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Reviews of Mercure Porto Centro Santa Catarina

4 out of 5
Mercure Porto Centro Santa Catarina
Praca Da Batalha 116, Porto

Reviews

8.8

Excellent

Rating 10 - Excellent. 488 out of 1003 reviews" "
Rating 8 - Good. 396 out of 1003 reviews" "
Rating 6 - Okay. 87 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melody, Swannanoa

Liked: Cleanliness, staff & service, property conditions & facilities
My room was spacious, clean and had a bidet, a small kitchenette ( I loved the kettle as I had some green tea with me that I could enjoy ). There was a sunny balcony, that was unfortunately very noisy, but a great place to dry some hand washed items. The breakfast was the best I'd ever seen at a hotel. Tropical fruits, juices, yougurt, cheeses, meats, eggs, breads and you could order from a menu as well. Great coffee too. And the staff was charming and super helpful. Also this hotel turned out to be 5 min from my friend's apartment and very easy to walk to the Lido or the other way to SAnta Catarina park. Highly recommend .
Stayed 2 nights in Mar 2024

10/10 Excellent

Yosuke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great!
Stayed 2 nights in Mar 2024
Response from Rosa Novais on Mar 7, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ruben, Brentwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located near everything
Stayed 2 nights in Mar 2024
Response from Rosa Novais on Mar 7, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, would definetly stay here again.
Stayed 2 nights in Feb 2024
Response from Rosa Novais on Mar 2, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

LORNA ELAINE

Location was great, very close to everything Train Station and shopping
Stayed 2 nights in Feb 2024
Response from Rosa Novais on Feb 9, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right in the centre of the city. The friendly staff were really helpful. The breakfast had lots of variety and was plentiful.
Stayed 3 nights in Dec 2023

8/10 Good

Dagmara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed as a family of 3. The staff is absolutely amazing and the hotel very clean. The walls are very thin so you hear every sound your neighbors make and every time they flush the toilet. The standard room is a little small for two adults and a preteen. However that’s our fault for only booking one room. Our experience was fantastic! I would recommend. Just be aware that the walls are thin. Great location and easy walking distance to everything.
Stayed 3 nights in Dec 2023

8/10 Good

Hector, miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel to stay, centrally located, clean, just the bed and pillows was very hard and uncomfortable
Stayed 2 nights in Dec 2023

10/10 Excellent

Davide

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in a very cozy neighborhood! (Buffet) Breakfast is also very good and staff is very friendly and helpful!
Stayed 1 night in Nov 2023
Response from Rosa Novais on Nov 26, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a good location. Everything in walking distance. The only thing is laundry is way overpriced. I’d stay there again.
Stayed 3 nights in Nov 2023

6/10 Okay

Lavinder

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Check in can be improved
Stayed 2 nights in Oct 2023
Response from Rosa Novais on Nov 7, 2023
Dear Guest,Thank you for taking the time to share your feedback. In order for us to improve, could you be more specific about what you didn't like about check-in?We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Lucio Alejandro, ORLANDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, the staff, the room, the location, very recommended
Stayed 3 nights in Oct 2023
Response from Rosa Novais on Nov 1, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jhanine Aliya, Grand Cayman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my time at this property and its location. Wish I had more time to explore but will be back!
Stayed 2 nights in Oct 2023
Response from Rosa Novais on Nov 1, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Azad

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

8/10 Good

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Was just what we needed. A lovely hotel and at a good location to explore the city.
Stayed 2 nights in Oct 2023

8/10 Good

Maria C.

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No coffee in room, only instant, not good at all.
Stayed 4 nights in Oct 2023

4/10 Poor

harshavardhan

Liked: Cleanliness
Disliked: Staff & service
We had a terrible experience staying at this property. I booked 4 rooms and only 2 rooms were ready during the check-in time. We had to fight with them to get for late checkout the next day. My wife was sick and asked for water in the middle of the night and Manuel, who did the shift, was very rude to us. He was very rude to us when we asked for luggage storage the next day. Staff need to get trained on how to talk to customers.
Stayed 1 night in Oct 2023

8/10 Good

Fareed, Brantford

Traveled with family
Liked: Staff & service
Disliked: Amenities
Hotel is in a great area. Reception staff are great.
Stayed 3 nights in Oct 2023

8/10 Good

Patricia Mary

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern and clean, offers an excellent breakfast and is close to the fernicular railway taking you down to the river, the main shopping street and the cathedral. However, the rooms are small and if you want to take a bath, it’s impossible to reach any soap.
Stayed 4 nights in Oct 2023
Response from Rosa Novais on Oct 14, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Oct 2023
Response from Rosa Novais on Oct 14, 2023
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.

8/10 Good

lourdes, hialeah

Traveled with group
Liked: Cleanliness, property conditions & facilities
They offer parkimg but once you arrive they claim no more oarkimg left, so you have to park 3 blocks away in a parking garage.
Stayed 3 nights in Oct 2023

6/10 Okay

Sue H

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Centrally located if you plan to spend time exploring the historical town area. However services were not 4 stars. This is the first hotel that we encountered refused to mail postcards for us. Reception area basically is non existed, and staff at reception “desk” were just not very helpful. However the restaurant area staff were great, and the dinner, though selections were limited, was actually surprisingly tasty.
Stayed 2 nights in Oct 2023

8/10 Good

Sybille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the central location
Stayed 3 nights in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staffs are very friendly and helpful. The hotel is located atop the Sao Bento station but there is a fair amount of uphill walk from the station. However, it is close to Bolhao station from the other side (8 minute walk on flat terrain). All in all the hotel’s location is convenient and very close to Rua Santa Catarina. Hotel is clean and quiet! Very comfortable stay.
Stayed 4 nights in Sep 2023

8/10 Good

Carlo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very misleading about the parking availability. Expedia needs to do a much better job letting u k ow that u need to park a couple of blocks away. Not well communicated
Stayed 3 nights in Oct 2023

6/10 Okay

Christopher

If it werent for the fact that my room faced a wall of the next close building, the stay was ok. A bit impersonal - no complaints but no compliments either. Except, the location was very central. And you could walk everywhere...
Stayed 3 nights in Sep 2023

8/10 Good

Juliano

Stayed 2 nights in Sep 2023

8/10 Good

Kristen, Cambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is quite good. The rooftop deck (when accessible) is lovely. The staff were nice and spoke English well. The neighborhood around has some sketchy people, but is well populated and near to many things.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian v

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people.
Stayed 7 nights in Sep 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, easy to get to, fast check-in. Breakfast area needs to be a little cleaner.
Stayed 3 nights in Sep 2023

10/10 Excellent

Guylaine

Stayed 2 nights in Sep 2023

8/10 Good

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, I’ll book again when in Porto
Stayed 4 nights in Aug 2023

10/10 Excellent

Sarah Opoku, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room, gorgeous lobby/restaurant. Great location and very central to all attractions!
Stayed 3 nights in Aug 2023

10/10 Excellent

Elaine

Stayed 1 night in Aug 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Martha-Jean, Vancouver

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend. Breakfast was excellent the views and facility were great and the staff very helpful!
Stayed 1 night in Aug 2023

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023

10/10 Excellent

Goitom

Liked: Cleanliness, staff & service, property conditions & facilities
Location & excellent breakfast hours. Attentive staff as well.
Stayed 5 nights in Aug 2023
Response from Rosa Novais on Aug 18, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding rooftop/view!
Stayed 2 nights in Aug 2023
Response from Rosa Novais on Aug 18, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Wilma

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The a/c unit wasn’t working very well and it got warm at night
Stayed 4 nights in Aug 2023

8/10 Good

Hoi man, Flushing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are friendly and helpful. Room is decent and beds are comfortable. Would recommend to others!
Stayed 1 night in Aug 2023
Response from Rosa Novais on Aug 18, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Serge

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean with mostly friendly staff. The hotel is conveniently located, but the neighborhood is a bit congested. I would recommend this hotel as a good value.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jamie-Lee

Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Great location great service
Stayed 2 nights in Aug 2023

4/10 Poor

Baldvin

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Lori

Stayed 3 nights in Jul 2023