Ratings based on 446 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2017
Quick but great! Hotel was just remodeled and it was one of the best I've stayed in lately. Highly recommend staying here.
Comment from Hotel Management
Apr 10, 2017 by Larry R., Hotel Management
Thank you for the nice comments about your stay. We are so happy you enjoyed your stay and would recommend us. I will share your comments with our team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Temecula, Ca

Nice hotel

Posted Apr 5, 2017
Pros: Location
Cons: Nothing
Location: Close to my work
Best value for the area. It has all things you need in a hotel. Being fairly new, its an especially nice hotel, clean and modern.
Comment from Hotel Management
Apr 5, 2017 by Sebastian G., Hotel Management
I wanted to personally thank you for taking the time to respond to our survey regarding your last visit with us. We always appreciate the feedback and opinions on how we can better your experience here at the hotel. I will share your survey with all of our staff members. I am glad you enjoyed your stay and we hope to see you for your next visit to Poway. Sebastian G. Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from California

My family visited the San Diego zoo.

Posted Apr 5, 2017
It's a perfect place for the family. It's quiet, clean and safe. The beds are very comfortable. I loved the mountain views and the rooms.
Comment from Hotel Management
Apr 5, 2017 by Sebastian G., Hotel Management
I wanted to personally thank you for taking the time to respond to our survey regarding your last visit with us. We always appreciate the feedback and opinions on how we can better your experience here at the hotel. I will share your survey with all of our staff members. I am glad you enjoyed your stay and we hope to see you for your next visit to Poway. Sebastian G. Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
Some constructionew in the lobby so that was interesting. Had to work to get around some of the tools of construction.
Comment from Hotel Management
Apr 2, 2017 by Larry R., Hotel Management
Thank you for staying with us, our apologies the tools got in your way. We hope you will stay with us again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good location for our needs.

Posted Mar 24, 2017
Pros: The noise level was very low.
Cons: The internet Wifi could be improved.
The staff was excellent, breakfast was very good. Internet dropped sometimes. Overall experience was quite good.
Comment from Hotel Management
Mar 26, 2017 by Larry R., Hotel Management
Thank you for staying with us. Sorry to hear you had wifi issues, we will look into that. Look forward to having you stay with us again.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Clean updated hotel with nice breakfast

Posted Mar 9, 2017
Pros: Excellent breakfast, clean rooms, good location for business.
Cons: Larger workout facility and ability to turn temp down further than 68 degrees.
Location: Close to business park.
Nice clean updated hotel with great breakfast and nice pool / hot tub area.
Comment from Hotel Management
Mar 12, 2017 by Larry R., Hotel Management
Thank you for commenting on your stay, we appreciate your feedback. The next time you stay, please ask us to set your thermostat to VIP setting which will allow you to lower the temp under 68 degrees.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
Cons: Couldn't get the temperature controlled in my room, but that could have been user error.
Location: Not the most exciting location, but I stayed here because it was close to where I was going the next morning. So very convenient.
Great staff, big, upgraded room, large, clean bathroom with great lighting. And it was close to my final destination. A good choice.
Comment from Hotel Management
Mar 7, 2017 by Larry R., Hotel Management
We take great pride in the cleanliness of our hotel as well as providing excellent guest service. I have shared your comments with the entire team. Thank you again for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great local get away.

Posted Feb 12, 2017
My kids, my fiance, and I had the best experience there. Everything seemed to be perfect for my family. Can't beat the price for clean room, access to pool/chakuzi and gym at night was awesome and breakfast the next morning was fantastic. I had a nice view from the 3rd floor with the mountains in the distance made it feel like a mini get away, it was a great memorable experience. My kids begged to come back.
Comment from Hotel Management
Feb 19, 2017 by Larry R., Hotel Management
Thank you for the wonderful comments. We take great pride in the cleanliness of our hotel as well as providing excellent guest service. I have shared your comments with the entire team. Thank you again for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Very nice!

Posted Feb 6, 2017
A little of the 15 fwy (not visible from fwy ) but in a very nice area. It next to a huge Geico office. Very clean, staff is very friendly and accomodating. Checked in late but was given the room I requested. Rooms are spacious and clean.
Comment from Hotel Management
Feb 9, 2017 by Larry R., Hotel Management
Thank you very much for taking the time to comment on your stay. It is great to hear you enjoyed your stay with us, we pride ourselves on our service and cleanliness. Look forward to having you stay with us again.
4 out of 5
by Linda

Posted Jan 18, 2017 on Hotels
I love Hampton Inns...have never been disappointed. That said, this particular Hampton was in the process of being renovated. We were NOT notified of this. I believe that it was the responsibility of both Hotel.com and the Hampton Inns to disclose that information. When we arrived we were sent to the second floor, walked a LONG distance with our luggage only to find the room had NOT been cleaned. So we trekked ALL THE WAY BACK TO THE FRONT DESK...with our luggage and tired bods. They were polite and conciliatory. Then assigned to us a rather odd looking suite. But it worked. I'll emphasize the hotel was very quiet...no issues there. The breakfast was perfect as usual. ALL staff was polite and welcoming. Perhaps a discount would have been in order for our slight inconvenience. Just a thought...
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
I am sorry to hear you were inconvenienced during your stay due your room not being cleaned upon arrival. I have addressed this with our Housekeeping Department. I hope you will give us another opportunity to earn back your trust.