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Reviews of Sunnyside Inn & Suites

2.5 out of 5
Sunnyside Inn & Suites
12855 SE 97th Avenue, Clackamas, OR

Reviews

6.2
Rating 10 - Excellent. 229 out of 1002 reviews" "
Rating 8 - Good. 206 out of 1002 reviews" "
Rating 6 - Okay. 177 out of 1002 reviews" "
Rating 4 - Poor. 156 out of 1002 reviews" "
Rating 2 - Terrible. 234 out of 1002 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Wade

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Wade, thank you so much for staying with us, we would love to know how we could have improved your stay. We hope to see you again!

8/10 Good

Mark

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Mark, thank you so much for staying with us! We hope to see you again soon!

10/10 Excellent

Nick

Stayed 1 night in Mar 2024

2/10 Terrible

Tavia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Sunnyside Inn and Suites and it was an absolute nightmare. The moment I walked into the room, I was hit with a wave of smoke odor that saturated the entire room. The room itself was disgustingly dirty, with stains on on the walls, beat up furniture, no shower curtain, and broken television. Despite complaints to the staff about the cleanliness and odor, they were dismissive and unhelpful, displaying horrible customer service. I would never recommend this hotel to anyone unless they enjoy the idea of staying in a grimy, smoke-filled environment with staff who couldn't care less about their guests' comfort.
Response from General Manager on Mar 30, 2024
Dear Tavia,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Also, we're very sorry if our commitment to exceptional service didn't shine through during your visit. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead.General Manager

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture in rooms need to be refinished. The room needed painting. The linens were poor quality. No cable TV, only local stations. The door to room did not make me feel safe. No soap in thebathroom
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Christine,Thanks so much for your feedback. We regret your disappointment with our accommodations and want to assure you we've shared your comments with our team, as guest satisfaction is of the utmost importance to us. It would be an honor to receive another chance to provide you with the exceptional experience you deserve.General Manager

8/10 Good

Rima

Stayed 4 nights in Mar 2024
Response from GM on Apr 12, 2024
Rima thank you so much for staying with us! We hope to see you again soon!

8/10 Good

Johnna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the check in and check out process was easy. The bed wasn’t super comfortable but the jacuzzi tub was perfect! The water was hot and the jets weren’t too powerful.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Johnna, we are excited to hear you enjoyed your stay! We are under renovations constantly and working on getting new beds! Thank you for staying with us.

10/10 Excellent

Gabrielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, thank you!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Gabrielle,Thank you for leaving us a wonderful five-star rating. We are thrilled to learn that you had a perfect stay with us. Please visit us again for another great stay. General Manager

6/10 Okay

DW Dwight

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from CV on Feb 26, 2024
DW Dwight, thank you for the 3/5 rating. We hope to see you again soon!

10/10 Excellent

Carmen

Stayed 1 night in Jan 2024
Response from GM on Apr 12, 2024
Carmen, thank you so much for staying with us! We hope to see you again soon!

2/10 Terrible

Gabrielle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on Feb 26, 2024
Gabrielle, we are sorry to hear that you did not enjoy your stay. We hope to see you again soon and are given a second chance.

2/10 Terrible

Robin

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Bldg very old, smelly. Didnt stay it was gross.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Robin,The upkeep and cleanliness of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to have our housekeeping and maintenance teams look into your feedback further and make improvements where necessary. Please consider giving us another chance to impress you soon. - General Manager

2/10 Terrible

Michele

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Jan 19, 2024
Michele, we are sorry to hear you did not enjoy your stay and would love to know how we could have improved.

8/10 Good

Corinne

Stayed 1 night in Jan 2024
Response from GM on Jan 19, 2024
Corinne, thank you for the 4/5 review!

10/10 Excellent

Roman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great
Stayed 4 nights in Jan 2024
Response from GM on Jan 19, 2024
Roman, thank you for the 5/5 review!

6/10 Okay

Lenore

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from gm on Jan 19, 2024
Lenore, thank you for taking the time to leave us a rating!

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very basic room. Bed is a little hard. Lots of traffic noise. But it was relatively inexpensive.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Lawrence,Thank you for letting us know about your stay. It is great to hear that you found our rates to be reasonable. We know how important a good night's sleep is. We apologize for the comfort issue you describe with the beds, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We sincerely hope that this aspect of your visit will not deter you from staying with us again. We look forward to a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. - General Manager

10/10 Excellent

mei

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from GM on Jan 19, 2024
Mei, thank you for the 5/5 review!

4/10 Poor

Jirar

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room needed new carpet, dresser, nightstand and a mattress. My first and my last time.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Jirar,Thank you for taking the time to share your thoughts. It is disheartening we were unable to meet all of your expectations. We appreciate your feedback and will be sure to let our team know. Please consider giving us another opportunity to show you a much better experience. General Manager

8/10 Good

Irene, TORRANCE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 19, 2024
Irene, thank you for the 4/5 review!

8/10 Good

Michael

Stayed 1 night in Jan 2024
Response from GM on Feb 26, 2024
Michael, thank you for staying with us, and leaving us a rating! We hope to see you again soon.

10/10 Excellent

Harry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from GM on Jan 19, 2024
Harry, thank you so much for the 10/10 review!

10/10 Excellent

Roman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Feb 26, 2024
Roman, thank you for the 10/10 rating! We hope to see you again soon!

10/10 Excellent

Tyrel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Tyrel,Thank you for being our guest at Sunnyside Inn and Suites. It's always great to hear when our visitors have a wonderful stay. Come back soon!- General Manager

2/10 Terrible

Jordan

Disliked: Cleanliness, property conditions & facilities
.
Stayed 7 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Jordan,Thank you for being our guest. It's unfortunate that your stay wasn't what you had hoped for. We encourage you to share your constructive feedback, as we welcome the opportunity to improve. Our team will remain focused on providing enjoyable stays, and we hope you'll give us another chance. - General Manager

6/10 Okay

Patrick

Disliked: Property conditions & facilities, room comfort
Average, TV issues = average.
Major issue with the TV . Remote didn't work, only a few channels, very basic cable. Major pixelation problem. Watched 30 minutes worth, them went to bed. Not sure why a major hotel can't sort out a TV issue. After a long day of driving I like to unwind watching TV before bed. Major disappointment. Everything else was just average.
Stayed 1 night in Dec 2023
Response from GM on Feb 26, 2024
Patrick, we are sorry to hear you did not enjoy your stay. We will be checking with each department to assure the TV's are not an issue. Thank you for staying with us, and hope you're willing to give us another chance.

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Tracy,Thank you for choosing Sunnyside Inn and Suites! We're delighted to hear you had an excellent experience during your stay. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back soon for another outstanding visit.General Manager

10/10 Excellent

Casondra

Stayed 2 nights in Dec 2023
Response from Michele on Dec 31, 2023
Hey Casondra, we're glad you enjoyed your stay here at Sunnyside Inn and Suites. Happy New Year!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CV on Dec 29, 2023
Patricia, thank you for the 8/10! We hope to see you again soon!

4/10 Poor

Samia

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Eh
The place looked great online however in person it smelled like wet dog. The paint was chipping and the beds were uncomfy. Also smelled like pot had been smoked. However the front desk lady was super nice and there were snacks you could purchase.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Samia,Thank you for your review. We're glad you found our front desk service pleasant and enjoyed the availability of snacks. However, we're concerned about the maintenance issues you mentioned regarding your room. Your feedback is essential for improving, and we'll take the necessary steps to address these concerns. We hope to welcome you back for a more comfortable and enjoyable experience.General Manager

6/10 Okay

Sue

Disliked: Property conditions & facilities
Old and clunky but clean ish
This is yet another old motel/hotel getting ready to die. Property is just not kept up, and it's just a place to spend the night and leave. The front office staff was very nice, and it was good that they had a little room for the heat & eat breakfast crap, but overall it needs work. The light fixtures were dull and cracked and some not working.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Sue,Thank you for your feedback. We're pleased you found our front office staff nice and our breakfast to your liking. However, we have noted your concerns regarding the upkeep of the property, particularly the light fixtures. Your insights are valuable in guiding our ongoing efforts to improve and maintain our facilities. It was a pleasure to have you stay with us, and we hope to have the opportunity to provide you with a more polished and comfortable experience in the future.General Manager

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Property conditions & facilities
Excellent service. Lots of restaurant choices
Stayed 10 nights in Dec 2023
Response from GM on Dec 19, 2023
Anon, thank you for taking the time to leave us a review. We greatly appreciate your feedback and hope to see you again soon! Take care!

2/10 Terrible

Lisa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from GM on Dec 19, 2023
Lisa, we are sorry to hear you did not enjoy your stay. Please let us know how we could have improved.

10/10 Excellent

Alexsea

Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Alexsea, thank you so much for the 5/5 rating! We appreciate your feedback, and hope to see you again sometime soon!

10/10 Excellent

Alvin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly Hidden Gem!
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 13, 2023
Dear Alvin,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you for your great review and perfect rating, and we hope you return soon!General Manager

10/10 Excellent

Harry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very responsive, freindly. Lots of restaurants nearby.
Stayed 7 nights in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Harry, It was such a pleasure having you as our guest! Our team will be thrilled to know that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. Hopefully, you took full advantage of our great proximity to the excellent eateries nearby, and we appreciate you mentioning it to your fellow travelers. Thank you for your review, and we hope you return soon! General Manager

6/10 Okay

Aurelio

Response from GM on Feb 26, 2024
Aurelio, thank you for the 3/5! We hope you enjoyed your stay!

10/10 Excellent

Jazzlyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll never forget my stay here!!
Felt safe and secure. All my needs where met moreover.
Stayed 1 night in Oct 2023
Response from General Manager on Dec 6, 2023
Dear Jazzlyn,Thank you for taking the time to leave us a perfect rating. We are thrilled that we were able to provide you with an unforgettable stay thanks to meeting all of your needs. Safety is important to us, and we are glad you felt secure. It was a pleasure to have you stay with us, and we look forward to welcoming you back. General Manager

6/10 Okay

Frances

Liked: Staff & service
Not What I Expected
When I arrived after the 3pm check in time, I was assigned a room where, when I got there, still had the cleaning in progress. I was assigned a room in another building. The cleaning service did a great job - but, the condition of the hotel is less than desirable. The bed was super hard - and no room to spare in the room. I had wanted to take a nice, hot bath - but the tub was in such poor condition, I did not.
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Frances,Thank you for staying with us and taking the time to share your thoughts. We're glad our attention to cleanliness impressed you. However, we apologize for any issues with the bathroom and beds. We'll keep your comments in mind, and we hope to see you again should you be back in the area.General Manager

8/10 Good

Rosie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the queen size beds in our room was old sagging, and squeaky, the other bed was newer and comfortable. Most of the plug in’s for recharging our phones were not working. It was very noisy because of freeway traffic.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Rosie, Thank you for taking the time to review your stay. We're sorry to hear about the issues you encountered with the bed and the plug-ins in your room. Your feedback is invaluable, and we'll ensure our maintenance team addresses these concerns promptly. Additionally, we understand that noise can impact the comfort of your stay, and we're looking into solutions for this. We hope you'll allow us the opportunity to provide a more peaceful and comfortable experience should you choose to return. General Manager

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they gave me a couple of Advil without charge.
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Susan,Thank you for your feedback on your stay with us at Sunnyside Inn and Suites! It was fantastic to hear that our team gave you such good service and even provided some Advil to you at no charge. We are looking forward to your next trip to Clackamas and to your next stay with us!General Manager

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is absolutely terrible! It’s not a joke, the springs were poking through, the mattress was caved in, unfriendly “supervisor”. The facility is not cleaned it’s just “spot cleaned” meaning if it don’t look dirty they clearly didn’t clean it. Mold in the rooms. Do your self a favour and definitely stay at Clackasmas inn and suites. Beds are comfortable and actually smells clean.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Stephen, We're genuinely sorry for the issues you faced during your recent stay. Your feedback is important to us, and we take it seriously. We apologize for the discomfort you experienced and will address it with our staff to ensure a more positive experience for all our future guests. We appreciate your input and hope you'll consider giving us another chance in the future for a more satisfying stay.General Manager

10/10 Excellent

Channon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire place nice touch
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Channon,Thank you for your five-star review! We're glad you enjoyed cozying up by the fireplace. It was a pleasure having you, and we hope to welcome you back again.- General Manager

4/10 Poor

Alysha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice and helpful. The rooms werent the greatest. First room smelled like wet dog and they moved us with no issues but the second room the shower didn't drain.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Alysha,While we're proud our team served you well, we regret that the same cannot be said about our accommodations. Please forgive us for not meeting your needs entirely with both assigned rooms. We will follow up on the highlighted matters and make the necessary corrections. Thank you for making your voice heard. - General Manager

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I would not recommend bed mattress was super old with a holle in the center worst ever.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Jorge,We always strive to provide our guests with comfortable accommodations, so it's unfortunate to hear about the experience you've described. Your comments will be discussed with our team, and we'll make improvements where necessary. Thank you, and we hope you will give us another chance soon. - General Manager

4/10 Poor

Anthony

Stayed 1 night in Nov 2023
Response from GM on Dec 11, 2023
Anthony, we would love to know more on how we could have improved your stay. Thank you for staying with us, and we hope to see you again to give us another shot!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saving grace
It was a last minute divorce situation
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 17, 2023
Dear David,Thank you for the positive rating of your stay at Sunnyside Inn and Suites. We're glad we could be of service at a difficult time. Please allow us to host you again in Clackamas if you need us.-General Manager

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice freeway view
Very quite but the bed was hard but thats how it is having to stay in motle
Stayed 1 night in Nov 2023
Response from General Manager on Nov 17, 2023
Dear Veronica,Based on your rating, it appears you had an overall good experience. We're glad you enjoyed our quiet atmosphere and nice views. Please know that your feedback regarding our beds is much appreciated and will be shared with the respective teams as we constantly work hard to improve in the areas that matter most to our valued guests. That said, we hope to welcome you back soon for an even better time.General Manager

4/10 Poor

Susan D

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM on Dec 11, 2023
Susan D, thank you for taking time to leave us a review. We would love to know how we could have improved your stay. We are diligently working hard on renovating and hope you can see the new and improved Sunnyside Inn!

10/10 Excellent

Jacqueline

Stayed 1 night in Nov 2023
Response from GM on Dec 11, 2023
Jacqueline, thank you so much for the 5/5 rating. We hope to see you again soon!