Ratings based on 807 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Atlanta Georgia

Centrally located and easy access to rail lines

Posted Jul 22, 2016
Pros: Location and Cleanliness
Cons: Nothing that I can think of.
Really Great Staff!!! Extremely kind and Accommodating. Always very pleasant conversation and acknowledgement upon entering and leaving Hotel by Front Desk and Concierge. Staff always appeared genuinely interested in what you may need and/or require to make your Hotel stay comfortable and rewarding. I had bought flowers at the Farmer's Market for my room and did not have a vase. When I returned to the Hotel with my beautiful bouquet, a vase was immediately sent upstairs to my room....Wonderfully thoughtful and extremely kind and observant of Staff. Thank You so much.
Comment from Hotel Management
Jul 25, 2016 by Klint, Hotel Management
Dear Happy Traveler, Thank you for choosing to stay with us at The Westin Portland! We appreciate the compliments about our staff. I am so proud to be able to work with such dedicated professionals. We look forward to welcoming you back to our hotel soon! Be Well, Klint
3 out of 5
by A verified traveler

Great room, great location, unprofessional staff

Posted Jul 18, 2016
A fire alarm was pulled the day of checkout while my girlfriend and I were waking up and getting dressed. The piercing alarm said, " A fire has been reported on your floor" Thinking that we should be expecting smoke outside, we frantically finished getting dressed and ran out the door, down the stairs. At the bottom of the stairwell there was no staff directing guests and no one coordinating information. It wasn't until after the fire department had left that I was told what had happened. It was a false alarm and I could return. I was frustrated at the lack of the organization and professionalism in the event that this was an actual fire. When confronted as to why none of the hotel staff were coordinating with guests, the front desk clerk scoffed, "We didn't know what to do. We have 45 floors." I love the Westin hotels, but I was upset to be met with a poor response to a serious situation.
5 out of 5
by A verified traveler

Nice hotel. Central to many activities in portland

Posted Jul 13, 2016
Pros: The location and helpful staff.
Location: On Adler. Lots of great restaurants nearby. A few blocks to Blue star and voodoo donuts. Max station was close and A good way to explore city
Friendly staff, good location and a comfortable room.
Comment from Hotel Management
Jul 14, 2016 by Klint K, Hotel Management
Dear Anonymous, Thank you for choosing to stay at The Westin Portland! I am glad you enjoyed our location and the helpfulness of our staff. We look forward to seeing you again in the future! Be Well, Klint
4 out of 5
by A verified traveler

Nice Hotel

Posted Jun 6, 2016
The hotel was close to everything and the staff was very accomidating
Comment from Hotel Management
Jun 6, 2016 by Klint, Hotel Management
Dear Anonymous, Thank you for choosing to stay with us! We are glad you enjoyed our location and excellent service at The Westin Portland. Be Well, Klint
5 out of 5
by A verified traveler

Posted Jun 5, 2016
The staff was very helpful when I asked where I could find milk for my baby early in the morning. Great location.
4 out of 5
by A verified traveler

Posted May 28, 2016
Was here for a stag weekend. Hotel was nice and staff was great.
Comment from Hotel Management
May 31, 2016 by Klint, Hotel Management
Dear Anonymous, Thank you for choosing The Westin Portland! I am glad you enjoyed our hotel and the service from our staff. Please come back and visit again soon! Be Well, Klint
5 out of 5
by A verified traveler

Posted May 18, 2016
great location, could walk to lots of restaurans, would definitely stay here again.
Comment from Hotel Management
May 18, 2016 by Klint, Hotel Management
Dear Anonymous, Thank you for choosing to stay at The Westin Portland! I am glad you enjoyed your stay at our hotel and our great location. Thank you for your business and we look forward to your return visit. Be Well, Klint
5 out of 5
by A verified traveler from Minneapolis

Very nice hotel, in a great location.

Posted May 16, 2016
Very nice hotel. Clean. The staff was prompt, courteous and professional. Nice towels. Nice bedding. Comfortable bed.
Comment from Hotel Management
May 16, 2016 by Klint, Hotel Management
Dear sthamel, Thank you for choosing to stay with us at The Westin Portland! It looks like you enjoyed our staff, cleanliness and of course our Heavenly Bed. Thank you for sharing your comments and we look forward to seeing you again soon. Be Well, Klint
4 out of 5
by A verified traveler from Colorado

Very nice hotel in downtown area

Posted May 11, 2016
Staff was great, bed comfortable, breakfast very good
Comment from Hotel Management
May 12, 2016 by Klint, Hotel Management
Dear Nancy, Thank you for choosing to stay with us at The Westin Portland! I am glad to hear you enjoyed the service of our staff and our signature Heavenly Bed. Please come back and visit us again soon! Be Well, Klint
5 out of 5
by A verified traveler

Wonderful hotel

Posted May 5, 2016
Spent 3 nights over a long weekend and really liked the hotel. No complaints.
Comment from Hotel Management
May 12, 2016 by Klint, Hotel Management
Dear Anonymous, I am so glad you liked your stay at The Westin Portland - and not to mention the great weather we have had over the past few weekends! Please come back again soon. Be Well, Klint