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Reviews of Dunama Hotel & Casino

3 out of 5
Dunama Hotel & Casino
Flamingo Beach Road Flamingo del super, Masai 200 North, Cabo Velas, Guanacaste

Reviews

7.6

Good

Rating 10 - Excellent. 187 out of 542 reviews" "
Rating 8 - Good. 160 out of 542 reviews" "
Rating 6 - Okay. 96 out of 542 reviews" "
Rating 4 - Poor. 52 out of 542 reviews" "
Rating 2 - Terrible. 47 out of 542 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marzena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with private beach access. Large staffed parking area and in close proximity to little town and other beaches. Highly recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shea-Lynne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, property was beautiful, pool was clean and enjoyed walking around the property. Dining area had beautiful view of the ocean and great food. Bit of a walk into town and to the beach but otherwise really enjoyed our stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

SHEILA ANN UNTALAN LEON

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service, clean, quiet. free breakfast but drive to beach
Stayed 4 nights in Mar 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stumbled across this gem after being canceled the night before our flight at another resort (CONDOVAC LA COSTA). we were panicked with very little time in such short notice. Dunama was amazing. Easy to book and what a pleasant surprise when we arrived. Extremely convenient location with excellent views around the whole resort. Plenty of lounging areas. The beach was down below a couple flight of stairs. With great snorkeling and black sand beach. I recommend water shoes if you want to explore the area around. It is also around the best beach we thought with a fantastic sunset. 3 minutes away, Flamingo beach. You can also rent cabanas and chairs on thus beach for $30. We had the swin up room and I loved it! This resort exceeded our expectations. We are well traveled and this resort helped our experience and vacation to Costa Rica be a fantastic trip. Great shops, pharmacy, medical care and restaurants in the area. Brit cafe, Angelina's, rest monkey jungle, coco loco and hazels near the marina were a few of our favorites. The new owners have improved this place a ton and i only see it getting better. The food was just ok. Driving is a bit chaotic with narrow roads and steep hills. If you dont have a car you can rent a golf cart near by. For $59 a day. I encourage to do this in advance as the reservations fill up. Happy vacay planning :)

10/10 Excellent

cody, Coleman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome view and close to beach
Stayed 1 night in Mar 2024

4/10 Poor

TONY

Disliked: Staff & service, property conditions & facilities
The room are dated over painted ceramic No lifts to floor levels Staff not very understanding and missed instructions Everything closed 8 pm no service for customers
Stayed 3 nights in Mar 2024

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property - the best view in all of Flamingo / surrounding areas. Most wonderful staff - super safe with security at night 24/7, delicious breakfast offered with gorgeous surroundings. Can't wait to go back!
Stayed 4 nights in Feb 2024

8/10 Good

Jose

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property has amazing views. It just needs a little TLC. All the staff were very friendly and very attentive.
Stayed 4 nights in Feb 2024

2/10 Terrible

William

Stayed 4 nights in Feb 2024

6/10 Okay

joe

Liked: Cleanliness, staff & service, property conditions & facilities
i thot the people were great that work there - couldn't stand my basement room, but moved to a better one (to many flights of stairs/no elevator)
Stayed 8 nights in Feb 2024

6/10 Okay

Brenda

Stayed 3 nights in Feb 2024

8/10 Good

Florica Dana

Traveled with partner
Liked: Cleanliness
a hair dryer in the room would help, also the shower did not have enough water pressure and difficult to wash without getting my hair wet. Room not as nice as we expected
Stayed 8 nights in Feb 2024

4/10 Poor

Vimbai

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here cannot speak English, the place is not good for elderly due to the steps, place is dirty, sheets were dirty needed to request more toilet paper. Stay somewhere else.
Stayed 8 nights in Feb 2024

8/10 Good

Isaac

Liked: Cleanliness, staff & service
Could use a facelift in the rooms, balcony areas- more modern/upscale in keeping with the current times 2024
Stayed 3 nights in Feb 2024

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location The view The staff Excellent Definitely coming back
Stayed 4 nights in Feb 2024

10/10 Excellent

Herbert

Stayed 3 nights in Jan 2024

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views and some of the staff made great recommendations.
Stayed 5 nights in Jan 2024

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!

8/10 Good

Chantal

Liked: Staff & service, property conditions & facilities
Our stay here was lovely. The semi private beach was truly a dream.
Stayed 3 nights in Dec 2023

10/10 Excellent

hector, houston

Stayed 3 nights in Jan 2024

10/10 Excellent

Charles

Liked: Staff & service, property conditions & facilities, room comfort
Amazing views. Simple affordable and clean
Stayed 1 night in Jan 2024

2/10 Terrible

Nick

Stayed 3 nights in Jan 2024

2/10 Terrible

sharad

Stayed 1 night in Jan 2024

10/10 Excellent

Christian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice clean the staff was very friendly if you make the stairs down the hill to the beach you will love the beach is really private not one is there really clean but you will have to go up the stairs and that is a work out
Stayed 3 nights in Jan 2024

4/10 Poor

Kristy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Rooms were a bed and a table. Not as pictured. Breakfast is beans and rice and scrambled eggs. Everyday… 10 days. Frustrating when they forget toilet paper, or to put garbage bags in baskets… the construction on site … bang bang. We didn’t have a working TV , when we said something she just left us. We got it last day… we would not recommend or return. Walls in the rooms were bare it was walking into a cell. They let anyone in on a day pass so outside our room was a public pool with kids everywhere. Now the pool guy was super nice, the guard Juan was also incredible. We met the musician bar tender and her was super. He fixed our TV for us. So food- skip it Rooms - bare not even headboards. Some staff - incredible Other staff - frustrating and need some guest training. When we did get a drink from the bar the glass was chipped and cracked! We threw it out.
Stayed 10 nights in Jan 2024

6/10 Okay

Cassandra

Dunama Hotel & Casino is a pretty basic/average hotel. There are no bells and whistles about this place, despite its location and beautiful view of the ocean. Despite its amount of rooms, it cannot hold all its guests in the breakfast area which means guests need to sprawl out to the bar area. The pool is very small and only supplies maybe 10 beach chairs for all guests, meaning some days we. The Casino is also very mediocre and small. The photos on their website make this place seem a lot different than it is in person. Our room, despite having a limited view of the ocean, was very dark. It led out to some kind of veranda, which connected to all the other rooms on our floor. While all other room types had outdoor furniture, ours did not.
Stayed 4 nights in Jan 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Stayed 3 nights in Jan 2024

4/10 Poor

genevieve

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great location, I asked for a swim up pool and didn't get that and they said the hotel was full but spoke to other guest that were able to move rooms. the rooms smelled like really bad paint. The room had no dressers and under the bed was very dirty. When I proceeded to ask the staff about changing rooms they laughed and told me that is the only room available. Overall I would not recommend this hotel

10/10 Excellent

ihar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 9 nights in Dec 2023

6/10 Okay

Antonio

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff need training
The staff seems to me not well trained. At 12PM I asked the bar for a Piña Colada and they told me that they don’t have material to make that drink and that they didn’t know when the kitchen would have prepared the ingredients. The restaurant was supposed to close at 10 pm but at 8.30pm the kitchen was already closed.
Stayed 3 nights in Dec 2023
Response from Dunama management on Dec 30, 2023
Good afternoon. The Dunama hotel appreciates your comment, we will take it into account for improvements, we apologize for the inconvenience, we are working to solve it, our clients are important to us and keeping them satisfied is our priority.

10/10 Excellent

Anthony, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent place: quiet, excellent food, excellent ocean views!
Stayed 3 nights in Dec 2023
Response from Dunama management on Dec 30, 2023
Good afternoonDunama appreciates your comment, we are happy to know that you enjoyed your stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Akion

Stayed 2 nights in Dec 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do mot think there was nothing to not like. I wsurprised there was no elevator
Stayed 3 nights in Nov 2023
Response from Dunama management on Dec 30, 2023
Good afternoon Dunama, I appreciate your comment, we hope to see you again soon.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice view and close to the ocean
Stayed 3 nights in Sep 2023
Response from Recepcion on Sep 22, 2023
Muchas gracias nos alegra mucho que haya disfrutado de nuestra espectacular vista

10/10 Excellent

Nicole Ashley

Stayed 4 nights in Aug 2023
Response from Recepcion on Sep 22, 2023
Gracias Nicole esperamos tenerte de nuevo muy pronto

2/10 Terrible

Kalpit

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It felt like a motel
Beds were very dirty and lizard inside the room
Stayed 1 night in Jul 2023

10/10 Excellent

Nelson Arturo

Stayed 1 night in Jul 2023

10/10 Excellent

Roger

Stayed 1 night in Jul 2023

2/10 Terrible

Kelvin

Stayed 2 nights in Jul 2023

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice property , great views. Clean rooms.
Stayed 7 nights in Jul 2023

8/10 Good

Walter Constantino

Stayed 8 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Edgar

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel could be improved, the rooms and areas need a better maintenance for the overall facility, staff is friendly and willing to help if you need something
Stayed 3 nights in Jun 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
All great rooms were little dirty after they cleaned shower head didn’t work tv was horrible o pictures need to be updated
Stayed 3 nights in Jun 2023

10/10 Excellent

Salvatore, Allentown

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room and property were clean. Staff was friendly and made sure we had anything we asked for. Enjoyed a tasty breakfast, Have stayed there before and will again
Stayed 1 night in Jun 2023
Response from LauraC on Jun 14, 2023
Thanks for your comments, for us it is a pleasure ....

4/10 Poor

David

Traveled with family
Liked: Cleanliness
Booked for 2 nights because it wa to have a beach. There was no beach totally isolated we stayed one night and left
Stayed 2 nights in May 2023

4/10 Poor

Nidia

Disliked: Staff & service
Stayed 2 nights in Apr 2023