Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from UK
Great location and great hotelPosted Oct 12, 2017
Perfect location, fabulous staircase, water on 5th floor not quite hot enough
for Everyoneby A verified traveler from London
Grand hotel, lovely staff but our room a bit tattyPosted Oct 12, 2017
Pros: Staff, breakfast, location.
Cons: Needs a refurbishment
Location: Shops, cafes, restaurants, markets, opera, metro and churches
The staff were very friendly and helpful and there's a very nice restaurant. The hotel has a grandeur and elegance that impresses as soon as you walk in. It could just do with a refurbishment, though. Our bed was large and very comfortable and the shower was good but the room looked dowdy and the paint was chipped. Breakfast was very good and it's in a great position. Would come again.
for Everyoneby A verified traveler
Very nice hotel. Well situatedPosted Oct 11, 2017
Staff were very helpful and addressed my problem immediately with minimum fuss
for Everyoneby A verified traveler from Toronto Canada
Gracious historic hotel in fab locationPosted Oct 10, 2017
Cons: some areas dated and could use a spruce up
Loved our stay in this Grand Dame. Room was clean and spacious, our bathroom was renovated. Good location for shopping, touring around.
for Everyoneby A verified traveler from Bedfordshire
Great location for shops, transport & sightseeing.Posted Oct 10, 2017
City break for 2 older active ladies! Great location for sightseeing, train to Portofino & Cinque Terre. Lots to see in area & Porto Antico short walk away. Airport coach drops off/picks up very close to hotel @ Piazza de Ferrari - 6€ each way. Hotel is beautiful, we had massive twin room, with sofa, lovely shower room. Great hot & cold buffet breakfast to set you up for the day. The wonderful staircase & tasteful rooms throughout the hotel. Friendly helpful staff. Recommended ☺Expedia service faultless.
for Everyoneby A verified traveler from buckinghamshire
HoneymoonPosted Oct 10, 2017
Great hotel and probably the best we’ve ever stayed in. Beautiful decor, great location and thoroughly recommended it. Only one fault, there are no coffee making facilities in the rooms. Breakfast was really good though.
for Couplesby A verified traveler
great location, brilliniat building, great staffPosted Sep 30, 2017
Pros: It's a generally high quality hotel - the staff here are excellent.
Cons: Breakfast is ok, though a touch busy and could be improved with a bit of reorganisation - also having children "fingering" food with their parents
Location: All of Genoa is nearby!
The best location in Genoa and some excellent professional staff. The building itself is stunning and the facilities are up to standard. Breakfast is fine and overall a good experience, as expected. Valet parking is good, though it's not free, but the service associated with it is excellent. Overall, I'd stay here again, and most likely will when we get back to Genoa
for Everyoneby A verified traveler from Los Angeles
Posted Sep 11, 2017
Elegant, upgraded and clean room, excellent restaurant and buffet, staff is exceptional. Good value!
for Everyoneby A verified traveler from Washington, DC
Posted Sep 6, 2017
Simply the best. I will recommend this hotel to anyone who is travelling to Venice.
for Everyoneby A verified traveler
Posted Aug 29, 2017
good central location for sighting local shopping area