Breakfast, lunch and dinner served
Check availability

Reviews of Sheraton Portland Airport Hotel

3.5 out of 5
Sheraton Portland Airport Hotel
8235 NE Airport Way, Portland, OR

Reviews

8.2

Very Good

Rating 10 - Excellent. 463 out of 1000 reviews" "
Rating 8 - Good. 280 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 90 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

HSIANG TING

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very close to the airport. Staff was great. Restaurant food was nice. Had club access. Great server and very relaxing. King suite is very nice. Only bad is that the water is shut off in the morning at 8 am. Will need to plan accordingly. Would have been nice to know.
Stayed 1 night in Mar 2024

10/10 Excellent

Bill

Traveled with family
Very v CB lean and staff was very helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew, Largo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Feb 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for early flights
Stayed 1 night in Feb 2024

10/10 Excellent

Maggie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room with nice airport shuttle bus service.
Stayed 1 night in Feb 2024

6/10 Okay

Charles

Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when flying out of Portland.

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were leaving the next day for PDX travel and easy to stay and get transported to airport and leave car.
Stayed 1 night in Jan 2024

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alistair

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the airport. Rocky, the bartender is great.
Stayed 1 night in Jan 2024

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023

10/10 Excellent

lance

Stayed 1 night in Nov 2023

6/10 Okay

Dona

Stayed 1 night in Oct 2023

10/10 Excellent

Kohei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being close to the airport and staff were very nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Virginia

Stayed 1 night in Sep 2023

10/10 Excellent

Trudi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport hotel
This is a great airport hotel. Super clean and updated and even has good food. The shuttle to the airport is available anytime and worked like a charm. If you have a quick trip to Portland and need the convenience of staying but the airport, I highly recommend this hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Stayed 1 night in Sep 2023

4/10 Poor

sHARIFA

Stayed 1 night in Sep 2023

4/10 Poor

Nori

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good Facilities, Unresponsive Service
The room was comfortable. Facilties are clean even if a bit dated. Restaurant was good for a hotel. Charged a higher rate than posted for parking even when pointed out at check-in. Management and housekeeping was completely unresponsive to many messages about a lost and found item that was urgently needed. Service was very lacking for the rate paid.
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Stayed 1 night in Sep 2023

6/10 Okay

Rebecca

Stayed 1 night in Aug 2023

6/10 Okay

Latchezar

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Paid for Suite got a king room. The clerk said I should call expedia and ask for refund..... After going back and forward I got my suite. Needed to stay a few more days, when I asked if I can keep the room, was told that is not available even that I can go online and rent another suite for the days I need it. Hotel is clean but front desk is no help.
Stayed 1 night in Aug 2023

2/10 Terrible

Tanner

Disliked: Cleanliness, staff & service, property conditions & facilities
They wouldn’t let me check it it was too late! They suck
Stayed 1 night in Aug 2023

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind front desk staff
Stayed 1 night in Aug 2023

8/10 Good

Danna

Liked: Cleanliness, staff & service, room comfort
Decent
Decent stay overall. First room we were given had a broken AC … instead of moving us they sent a repairman… kind of strange. Claimed to be fixed, and it wasn’t. Still had to request a move to another room. Once in a cool room it was fine.
Stayed 1 night in Aug 2023

10/10 Excellent

Michel

GREAT
Stayed 1 night in Aug 2023

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport
Stayed 1 night in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Angela, Santee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place to stay close to the airport. Our room was clean and quite comfortable. A couple of downsides, though: the A/C was on the noisy side and vents were quite dirty. It is also worth noting that the elevators to the guest rooms aren’t terribly close to the lobby. Not a deal killer, but worth noting if you’re lugging heavy bags.
Stayed 1 night in Jul 2023
Response from mkostro on Jul 31, 2023
Thank you for your feedback.

10/10 Excellent

Maira

Stayed 3 nights in Jul 2023

8/10 Good

Jimmy

Stayed 1 night in Jul 2023

10/10 Excellent

Marcy

Stayed 1 night in Jul 2023
Response from mkostro on Jul 31, 2023
Thank you for your feedback.

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from mkostro on Jul 31, 2023
Thank you for your feedback.

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023
Response from mkostro on Jul 31, 2023
Thank you for your feedback.

10/10 Excellent

evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great property room super clean.
Stayed 1 night in Jun 2023
Response from mkostro on Jul 31, 2023
Thank you for your feedback.

8/10 Good

chris

Liked: Staff & service, room comfort
As a Gold member I’m pretty disappointed that when using rewards I was put in the what I imagine is the worst room in the hotel. Top floor, longest walk, facing the runway. Shower was slow draining, toilet flushes poorly. Bad use of my rewards
Stayed 1 night in Jun 2023
Response from mkostro on Jul 31, 2023
Thank you for your feedback.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
close to airport
Stayed 1 night in Jun 2023
Response from mkostro on Jul 31, 2023
Thank you for your feedback.

2/10 Terrible

Barry

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty!
It was gross. Hair in bed, hair all over bathroom...tub. floor, etc.!!! The Tv came on automatically at 3.a.m and lit up the room. The remote was on dresser so yes, it was automatic. Disruptive and creepy.
Stayed 1 night in Jun 2023
Response from mkostro on Jul 31, 2023
Thank you for your feedback.

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed too tall, would have liked a footstool to climb in and I’m 5’4”
Stayed 1 night in Jun 2023
Response from mkostro on Jul 31, 2023
Thank you for your feedback.

8/10 Good

Alistair

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They've recently upgraded the lobby and bar. Much nicer. My only complaint was that the power outlet on the bedside table didn't work, so I couldn't charge my phone and use it as a clock at the same time.
Stayed 1 night in Jun 2023
Response from mkostro on Jul 31, 2023
Thank you for your feedback.

4/10 Poor

tyler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Unacceptable, do not stay here
The room I was in has not been maintained in 30 years. The carpet was so greasy and sticky, I had to put my sheets on the floor to walk on it. The comforter was a vinyl material and very stained -see picture. This did not seem to be a house keeping issue, the bathroom was clean. This is a management and an upkeep issue. I paid $242 a night for this room. Do not stay in this hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this spot
A great hotel to stay in while traveling in the Portland area! Comfortable rooms and low noise considering it's next to the runway. They do put earplugs in the room for anyone who is a lighter sleeper. A nice restaurant with good food and excellent service is available. And Starbucks brand coffee in their coffee shop, with quick bites for the morning!
Stayed 1 night in May 2023

8/10 Good

Danette

Stayed 1 night in May 2023

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff at check-in. Clean room!
Stayed 1 night in May 2023