Ratings based on 542 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Toronto

Posted Nov 27, 2016
Nice, clean room. Was close to the elevator (room 306) but was very quiet. A bit dark in the room - could use brighter light bulbs but that is really the only complaint. Great restaurant on site
Comment from Hotel Management
Nov 28, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Dear Rhonda, Thank you for your preference, comments and suggestion. We shall be delighted to welcome you back at our hotel. Best regards, Joana Almeida - GM
3 out of 5
by A verified traveler

Posted Nov 17, 2016
Pros: room size
Cons: -more consistent cleaning -my room door was left open all day after cleaning, not a pleasant surprise after a long work day -more safe maintainance
Location: Casa da Musica , Supermarket are close
-my room door was left open all day after cleaning, not a pleasant surprise after a long work day -staff had to come to the room 3x to service the safe, replace batteries etc +good room service + food +nice spa & gym
Comment from Hotel Management
Nov 22, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Dear Guest, Thank you for your preference and detailed comment. We are sorry we haven’t been able to meet all your expectations, and remain at your disposal to investigate should you decide to send us additional information in private. Best regards, Joana Almeida- GM
4 out of 5
by A verified traveler

Bel hôtel un peu excentré

Posted Nov 9, 2016
Cons: Piscine payante Absence de bouilloire 15 min du métro
Location: Sans environnement particulier. Calme
Chambre spacieuse, literie confortable. On regrette l'accès payant à la piscine et l'absence de bouilloire dans la chambre. Restaurant inadapté au standing de l'hotel
Comment from Hotel Management
Nov 12, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Cher Client, Merci d’avoir choisi notre hotel, ainsi que pour votre opinion. Nous sommes désolés de ne pas vous avoir totalement plû. Dans la perspective d’un future séjour, veuillez SVP savoir que nous avons des options de tarifs oûù l’accés au Spa est inclu. Meilleures salutations, Joana Almeida - DG
5 out of 5
by A verified traveler

Muy buena calidad

Posted Nov 1, 2016
Pros: Las instalaciones y personal muy atento. El zumo de naranja del desayuno!!!
El hotel excelente aunque no está en El Centro histórico
Comment from Hotel Management
Nov 3, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Estimado Hóspede, Agradecemos a sua preferência e comentários. Lamentamos que a nossa resposta não seja em Castelhano, e que a sua satisfação não tenha sido plena. Esperamos poder voltar a acolhê-lo no nosso hotel. Atentamente, Joana Almeida - DG
4 out of 5
by A verified traveler

Posted Nov 1, 2016
El hotel es bonito y situado en una buena zona, sin embargo, las habitaciones estan algo viejas.
Comment from Hotel Management
Nov 3, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Estimado Hóspede, Agradecemos a sua preferência e comentários. Lamentamos que a nossa resposta não seja em Castelhano, e que a sua satisfação não tenha sido plena. Gostaríamos de o informar que o hotel iniciou um processo de renovação de quartos, e esperamos poder voltar a acolhê-lo no nosso hotel. Atentamente, Joana Almeida - DG
5 out of 5
by A verified traveler from Uruguay

Hotel muy moderno con servicios de primer nivel.

Posted Oct 27, 2016
Pros: Todo
Cons: A mi juicio está todo muy bien.
Muy confortable hotel, con excelentes amenities. Personal muy amable. Lo recomiendo sin dudas.
Comment from Hotel Management
Oct 28, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Estimado Marcelo, Agradecemos a sua preferência, comentários e recomendação, que vamos partilhar com a nossa equipa. Lamentamos que a nossa resposta não seja em Castelhano, e esperamos poder voltar a acolhê-lo quando regressar à cidade do Porto. Atentamente, Joana Almeida - DG
5 out of 5
by A verified traveler from Birmingham UK

Nice hotel. A bit out of the city but close enough

Posted Oct 24, 2016
Lovely hotel. Great spa and facilities. Restaurant food was excellent. Highly recommend doing the wine cellar tasting menu - 58 Euros and a lot of wine.
Comment from Hotel Management
Oct 27, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Dear Mrs P, Thank you very much for having stayed with us, and having taken the time to let us have such a wonderful feedback. We shall be delighted to welcome you again at our hotel. Yours sincerely, Joana Almeida - GM
5 out of 5
by A verified traveler from Germany

Hervorragendes und modernes Hotel

Posted Oct 16, 2016
Location: Etwas außerhalb, jedoch Porto-Zentrum gut erreichbar
Exzellentes und modernes Hotel mit sehr gutem Service Geräumige und sehr gut ausgestattete Zimmer im "Club"-Level-Bereich
Comment from Hotel Management
Oct 18, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Dear NN, Thank you for your preference and opinion, which we will share with our team. We are looking forward to welcoming you again in the future. Yours sincerely, Joana Almeida - GM
5 out of 5
by A verified traveler

Posted Oct 11, 2016
Très bien mais un peut loin du centre ville.
Comment from Hotel Management
Oct 15, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Cher Client, Merci d’avoir choisi notre hotel, ainsi que pour votre commentaire. Nous serons ravis de vous accueillir de nouveau. Meilleures salutations, Joana Almeida - DG
4 out of 5
by A verified traveler

Efficient, helpful, cheerful staff

Posted Oct 10, 2016
Pros: Friendly staff
Cons: Room lighting
Location: Port tasting!
Excellent service from staff in all the parts of the hotel. Excellent breakfast, good spa, lovely room.
Comment from Hotel Management
Oct 12, 2016 by Sheraton Porto Hotel & Spa, Hotel Management
Dear Guest, Thank you very much for your preference and comments, which we will gladly share with our team. We shall be pleased to welcome you again whenever you come back to Porto. Best regards, Joana Almeida - GM