Ratings based on 123 Verified Reviews

4.0 out of 5
82% of guests recommend
4.6 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Cali

Excuse-filled, powdered breakfast, dog & pony show

Posted May 31, 2017
Pros: Great views. Though Positano is great from any angle. Honestly, Positano from the main town center looking up is a more dramatic view.
Cons: Staff does not speak good english, minimize issues instead of fixing them. Breakfast subpar/packaged.
Location: Far from main action in Positano, a long walk down and streous on way up so make sure you are fit. Lastly, I would not recommend.
We stayed here for several nights. This hotel is literally at the top of Positano by the main highway, so it's quite a trek down. We enjoyed the exercise, but it does make things inconvenient if you want to quickly run to your room for something. They supposedly have a shuttle but it seemed like a hassle as it only had a few pick up times. Most Positano hotels are rustic; I'd say this one is that way as well, though they've tried to make it modern looking outside. They own a sister property right on the waterfront which looks amazing. We paid an upgraded rate to get a jacuzzi terrace, thinking the bigger terrace offered better views. Honestly, the regular superior view room is just as good. The jacuzzi was not clean (staff said it was due to wind) and it did not maintain temperature ; one day it did not heat up past 33 degrees C, so that was disappointing (blame it on a "cold" 65 degree night). Staff tried to sweep these issues under the rug rather than trying to please us, which is what most hotels would do (one staff put his hand and pretended it was too hot: "Ahh Ow", i.e. a dog & pony show). They did not provide any discount or refund for lack of functional jacuzzi which is the whole reason we got that room. They tried to push a private expensive tour of Pompei (I suggest renting a car like we did). Also, breakfast is horrendous. Powdered eggs, packaged croissant, crackers, powdered orange drink. Capuccino seemed fresh, but that's it. Sheets uncomfortable, not cozy.
4 out of 5
by Christine

Great view, clean and spacious room

Posted May 15, 2017 on Hotels
Well looked after and very clean boutique hotel. Staff were very friendly, but not all spoke english which made some communication a little difficult. We were given a great, spacious room on the top floor with a wonderful private balcony. The air-conditioning didn't always work though.. Had to call reception who seemed to have the control to turn it on/off. Luckily we weren't there in the heat of summer. The jacuzzi was also unavailable for use until June. Parking is available on site for 35 euro per night for a medium sized car. This was quite handy as public parking garages in the area were quite difficult to get to. The hotel is located on the top of the town.. To get into Positano you need to catch a local bus, the stop is a 2 minute walk away from the hotel. The hotel do offer a free shuttle service to and from, but are not always available to do so. Wifi is not free and very expensive per day charge. A very basic free breakfast is served in the room. Other items are available, but is quite expensive. Room service has a 20 euro fee for any orders.. there are only a couple of restaurants nearby. Beware of using their phone. We made a 20 min local call which cost 30 euro on check out. The rate of the call was not discussed prior to connection of the call nor were the rates documented anywhere in the menu. You need to leave your hotel key at reception everytime you leave the hotel. We were given the incorrect room key on one occassion- not sure how safe that system is
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2017
Cons: The bed is quite hard and uncomfortable, so a foam or down mattress topper or a new mattress would be wonderful.
The view was amazing!! We loved looking out to the view, but the patio wall was too high to see over while seated at the table. Maybe a tall bistro type table and barstool chairs would be more appropriate.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vermont

Great hotel, not so great staff.

Posted Nov 9, 2016
Pros: The view from our room.
Cons: The front desk staff.
Location: Great place up on the hill with a great view.
This was a lovely place to stay, beautiful room, beautiful view of the water, and a great location. But the woman who booked the room for us forgot that the hotel was closing for the season for renovations and she told us we had to leave a day early - this was at 7:00 at night and check out was the next morning at 11:00. And she refused to pay for our transfer to another hotel - which she charged us 50 Euro for.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 22, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago IL

Beautiful

Posted Sep 24, 2016
I can't say enough good things about Palazzo Marzoli. We were welcomed upon arrival and were extremely happy with the service. All staff were very nice and accommodating. Breakfast was served daily on our deck and was substantial. The rooms were beautiful and the location for us was perfect. It's at the upper part of Positano but an easy walk to the beach. Also close to laundry and local markets. After a cramped bus ride from Sorrento we enlisted the hotel's shuttle which was very worth it. We would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

Love the View

Posted Aug 29, 2016
Love this hotel so much - location, its view, staff, free shuttle and the nicely decorated room. I missed it so much!
4 out of 5
by babak

This traveler left a rating score only Posted Aug 1, 2016 on Hotels
1 out of 5
by A verified traveler

Stay away

Posted Jul 30, 2016 on Hotels
Do not stay here. Staff are incredibly rude and will do anything to rip you off. Also located at the top of the hill so be prepared to walk lots of steps
4 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Very nice hotel. Located on SS163.

Posted Jul 29, 2016
Clean, nice room. Comfortable bathroom. Terrace looking to the sea. Location not near the beach or Positano's center, you will need to use the bus, shuttle or car. Breakfast is minimal, nice touch that served in the room. A nice hotel at a reasonable price close to Positano. Very nice stuff, really trying to give you best service.