Ratings based on 277 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Sep 19, 2016
It was an okay experience. Non-smoking king suite smelled of cigarette smoke.
Comment from Hotel Management
Oct 6, 2016 by Nikki, Hotel Management
Thank you choosing to stay with us for your lodging needs. I want to apologize on behalf of the hotel for failing to meet your expectations on the room cleanliness. It has been brought up to the appropriate departments. We hope you will return again soon.
5 out of 5
by A verified traveler from Liverpool, ny

Posted Sep 8, 2016 on Hotels
Nice hotel, very clean, friendly staff and great breakfast...
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us for your lodging needs. We are please that you enjoyed your stay and hope to see you come back soon.
4 out of 5
by A verified traveler

Not Impressed

Posted Sep 3, 2016 on Hotels
The room smelled really bad. Whatever cleaner they used smelled like dirty bathroom. Yuck. We were not told we could not leave our dog in the room which caused problems. At breakfast, the juice/water machine was broken. There was nothing to drink but milk form the carafes meant for cereal. I emptied the 2% and left it on the counter. Instead of filling it, the attendant just put it back on the rack empty. I was very dissapointed with this stay.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Thank you for taking the time to write us a review on your stay. I am sorry that your stay was less and pleasurable and will be sure to approach the problem. We hope you will be likely to return to give us another chance.
5 out of 5
by Vanessa

Posted Aug 30, 2016 on Hotels
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and hope you will choose to stay with us again soon.
5 out of 5
by A verified traveler

nice one night stay close to resturants

Posted Aug 13, 2016
Cons: price was too high
we were on our way north . we like to stay in dover because there are a lot of resturants.
Comment from Hotel Management
Aug 13, 2016 by Nikki, Hotel Management
Thank you for choosing to stay with us. We hope you choose to stay with us again soon.
4 out of 5
by A verified traveler

Mini family vacation

Posted Aug 12, 2016 on Hotels
Slow check in but friendly staff. Room was pretty clean except the couch and under the couch had obviously not been checked, cleaned in awhile. Quiet, well maintained pool and hottub, nice lobby, hot coffee, decent but small breakfast buffet. Room was a bit smaller than we expected for a suite but if was fine. I just expected the room would have been more prepared for 6 people, but it was prepared more for two. ..but overall it was fine. I'd return without hesitation.
Comment from Hotel Management
Aug 13, 2016 by General Manager, Hotel Management
Thank you for taking the time to write a review. I do apologize for the inconvenience on the room size and hope you return soon to give us another shot.
4 out of 5
by A verified traveler from Lexington, MA

Odd Smell in Bathroom!

Posted Aug 11, 2016
Cons: The odd smell in the bathroom and the soaps smelled weird too.
This was a pretty nice hotel for many reasons. The bed was great and they bothered to inform us that the pillows in front were soft while the one in the back were firmer. The breakfast area was very cramped and the raisin bran cereal was stale. It was also stuck so I had to shake the case to get any out. The Wi Fi worked fine. But, There was an ODD SMELL in the bathroom sort of like wet paper. The soaps smelled weird too.
Comment from Hotel Management
Aug 12, 2016 by Nikki, Hotel Management
Thank you for choosing to stay with us, however I apologize that we failed to meet all your expectations. I hope you choose to stay with again in the future so we can make it right.
3 out of 5
by A verified traveler from Branford, Ct

Overpriced and dirty

Posted Aug 9, 2016
Paid over $200 a night after taxes for a comfortable bed..water pressure very weak, dirty drain and carpeting..had to wait for coffee in the morning, buffet eggs and sausage were cold and the lobby mens room.was disgusting and not cleaned all weekend.
Comment from Hotel Management
Aug 12, 2016 by Nikki, Hotel Management
Thank you for choosing to stay with us, however I apologize on behalf of my staff for not meeting your expectations. I hope you give us another shot in the future to make it up to you.
4 out of 5
by Christina

Would stay again

Posted Jul 31, 2016 on Hotels
Just had a minor issue with the shower pressure and temp.
Comment from Hotel Management
Aug 9, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us for your lodging needs. I apologize for the inconvenience that you experienced and will be looking into it. We hope to see you again soon.
4 out of 5
by Shirley from Chicopee

Posted Jul 23, 2016 on Hotels
Overall a "nine" the room got very warm when trying to sleep even though air conditioning was on max. Didn't run all night. came on twice. But was not enough.
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
I am very sorry about your experience with the air conditioner not working well. I will bring this issue to maintenance so we can avoid it for other guests as well as future stays.