duplex cottage.Everywhere was clean and well-kept and located very close to wonderful beaches.Don't expect too much and you won't be disappointed.Pet-friendly was our top requirement.
Stayed 1 night in Jun 2017

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. Great hospitality. Beautiful walk to the ocean. Nice cozy cabin. Look forward to returning.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quaint place to stay
My wife and I stopped here on our way back from Bar Harbor. It's a great place to stay- not the most up to date, but the staff was very friendly, the room was very clean, and the price was reasonable compared to other area offerings.

4/10 Poor

gary

Disliked: Staff & service, room comfort

6/10 Okay

tom, New york

Liked: Cleanliness
Disliked: Room comfort
nice that it's close to the beach
shower worked then didn't work then worked. Internet was working then died when I typed a long letter and lost it

10/10 Excellent

Expedia, Hopedale,MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place definitely recommend!
Last minute decision to stay here and so glad I did!

8/10 Good

Sue, Pa.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay
This was a very nice hotel. the rooms were spacious and very clean. We were allowed to bring dogs and there were great spots to walk them, away from the main property. The staff was friendly and respected our privacy.

8/10 Good

Bruce, Maine

Liked: Cleanliness, room comfort
Disliked: Staff & service
Anniversary Weekend Getaway
Staff was courteous and friendly. Being off season things were a bit unkempt. The room was clean and comfortable. No sitting area. Jet tub was awesome. There were dust bunnies and cob webs and spiders, but if it has been empty.... Some of the towels/linens were stained. Bed was quite comfortable.

10/10 Excellent

Christina, New Milford, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for an easy vacation
Loved this place, it's not going to be for everyone but it was perfect for us. Clean comfortable and a step between cabin camping and a B&B!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very noisy, other dogs barked making my dog bark a lot, chickens on the back porch drove her crazy, roosters at dawn. Clean but no amenities, i.e. shampoo. But it was only $89.00. Would stay there again.

6/10 Okay

Sara, London

Liked: Room comfort
Comfortable 2 bedroom cottage stay
We had a pleasant stay in a 2 bedroom cottage. It was well heated and spacious. Amenities were good. The only points for improvement include general upkeep of the cottage and more thorough cleaning. Overall we had a good two night stay.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Was surprised at the lack of amenities, such as tissues, hair dryer, adequate soap.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place and fairly centrally located.
Very nice.

10/10 Excellent

Reem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Nice for families
This place is very family oriented. There are gas grills for cooking, small playground for children, and just a short walk to the beach. The cottage has cookware, microwave, and a small refrigerator. Nice for a family getaway, but not modern. The television was poor.

6/10 Okay

Smad93, New Jersey

Liked: Cleanliness, staff & service
Good Location in Southern Maine
We stayed at Shoreline because they allowed pets. It worked well for us - we were able to walk the dog to the beach within particular time frames and leave her in her crate to have dinner. The staff loved our dog. While the rooms are old, the location allowed us easy access to other towns along the coast. It was also easy to travel to and from New Hampshire where we visited family.

2/10 Terrible

Robert, CT.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carefully about hidden charges
Now I know why they gave such a reduced rate for there holiday rates they advertise one rate then charge you extra after you leave which I am disputing with the bank about not paying

8/10 Good

gisele, seacoast new hampshire

Liked: Cleanliness, property conditions & facilities, room comfort
Cute cottage near maine coast
great area for a vacation. quiet, in amidst the wildlife refuge. but just south of Kennebunkport, and north of Ogunquit. Beach across the street within a short walk. nice cottage, with cute decor. wonderful bedding. well equipped kitchen.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Cute and comfortable cottage. Beautiful walk to Parsons Beach only about 10 minutes from cottages! Overall great experience though could have used more cleaning during our three night stay.

6/10 Okay

Joseph, Boston

Liked: Cleanliness, staff & service, room comfort
Good place
Clean, cozy and quiet! My partner and I had a good time and also liked that it's dog friendly! Short 10 min walk to Parsons Beach, 10 min drive to all the restaurants and shops! I would stay again!

4/10 Poor

Cyn, Maine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very rustic even for a Mainer.
Check in was smooth, staff was pleasant. But the cabin was about 40 years beyond its prime. The bathroom was wicked small, the layout odd and the beds were old metal and not comfortable. The location was not bad though.

8/10 Good

patc, NH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location, location, location
teeny, tiny accomodations, but fun, clean & hospitable - cottages would return again & again

10/10 Excellent

Edith, Troy, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet nicely appointed cottage, excellent location
Situated between Wells and Kennebunkport, near the Rachel Carson Nature Preserve, two bedroom two bathroom cottage with full kitchen. This is our second year staying at Shorelands and we will be back.

8/10 Good

Tom, PA

Liked: Cleanliness, staff & service
Nice Place if You know What You're in For
We stayed here over a weekend in September. It was a nice place, but don't expect a hotel-level attention to detail. There were a few holes in the drapes and everything looked a bit lived in. That said, it was within a mile of a beautiful beach and about half the price of other places in the area. I'd definitely stay again, no question.

10/10 Excellent

Jackie B, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So charming!
I felt like I was stepping back in time at this place. Far from modern, but well maintained and charming. Don't worry, theres tv etc. The mini houses are split in two. Our side had a full master bedroom and the front room had a full bed and a twin. The rooms were spotless, which is most important to me while traveling - so bravo to their cleaning staff! Minutes away from the heart of town. There's homemade muffins in the morning, get there quick cause they go fast! I chose this place because they're pet friendly. They only allow you to walk your dog across the street very close to traffic. If they had something a little safer it would have been perfect.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice but small
Nice cottages, but small, which got a bit Closter phobic with a family of four. Good location, not far from Kennebunk/Kennebunkport and the beach. But, with small children the walk to Parson's beach is a bit far and Kennebunk has nicer beaches. Refundable beach parking pass available at office for Kennebunk beaches, which was a pleasant surprise. Nice pool and hot tub, but the for sale signs kinda take away from it and some of the grounds aren't really maintained.