Dear Kimberly,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Poughkeepsie. It's saddening to hear that you encountered damaged sheets with stains. Please know that your indicated encounter isn't the level of service that Red Roof stands for. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Thank you Saidur, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Poughkeepsie. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Gregory,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ POUGHKEEPSIE. I was saddened to read that your stay fell short of your expectations due to the insects you reported in the mini fridge and the lack of cleanliness of the shower. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Julianne,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ POUGHKEEPSIE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room and the other concerns you described. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Dear Dennis, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Poughkeepsie. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the walls and ceiling which prompted your 2/5 score. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Dear Chantel,Thank you for your review following your stay at Red Roof Inn PLUS+ Poughkeepsie. I am happy that our cleanliness and quietness pleased you. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area. Sincerely, Red Roof Management

Hi Tyson,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Poughkeepsie. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

Hello Sean P, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ POUGHKEEPSIE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Xavier, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ POUGHKEEPSIE. The issues you’ve brought to our attention regarding being faced with safety concerns and the faulty doors are truly regrettable. This is not an experience our guests have with us, as safety and security are some of our top priorities. Thank you again for sharing your concerns and we wish you all the best in your future travels. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Dear Joann,We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Poughkeepsie did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof, we appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Hi Jack,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn PLUS+ Poughkeepsie. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Eric, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ POUGHKEEPSIE. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Priya,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ POUGHKEEPSIE. I'm so glad we earned your 4/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding everything was great. However, you mentioned you were unsatisfied with no breakfast served. We do apologize for the inconvenience caused due to the fact that this property does not offer a breakfast option. On your next stay I strongly recommend the use of the restaurants that are in very close proximity to the property.We hope to continue to provide great experiences for you. We look forward to welcoming you back in the future!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Christopher,Thank you for taking a moment to complete our survey at the Red Roof Inn PLUS+ Poughkeepsie, prompting your 1/5. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediresponse Specialist

Dear David,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Poughkeepsie. I am glad to read that you were pleased with the overall property, prompting your 3/5 score. However, it seemed your stay fell short of your expectation due to the situation you described regarding the refrigerator not working, the toilet not flushing properly and the other concerns you listed. Please accept our sincerest apologies for any inconvenience this had on your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I will sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Peter and Connie,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn PLUS+ Poughkeepsie were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, GabrielleRediResponse Specialist

Hello Aliette,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn PLUS+ Poughkeepsie. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, OnielRediresponse Specialist

Hello Ron,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the RED ROOF PLUS+ POUGHKEEPSIE. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

Hello Reyhan,Thank you for taking a moment to complete our survey. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Toni-AnnRediResponse SpecialistRed Roof Inn - Redroof

Hello Michael,I'm glad you found our mattress to be comfortable, we are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the RED ROOF PLUS+ POUGHKEEPSIE. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered broken ice machine and burn holes in bed, please accept our most sincere apologies. To uphold our company’s high standards I’ve shared your encountered with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

Dear Barbara, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS Poughkeepsie. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with crumbs on the bedspread, burn hole in the blanket and the other concerns you described. Please know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Adraine Red Roof Management RediResponse Specialist

Thank you for sharing your feedback on the Red Roof Inn PLUS Poughkeepsie, Michael. The team was happy to see that you liked the tiles in the shower, but we were saddened to see your 1/5 score. You stated that the broken chairs, shower chairs and shower handles, along with the poor furniture conditions and your other highlighted issues hindered your stay. To best escalate your issues, I have shared your feedback with the management team.Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.With gratitude,XaoRediResponse Specialist

Hello Peter, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS POUGHKEEPSIE and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

Thanks for letting us know your thoughts, Karen. Our team at the Red Roof Inn PLUS Poughkeepsie were saddened to see your poor scoring. You stated that the hotel's cleanliness failed to meet your expectations, which was saddening to know. As such, we will be taking your comments into consideration going forward.Once again, we would like to thank you for sharing with us. It would be our pleasure to host you again in the future to improve the impression that was left with you.Regards,XaoRediResponse Specialist

Dear Pete,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Poughkeepsie. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In order to understand what prompted your 2/5 score, please consider adding comments to your review in the future, to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Dear Ernest,Thanks again and we hope you’ll visit us again on your next trip! Thank you for providing us with details about your stay. I'm thrilled to read your kind words about our clean rooms. Please accept our most sincere apologies for the concerns you described regarding the up keep of the outside of the property. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services.We appreciate your business and would love if you considered giving us another chance to win back your trust on your next stay to provide you with a 5-star experience.Sincerely,ChirellRediResponse Specialist

Thank you for your review, Newton. I was saddened to read that your stay fell short of your expectations due to the situation you described. Please accept our sincerest apologizes for the inconvenience caused. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve your experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,