Seasonal outdoor pool, open 9:00 AM to 8:00 PM, sun loungers

Reviews of Port Inn and Suites Portsmouth, Ascend Hotel Collection

3 out of 5
Port Inn and Suites Portsmouth, Ascend Hotel Collection
505 US Highway 1 Bypass, Portsmouth, NH

Reviews

8.4

Very Good

Rating 10 - Excellent. 508 out of 1000 reviews" "
Rating 8 - Good. 265 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast service.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Allen, Thank you for the glowing review of Port Inn Portsmouth! It is wonderful to know you enjoyed everything about your stay, especially our service. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely, Angel Nye, General Manager

10/10 Excellent

William, Allentown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and neat room, nice property and amenities.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear William, Thank you for the glowing review of Port Inn Portsmouth! We loved reading about your excellent experience at our boutique hotel. We are happy to provide our guests with clean and modern accommodations with an array of amenities. Thank you for mentioning these aspects of your stay with other travelers. We appreciate the feedback and look forward to your future visit.Sincerely,Angel Nye,General Manager

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was beyond courteous. Very pleased with how they saw to our every need.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear William,Thank you so much for sharing your feedback after your time with us here at Port Inn and Suites Portsmouth. We are lucky to have a passionate team who are sincere and committed in their determination to make a difference with each of our guests. They will be delighted to know you appreciate their service. Thank you once again, and we hope to have the pleasure of another visit in the not-too-distant future.Sincerely,Angel Nye,General Manager

10/10 Excellent

Nelli

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was dog friendly :)
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Nelli, Thank you for staying with us at Port Inn Portsmouth and for letting other travelers know what a convenient choice we are when planning a trip to the area with their pets. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Angel Nye, General Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and a very friendly, helpful staff.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Linda, Thank you for being our guest and for sharing your experience with other travelers. We are pleased you had a relaxing stay and that our accommodations and service exceeded your expectations. It was a pleasure to host you and we hope to see you again soon at Port Inn and Suites Portsmouth, Sincerely, Angel Nye, General Manager

6/10 Okay

Michael

Traveled with partner, Traveled with pets
Liked: Cleanliness
Ascend is not at the top of their game when it comes to customer service and room maintenance. Our first room had faulty plumbing in that we only had hot water at both sink and tub; We were moved to a smaller and less quality room; After complaint we were "upgraded" but that room had a bathroom with an exhaust fan beyond it's serviceable life as it was deafeningly loud. Black mold was noted in failing shower caulking; Room heating/cooling unit was so loud it was difficult to get to sleep. Words of apology was weak and when I cam to the front desk to get a couple bottles of water, the clerk who handled our concerns with little remorse actually charged us $3 per bottle of water one can get at on overpriced convenience store for 99¢. No offer of discount or discount voucher for a future stay was offered. Will not return. The upside of this hotel was that they do offer EV charging at no charge which to me as an EV was a great value...this trip I had my gas vehicle so...
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Michael, Thank you for letting us know about your recent visit. We are very sorry that you were checked into multiple rooms that were not ready and we also apologize for the service you received from our front desk staff upon stating your concerns. We take such matters seriously and rest assured this will be addressed appropriately. Thank you for your feedback and we hope you will consider staying with us again so we may provide you with the hospitality you expect and deserve.Sincerely, Angel Nye, General Manager

6/10 Okay

Angelica

Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Angelica,Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely, Angel Nye, General Manager

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special but clean and decent. Staff was friendly and helpful.
Stayed 1 night in Jan 2024
Response from General Manager on Mar 15, 2024
Dear Henry,Thank you so much for your uplifting review of your recent stay at Port Inn and Suites Portsmouth. We appreciate your nice comments regarding our clean accommodations and friendly staff. Nothing pleases us more than knowing that our guests had a comfortable and relaxing stay. We hope to welcome you back soon.Sincerely,Angel Nye,General Manager

10/10 Excellent

Allison

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for the excellent rating, Allison! We are thrilled we met your expectations for a fantastic stay at Port Inn and Suites Portsmouth and it will be our pleasure to host you again.Sincerely, Angel Nye, General Manager

8/10 Good

Sylvie, Saint Albans

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly
Stayed 1 night in Feb 2024
Response from General Manager on Feb 24, 2024
Dear Sylvie, Thank you for the glowing review of Port Inn Portsmouth! We are delighted that our friendly staff and excellent cleanliness standards contributed to your memorable experience. Thank you once again, and we hope to welcome you back soon.Sincerely,Angel Nye, General Manager

8/10 Good

Diana, Norridgewock

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for the kind rating, Diana! We are glad you had a good time at Port Inn and Suites Portsmouth and we look forward to the opportunity to host you again and turn that 4-star into a 5.Sincerely, Angel Nye, General Manager

10/10 Excellent

mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Caring staff member at check in and awesome employee setting up breakfast buffet
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Mary, Thank you for your generous review of Port Inn Portsmouth and especially for recognizing our team for the service they provided. We are always thrilled when our guests notice their kindness and enthusiastic spirit. Thank you once again, and we look forward to having you as our guest again whenever your travels bring you back to the area. Sincerely,Angel Nye, General Manager

10/10 Excellent

Richard

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Richard, Thank you for taking a moment to rate your experience. All of us at Port Inn and Suites Portsmouth are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely, Angel Nye, General Manager

6/10 Okay

Kerri

Liked: Cleanliness, staff & service
Staff were very friendly and helpful. The heater was noisy. Overall good stay.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Kerri, Thank you for sharing your feedback. While we are happy to see that you enjoyed your stay overall, we apologize for any inconvenience the noise from the heater caused you. We wish we had the opportunity to address this while you were still here so that we could have made amends. It would be our pleasure to host you again and ensure you have a quiet and restful experience. Sincerely,Angel Nye,General Manager

10/10 Excellent

Chris

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hot breakfast by Anne!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Chris,Thank you for the glowing review of Port Inn Portsmouth! We strive to provide everything that will make our guests’ stay a wonderful experience, so your gracious comments mean a lot to us. It will be our pleasure to host your next stay when you are back in the area.Sincerely,Angel Nye,General Manager

10/10 Excellent

Heather

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Heather, It is wonderful to know you had an enjoyable stay at Port Inn and Suites Portsmouth. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely, Angel Nye, General Manager

10/10 Excellent

Riley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that they had free tesla charging. Comfortable room, very quiet even though it’s on a super busy road
Stayed 1 night in Feb 2024
Response from General Manager on Feb 3, 2024
Dear Riley, Thank you for your nice comments about Port Inn Portsmouth! We are thrilled to know you had an incredible experience and appreciate your comments about our Tesla charging and accommodations. Thank you again for your kind review and we hope to welcome you back soon.Sincerely,Angel Nye,General Manager

10/10 Excellent

DARLINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was super friendly
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Darline, Thank you for evaluating your stay at Port Inn Portsmouth. Our front desk teams work very hard to provide a welcoming experience for all our guests, so we appreciate your recognition of their efforts. We will share your kind remarks at our next staff meeting. It was a pleasure to be of service, and we look forward to your next visit.Sincerely,Angel Nye,General Manager

10/10 Excellent

Melinda

Traveled with partner
Liked: Amenities, property conditions & facilities
We were looking for a budget friendly convenient property for cultural weekend in Portsmouth and Boston. Property is clean and although right off Route 1 bypass it was quiet. Easy access to downtown Portsmouth, highways and a great diner down the road. There was a problem with the room locks and the staff was very accommodating with getting us access and getting us on the road.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Melinda,Thank you for letting us know you had an amazing time at Port Inn and Suites Portsmouth. Being just minutes from downtown Portsmouth and highways and other attractions makes Port Inn Portsmouth an ideal choice for visitors, and we are glad you agree! We also appreciate your positive comment regarding our clean property and helpful staff. Thank you once again, and we wish you safe travels!Sincerely,Angel Nye,General Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away!!
Rented 2 rooms for a quick get away weekend with our daughter & son-in law! First thought was oh no a motel (previously a few we stayed at weren't very good) But boy were we wrong! Excellent condition, exceptional clean, rooms comfortable & inviting! Located right off the highway with restaurants, and stores easy drive within minutes. Price is very reasonable and would definitely stay again! Staff is very friendly and helpful, on things locally. What you see in there pictures is what you will get!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Kathleen, Thank you for your nice comments about our hotel. We are thrilled to know you had an incredible experience and appreciate your comments about accommodations and service. Being just minutes from downtown Portsmouth and a short drive to some of our beautiful beaches and other attractions makes Port Inn Portsmouth an excellent choice for visitors, and we are glad you agree! It was our pleasure hosting you, and we look forward to your next stay with us.Sincerely,Angel Nye,General Manager

8/10 Good

Theodore

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienient motel stay
Spent two nights here on business. Room was neat, clean and accomodating. Would have liked a mat in the tub as was very slippery without one. Otherwise nice accomodations and breakfast was nice to have added for getting out and getting a good start to the morning. Bed was very comfortable. This location was central to where I needed to work.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 11, 2024
Dear Theodore, Thank you for being our guest at Port Inn Portsmouth. We are pleased to know that we were able to provide you with a convenient and comfortable place to stay while you were here on a business visit. We also value your feedback and suggestions regarding the tub and we will address that immediately. It was a pleasure having you with us, and we hope to welcome you back again soon.Sincerely,Angel Nye,General Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,and quite
Stayed 1 night in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Michael, Thank you for your recent stay at the Port Inn Portsmouth. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with our clean and quiet accommodations. We appreciate your business and hope to welcome you back soon for another enjoyable stay.Sincerely, Angel Nye, General Manager

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Julie, Thank you for taking a moment to rate your experience. All of us at Port Inn and Suites Portsmouth are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area. We wish you a Happy New Year!Sincerely, Angel Nye, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had no issues, nice room, nice people.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
Dear Guest,Your feedback is the best performance measure we have, so thank you for sharing your experience with us. We are pleased with your positive comments about our nice rooms and our staff. We look forward to having you as our guest again soon at Port Inn and Suites Portsmouth.Sincerely,Angel NyeGeneral Manager

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy check in, friendly and good breakfast
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Edward,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Port Inn and Suites Portsmouth.Sincerely,Angel NyeGeneral Manager

8/10 Good

Scott

Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Scott,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Port Inn and Suites Portsmouth. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Angel Nye,General Manager

10/10 Excellent

Susan

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you for your outstanding rating, Susan! It is a pleasure to know that we exceeded your expectations. We look forward to hosting you again at Port Inn and Suites Portsmouth, and we hope that will be soon!Sincerely,Angel Nye,General Manager

10/10 Excellent

Chia-Nien

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Nov 2023
Response from General Manager on Nov 12, 2023
Dear Guest, Thank you for the excellent feedback! We are truly delighted to know that you had a wonderful time with us here at Port Inn and Suites Portsmouth and that you enjoyed our warm hospitality. We look forward to having you as our guest again soon.Sincerely, Angel Nye, General Manager

2/10 Terrible

Rena

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Room
We booked a two night stay, but the room smelled so bad from mold, mildew and dust that we decided to find another hotel the next morning at our own expense. That was a hard $300 lesson. I don’t believe the hotel rooms have been remodeled since the hotel was built decades ago. The carpet was thread bare and disgusting. The room was not just old, but it wasn’t clean. The air conditioner was emitting a foul smell so we turned it off. Even the bathroom sink was severely cracked and broken. It seems as though the manager replies to bad reviews by saying, “I’m sorry that you didn’t notice the improvements” but in all honesty, I did see someone working on the roof. I can’t imagine how bad the roof must be to rate fixing before repairing the rooms. The two positive things about this are the complimentary breakfast and the friendliness of the hotel staff. Choice Hotels should be ashamed for keeping this hotel under their brand. There are many reviews like this one…do not stay here.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Rena,Thank you for taking the time to review your recent stay with us. We truly apologize for your disappointing visit and while I know I cannot change the experience you had, I can assure you that the upgrades will be refreshing and we would love for you to return once it is completed. Once again, our apologies for not meeting your expectations and we hope you will give us another chance to change your opinion about our hotel.Sincerely,Angel Nye,General Manager

10/10 Excellent

Amelia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time. The room was clean and the front desk staff was delightful. This is a great "home base" to travel around New Hampshire, Maine and Massachusetts.
Stayed 6 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Amelia,Thank you for the excellent review of Port Inn and Suites Portsmouth! Your comments about our clean accommodations and friendly staff are appreciated. We are glad our hotel worked out to be a perfect home base for you to explore the area. It was a pleasure to host you and we hope you will be back soon.Sincerely,Angel Nye,General Manager

6/10 Okay

MarieLouise

Stayed 1 night in Oct 2023
Response from General Manager on Nov 9, 2023
Dear Marie, Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely, Angel Nye, General Manager

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. the staff was nice and the self-service breakfast had nice choices of hot and cold
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Margaret, Thank you for such a positive review of our hotel. Your comments about our accommodations, service, and breakfast are greatly appreciated. Thank you for choosing Port Inn and Suites Portsmouth. We hope you are already planning your next stay with us. Sincerely, Angel Nye, General Manager

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Matthew, We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely, Angel Nye, General Manager

10/10 Excellent

Leeann

Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Leeann, Thank you for taking a moment to rate your experience. All of us at Port Inn and Suites Portsmouth are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely, Angel Nye, General Manager

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Damaged Shower/Terrible Service
This is our second time staying here, and the room we were given (105) was okay but when we went to take a shower we found a severely damaged shower. When we spoke to the front desk, the man said he had received numerous complaints about that room and then asked us what we wanted to do. We asked for another room, but apparently, none were available. They were unable to give us a discount/credit, and the manager would not call us back after several attempts. How do you rent a room with a damaged shower? This motel is part of the Choice Hotels' "Ascend Hotel Collection".
Shower floor
Shower floor
Stayed 1 night in Oct 2023
Response from General Manager on Oct 22, 2023
Dear Guest,Thank you for taking the time to share your feedback. Our goal is to provide welcoming accommodations and we are sorry your room did not meet your expectations. On a future visit to the area, please reach out to us and we will do our best to ensure you have a comfortable and well-appointed room. Thank you and safe travels!Sincerely,Angel Nye,General Manager

4/10 Poor

Stephen, EXTON

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was simply not all that clean; in part because the hotel is old and in need of improvements. Area was not picturesque to say the least. Won't be back.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 8, 2023
Dear Stephen,Thank you for being our guest and for taking the time to leave a review. We apologize for not meeting your expectations for a great stay and for the cleanliness issues you experienced. We are currently undergoing renovations and we appreciate your patience and understanding. We hope you will give us another chance and stay with us the next time that you are in the area.Sincerely,Angel Nye,General Manager

10/10 Excellent

Joseph

Stayed 1 night in Oct 2023
Response from General Manager on Oct 4, 2023
Dear Joseph, Thank you for the excellent rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Port Inn and Suites Portsmouth. Sincerely, Angel Nye, General Manager

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
friendly
Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Dear Terry, Thank you for the five-star review of Port Inn and Suites Portsmouth. We are glad that you had a great stay and that you appreciated our friendly service. It will be our pleasure to welcome you once again when you are back in the area. Sincerely, Angel Nye, General Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Little thrown off my the photos that make it look “resort-like”, not like a side of the highway motel. But the room was clean and the staff very friendly. Breakfast was lovely and the location in Portsmouth was nice and centrally located.
Response from General Manager on Oct 4, 2023
Dear Jennifer, Thank you for your kind and generous review of Port Inn and Suites Portsmouth. We are glad that you had an overall good stay and that you appreciated our accommodations, service, and breakfast. We are also pleased to know that our location suited your needs. We appreciate your business and hope to see you again soon. Sincerely, Angel Nye, General Manager

8/10 Good

Dale

Traveled with partner, Traveled with pets
Liked: Amenities, property conditions & facilities
So far so good
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Dale,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Port Inn and Suites Portsmouth. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Angel Nye,General Manager

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Very comfortable bed. Fair price.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 30, 2023
Dear Gilbert,Thank you for being our guest and sharing your feedback. We are pleased to know you had an enjoyable stay and that our comfortable beds made it even better. It was a pleasure to host you and we look forward to having you back at Port Inn and Suites Portsmouth.Sincerely,Angel Nye,General Manager

4/10 Poor

Debra

Stayed 1 night in Sep 2023
Response from General Manager on Oct 17, 2023
Dear Debra, We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely, Angel Nye, General Manager

6/10 Okay

Cristina

Room was clean,But the front of the sink was crashed and the ceiling light had no protection, and the stove, one of the burners, did not work.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 27, 2023
Dear Cristina, Thank you for staying with us and sharing your feedback. While we are pleased you found your room to be clean, we apologize for the maintenance issues you pointed out. We always want all of our guests to be comfortable in their rooms and had we known, we could have moved you into a room that would have accommodated you better. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely, Angel Nye, General Manager

8/10 Good

Peter

Stayed 1 night in Sep 2023
Response from General Manager on Oct 17, 2023
Dear Peter, Thank you for the excellent rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Port Inn and Suites Portsmouth. Sincerely, Angel Nye, General Manager

2/10 Terrible

Isaac

Stayed 1 night in Sep 2023
Response from General Manager on Sep 27, 2023
Dear Isaac, We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely, Angel Nye, General Manager

6/10 Okay

Jim

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
First impressions matter. The guy on the front desk was too busy with a personal phone call to welcome us. We also asked some simple questions about the area and he was abrupt and unhelpful
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Jim,Thank you for leaving a review about your stay. We apologize for the service issues you described. Our number one priority is to provide thoughtful, attentive service with a commitment to quality; therefore, we regret that this was not your experience. We appreciate your insightful feedback and have shared it with our team so we can better serve our guests going forward. Thank you once again, and we hope to have you as our guest again in the future.Sincerely,Angel Nye,General Manager

2/10 Terrible

Carrie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpeting in thr room was thread bare dirty stained furniture in room very worn and dirty windows dirty and drapes disgusting didnt stay property refuse to refund me...terrible customer service. Beware the pictures look nice place is a dump!
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Carrie,Thank you for taking the time to leave a review about your visit. We would like to apologize for the cleanliness issues you experienced. Please know, we do not take such concerns lightly and do address them when we are made aware of these situations. We are currently in the process of renovations in both the public spaces and the guest rooms. We hope to have the opportunity to host you again in the future to show you all the improvements we have made.Sincerely,Angel Nye,General Manager

8/10 Good

Wayne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was good. The frontdesk staff - Jamal was very helpful and accommodating.
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Wayne,Thank you for taking the time to share your positive experience at Port Inn and Suites Portsmouth. We appreciate your kind words for Jamal; he will be so proud to read your thoughts about his great work. Thank you again, and we hope you will be back soon!Sincerely,Angel Nye,General Manager

6/10 Okay

Suzanne

Traveled with partner
Liked: Cleanliness
The property was easily accessible from the highway and close to downtown Portsmouth. The bedding was comfortable and the room was large. The room was "tired looking" and housekeeping is available only on request. While this was listed on a printout, it wasn't stated at check-in.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Suzanne,Thank you for being our guest. We are glad you had an overall comfortable stay and that you found our location to be convenient. Regarding our housekeeping service, we apologize that our staff did not inform you about it while checking-in. Thank you for your feedback, and we hope to have you as our guest again soon.Sincerely,Angel Nye,General Manager

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service
Response from General Manager on Sep 24, 2023
Dear Melissa, Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely, Angel Nye, General Manager