Staff were friendly and helpful. The food was excellent. The spa was a great way to unwind.
The bar staff always remembered what drinks we wanted without being prompted, the sign of attentive staff and excellent customer service.
The concierge was very helpful with directions and recommendations.
Comment from Hotel Management
Dec 15, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Dear Guest, Thank you for your preference and feedback, which we will share with our team. We are sorry for the incident that you describe, and look forward to welcoming you again in the future. Yours truly, Joana Almeida - GM