Ratings based on 178 Verified Reviews

4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Terra Nostra Garden hotel

Posted Jun 11, 2017
Pros: Everything.
Cons: Spray for ants.
Location: Nice town to explore. Also, hiking around lake. Beautiful location. Give yourself enough time to enjoy the hotel, its pools, town and local scenery.
This is a really beautiful hotel, our 2 rooms were large with balconies. We were on the 1st floor and did have ants by the balcony which I have reported to the front desk, they said they would take care of it but didn't do. It is in the park so it is probably should be expected. Ants don't bother me. We had no problem with anything else. There is NO mosquitoes or spiders on the island were told which made me very happy. Breakfast was very good but in comparison to another hotel I stayed at on the island prior to my arrival to this hotel, seems more limited. Freshly squeezed juices, mixed and orange, were delicious. I have to say quality of food was great. We had dinner and lunch at the hotel and prices are much higher than at local restaurants. Food was delicious. Hotel provides flip flops, pool towels and pool robes for outside pools in addition to robes and slippers for inside, which I thought was a great touch. They also have inside pool which was heated and had built in jacquzy, you have to push a button for it to work as a jacquzy (great consept). The water in the orange pool and 2 outside jacquzy pools is comfortably warm, like taking a very warm bath. The bottom of the pools is layed out with a stone so it a man made pool with inground warm water heated by thermal heat from the ground. The park itself is really gorgeus, with multiple ponds and small waterfalls, many varietes of plants, plenty to see. You need about 2 hours or more to see the whole park.Highly recommend
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Free access to the hot springs and gardens!

Posted May 13, 2017
Pros: Staff, ambience, cleanliness and wonderfully relaxing atmosphere
Cons: Food is an 8 out of 10 and a bit pricey. Perfectly adequate but we preferred the local restaurants and cafes.
Location: Exquisite. I have never taken so many photos in my life. The people are friendly and helpful. We mostly went walking but don't miss the hot springs
Located in the centre of Furnas, in roughly the centre of the island, the Terra Nostra Garden Hotel is a brilliant base from which to see Sao Miguel. The rooms are spacious and comfortable, the staff are exemplary and the free access to the beautiful gardens and onsite hot springs are a major bonus. Three big plusses for this hotel: 1) Location. The town is pleasant and quiet with extraordinary views from just about anywhere. Whether you take short walks or long you have access to breathtaking sights and easy access to the rest of the island. 2) Hot springs. Hotel guests get free access to the gardens and hot springs (a tourist spot in their own right). A swim in the hot springs in the early evening when it is only hotel guests is a brilliant way to relax and ease sore muscles after a long walk. Stay anywhere else and you might do hot springs once. Here we went everyday... 3) The hotel itself. The hotel was spotless (in fact so was Furnas as far as we could tell) and the staff were first rate. The atmosphere is extremely relaxing in just the right way Just one complaint in that the food and drink in the hotel is pretty pricey. You pay posh Hotel prices for coffee, soft drinks and to an extent for food. Don't let this put you off however as just a few minutes down the road local cafes are far more reasonable on this point. The exception to make is to take some time and sit in the bar area at the hotel - great ambience, superb service and very relaxing after a day's walk.
Comment from Hotel Management
May 29, 2017 by Melo, Hotel Management
Dear Pete, On behalf of Terra Nostra Garden Hotel I would like to sincerely thank you for taking the time to share with us your such a great overview of your stay. We sincerely hope to have the opportunity of welcoming you back once again. Kind Regards Alice Melo Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Shrewsbury, MA

Nice Art Deco hotel.

Posted May 7, 2017
Pros: Location.
Cons: More variety in the menu. Please serve salad dressing.
Location: We did two days of touring with a tour guide. We walked a lot. Went to Ponta Delgado planning to spend the day but left after two hours.
Stayed at Terra Nostra for 5 nights. The rooms are very clean and comfortable. The breakfasts that are included in the per day rate are very good. Eat in the bar for dinner. Gardens and thermal pools are fantastic.
Comment from Hotel Management
May 29, 2017 by Melo, Hotel Management
Dear Donna, Thank you very much for taking the time to share with us the experience of your recent stay. We are delighted to know that you enjoyed your room as well as our gardens and thermal pools. We hope to have the opportunity of welcoming you back once again in the near future. Best Regards Alice Melo Assistant Manger
5 out of 5
Recommended
for Couples
by A verified traveler from Surrey UK

even Hercules Poirot would have been pleased.

Posted May 1, 2017
Pros: Everything, in my top 5 global
Cons: Slight issue with kitchen staff on the last night there although we were compensated.
Location: Beautiful location in the natural caldera and the hotel has a s running garden. Perhaps the best we have ever seen.
Stunning gardens, wonderful Art Deco interior, very professional and friendly staff and excellent food.
Comment from Hotel Management
May 2, 2017 by Melo, Hotel Management
Dear Grandad, On behalf of Terra Nostra Garden Hotel I would like to sincerely thank you for choosing our hotel during your recent visit to the Azores. We are very satisfied to know that you enjoyed your overall stay. We are however very sorry for the incident that occurred on your last night. We hope to have the opportunity to welcome you back once again in the near future. Best Regards Alice Melo Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Nice clean hotel. Good breakfast and grounds were incredible. Worth the higher cost.
Comment from Hotel Management
Apr 28, 2017 by Melo, Hotel Management
Dear Guest, Thank you very much for staying at Terra Nostra Garden Hotel. We are delighted to know that you enjoyed your overall stay. We hope to welcome you back once again in the near future. Best Regards Alice Melo Assistant Manager
5 out of 5
Recommended
for Couples
by A verified traveler from london

Fabulous hotel in amazing landscaped gardens

Posted Apr 23, 2017
Pros: The pool and gardens
Cons: The drinks are quite expensive
Location: The hotel is inland, but there is plenty to do in the town and nearby lake. A car is useful to get around the island.
The hotel is amongst the best we've stayed in. The room is comfortable with great views over the gardens. The food is good, but what makes the hotel outstanding is the service from the staff. They are very friendly and attentive, nothing is too much trouble and you are always greeted with a smile. The hotel has a unique thermal pool with a constant 35-40oC temperature. The hotel provide robes and towels to use at the pool, which is just as well as the iron rich water stains everything orange! The gardens are beautiful and provide a great stroll around at any time of the day. I would thoroughly recommend this hotel.
Comment from Hotel Management
Apr 28, 2017 by Melo, Hotel Management
Dear Diane, On behalf of our hotel as well as it´s staff we would like to sincerely thank you for sharing with us such a great review. It is indeed an honor to know that we have exceeded your expectations. I will surely pass on your review to our staff. We hope to have the privilege of greeting you once again. Best Regards Alice Melo Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel with great amenities.

Posted Apr 20, 2017
Can't say enough nice things about the hotel and staff. The hotel itself is beautiful and immaculately clean. The included breakfast was fantastic and a great start to our day. The staff members, across the board, could not be more helpful or friendly. Access to the garden after hours really enhanced a wonderful experience. Would highly recommend.
Comment from Hotel Management
Apr 28, 2017 by Melo, Hotel Management
Dear Guest, Thank you very much for choosing our hotel during your recent visit to the Azores. It is always a delight and honor to know that you can´t say enough nice things about our hotel and staff. We are indeed very proud. I will surely pass your review to all our staff. We hope to have the opportunity of greeting you once again in the near future. Best Regards Alice Melo Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, with an excellent staff.

Posted Apr 20, 2017
This was an outstanding hotel in the center of the island. We were surrounded by a magical garden around the hotel. The pools are so relaxing and breathtaking. What an inspired place. The restaurant was so good we had dinner there twice, in our four night stay. Try the discovery menu, you will not be disappointed.
Comment from Hotel Management
Apr 28, 2017 by Melo, Hotel Management
Dear Guest, Thank you for taking the time to share with us the experience of your recent stay. We are delighted to know that you enjoyed the location of the hotel as well as our thermal tanks in the garden that are indeed a must. We are also very pleased to know that you appreciated our discovery menu, as well as all the other dinner choices that you may have made during your stay. We hope to have the opportunity of welcoming you back once again to Terra Nostra Garden Hotel. Best Regards Alice Melo Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Beautiful art deco hotel with natural thermal pool

Posted Apr 16, 2017
We enjoyed our stay at this lovely art deco hotel - its main attraction, the heated thermal pool in the beautiful gardens is open to guests 24 hours - it's very romantic. There were one or two small things to criticise - no tea and coffee making facilities in the room, the towel rail didn't heat up (needed for the towels used by the pool!), and when you do specify if you want a double bed- we were given two singles. But overall it was a lovely stay.
Comment from Hotel Management
Apr 28, 2017 by Melo, Hotel Management
Dear Kate, Thank you for taking your time to share with us the experience of your recent stay. It is a delight to know that you enjoyed our beautiful garden as well as our naturally heated thermal tanks in the garden, indeed a must. We are however very sorry to know about the inconveniences with the towel heater in your room as well as being given a room with two twin beds. I am very sorry for this situation, and will personally look into the situation. Regarding your suggestions we will take them into consideration, because it is with feed back of our guests and clients that we can improve our service. We hope to have the opportunity of welcoming you back once again. Best Regards Alice Melo Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Amazing hotel in the heart of Furnas

Posted Mar 16, 2017
Pros: Everything
Cons: For me everything was great
Location: Excellent location, visit Furnas carefully, the town has a lot to offer. You can walk to the hot springs. The park is gorgeous.
It feels like a resort hotel. Excellent location, near the park and geothermal pool, very friendly staff, amazing breakfast. I recommend this hotel to everybody and for a longer stay. You can spend your vacation here and you will not be bored.
Comment from Hotel Management
Mar 29, 2017 by Melo, Hotel Management
Dear Joanna, On behalf of Terra Nostra Garden Hotel, I would like to sincerely thank you for taking the time to share the experience of your recent stay. It is always a delight to know that you enjoyed your overall stay and that you did not refer to any points needing improvement We hope to have the honor of being at your service once again in the near future. Best Regards Alice Melo Assistant Manager