Free daily on-the-go breakfast

Reviews of Super 8 by Wyndham Portland Airport

2 out of 5
Super 8 by Wyndham Portland Airport
11011 Ne Holman St, Portland, OR

Reviews

7.4

Good

Rating 10 - Excellent. 338 out of 1020 reviews" "
Rating 8 - Good. 286 out of 1020 reviews" "
Rating 6 - Okay. 177 out of 1020 reviews" "
Rating 4 - Poor. 112 out of 1020 reviews" "
Rating 2 - Terrible. 107 out of 1020 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Ralph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central area
Stayed 7 nights in Apr 2024

2/10 Terrible

Paul

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The ad said pool and breakfast; neither was provided. The bed hurt our backs. The staff did not care about our needs. Do not stay here.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Paul,We are truly sorry to hear about your disappointing experience. It's unacceptable that the amenities advertised were not provided, and I apologize for any inconvenience and frustration this caused. Additionally, I'm sorry to hear that the bed was uncomfortable and that you felt the staff did not address your needs adequately. Your feedback is crucial, and we'll address these issues promptly to ensure that we provide accurate information, comfortable accommodations, and attentive service to all our guests. Sincerely, Hotel Manager

10/10 Excellent

Ralph

Business traveler
Liked: Amenities
Easy in and out
Stayed 5 nights in Apr 2024
Response from Hotel Manager on Apr 19, 2024
Dear Ralph,Thank you for your fantastic feedback. We're glad to hear that you found our property easy to access! Providing seamless experiences for our guests is our priority. Whether it's checking in or heading out, we aim to make the process as smooth as possible. We look forward to welcoming you back for another hassle-free stay before your next journey.Sincerely, Hotel Manager

2/10 Terrible

Malia

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Malia,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Don

Liked: Cleanliness, staff & service
The room was suitable, the bed was very comfortable but the noise was terrible. There were ladies upstairs with at least one small child that was pounding and running back and forth at 2:00 in the morning and the ladies were talking so loudly and I felt like I was a part of their socializing. They were unfazed by the children making the loud noises and allowed them to do it for better than 45 minutes. Then some Hispanic gentleman decided to hang around there car right outside my window or quite a while chit-chatting loudly. Around 5:00 a.m. I went to use the restroom and open the door to the room because I heard a noise and found a man standing right in front of my door as if he were listening or something. But other guest aside the motel was suitable.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 13, 2024
Dear Don,Thank you for your kind feedback. We sincerely apologize for the disturbance you experienced during your stay. Your comfort and peace of mind are paramount to us, and it's disheartening to hear that noise from other guests disrupts your rest. We will address these issues with our team to ensure that appropriate measures are taken to prevent such incidents in the future. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a much more peaceful and enjoyable stay on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Onikka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Onikka,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Derek,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 Good

ronald

Liked: Staff & service
Good affordable place to stay overnight waiting for the airport or other event in Portland. Clean and comfortable beds. Would stay again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 6, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a good and affordable place to stay. We're glad you enjoyed our clean and comfortable beds, and we would be thrilled to welcome you back again in the future.Sincerely, Hotel Manager

8/10 Good

Yusaku

Liked: Cleanliness, staff & service, property conditions & facilities
Nice front desk service
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 4, 2024
Dear Yusaku,Thank you for your fabulous feedback. We're delighted to hear that you had a pleasant experience with our front desk service! Providing friendly and efficient service is a priority for us, and we're glad we could meet your expectations. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

Saman

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Dear Saman,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

2/10 Terrible

Ruth

Traveled with family
Disliked: Staff & service, property conditions & facilities
We stayed 2 nights it was bad experience, sink doesn’t drain, the bathtub drain didn’t even function properly, the man at the front desk extremely rude. Don’t expect breakfast it consisted (cold coffee, granola, banana, oatmeal pckgs, juice and yogurt. Will never stay here again.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Ruth, We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

8/10 Good

Qida

Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 20, 2024
Dear Qida,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

6/10 Okay

Etienne

Liked: Staff & service
Close to the airport and the highway nearby.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Etienne,Thank you for your positive feedback. We're glad to hear that our location near the airport and highway was convenient for you! Providing easy access to transportation routes is important to us, and we're pleased that it met your needs. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

4/10 Poor

Jacquelyn

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
we were in a room right below the office and could hear someone rolling around in an office chair all night. The room had a land line phone that kept rining in the middle of the night.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Jacquelyn,We apologize for the disturbance you experienced during your stay. Your comfort is important to us, and we regret that the noise from the office above and the ringing of the landline phone disrupted your sleep. We'll address these issues promptly to ensure a more peaceful environment for our guests in the future. We hope to have the opportunity to provide you with a better experience on your next visit.Sincerely, Hotel Manager

4/10 Poor

Kali

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Kali,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Good

victor

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear victor,Thank you for the stay and the feedback. We are confident you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 Good

Lori

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Lori,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Just being relaxed and comfortable
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 5, 2024
Dear Abraham,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager

10/10 Excellent

Christine

Cheap and close to airport. Friendly staff. Room was sparse and bed was dirty. Ordered a queen but felt more like a full.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Christine,Thank you for your great feedback. We're glad you found our hotel convenient and our staff friendly. However, we apologize for the cleanliness issues you encountered and any discomfort caused by the bed size discrepancy. Your feedback is valuable, and we'll address these concerns to ensure a better experience for future guests. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Sincerely, Hotel Manager

4/10 Poor

Brenda

Not at all what the score shows. We had an ice cold dungeon of a room. Nobody answers phone at desk. People above partying all night and child jumping on bed at 2 am. Came out this morning to find someone parked in the wheelchair area of the handicapped next to us so my disabled mom couldn’t get to the vehicle. For penny’s more we could have stayed somewhere where the airport parking wasn’t the priority over hotel guests. Pathetic! There was nothing for breakfast available and the in room coffee unavailable as parts of the coffee maker weren’t present. Window left open and unlocked. Room musty. NEVER again!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Brenda,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is crucial, and we're truly sorry for the inconveniences you faced with the room condition, noise disturbances, and other issues. This falls below our standards, and we assure you that we will thoroughly address these concerns to prevent future occurrences. We regret that we fell short in delivering a positive experience for you.Sincerely, Hotel Manager

8/10 Good

Rick

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Rick,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Lee

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Mar 21, 2024
Dear Lee,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is very nice people here are wonderful
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear David,Thank you for your great feedback. We're delighted to hear that you've had a positive experience with the people at our establishment. Our team strives to create a welcoming and pleasant environment for our guests. We appreciate your feedback and look forward to hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Gwendolyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming here for years on our way to PDX for early flights! The property and staff never disappoint. We use it as a functional, clean, reasonably priced, safe and secure option for both lodging and parking!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Gwendolyn,Thank you for your loyalty and kind words! We're thrilled to be your go-to choice for lodging and parking on your way to PDX. Providing a functional, clean, reasonably priced, safe, and secure experience is our goal, and we appreciate your continued trust and support. We look forward to welcoming you for many more years to come. Sincerely, Hotel Manager

4/10 Poor

Michelle

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Michelle,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Cheri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service and front desk were great especially for a late night check in.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Cheri,Thank you for your glowing feedback. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Tatasy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very nice and welcoming . But rooms need an upgrade but other than that I enjoyed the service .
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Feb 6, 2024
Dear Tatasy,Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the staff to be very nice and welcoming. However, we appreciate your honesty about the need for room upgrades. Your comments are valuable, and we consider them as we continually work to enhance our guests' experience. We're pleased to know that despite this, you still enjoyed the service. We hope to have the opportunity to welcome you back with upgraded accommodations in the future.Sincerely, Hotel Manager

10/10 Excellent

Dawn Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean and the staff very friendly. The only issue was when I went up to the laundry room and a guy wearing a backpack jumped out when I turned on the laundry room light.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Feb 5, 2024
Dear Guest,Thank you for the review. We greatly appreciate your feedback and are delighted that you had a positive experience with our friendly staff, clean facilities, and convenient location. Guests satisfaction is our top priority and we take committed actions every day to ensure guests rate us as the best hotel in the area. We're sure we can go above and beyond for you next time. I hope that we can serve you again in the future.Sincerely,Hotel Manager.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Friendly staff.
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on Feb 3, 2024
Dear Guest,Thank you for the positive comments. We're thrilled to hear that you found friendly staff service, a nice location, and had a good stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

10/10 Excellent

Jonathan, Wisconsin Rapids

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 2, 2024
Dear Jonathan,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Patrick

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 1, 2024
Dear Patrick,Thank you so much for your kind words. We are so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

6/10 Okay

Chris

Business traveler
Disliked: Cleanliness, amenities
Hotel was ok but breakfast was a joke granola bars bananas and juice that was it. Not exactly what they advertise.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 1, 2024
Dear Chris,Thank you for staying with us. We appreciate your noticing the cleanliness of our hotel, and we're glad that you were pleased. Our goal is to give each of our guests an excellent experience, and we're glad you were completely satisfied. We apologize that your experience with our breakfast wasn't good, and we are making changes. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.Sincerely, Hotel Manager

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice cheaper place to get in and sleep. Good channels on the tv.
Response from Hotel Manager. on Jan 30, 2024
Dear Nick,Thank you for your great feedback. We're glad to hear that you found our place to be a nice and affordable option for a good night's sleep. It's also great that you enjoyed the TV channels available. We value your feedback and hope to provide you with another comfortable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweeet place very kind staff!!
Response from Hotel Manager. on Jan 29, 2024
Dear Scott,Thank you for your sweet and kind words! We're delighted to hear that you enjoyed your stay and found our staff to be very kind. Providing excellent service is our priority, and we look forward to welcoming you back for another pleasant experience.Sincerely, Hotel Manager

6/10 Okay

Amanda

Traveled with family
Liked: Staff & service
Disliked: Amenities
So I accidentally booked a stay for the wrong day, staff was able to change it right away and use my Wyndham reward points which was nice. Only complaint I really have is how you drive into the parking lot is weird and hard to find also the remote in our room did not work for the TV and the plug-in in the bathroom while using it gets super super hot and turns off so definitely fire risk
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 28, 2024
Dear Guest,I'm glad to hear that the staff was able to assist you with changing your booking and using your Wyndham reward points. However, it's important to address the issues you experienced with the parking lot entrance, TV remote, and the bathroom plug-in. These are valid concerns, and it's essential for the hotel to be aware of them to ensure the safety and comfort of all guests. You might want to consider providing this feedback directly to the hotel management so that they can take the necessary steps to address these issues. Your input can help improve the overall guest experience.Sincerely, Hotel Manager

10/10 Excellent

Ivann

Liked: Cleanliness, staff & service, property conditions & facilities
staff are great service was great too
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on Jan 26, 2024
Dear Ivann,Thank you for your positive feedback! We're delighted to hear that you had a great experience with our staff and service. Providing excellent service is a top priority for us, and we're thrilled to know that it made a positive impression on you. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Just perfect for a stay before a flight.. great shuttle with a friendly driver… the man at the desk for checkin was helpful and the woman at checkout was great as well!
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 25, 2024
Dear Debra,Thank you for your wonderful feedback! We're thrilled to hear that your stay with us was perfect for a pre-flight experience. It's fantastic that you had a positive experience with our shuttle service and found our driver to be friendly. We appreciate your kind words about the helpful check-in experience and the great service from our staff at both check-in and check-out. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Tracy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Safe and comfortable
Bed comfortable. Staff friendly.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 24, 2024
Dear Tracy,Thank you for your great feedback. We're delighted to hear that you found the bed comfortable and that our staff was friendly during your stay. Your positive feedback is greatly appreciated. We look forward to the opportunity of welcoming you back for another comfortable and pleasant experience in the futureSincerely, Hotel Manager

6/10 Okay

Jorge

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 24, 2024
Dear Jorge,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

4/10 Poor

Sabrina

Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 22, 2024
Dear Sabrina,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was updated. Bed was comfortable great value. Grab n go breakfast was fruit yogurt and granola bar which is convenient.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 22, 2024
Dear Melissa, We're delighted to hear that you enjoyed your stay! It's fantastic that you found our updated property appealing, and we're pleased that you had a comfortable night's sleep on our beds. Providing great value for our guests is a top priority for us, and we're glad to know that you appreciated it. Our grab-and-go breakfast options are designed for convenience, and it's wonderful to hear that they suit your preferences with fruit, yogurt, and a granola bar. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Kurtyss

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, very well priced relative to surrounding hotels. Especially, being so close to the airport. The staff was also very friendly. Parking was a breeze. Nothing negative to say. Very happy with my 4-day stay.
Stayed 3 nights in Jan 2024
Response from Hotel Manager. on Jan 22, 2024
Dear Kurtyss,We're thrilled to receive such positive feedback! It's fantastic to hear that you found our rooms nice and clean, with competitive pricing in the area. We're glad our proximity to the airport was convenient for you. Our team takes pride in being friendly, and we're delighted you experienced that firsthand. The ease of parking is another plus! Thank you for choosing us for your 4-day stay. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Anibal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 22, 2024
Dear Anibal,Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

milagros

Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 20, 2024
Dear milagros,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

4/10 Poor

MaryEllen

Disliked: Amenities, property conditions & facilities
There wás no elevator which was not mentioned in the property description. I was on the third floor which was difficult with my asthma and a heavy suitcase. The room had no safety chain so that anyone with a master key could come in without warning.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 20, 2024
Dear MaryEllen,We sincerely apologize for the inconvenience you experienced during your stay. We appreciate your feedback and take your concerns seriously. We'll address the oversight in our property description and look into enhancing security measures immediately. We value the opportunity to make improvements based on your insights.Sincerely, Hotel Manager

10/10 Excellent

Junco

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 19, 2024
Dear Junco,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 Good

SHIH-HSUN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Severe weather
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 19, 2024
Dear SHIH-HSUN,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was minimal. Super 8 served our needs staying warm, dry and safe during the winter storm. Affordable and easy access to Interstate highways.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 19, 2024
Dear Donna,Thank you for your great feedback. It's great to hear that Super 8 served your needs well during the winter storm, providing a warm, dry, and safe environment. Your safety and comfort are our top priorities. We appreciate your understanding regarding the minimal breakfast, and we're glad the hotel met your expectations in terms of affordability and convenient access to Interstate highways. We hope to welcome you back under better weather conditions in the future.Sincerely, Hotel Manager

2/10 Terrible

Saki

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy. Dried up feces on toilet seat. Red stains on sheet. Generally rundown.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 23, 2024
Dear Guest,We are very sorry to hear that we did not meet your expectations.I deeply apologize for all the inconvenience. We are working to improve the problem areas detected during your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again.You can be assured of our very best attention.Sincerely, Hotel Manager

4/10 Poor

Kathyayini

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had to stay in Portland overnight due to a weather inconvenience - I chose to stay here because I was on a tight budget and I’m generally able to adjust to small inconveniences. That being said, I just couldn’t get over the lack of cleanliness at this hotel. The hallways had a really funky odor and my room looked as though it hadn’t been deep-cleaned (there was food on the floor probably from the previous guest). The water in the bathroom sink was also yellow for the first 10 seconds of running the tap before it turned clear. The front desk people were really nice and helpful but I wouldn’t stay here again unless I was really desperate.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 18, 2024
Dear Kathyayini We appreciate you choosing our hotel during your unexpected stay in Portland and sharing your feedback. We apologize for the cleanliness issues you encountered, as this falls short of the standards we strive to uphold. Your comments are essential for our improvement, and we are actively addressing the concerns raised. We're pleased to hear that our front desk staff was helpful, but we understand the importance of a clean and comfortable environment. We hope to have the opportunity to provide you with a more enjoyable and satisfactory experience. Sincerely, Hotel Manager