Ratings based on 184 Verified Reviews

3.6 out of 5
91% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

A bit old but everything else is excellent

Posted Feb 18, 2017
Pros: The location is the best. Good price and very friendly staffs.
Cons: The basic room is a bit dated. the door is not straight and there is a big uneven gap around the door.
Location: No need to pay for the tourist hop on hop off buses. Most places are within walking distance.
The location is great, especially for the price. The building is older but charming. I had a (cheaper) basic room that doesn't look as nice as those in the pictures, but it is spacious by European standards. Great service and absolutely 5 stars to Lilieanna at the reception. I had a late check in, at almost mid-night, and I told her that I just walked the Camino de Santiago in Spain and I would very much appreciate if I could have a room with a bathtub. She checked and make sure of that. She is very knowledgeable, friendly and funny. Absolute joy to be greeted by her every night when I return. I would stay here again on my next trip!
4 out of 5
by A verified traveler

Its good hotel located perfectly.

Posted Dec 9, 2016 on Hotels
The hotel was good and located near to almost all attractions and Metro station. Its accessible and easy to walk around. But the only issue that you need to climb the hotel by stair to the Lobby. Luckily, access to room with very old Left.
3 out of 5
by A verified traveler

good location and helpful stuffs

Posted Nov 30, 2016 on Hotels
Just a basic room but hotel location is perfect and helpful stuffs
4 out of 5
by A verified traveler

clean and convient

Posted Nov 11, 2016 on Hotels
good
3 out of 5
by A verified traveler

Posted Oct 18, 2016 on Hotels
Without a doubt, the worst place I have ever stayed as far as smell. Housekeeping was friendly. The smell was overbearing. Bedding was out of date. Half of staff was angry, other half was helpful. Great view of the square, centrally located, to Everything. Would I stay again, NO! & Overpriced!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 26, 2016
Modern rooms with a nice layout for the size. Very central and close to the train station. Reception is up about two floors of our only accessible by stairs. From there an elevator is available to get to the rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central location

Posted Sep 21, 2016
Very friendly greeting. Informative receptionist.
4 out of 5
by Dwight from Kitimat

Happy with the Hotel Universal

Posted Aug 31, 2016 on Hotels
Great hotel / great location made it a winning stay in Porto.
4 out of 5
by Alicia

This traveler left a rating score only Posted Aug 11, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from monterrey, mx

Excellent location

Posted Jul 30, 2016
Excellen location. Grest cost-benefit. Near train terminal