Bar (on property)

Reviews of Novotel Porto Alegre Tres Figueiras Hotel

4 out of 5
Novotel Porto Alegre Tres Figueiras Hotel
Avenida Soledade 575, Tres Figueiras, Porto Alegre, RS

Reviews

8.0

Very Good

Rating 10 - Excellent. 165 out of 484 reviews" "
Rating 8 - Good. 195 out of 484 reviews" "
Rating 6 - Okay. 72 out of 484 reviews" "
Rating 4 - Poor. 38 out of 484 reviews" "
Rating 2 - Terrible. 14 out of 484 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

youssef

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too dirty , room, hall , elevator
Stayed 2 nights in Jan 2024

10/10 Excellent

Leslie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was fantastic and treated me and my girlfriend and her son and her babysitter amazingly well in three rooms that were close together and they treated us kindly and had fantastic room service and there is shopping and a medical center right next door and convenient parking and a road that connects everything in the city right in front. I will go there again and I enjoyed everyone that I met
Stayed 10 nights in Jan 2024

6/10 Okay

Sebastián

Traveled with family
Liked: Staff & service
Their people does count, the hotel infrastructure needs maintenance. I travel to other countries in the Americas and Europe, so pricewise, the hotel should offer more services, like for instance a safe box.
Stayed 2 nights in Dec 2023

10/10 Excellent

Venkata

2/10 Terrible

Muriel, Midvale

Traveled with family
Disliked: Cleanliness, amenities
Terrible smell; not enough pillows/towels/toiletries.
Stayed 2 nights in Feb 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Pool, Nice Bar, Excellent Breakfast
The bed was very comfortable, room was spacious and we really enjoyed having drinks at the bar. Great pool! Decent location. We will stay there again!
Stayed 2 nights in Dec 2022
Response from Renata Fontoura - Coordenadora de Recepção on Jan 6, 2023
Bom dia,Agradecemos por avaliar os nossos serviços.Ficamos muito felizes que tenha apreciado sua hospedagem conosco.

6/10 Okay

Carlos, London

Traveled with family
First experience was not great. Arriving 3pm the room was not ready, seemed clean. Extra bed was broken and extra bed mattress was terrible. 2nd stay was much better.
Stayed 1 night in May 2022

4/10 Poor

Sofia

Traveled with family
Disliked: Property conditions & facilities, room comfort
The bed is very bouncy and the sheets dont even have elastic to stay in place. AC also stopped working on the last day. And several times the room key also stopped working.
Stayed 5 nights in Dec 2021

8/10 Good

Huend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Daniela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Renata Fontoura - Coordenadora de Recepção on Mar 29, 2021
Boa tarde Daniela, Agradecemos por avaliar os nossos serviços. Ficamos muito felizes que tenha apreciado sua hospedagem conosco.

8/10 Good

Sonia Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Rosmeri Melchior / Gerente Geral on Nov 14, 2019
Prezada Sra. Sonia, Muito obrigado por avaliar nossos serviços. Ficamos muito felizes que tenha apreciado sua hospedagem conosco.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019
Response from Rosmari Melchior - Gerente Geral on Jan 27, 2019
Prezado Muito obrigado por avaliar nossos serviços. Ficamos muito felizes que tenha apreciado sua hospedagem conosco.

8/10 Good

Caro, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the location, the attention of the people very friendly. The delicious and plentiful breakfast. My only problem is that the wifi signal was very intermittent and that made my job difficult during the week.
Stayed 6 nights in Oct 2018
Response from Rosmeri Melchior (Gerente Geral / General Manager) on Nov 6, 2018
Good afternoon! Thank you very much for sharing your experience with us. At Novotel Três Figueiras we always aim to provide the best experience for our guests. Please accept my sincere apologies for our services that do not meet your expectations. We will work on your feedback to correct these points of attention. Thank you for the clarifications and opportunity for improvement. We look forward to a new opportunity to host you.

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel,check in very simplicity
Staff very friendly, professional and attentive
Stayed 1 night in Mar 2018
Response from Caio Cesar on Mar 28, 2018
Thanks for trust our services. We were very happy that you enjoyed your stay with us. Regards, Novotel Três Figueiras Team.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Caio Cesar on Apr 11, 2018
Muito obrigado por avaliar nossos serviços. Ficamos muito felizes que tenha apreciado sua hospedagem conosco. Atenciosamente, Equipe Novotel Três Figueiras.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, room comfort
Great staff, price was reasonable for the quality. Location is for business rather than tourism, that said taxi/ubers are cheap to use (recommended for evening meals) This not alot of options in Porto Alegre (Sheraton has poor reviews so I didnt bother) so this is fine to stay in.
Response from Caio Cesar on Mar 19, 2018
Thanks for trust our services. We were very happy that you enjoyed your stay with us. Regards, Novotel Três Figueiras Team.

10/10 Excellent

ADRIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Caio Cesar on Jan 19, 2018
Muito obrigado por avaliar nossos serviços. Ficamos muito felizes que tenha apreciado sua hospedagem conosco. Atenciosamente, Equipe Novotel Três Figueiras.

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel is great in any city
Accor properties are always great.

8/10 Good

Shishpal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel
Good value for money. No tea/coffee in room though if you want that.
Response from General Manager on Dec 15, 2016
Thank you for great review of our service. In Novotel the restaurant and bar are 24h open with a balanced menu with coffees and snack. You can call the room service also! Best regards, Fernando Kanbara Gerente Geral Novotel Porto Alegre Três Figueiras

6/10 Okay

Victor, Santiago

Liked: Cleanliness
Disliked: Room comfort
Not so good hotel
The room was just ok, however the Internet and the tv were not working well. I informed that several time and no change. Other colleagues staying at the Sam and hotel had the same problem. Internet was not usable at all.
Response from General Manager on Dec 29, 2016
Dear Victor, Thank you for sharing your experience with us. At Novotel Três Figueiras we always aim to provide the best experience for our guests. Accept my sincere apologies for our services did not meet expectations. Regards, Fernando Kanbara, Gerente Geral Novotel Três Figueiras

8/10 Good

Maricarmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 14, 2016
Muito obrigado pela sua avaliação! Ficamos felizes que tenha gostado de hospedar-se conosco. Cordialmente, Fernando Kanabra Gerente Geral Novotel porto Alegre Três Figueiras.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Friendly Service and great location.
Response from General Manager on Dec 14, 2016
Dear Mr. Richard, Thank you for great review of our hotel. We are glad to welcome you. Regards, Fernando Kanabra Gerente Geral Novotel porto Alegre Três Figueiras.

6/10 Okay

Jose Valter, Brasil

Liked: Cleanliness, property conditions & facilities
Fair rate for a business hotel
Nice hotel. Simple but useful. For business.

6/10 Okay

Verified traveler

Liked: Cleanliness

8/10 Good

CS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Paco, Montevideo, Uruguay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boring place
Just one restaurante in a 1 km radious. Lousy Internet connection.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel Novotel is a place to avoid.
Nothing, nothing, about this hotel is positive. Avoid it if you can.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
OK hotel but far from everywhere
Had a conference here. The hotel and confrerence rooms are OK, but not great. We were somewhat dissapointed that the hotel is really far from the "Centro" (downtown) and that one must use taxis to go anywhere - restaurant, sightseeing, etc. A typical one-way cab fare is 12-25 reals depending on where you go. But you have to find out where to go - it is much better to be where things are so you can walk around and e.g. pick a restaurant rather than having to look at reviews online (btw. the internet in the hotel is attrociously slow) and then take a cab there.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel in Porto Alegre
This hotel is located reasonably close to the airport. The room was comfortable. The breakfast buffet was quite good. Internet was readily available.

10/10 Excellent

Fabricia, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, expensive breakfast

10/10 Excellent

Fabricia, West Bloomfield, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel and neighborhood
good hotel, nice area, no complaints. Easy access to downtow, airport and freeways. Free internet access.

6/10 Okay

Thiago

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Atendimento incrível, localização excelente.
Stayed 2 nights in Nov 2023
Response from Equipe Novotel POA Três Figueiras on Nov 22, 2023
Bom dia,Agradecemos por avaliar os nossos serviços.Ficamos muito felizes que tenha apreciado sua hospedagem conosco.

8/10 Good

Erivaldo

Stayed 1 night in Oct 2023
Response from Equipe Novotel POA Três Figueiras on Nov 22, 2023
Bom dia,Agradecemos por avaliar os nossos serviços.Ficamos muito felizes que tenha apreciado sua hospedagem conosco.

10/10 Excellent

EDUARDO Luis

Stayed 1 night in Sep 2023
Response from Equipe Novotel POA Três Figueiras on Nov 22, 2023
Bom dia,Agradecemos por avaliar os nossos serviços.Ficamos muito felizes que tenha apreciado sua hospedagem conosco.

4/10 Poor

Daniela

Stayed 2 nights in Aug 2023
Response from Equipe Novotel POA Três Figueiras on Sep 22, 2023
Boa tarde Sra. Daniela,Primeiramente gostaria de agradecer por nos contar sobre sua experiência no Novotel Porto Alegre Três Figueiras.Lamentamos muito não termos correspondido ás suas expectativas, por favor, deixe-me apresentar minhas mais sinceras desculpas.Informo que este tipo de situação não faz parte dos padrões de atendimento da rede Novotel, para tanto já tomamos as devidas providências para que este tipo de fato não volte a ocorrer em nossa unidade.Agradecemos novamente seus comentários e esperamos tê-lo conosco em sua próxima viagem a Porto Alegre.

10/10 Excellent

Joana

Stayed 1 night in Aug 2023
Response from Equipe Novotel POA Três Figueiras on Sep 22, 2023
Bom dia Sra. Joana,Agradecemos por avaliar os nossos serviços.Ficamos muito felizes que tenha apreciado sua hospedagem conosco.

10/10 Excellent

Richard

Stayed 1 night in Aug 2023
Response from Equipe Novotel POA Três Figueiras on Sep 22, 2023
Bom dia Sr. Richard,Agradecemos por avaliar os nossos serviços.Ficamos muito felizes que tenha apreciado sua hospedagem conosco.

6/10 Okay

Meritaine

Stayed 1 night in Jul 2023
Response from Equipe Novotel POA Três Figueiras on Aug 1, 2023
Boa tarde!Muito obrigado por compartilhar sua experiência conosco.Pedimos desculpas por qualquer infortúnio e se puder peço que nos especifique em que poderíamos melhorar para que possamos atingir às suas expectativas nas suas próximas hospedagens conosco.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Maravilhosa!
Foi incrível, mas acho que faltou um pouco mais de cuidado com as toalhas brancas, pois as do meu quarto estavam manchadas.
Stayed 2 nights in Jul 2023
Response from Equipe Novotel POA Três Figueiras on Aug 1, 2023
Boa tarde,Muito obrigado por compartilhar sua experiência conosco.No Novotel Três Figueiras temos sempre como objetivo proporcionar a melhor experiência a nossos hospedes. É gratificante receber vosso reconhecimento.A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível.

4/10 Poor

viviane

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Equipe Novotel POA Três Figueiras on Aug 1, 2023
Boa tarde!Muito obrigado por compartilhar sua experiência conosco.Pedimos desculpas por qualquer infortúnio e se puder peço que nos especifique em que poderíamos melhorar para que possamos atingir às suas expectativas nas suas próximas hospedagens conosco.

6/10 Okay

Rosa Amelia

Stayed 1 night in Jun 2023
Response from Equipe Novotel POA Três Figueiras on Aug 1, 2023
Boa tarde,Muito obrigado por compartilhar sua experiência conosco.No Novotel Três Figueiras temos sempre como objetivo proporcionar a melhor experiência a nossos hospedes. É gratificante receber vosso reconhecimento.A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível.Aguardamos uma nova visita em breve!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atendimento do funcionário Ronaldo
Estadia perfeita, o atendimento do recepcionista Ronaldo é sempre impecável Localização excelente
Stayed 2 nights in Jun 2023
Response from Equipe Novotel POA Três Figueiras on Aug 1, 2023
Boa tarde,Muito obrigado por compartilhar sua experiência conosco.No Novotel Três Figueiras temos sempre como objetivo proporcionar a melhor experiência a nossos hospedes. É gratificante receber vosso reconhecimento.A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível.Aguardamos uma nova visita em breve!

10/10 Excellent

Luiz Antonio

Stayed 1 night in Jun 2023
Response from Equipe Novotel POA Três Figueiras on Aug 1, 2023
Bom dia,Agradecemos por avaliar os nossos serviços.Ficamos muito felizes que tenha apreciado sua hospedagem conosco.

8/10 Good

GUSTAVO

Stayed 1 night in Jun 2023
Response from Equipe Novotel POA Três Figueiras on Aug 1, 2023
Bom dia,Agradecemos por avaliar os nossos serviços.Ficamos muito felizes que tenha apreciado sua hospedagem conosco.

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Equipe Novotel POA Três Figueiras on Aug 1, 2023
Bom dia,Agradecemos por avaliar os nossos serviços.Ficamos muito felizes que tenha apreciado sua hospedagem conosco.

4/10 Poor

Carlos

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Decadente Novotel
O hotel é decadente! O pessoal é bastante esforçando (exceto restaurante) mas as instalações são precarias! A televisão funciona mau (digna de uma pensão de 5°)
Stayed 2 nights in Jun 2023
Response from Equipe Novotel POA Três Figueiras on Aug 1, 2023
Boa tarde!Primeiramente gostaria de agradecer por nos contar sobre sua experiência no Novotel Porto Alegre Três Figueiras.Lamentamos muito não termos correspondido ás suas expectativas, por favor, deixe-me apresentar minhas mais sinceras desculpas.Informo que este tipo de situação não faz parte dos padrões de atendimento da rede Novotel, para tanto já tomamos as devidas providências para que este tipo de fato não volte a ocorrer em nossa unidade.Agradecemos novamente seus comentários e esperamos tê-lo conosco em sua próxima viagem a Porto Alegre.

8/10 Good

maria

Traveled with family
Liked: Property conditions & facilities, room comfort
Lindo hotel, buen desayuno. Lo único que no me gustó fue que una de mis hijas es celiaca y avisé 48 hs antes del check in y se limitaron a informarme que no tenían nada para celiacos
Stayed 1 night in Mar 2023