Ratings based on 278 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel close to city centre

Posted Sep 2, 2017
Great location and convenient stop-off hotel! Very clean and comfortable.
Comment from Hotel Management
Sep 17, 2017 by Cinzia, Customer Care, Hotel Management
Dear Ryan, It was a pleasure meeting you during your stay and thank you for the high score you gave to your stay. A fun way to share your experience with the whole world is also to post on tripadvisor.com, the most famous website dedicated to reviews. It will be a pleasure to read your comments about us and our beautiful city Genoa. We work with so much passion and to see that you remember us even after returning home is exciting and appreciated. To stay in touch follow us on Facebook as well. You will find us online with suggestions, photos and news. And if you want to share the photos of your holiday we’d absolutely love it! Thank you and til next time!
3 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Nice hotel and nice staff

Posted Aug 23, 2017
Nice hotel for short stay. Location is OK. Room was clean and the staff were very kind.
Comment from Hotel Management
Sep 1, 2017 by Cinzia, Customer Care, Hotel Management
It was a pleasure meeting you during your stay and thank you for the nice comment you wrote. A fun way to share your experience with the whole world is also to post on tripadvisor.com, the most famous website dedicated to reviews. It will be a pleasure to read your comments about us and our beautiful city Genoa. We work with so much passion and to see that you remember us even after returning home is exciting and appreciated. To stay in touch follow us on Facebook as well. You will find us online with suggestions, photos and news. And if you want to share the photos of your holiday we’d absolutely love it! Thank you and til next time!
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Close to all the sights

Posted Aug 20, 2017
Pros: Friendliness of hotel staff, excellent rooms, comfortable beds
Cons: Nothing
Excellent hotel, staff were uber friendly and helpful! The hotel is located in a quiet area and you can look forward to a great, comfortable sleep. There are excellent places to eat nearby and all the main sights can be easily walked to in under 15 minutes.
Comment from Hotel Management
Sep 1, 2017 by Cinzia, Customer Care, Hotel Management
Dear Bruce, It was a pleasure meeting you during your stay and thank you for the high score you gave to your stay and for the nice comment you left.. A fun way to share your experience with the whole world is also to post on tripadvisor.com, the most famous website dedicated to reviews. It will be a pleasure to read your comments about us and our beautiful city Genoa. We work with so much passion and to see that you remember us even after returning home is exciting and appreciated. To stay in touch follow us on Facebook as well. You will find us online with suggestions, photos and news. And if you want to share the photos of your holiday we’d absolutely love it! Thank you and til next time!
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great Hotel, Excellent Location!

Posted Jul 6, 2017
Pros: Location is brilliant. Beds are extremely comfortable. Staff welcoming. Rooms pleasant and air condition works well.
Cons: For its star rating, I am not sure anything could be improved.
Location: Located at the end of Via Garibaldi (the main tourist street), but opens onto quiet alleys and less than 10 minutes walk from the harbour. Fabulous!
Great welcome on arrival and good sized rooms with extremely comfortable bed. Air conditioning worked (not always the case in Italy!) and the hotel was quiet. Breakfast was brilliant for 3 euros - great choice, constantly stocked up. The hotel could not be better located giving easy access to main tourist centre, whilst being less than a 10 minute walk from the harbour. It is on the edge of the old part of town and you walk out straight into the lovely cool alleys with interesting little shops and cafes. Room was clean, quite large and quiet. Also, nice to have tea/coffee facilities in the room (not often the case in Italy) and free focaccia and cakes out each day to eat. I would thoroughly recommend it!
Comment from Hotel Management
Jul 7, 2017 by Cinzia, Customer Care, Hotel Management
Dear Terry, It was a pleasure meeting you during your stay and thank you for the high score you gave to your stay and the wonderful review. A fun way to share your experience with the whole world is also to post on tripadvisor.com, the most famous website dedicated to reviews. It will be a pleasure to read your comments about us and our beautiful city Genoa. We work with so much passion and to see that you remember us even after returning home is exciting and appreciated. To stay in touch follow us on Facebook as well. You will find us online with suggestions, photos and news. And if you want to share the photos of your holiday we’d absolutely love it! Thank you and til next time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close at city Center

Posted Jun 28, 2017
Great personnel, very helpful with every aspect of city visit.
Comment from Hotel Management
Jul 1, 2017 by Cinzia, Hotel Management
Good Morning, It was a pleasure meeting you during your stay and thank you for the nice comment you wrote after your stay. A fun way to share your experience with the whole world is also to post on tripadvisor.com, the most famous website dedicated to reviews. It will be a pleasure to read your comments about us and our beautiful city Genoa. We work with so much passion and to see that you remember us even after returning home is exciting and appreciated. To stay in touch follow us on Facebook as well. You will find us online with suggestions, photos and news. And if you want to share the photos of your holiday we’d absolutely love it! Thank you and til next time!
1 out of 5
by David

Introduction to Italy

Posted Jun 10, 2017 on Hotels
The hotel was clean and the staff very helpful. We drove in our car and left it locked on the street with most of our luggage inside. When we returned in the early morning our luggage had been taken. So sad that this was our first day in the country of Italy.
Comment from Hotel Management
Jul 1, 2017
Dear David, I'm really sorry about what happened to you on your first day in our country. The streets downtown are generally secure but we always suggest our guests to park their car in an indoor parking place especially if they have alot of luggage. I'm sorry you gave a low score to your stay at our hotel since you wrote we've been helpful. Wishing you the very best for your next trip in Italy I stay. Warm regards, Cinzia Customer Care BEST WESTERN Hotel Metropoli
5 out of 5
by Patricia

Posted Jun 2, 2017 on Hotels
Great location and very good breakfast.
2 out of 5
by A verified traveler

Luggage stolen.

Posted May 23, 2017
Our luggage was stolen from inside the hotel lobby by 2 guys who followed us in from outside. Not the hotels fault but the location is bad. The girls at the desk were great but as you can imagine that does not fix the way we felt overall. I personally did not feel safe in the whole city. Travelling Italy for 3 weeks and this city is by far the worst place. I made a.mistake adding this city to the tour. Trust me one day here its to many.
5 out of 5
Recommended
for Everyone
by A verified traveler from High Wycombe

City centre stay

Posted May 21, 2017
Pros: Charming and helpful staff. Good value breakfast. Well stocked mini-bar.
Location: Convenient for both the old town with bus stop nearby
A short three night stay in the centre of Genova exploring the old town and some interesting walks on the margins of the city. The Hotel was ideal for the purpose and can recommend it. A tip, many of the local restaurants are not tourism orientated - so book in advance! The local pizza place was, however excellent. (On way to Piazza de.Ferrai )
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Great location friendly helpful staff the open bus tour has a stop outside of hotel got a taxi back to airport cost 23 euro would have been about 15 but it was a bank holiday cost 40 euros from airport taxi rank outside hotel The shuttle bus from airport stops at Piazza De Ferrari two minute walk away from hotel the shuttle bus drives past hotel