Ratings based on 568 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Not close to downtown, but metro station nearby.

Posted Oct 3, 2016
Comfortable and very clean. Friendly staff. No complaints on my part.
Comment from Hotel Management
Oct 6, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Dear Guest, Thank you for your preference and feedback, which we will share with our team. We shall be pleased to welcome you again. Best wishes, Joana Almeida - GM
5 out of 5
by A verified traveler

Nice hotel for business.

Posted Sep 21, 2016 on Hotels
My stay here is always good. I stay here about 2 times per year and one of the bell guys always remembers me.
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for your loyalty and feedback, which we will share with our team. As always, we shall be delighted to welcome you again. Best wishes, Joana Almeida - GM
3 out of 5
by A verified traveler

Software good. Hardware not

Posted Sep 19, 2016
Very helpful staff. Bathtub sink not working. Phone not working. Everything too old
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good

Posted Sep 16, 2016
The hotel is very nice , he far a way from the old city and The price is too expensive
Comment from Hotel Management
Sep 20, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Dear Guest, Thank you for your preference and opinion. We shall be pleased to welcome you again in the future. Regards, Joana Almeida - GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Treffynnon Cymru

Excellent staff, quiet location.

Posted Sep 13, 2016
This is an excellent hotel up to Sheraton standards. It was very clean and comfortable. From check in to check out the staff were courteous, pleasant and very helpful. Service was attentive without being obtrusive, particularly the New York bar staff; the food served in the bar was also good. Room service was prompt and of reasonable cost for a 5 star hotel. The furniture was of good standard originally and comfortable but signs of wear on the chairs in the restaurant and bar were obvious. The bedroom was clean, spacious and comfortable. The bathroom was of good size and I liked the separate cubicles for the toilet and shower. The location was quiet; which is good to get away from it but it does mean that you are away from the main sights and nightlife in the centre of town. There are some local bars and restaurants. Taxis were readily available from outside the hotel and the nearest metro station is a ten minute walk away at the top of the street. Including the walk to the metro station it took about 35 -45 minutes to get to central Porto and it took around 20-30 minutes, or longer depending on traffic, by taxi The metro was easy to use, frequent and the ticket machines had instructions in English (not Welsh though!) which made life easier; it is was also very cheap. Overall we enjoyed our stay at the hotel very much and would highly recommend to others who do not mind not being in the central of things.
Comment from Hotel Management
Sep 15, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Dear Ken, Thank you very much for your preference, detailed comments and recommendation. We shall be delighted to welcome you again in your next visit to Porto. Yours truly, Joana Almeida – GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge, England

Quiet location, helpful staff

Posted Sep 10, 2016
Pros: Helpful staff, cleanliness, garden
Cons: Tea making facilities in the room
Location: The location is a taxi ride away from downtown Porto so need to allow fir farrs when planning your trip but we enjoyed the tranquility of the setting.
Very pleasant hotel, the location was quiet with tranquil relaxing garden. The staff were attentive and helpful with excellent English.
Comment from Hotel Management
Sep 13, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Dear Marianne, Thank you so much for having stayed at our property, as well as for your opinion, which we will gladly share with our team. We shall be delighted to welcome you again in the future. Yours truly, Joana Almeida - GM
4 out of 5
by GEOFF

This traveler left a rating score only Posted Aug 27, 2016 on Hotels
4 out of 5
by A verified traveler from Lisbon, PT

nice business hotel

Posted Aug 23, 2016
Pros: nice business hotel
Cons: check in was slow and they ignored the special check in for frequent stayers with status
Location: nothing near by. location is not convenient for non-business travel
though it is possible to go to the city center by a 10 minute walk to the metro and then 4 more stops, it is not convenient for anything but business travel.
Comment from Hotel Management
Aug 31, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Dear Thomas, Thanks for your preference and comments. We are sorry you did not fully enjoy your stay with us. Yours sincerely, Joana Almeida - GM
5 out of 5
Recommended
for Everyone
by A verified traveler from GB

A spot of pampering

Posted Aug 10, 2016
Club room benefits worth the extra. Location good for public transport links.
Comment from Hotel Management
Aug 23, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Dear Guests, Thank you very much for your preference and feedback. We’re happy to read we were able to meet your expectations during your stay. Regards, Joana Almeida – General Manager
4 out of 5
by Sara

This traveler left a rating score only Posted Aug 7, 2016 on Hotels