Bar (on property)

Reviews of Porto Palácio Hotel by The Editory

5 out of 5
Porto Palácio Hotel by The Editory
Avenida da Boavista, 1269, Porto

Reviews

9.0

Wonderful

Rating 10 - Excellent. 531 out of 888 reviews" "
Rating 8 - Good. 267 out of 888 reviews" "
Rating 6 - Okay. 59 out of 888 reviews" "
Rating 4 - Poor. 19 out of 888 reviews" "
Rating 2 - Terrible. 12 out of 888 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Blanc

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was heavy storm when i stayed there. Window wasn't closed properly and so noisy and leaked wind to room. Breakfast was mediocre.
Stayed 2 nights in Mar 2024
Response from Rosa Castro on Mar 28, 2024
Cher BlancCe fu un plaisir de vous accueillir au Porto Palacio by the Editory.Merci de nous avoir fait part de votre opinion. Vos commentaires nous aident à améliorer la qualité de nos services et de nos installations. Nous vous en remercions. Nous nous réjouissons de votre prochaine visite à Porto.Sincèrement,

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Rosa Castro on Mar 24, 2024
Dear Cedrico,-----------------------------------------------------------------------------------------------Thank you for your review. We are delighted that you enjoyed your stay with us. Your feedback was very much appreciated.We hope we will have the opportunity to welcome you back again in the future.Kindest regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joao at the desk was extremely helpful and knowledgeable. Made my stay comfortable and overall a very pleasant experience
Stayed 3 nights in Feb 2024
Response from Stay at Porto Palacio Hotel by Editory on Feb 26, 2024
Dear Mr Daniel, Thank you for sharing with us your experience at Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We hope to be able to receive you again in the near future.Best regards,Rosario Neiva

8/10 Good

Constantine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rosa Castro on Mar 21, 2024
Dear mr. ConstantinoIt was a pleasure to welcome you at the Porto Palacio by the EditoryThank you very much for sharing your opinion with us. We look forward to your next visit to Porto.Kindest regards

6/10 Okay

Suresh, Los Altos

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Room Air conditioner was broken and was not fixed after repeat reminders. Carpet was dirty. Car parking is 4/5 floor below and is a nightmare to get in and out. Wanted to check out early due to family emergency, they did not approve. Access road is all dug up. No VIP benefits, no upgrade. On a positive note, most staff were very courteous and helpful.
Stayed 5 nights in Feb 2024
Response from Stay at Porto Palacio Hotel by Editory on Feb 13, 2024
Dear Mr Suresh, Thank you for sharing with us your experience at Porto Palácio Hotel by Editory, it was a pleasure to receive you! We have taken note of your comments and we appreciate the opinion you have shared with us, as this is the only way we can improve the provision of our services. We take this opportunity to inform you that your comments have our best reception, in order to improve the quality of our facilities and services, thank you. We hope to be able to receive you again in the near future. best regards,Rosário Neiva

10/10 Excellent

ANDREA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and good breakfast
Stayed 1 night in Feb 2024
Response from Stay at Porto Palacio Hotel by Editory on Feb 13, 2024
Dear Mrs Andrea, Thank you for sharing with us your experience at Porto Palácio Hotel by Editory, it was a pleasure to receive you! We hope to be able to receive you again in the near future. best regards,Rosário Neiva

8/10 Good

Valeria

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Rosa Castro on Feb 9, 2024
Estimada Sra. Valéria,Agradecemos o seu tempo para avaliar o nosso hotel. Ficamos muito satisfeitos por saber que teve uma excelente estadia connosco.Esperamos que nos visite novamente.Com os melhores cumprimentos,

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very nice Room service expensive 25 euro for a club sandwich
Stayed 1 night in Jan 2024
Response from Rosa Castro on Jan 28, 2024
Dear Scott,Thank you very much for rating our hotel. It is always a thrill to know that we have met your highest expectations.We look forward to welcome you back again very soon.Kind regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Dec 2023
Response from Rosa Castro on Jan 10, 2024
Estimado Andre,Obrigado pela sua avaliação. Ficamos muito satisfeitos por saber que gostou da sua estadia connosco. O seu feedback foi muito apreciado.Esperamos ter a oportunidade de o receber de novo no futuro.Com os melhores cumprimentos,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Porto Palácio pretty good
Good ,but not 5-star as claimed. Nice touch with free gingerbread at the desk throughout the day. TV could not be switched off,and they failed to rectify this. Pool didn't open until 9am, by which time I was usually away. Courteous with good English. Christmas Lunch excellent .valet parking prompt. Had a gigantic bed ! Arrived in a hire car in the dark ,and couldn't see the hotel name,which was at the top of the next building ,and only found the ground floor name on foot when checking out!
Stayed 7 nights in Dec 2023
Response from Rosa Castro on Jan 2, 2024
Dear User,Thank you very much for sharing your experience at Porto Palácio Hotel by Editory.We take note of your comments and thank you for the opinion you shared with us, as this is the only way we can improve our services.We look forward to welcoming you back at Porto Palacio Hotel by Editory very soon.Kind regards,

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rosa Castro on Dec 7, 2023
Estimada Sra. Raquel,Agradecemos o seu tempo para avaliar o nosso hotel. Ficamos muito satisfeitos por saber que teve uma excelente estadia connosco.Esperamos que nos visite novamente.Com os melhores cumprimentos,

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed Porto very much. A beautiful and vibrant city. Lots of culture and nightlife. We went to a Porto FC game. Great stadium and atmosphere. We all felt very safe. Hotel was good, although a little out of the city. But ubers are cheap to the city or beach. Overall we would recommend the hotel and most definitely Porto and beaches.
Stayed 3 nights in Oct 2023
Response from Rosa Castro on Nov 15, 2023
Dear Michael,Dear Sergio,Thank you very much for taking the time to review our property. We are pleased to hear that we were able to provide you a pleasant stay. We look forward to your next visit. Best regards,

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Stay at Porto Palacio Hotel by Editory on Nov 10, 2023
Dear Mrs Diane, Thank you for sharing with us your experience at Porto Palácio Hotel by Editory, it was a pleasure to receive you! We hope to be able to receive you again in the near future. best regards,Rosário Neiva

10/10 Excellent

frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff great breakfast great rooftop restaurant and I really appreciate the service
Stayed 6 nights in Oct 2023
Response from Rosa Castro on Oct 24, 2023
Dear Frank,Thank you so much for taking the time to share your review of our hotel. We are most pleased to hear you enjoyed an excellent stay with us. A positive guest experience is something our staff takes greate pride in , so , we do value your feedback. We hope you will visit us again.Sincerely,

8/10 Good

Roland

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Rosa Castro on Oct 18, 2023
Dear RolandThank you very much for sharing with us your experience at the Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We wish to be able to receive you again in the near future.Best regards

8/10 Good

Jayanti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rosa Castro on Oct 18, 2023
Dear jayanti,Thank you very much for sharing with us your experience at the Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We wish to be able to receive you again in the near future.Best regards

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and helpful
Stayed 2 nights in Oct 2023
Response from Stay at Porto Palacio Hotel by Editory on Oct 12, 2023
Dear Mr Heather, Thank you for sharing with us your experience at Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We hope to be able to receive you again in the near future.Best regards,Rosario Neiva

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent - staff especially great. No more than 15 minutes to anywhere you need to go.
Stayed 2 nights in Oct 2023
Response from Rosa Castro on Oct 9, 2023
Dear PatrickThank you for your positive review and comments on our services.At the Porto Palacio Hotel by The Editory, to provide all guests with a pleasant, clean and safe stay is our top priority. We are proud to know that we have made your experience exceptional .We look forward to welcoming you on your next stay in Porto. Sincerely,

10/10 Excellent

Anthony, Pismo Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay would highly recommend
Stayed 3 nights in Oct 2023
Response from Rosa Castro on Oct 9, 2023
Estimado Antonio,Obrigado pela sua avaliação positiva e pela sua recomendação. Estamos orgulhosos por saber que tornámos a sua experiência excecional Esperamos recebê-lo na sua próxima estadia no Porto. Com os melhores cumprimentos,

10/10 Excellent

ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, modern but far from historical center
Stayed 2 nights in Sep 2023
Response from Stay at Porto Palacio Hotel by Editory on Oct 27, 2023
Dear Mr Ivan, Thank you for sharing with us your experience at Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We hope to be able to receive you again in the near future.Best regards,Rosario Neiva

10/10 Excellent

Niko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The property was so cool and well designed. The onsite amenities were excellent as well!! Check this place out!!!
Response from Rosa Castro on Oct 7, 2023
Dear Niko,Thank you so much for sharing with us your experience. It was a pleasure to welcome you to our hotel! We appreciate your positive comments regarding our services and staff assistance. We look forward to welcoming you back on your next visit to Porto. Best regards,

10/10 Excellent

Anne, South Kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s a lot of construction in the area, but the hotel is clean and well-appointed with excellent staff. Joao at front desk was welcoming and helpful. Room was comfortable, two wash basins plus separate WC with small sink. Towel warmers by shower were nice! Excellent buffet breakfast with many options including eggs and meats, breads and pastries, fruit, cheese and more. Fresh juices, coffee and tea service, attentive staff. There is an indoor pool and gym, plus a rooftop bar. Metro station is short walk, very convenient.
Stayed 3 nights in Sep 2023
Response from Rosa Castro on Oct 4, 2023
Estimada Anne,Obrigado pela sua avaliação. Estamos muito satisfeitos por terem gostado da vossa estadia connosco. O vosso feedback foi muito apreciado.Esperamos ter a oportunidade de o receber de novo no futuro.Com os melhores cumprimentos,

8/10 Good

Antonia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, however it should be advertised you have to pre book spa. We had to wait until our last morning to use it. Not sure it's 5 star, but it is nice and the staff were lovely and very helpful.
Stayed 3 nights in Sep 2023
Response from Rosa Castro on Oct 4, 2023
Estimada Antônia,Foi um prazer recebê-lo no Porto Palacio by the EditoryMuito obrigado por partilhar connosco a sua opinião. O seu feedback ajuda-nos a melhorar a qualidade dos nossos serviços . Obrigada! Aguardamos com expectativa a sua próxima visita ao Porto. Atenciosamente,

10/10 Excellent

Dale

Traveled with partner
Liked: Property conditions & facilities
Beautiful place, helpful staff, quiet, great view of city
Stayed 1 night in Oct 2023
Response from Rosa Castro on Oct 7, 2023
Dear Dale,Thank you so much for sharing with us your experience. It was a pleasure to welcome you to our hotel! We appreciate your positive comments regarding our services and staff assistance. We look forward to welcoming you back on your next visit to Porto. Best regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rosa Castro on Oct 7, 2023
Estimado Roberto,Muito obrigado por partilhar connosco a sua experiência. Foi um prazer recebê-lo no nosso hotel! Agradecemos o seu excelente comentário relativamente à sua experiencia Esperamos poder voltar a recebê-lo na sua próxima visita ao Porto. Com os melhores cumprimentos,

8/10 Good

Lindsey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Porto Palace Editory
We stayed three nights at Porto Palacio and enjoyed the high quality of the facilities. The gym on the lower level was a nice surprise; very large with most weights and equipment one might need. The neighborhood streets and sidewalks are under major construction making it a pedestrian challenge. The location is a bit distant from the river but doable on foot. The underground parking spiral is not recommended for larger cars or SUV’s. Best to leave this job to the valets!
Stayed 3 nights in Sep 2023
Response from Rosa Castro on Oct 1, 2023
Dear Mrs. Lindsey,Thank you very much for sharing with us your experience at the Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We wish to be able to receive you again in the near future.Kind regards,

8/10 Good

Y

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great beds, AC, and shower. Good selection of TV channels to watch. The rooftop lounge and bar is a highlight. The only negative was that our carpets were extensively stained and some of the desks were sticky, so cleanliness was an issue for us. Would still recommend, but keep that in mind.
Stayed 3 nights in Sep 2023
Response from Rosa Castro on Sep 30, 2023
Estimada Y,Foi um prazer recebê-lo no Porto Palacio by the EditoryMuito obrigado por partilhar connosco a sua opinião. O seu feedback ajuda-nos a melhorar a qualidade dos nossos serviços e instalações. Obrigada! Aguardamos com expectativa a sua próxima visita ao Porto. Atenciosamente,

2/10 Terrible

Richard

Stayed 2 nights in Sep 2023
Response from Rosa Castro on Sep 26, 2023
Dear Richard,Thank you very much for rating our hotel.Sorry we have not met your highest expectations. Well work harder next time to make your experience wonderful. Best regards,

6/10 Okay

Aida

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was giving first wrong room type, not what was excepted.
Stayed 1 night in Sep 2023
Response from Stay at Porto Palacio Hotel by Editory on Sep 21, 2023
Dear Mrs Aida, Thank you for sharing your experience with us at the Porto Palácio Hotel by Editory, it was a pleasure to welcome you! We have taken note of your comments and appreciate the opinion you have shared with us, as this is the only way we can improve the provision of our services. We would like to take this opportunity to let you know that your comments are very much appreciated, so that we can improve the quality of our facilities and services, thank you. We look forward to welcoming you back in the near future.Best regards,Rosário Neiva

10/10 Excellent

Donald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, the restaurant on 19th floor was a pleasant surprise. Some staff at breakfast could have more been more pleasant.
Stayed 3 nights in Sep 2023
Response from Rosa Castro on Sep 7, 2023
Dear Donald,It was a pleasure to welcome you in our hotel!Thank you for the feedback shared here, as it is only possible for us to improve the quality of our service and facilities through your coments. We look forward to welcoming you back on your next visit to Porto.Beat regards, R

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Rosa Castro on Sep 5, 2023
Dear Deborah,Thank you for your review. We are delighted that you enjoyed your stay with us.. Your feedback was very much appreciated.We hope we will have the opportunity to welcome you back again in the future.Kindest regards,

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean. I liked the free vallet parking. The rooftop patio and free drink upon arrival was also very nice. A swim cap is required for the pool and are for sale for 3 euros if you don’t bring your own. The pool was very clean as a result. There was some construction around the property which did detract and also made it a bit difficult to access the bus The food from the restaurant was good; however we ordered our burger well done and it was more medium. Drinks were ridiculously expensive for Portugal. 5.50 euros for a can of soda. Go to the supermarket next door and you’ll find them for 1.50.
Stayed 2 nights in Aug 2023
Response from Stay at Porto Palacio Hotel by Editory on Aug 22, 2023
Dear Mr Peter, Thank you for sharing with us your experience at Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We hope to be able to receive you again in the near future.Best regards,Rosario Neiva

8/10 Good

Jacqueline, San Mateo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nice. Location was not near the city center so not very convenient the breakfast was good. The staff was excellent ; friendly and helpful. Our room was clean and comfortable.
Stayed 3 nights in Jul 2023
Response from Stay at Porto Palacio Hotel by Editory on Aug 3, 2023
Dear Madam Jacqueline, Thank you for sharing with us your experience at Porto Palácio Hotel by Editory, it was a pleasure to receive you! We hope to welcome you back in the near future.With the best regards,Rosário Neiva

4/10 Poor

Marco

Stayed 1 night in Jul 2023
Response from Rosa Castro on Jul 26, 2023
Estimado Marco,Foi um prazer recebê-lo no Porto Palacio by the Editory.Obrigado por partilhar a sua opinião connosco. Os seus comentários ajudam-nos a melhorar a qualidade dos nossos serviços e instalações. Ficamos-lhe muito gratos. Ficamos a aguardar a vossa próxima visita ao Porto.Com os melhores cumprimentos,

10/10 Excellent

Minesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Rosa Castro on Jul 24, 2023
Dear Minesh,Thank you very much for rating our hotel. It is always a thrill to know that we have met your highest expectations.We look forward to welcome you back again very soon. Best Regards

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Other than the construction out front this property was amazing!
Stayed 1 night in Jul 2023
Response from Rosa Castro on Jul 23, 2023
Dear Julia, Dear client,Thank you very much for rating our hotel. It is always a thrill to know that we have met your highest expectations.We look forward to welcome you back again very soon.Beat regards,

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Rosa Castro on Jul 15, 2023
Dear Maciej,Thank you very much for the positive comment shared here regarding the experience you had at Porto Palácio by The Editory It is gratifying to know that we have lived up to your best expectations , We hope to be able to welcome you in the near future and continue to deserve your preference. Best regards

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in Porto for 4 days, hotel is situated in a very convenient area, 20 min from the ocean, 20min from the historical area. Staff is very friendly amd room are nice amd cosy amd very clean
Stayed 3 nights in Jul 2023
Response from Rosa Castro on Jul 15, 2023
Dear Angela,Thank you very much for the positive comment shared here regarding the experience you had at Porto Palácio by The Editory. It is gratifying to know that we have lived up to your best expectations , We hope to be able to welcome you in the near future and continue to deserve your preference. Best regards

10/10 Excellent

Wen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the stay
It was amazing! We love the spacious and very clean room. The staffs are very friendly
Stayed 2 nights in Jul 2023
Response from Stay at Porto Palacio Hotel by Editory on Jul 4, 2023
Dear Mr Wen Thank you for sharing with us your experience at Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We wish to be able to receive you again in the near future.Best regards,Rosario Neiva

8/10 Good

Ben

Traveled with family
Liked: Property conditions & facilities
The hotel was very good in general and the reception staff were brilliant. However the housekeeping was awful. One day we were only left one towel and on other days they cleared all of our toiletries so we had no soap. They were also intermittent with their topping up of coffee facilities. Around the hotel they are working on a new tram line so walking about was a little difficult.
Stayed 7 nights in Jun 2023
Response from Stay at Porto Palacio Hotel by Editory on Jul 3, 2023
Dear Sir Ben Thank you for sharing with us your experience at the Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We wish to be able to receive you again in the near future.Best regards,Rosario Neiva

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel quiet, clean and convenient
Stayed 1 night in May 2023
Response from Stay at Porto Palacio Hotel by Editory on Jul 3, 2023
Dear Sir Manuel Thank you for sharing with us your experience at the Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We wish to be able to receive you again in the near future.Best regards,Rosario Neiva

6/10 Okay

Glen

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel rm was the size of my walk-in closet at home there was no where to put my suitcases other than on the floor and then we literally had to climb over the suitcases to get around the room. The top of the coat closet was absolutely filthy with lint and dust had been cleaned in a long time. Bed was good. Service was great. The air conditioner was adequate know as well as I wanted it to be, but it was adequate.
Stayed 2 nights in Jun 2023
Response from Rosa Castro on Jun 14, 2023
Dear Glen,Thank you very much for sharing your experience at Porto Palácio Hotel by Editory. It was a pleasure to welcome you!We take note of your comments and thank you for the opinion you shared with us, as this is the only way we can improve our services.We look forward to welcoming you back at Porto Palacio Hotel by Editory very soon.Best regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating and friendly.
Stayed 3 nights in Jun 2023
Response from Rosa Castro on Jun 13, 2023
Dear William,Thank you very much for taking the time to review our property. It is always heartwarming to hear that our staff and service were appreciated. We look forward to welcoming you back on your next visit to Porto. Best regards,

8/10 Good

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The high note of the stay was the gourmet quality of food at the restaurant Auge on the top floor with a 360-degree panoramic view of the city. The rooms were spacious and comfortable. The personnel were very professional and courteous. Commute to city attractions requires a 15 to 20 minutes taxi ride and there are not many restaurant options in the area.
Response from Rosa Castro on Jun 12, 2023
Estimada Sra. Adriana,Obrigada por partilhar connosco a sua experiência no Porto Palácio by the Editory. Foi um prazer recebê-la no nosso hotel! Ficamos felizes por saber que os nossos serviços estão à altura das expectativas. Esperamos poder voltar a recebê-la num futuro muito próximo e continuar a merecer sempre sua preferência,Cumprimentos,

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For us it was a walkable distance to City centre. Staff welcoming and room size was spacious and I liked the welcome complementary port and “Nata” pastries.
Stayed 5 nights in May 2023
Response from Rosa Castro on May 14, 2023
Dear Patricia,Thank you for your positive review and comments on our services.At the Porto Palacio Hotel by The Editory, the top priority is to provide all guests with a pleasant, clean and safe stay. We are proud to know that we have made your experience exceptional and we look forward to welcoming you on your next stay in Porto. Sincerely,

10/10 Excellent

Nigel Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room. Staff were friendly and helpful. Breakfast was amazing.
Stayed 3 nights in May 2023
Response from Rosa Castro on May 14, 2023
Dear Nigel Patrick,Thank you very much for taking the time to review our property. It is always heartwarming to hear that our staff and service were appreciated. We look forward to welcoming you back on your next visit to Porto. Best regards,

10/10 Excellent

Till

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Rosa Castro on May 9, 2023
Dear client,Thank you very much for rating our hotel. It is always a thrill to know that we have met your highest expectations.We look forward to welcome you back again very soon. Best Regards

6/10 Okay

Sarah

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are extremely outdated and certainly not 5-star. The room carpets were stained and dirty, sheets were ripped/had holes in them, and furniture/paint was chipped. I had two rooms booked in our reservation and we were treated very differently. We booked at the spa, one of us was sent to the actual spa (where there is aqua therapy), and the other was brought into the gym locker room. Heavy construction outside also makes for an unpleasant stay.
Stayed 2 nights in Apr 2023
Response from Porto Palacio Hotel by Editory on Apr 30, 2023
Dear Mrs. Sarah,thank you for sharing with us your experience at the Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We have taken note of your comments and thank you for the opinion you shared with us, as this is the only way we can improve our service delivery. We take this opportunity to inform you that your notes, have our best reception with the aim of improving the quality of our facilities and services, thank you. We wish to be able to receive you again in the near future.Best regards,Rosario Neiva

8/10 Good

Kandice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place, comfortable room.
Stayed 1 night in Apr 2023
Response from Porto Palacio Hotel by Editory on May 2, 2023
Dear Mr Kandice, Thank you for sharing with us your experience at the Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We hope to be able to welcome you again in the near future.Best regards,Rosario Neiva