Excellent staff, quiet location.
Posted Sep 13, 2016
This is an excellent hotel up to Sheraton standards. It was very clean and comfortable. From check in to check out the staff were courteous, pleasant and very helpful.
Service was attentive without being obtrusive, particularly the New York bar staff; the food served in the bar was also good. Room service was prompt and of reasonable cost for a 5 star hotel.
The furniture was of good standard originally and comfortable but signs of wear on the chairs in the restaurant and bar were obvious. The bedroom was clean, spacious and comfortable.
The bathroom was of good size and I liked the separate cubicles for the toilet and shower.
The location was quiet; which is good to get away from it but it does mean that you are away from the main sights and nightlife in the centre of town. There are some local bars and restaurants. Taxis were readily available from outside the hotel and the nearest metro station is a ten minute walk away at the top of the street. Including the walk to the metro station it took about 35 -45 minutes to get to central Porto and it took around 20-30 minutes, or longer depending on traffic, by taxi The metro was easy to use, frequent and the ticket machines had instructions in English (not Welsh though!) which made life easier; it is was also very cheap.
Overall we enjoyed our stay at the hotel very much and would highly recommend to others who do not mind not being in the central of things.
Comment from Hotel Management
Sep 15, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Dear Ken, Thank you very much for your preference, detailed comments and recommendation. We shall be delighted to welcome you again in your next visit to Porto. Yours truly, Joana Almeida – GM