Ratings based on 2,871 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Overrated

Posted Mar 21, 2017
Pros: Outside of the hotel rooms the hotel is beautiful and the bathrooms are newly remodeled. It is walking distance to restaurants, shopping, the marina
Cons: The maid services didn't feel like they even cleaned the rooms
Location: Parks, the marina, restaurants, shopping (Nordstroms)
The hotel lobby is beautiful but the rooms are small, no full length mirror in my room, no pool or spa.. The maid services didn't fully clean the rooms. However, if you are not all about the room on trips it is walking distance to a lot of shopping, food, the marina and parks.
2 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OHIO

Great downtown Portland location but....

Posted Mar 17, 2017
Pros: location
Cons: Night shift needs better training when dealing with guests. Get your remodeling done before guests check-in.
Location: .
Due to late check-in time from flight delays, our requested reserved room was given away to another guest (we had notified hotel of problem and late check-in). Night staff was not being empathetic for our dilemma then only after strong discussion did management step in for an agreed resolution. Ended up on a floor where remodeling in progress and we smelled paint all night and woke up to it in the morning. Great DAY SHIFT STAFF, kind, friendly, and helpful. Night shift needs better training when dealing with guests. Bensen, consider your guests, they will give you a review and get your remodeling done before guests check-in.
5 out of 5
Recommended
for Everyone
by A verified traveler

Benson property

Posted Mar 14, 2017
Very nice older property...our classic room was small but comfortable. Downtown PDX is almost so populated with drifters all over sidewalks & parks that drives visitors to outlying areas. City needs a change of administration soon or there will not be any reason to come downtown!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Great Place to Stay!

Posted Mar 13, 2017
Pros: The hotel was very clean, and the staff was very helpful and kind.
Cons: N/A
Location: We went shopping, had dinner, and explored city.
The Benson is located right in the middle of great restaurants, shopping and everything that Portland has to offer.
3 out of 5
by A verified traveler

Hotel small and old

Posted Mar 13, 2017
Hotel room was very small and the hotel itself looked and was old but not in a quaint way. Wouldn't stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Lovely old classic in the heart of Portland

Posted Mar 13, 2017
Love staying here from the beautiful architecture to the elegant rooms and the great staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Harbor Springs, MI

Beautiful old fashioned hotel right downtown

Posted Mar 11, 2017
Pros: service, good food and drinks, nice lobby and bar area, very good fitness facility, small but had all I needed
Cons: There is no option to rent any movies, only primary cable and 4 HBO channels
Location: right downtown, several restaurants close by. Jake's crawfish was excellent, but I also had very good oysters right at the hotel bar.
Good service, bathroom smelled funny but they came right up and cleaned it. I think due to high moisture in that area, there is a lingering smell everywhere in that town.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel.

Posted Mar 9, 2017
Beautiful hotel. The service was great. Highly recommended
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

beautiful

Posted Mar 9, 2017
Pros: room
Did not stay long enough to experience most amenities, but certainly the room and staff were excellent
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2017
Come every year ti enjoy this fine vintage hotel. Love the old world charm!