Ratings based on 616 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Clovis, California

Not a hotel

Posted Oct 17, 2016
This was a motel in style, not a hotel. All outside rooms. Very disappointed when we checked in.
3 out of 5
by A verified traveler from sacramento

I stayed 4 nights they cleaned the room once!

Posted Sep 10, 2016
When I first got there the room was clean and nice , had a fridge microwave. Friday night I arrived . Saturday we left and when we got back the rooms were semi cleaned I had left the sign they provided to display if we wanted the bedding changed , well it wasn't and the beds weren't even uniformly made and pillows were just tossed there. I didn't call because at the time we were tired and wasn't that big of deal. We leave Sunday morning , when we come back it isn't cleaned at all so I call and a housekeeper comes right in and starts cleaning without announcing herself. AWKWARD! We get back Monday night same thing but this time I said I didn't want someone to clean just wanted towels. We leave Tuesday morning and there was no manager to talk I left a letter with call back number and never received a call. ATROCIOUS!!!!!! NO CLEANING DEPOIST IS RELEASED BACK EITHER. "It's included in your stay" as Sam said the front desk guy. No one ever apologized either. Never stay at a best western again.
2 out of 5
by Carla from Las Vegas

Posted Jul 29, 2016 on Hotels
The staff was friendly when we arrived. We got our room key, and when we entered the room, only 1 of the beds were made. We were quickly put into another room. The guest next door to this room was loud, obnoxious, and used profanity throughout her conversations. My children had to listen to this woman rant for hours. We called the front office 4 times, and finally someone went to her door to discuss her behavior instead of on the phone. We asked for another room at 1:30 in the morning due to her repeated yelling and screaming, but there was none available. I feel we should have been offered this night for free due to this issue, but wasn't even mentioned. My family's first night of vacation.... not so good!
2 out of 5
by andrea

This traveler left a rating score only Posted Jul 18, 2016 on Hotels
5 out of 5
by Martha from San Gabriel Valley

Great service, clean rooms, nice area and enjoyed

Posted Jul 18, 2016 on Hotels
Great customer service, great breakfast, very clean rooms.
2 out of 5
by A verified traveler

Posted Jul 6, 2016 on Hotels
Breakfast was a joke Ran out of items too early no scramble eggs toaster not working well
2 out of 5
by A verified traveler

Bad room odor

Posted Jul 5, 2016 on Hotels
Our non-smoking room smelled like cigarettes, we moved room and the smell followed us. We had stayed once before and had an okay experience but now with this second time being unpleasant would likely not return. Staff was friendly and tried to be helpful.
4 out of 5
by Aida Rosina

This traveler left a rating score only Posted Jun 28, 2016 on Hotels
3 out of 5
by Bonnie

This traveler left a rating score only Posted Jun 21, 2016 on Hotels
3 out of 5
by Morten from Oslo, Norway

Not the best Best Western Poway

Posted Jun 15, 2016 on Hotels
The rooms were cleaned (almost) daily, but not if you stayed in when they went on their rounds. Which is ok for a day. Staff is polite and serviceminded and will try to accommodate you as best they can. If you like daylight or open windows I recomend rooms in the upper levels as the 1.st floor is street-level (parkinglot). The facilities are decent. However, for some strange reason they connected the lights on the restroom to a fairly noisy fan. If you need to go in the middle of the night, be aware that you'll wake up everyone in the room, if not the neighbors as well. Maybe it's ment to be a warning. The hotel is situated close to the main road (Poway Road). The up-side is that is that it's easy to find and drive in and out from, the down-side is there is a lot of traffic. The pool area and sun-roof feels like it's buildt in a parkinglot so no privacy there. Maybe you would drive to the beach instead. We rented several rooms and had a leak in one of the rooms we rented. This made the restroom unusable for the duration. After several complaints it still wasn't fixed at the time of checkout. It seemed like there was a rather relaxed attitude towards fixing this and no new room were made available for those who stayed there nor did it seem to produce any other compensation. Unfotunate events such as a leaky pipe may happen but expected the situation to be resolved a little faster. All in all, ok for a short stay. Good price, decent rooms. Clean. OK service.