Front of property

Reviews of Exeter Inn

3.5 out of 5
Exeter Inn
90 Front St, Exeter, NH

Reviews

8.8

Excellent

Rating 10 - Excellent. 497 out of 835 reviews" "
Rating 8 - Good. 225 out of 835 reviews" "
Rating 6 - Okay. 74 out of 835 reviews" "
Rating 4 - Poor. 26 out of 835 reviews" "
Rating 2 - Terrible. 13 out of 835 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a wonderful place to relax and enjoy the peaceful atmosphere. I will return one day and definitely stay again
Stayed 4 nights in Apr 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service
It's an older property but well maintained and very friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and love it!
Stayed 1 night in Mar 2024

8/10 Good

Roland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Charming but old. Restaurant and pub closed.
Stayed 1 night in Mar 2024

2/10 Terrible

Meredith

Disliked: Cleanliness, staff & service, property conditions & facilities
Used to be a nice place, now dirty, run down and not well kept
Stayed 1 night in Feb 2024
Response from caitlyn on Mar 2, 2024
Thank you sincerely for sharing your recent experience with us. Your feedback is incredibly valuable, and we are genuinely grateful for your openness. I want to extend my deepest apologies for the delays and service gaps you encountered during your stay. Rest assured, I take your comments seriously and will personally address these issues with our team.Your insights guide us in refining our service standards. To make amends, I would love to assist in arranging a future stay for you, ensuring a much more memorable and enjoyable experience. Your satisfaction is our priority, and I am committed to ensuring your next visit surpasses expectations.Once again, I apologize for any inconvenience caused and appreciate your understanding. We hope for the opportunity to restore your faith in our service and eagerly anticipate welcoming you back for a remarkable stay in the future.

10/10 Excellent

Daniel, Staten island

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Very clean and quiet. Quaint rooms. Friendly staff. Just don't park on the street in the winter time.
Stayed 1 night in Feb 2024
Response from caitlyn on Mar 2, 2024
Thank you sincerely for sharing your recent experience with us! Your feedback is not only greatly appreciated but also invaluable in our ongoing efforts to enhance our services. Your kind responses have truly brightened our day, and we are genuinely grateful for the opportunity to have hosted you. We eagerly await your next visit and the privilege of welcoming you back for another memorable stay!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. I had a great stay
Stayed 2 nights in Feb 2024
Response from caitlyn on Mar 2, 2024
Thank you sincerely for sharing your recent experience with us! Your feedback is not only greatly appreciated but also invaluable in our ongoing efforts to enhance our services. Your kind responses have truly brightened our day, and we are genuinely grateful for the opportunity to have hosted you. We eagerly await your next visit and the privilege of welcoming you back for another memorable stay!

8/10 Good

Vijayakumar

Stayed 2 nights in Feb 2024

4/10 Poor

Ori

Disliked: Property conditions & facilities
The rooms need a serious upgrade Peeling wallpaper Bkfst is mediocre
Stayed 2 nights in Jan 2024
Response from caitlyn on Mar 2, 2024
Thank you for taking the time to share your most recent experience with us. We appreciate your feedback and candor. Information we get from guests like yourself are invaluable to us. Having said that, first and foremost let me apologize for all the delays, mishaps and gaps in service you received during your stay. I will address your stay with my staff personally, and directly so that we can move forward to correct that maintenance request and create a better experience for you and our future guests. If there is anything else we can do to enhance your stay in the future, please don't hesitate to let me know. Again, I apologize, and I thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

Katherine, Exeter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from caitlyn on Mar 2, 2024
Thank you sincerely for sharing your recent experience with us! Your feedback is not only greatly appreciated but also invaluable in our ongoing efforts to enhance our services. Your kind responses have truly brightened our day, and we are genuinely grateful for the opportunity to have hosted you. We eagerly await your next visit and the privilege of welcoming you back for another memorable stay!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Caitlyn on Mar 2, 2024
Thank you sincerely for sharing your recent experience with us! Your feedback is not only greatly appreciated but also invaluable in our ongoing efforts to enhance our services. Your kind responses have truly brightened our day, and we are genuinely grateful for the opportunity to have hosted you. We eagerly await your next visit and the privilege of welcoming you back for another memorable stay!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully appointed historic inn set among a gorgeous, quiet historic town. Short drive to excellent dining. Very supportive comfortable bed.
Stayed 1 night in Dec 2023

8/10 Good

Jessica

Stayed 1 night in Dec 2023

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No fridge, no phone, toilet not working properly, the very minimum of a continental breakfast, heat not turned on and display not on. Waiter spilled a drink on my brother so bad he had to change his pants and attend dinner with no shoes on. Very disappointed this trip. The best part of the stay was "Nina" from the front desk. If not for her, we probably would have found another place to stay.
Stayed 2 nights in Dec 2023

8/10 Good

Mark

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from The Exeter Inn on Dec 8, 2023
Thank you for taking the time to share your feedback and for choosing to stay with us. We're pleased to see you had a positive experience overall. If there are specific areas where we can improve to make your next stay even better, please feel free to let us know. We value your input and hope to welcome you back for a five-star experience in the future.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taylor was her exceptional self. Always willing to help. Abby was so pleasant and helpful when checking out. This is our second visit and we will be back!
Stayed 2 nights in Nov 2023
Response from The Exeter Inn on Dec 8, 2023
Thank you for sharing your positive experience with us! We're delighted to hear that Taylor and Abby provided exceptional service during your stay. We appreciate your loyalty as returning guests, and we look forward to welcoming you back for your third visit.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We absolutely loved it here! The bed and pillows were comfy, staff was great! Room was very clean and perfect for what we needed. Price was good too! We will definitely be back if we are in that area again.
Stayed 1 night in Nov 2023
Response from The Exeter Inn on Dec 8, 2023
Thank you so much for your glowing review! We're thrilled to hear that you absolutely loved your stay with us. It's wonderful that you found the bed and pillows comfy, the staff great, and the room clean and perfect for your needs. We're also glad to know that you found the price to be good value. We can't wait to welcome you back if you're in the area again!

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The Exeter Inn on Dec 8, 2023
Thank you so much for your fantastic feedback! We're thrilled to hear that you had a 10 out of 10 experience with us. We appreciate your support and look forward to seeing you again soon!

6/10 Okay

Samuel

Traveled with partner
Disliked: Amenities, property conditions & facilities
Beautiful historic exterior, but very disappointing interior rooms and spaces….. in desperate need of renovation / redocrating. Linens not very soft (not quality of 4 star hotel) and no robes in the room. It was clean, but very looking outdated rooms. Also no phones in the rooms…. so tried using cell to call for extra towels about 8 pm and no one answered all evening.
Stayed 1 night in Oct 2023

6/10 Okay

Christopher

Traveled with partner
A rather dour experience. Check in with a lady who was likely Eastern European. Not at all welcoming. Stiff and cold. Property lacks warmth with little charm.
Stayed 1 night in Oct 2023
Response from The Exeter Inn on Oct 27, 2023
Your comments will be shared with our team to ensure that we maintain the highest standards of hospitality and guest satisfaction. We understand the importance of creating a positive and memorable experience for all our guests, and we are dedicated to making the necessary improvements.Once again, thank you for sharing your thoughts with us.

8/10 Good

Pamela

Traveled with partner
Beautiful location, lovely old hotel in the heart of this beautiful town. Amazing value. It’s showing its age but you can tell that significant improvements are underway. Our bathroom, for example, had elegant new tile and fixtures but the wall paper was quite drab. Needs new carpet but the linens were very nice. Everyone on staff was friendly and accommodating. Easy parking, free Continental breakfast, and very reasonable prices make it a great choice.
Stayed 5 nights in Oct 2023
Response from The Exeter Inn on Dec 8, 2023
Thank you for your thoughtful feedback! We're delighted that you appreciated our beautiful location and the charm of our historic hotel in the heart of the town. We're currently in the process of significant improvements, and it's wonderful to hear that you noticed the elegant updates in the bathroom. Your comments about the wallpaper and carpet are duly noted, and we'll continue our efforts to enhance the overall experience. We're glad you found our staff friendly and accommodating, and that the easy parking, free Continental breakfast, and reasonable prices added to your positive stay. We look forward to welcoming you back as we strive to make further improvements.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint town. Near the academy. Breakfast is part of the resort fee.
Stayed 1 night in Oct 2023
Response from The Exeter Inn on Dec 8, 2023
Thank you for sharing your experience! We're glad you enjoyed our quaint town and found our location near the academy convenient. It's great to note that breakfast is included as part of the resort fee. We hope you had a wonderful time exploring the town and we look forward to hosting you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Exeter Inn on Oct 27, 2023
Thank you for taking the time to rate us a perfect 10! We greatly appreciate your feedback and support.

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so friendly and helpful. Only complaint was repeated effort to call the hotel and never received any return call to reserve an extra night. Phone problems??
Stayed 1 night in Oct 2023
Response from The Exeter Inn on Dec 8, 2023
Thank you for your kind words about our friendly and helpful team. We sincerely apologize for the inconvenience you experienced with the phone reservations. It seems there might have been a technical glitch or oversight, and we appreciate you bringing it to our attention.

4/10 Poor

Heather

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has seen better days. I generally don't stay here, it's only out of convenience.
Stayed 1 night in Oct 2023
Response from The Exeter Inn on Dec 8, 2023
Thank you for sharing your feedback with us. We appreciate your honesty and regret that your recent experience did not meet your expectations. We are constantly working to improve our facilities and services. Your comments will be valuable in helping us enhance our guest experience. If there's anything specific you'd like us to address, please let us know. We hope to have the opportunity to welcome you back and provide a more positive stay in the future.

10/10 Excellent

sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Exeter Inn on Dec 8, 2023
Thank you so much for your fantastic feedback! We're thrilled to hear that you had a 10 out of 10 experience with us.

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Debra van

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, cozy inn. We loved the room and the bed. Only issue was accessibility. I'm on a walker and cane, and you have to use stairs to get into the Inn regardless of how you come in. ThereMs an elevator, apparently, but that doesn't help if you don't know it's there.
Stayed 1 night in Oct 2023

10/10 Excellent

Lea J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only here for a quick one night stay and everything was great- our room was comfortable and clean. The bed and pillows were very nice. Bathroom clean and room had great cozy touches! Old building with character but they have set it up with all conveniences needed. Staff attentive. We will definitely come back.
Stayed 1 night in Sep 2023

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place with excellent restaurant. Exeter itself was a surprise discovery. The inn is almost on the campus of Phillips Exeter Academy. Only complaint is the rather skimpy breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Natalie

Liked: Amenities
Lovely property
Stayed 1 night in Sep 2023

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Kat

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tired Inn needs a refresh.
The Inn is tired. The rooms need serious remodelling. Paint peeling, dirty windows, rusty air conditioner. The shower set up is terrible causing the entire bathroom floor to flood. The staff is lovely and it’s too bad they have to deal with these types of complaints. Also $15 for each charge for Tesla is insane given the high room rate. Restaurant also was not open on a Friday night because of a wedding and limited staff. I won’t be back anytime soon.
Stayed 2 nights in Sep 2023

10/10 Excellent

Merlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful choice for something unique!
Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Rebecca, Winterport

I went on this trip by myself to get a way and relax, the room was small( ok since I was alone), the dining a bit expensive but really tasty, and the shopping was wonderful. I would stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Megan

Stayed 1 night in Sep 2023

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great inn! A friend and I stayed for three days and had a wonderful time. The staff, rooms and food were outstanding. We may go up again just because it's such a terrific place.
Stayed 3 nights in Sep 2023

2/10 Terrible

Yoni

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Hope

Stayed 1 night in Aug 2023

6/10 Okay

Janet

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Needs improvement
Was not as clean as my previous stay. The evening was cool so I opened the window and the window sill was filthy. bathroom tiles were cracked. my daughters room (304) had an odd configuration of the "glass wall" which caused the bathroom to get soaked every time the shower was used. Continental breakfast was lacking. Bagels were like rubber, def not fresh. 2nd stay here and do not think there will be a 3rd.
Stayed 2 nights in Aug 2023
Response from Caitlyn Pyzdrowski - General Manager on Aug 21, 2023
Thank you for choosing the Exeter Inn, Jant. We are sorry to see your stay did not exceed your expectations and sincerely apologize for any inconveniences experienced. We welcome both positive and constructive feedback and will take your comments back to our property leaders for improvement.

10/10 Excellent

Dianoosh

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Caitlyn Pyzdrowski - General Manager on Aug 18, 2023
Thank you for choosing the Exeter Inn, Dianoosh! We are glad to see you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Caitlyn Pyzdrowski - General Manager on Aug 14, 2023
Thank you for choosing the Exeter Inn, Paul! We are glad to see you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service
We went to a concert at Hampton Beach Casino so appreciated the late night check in.
Stayed 1 night in Aug 2023
Response from Caitlyn Pyzdrowski - General Manager on Aug 10, 2023
Thank you for choosing the Exeter Inn, Karen! We are glad to see you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Caitlyn Pyzdrowski - General Manager on Aug 10, 2023
Thank you for choosing the Exeter Inn, Jennifer! We are glad to see you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Hailey

Stayed 1 night in Aug 2023

6/10 Okay

Richard, Woodland Hills

Liked: Staff & service
Well, its is a charming town, but this property is a former dormitory converted into a hotel. The room was small and well furnished. The bathroom was small, but most annoying was the lack of a shower door. Splashing water was part of the process on its use. Continental breakfast was not really edible. A good place to sleep, but not much else.
Stayed 1 night in Jul 2023
Response from Caitlyn Pyzdrowski - General Manager on Aug 8, 2023
Thank you for choosing the Exeter Inn, Richard. We sincerely apologize for any inconveniences experienced during your stay; this is not typical for us and not in keeping with our goal of providing every guest an enjoyable stay. We hope you will give us a second chance to exceed your expectations on a return visit.