Not the best experience
Posted Dec 8, 2016
The reason I chose this hotel in Gaia, by the beach, instead of staying right downtown Porto, was because it was advertised as a relaxing place with a spa with many treatments. It also said a shuttle bus to the airport was included in the price. Well when I arrived, there was banging of hammers. All day long. This lady was at reception screaming and complaining about this. When I wanted to book my massage, they simply told me that the masseuse wasn't in for the day. No discount offered, no amends made. When I ordered room service, they didn't even bring me cutlery to eat with. And finally when I booked my shuttle bus 24-hours in advance to go to the airport on my last day, they said it was booked and all was good. Well, it turns out all they did was call me a cab to the airport which I had to pay for myself. So much for a free airport shuttle bus being included. Again, no apology, no explanation. All in all, it wasn't too pleasant of an experience. I wouldn't recommend it to my friends or family.