Front of property

Reviews of Hotel Mercure Poznan Centrum

4 out of 5
Hotel Mercure Poznan Centrum
ul. Roosevelta 20, Poznan, Greater Poland

Reviews

8.8

Excellent

Rating 10 - Excellent. 182 out of 378 reviews" "
Rating 8 - Good. 163 out of 378 reviews" "
Rating 6 - Okay. 23 out of 378 reviews" "
Rating 4 - Poor. 8 out of 378 reviews" "
Rating 2 - Terrible. 2 out of 378 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Filip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Irena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Delicious Breakfast Buffet
Stayed 2 nights in Sep 2023
Response from Agnieszka Lange on Oct 12, 2023
Dear Ms. Irena,thank you for a wonderful review and such high score!We are glad that we have met your expectations.We very much hope that during your next visit in the City of Goats you will give us the honor to welcome you again.Kind Regards,

8/10 Good

Rafal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Agnieszka Lange on Oct 12, 2023
Szanowny Panie Rafale,dziękujemy za Pana pobyt.Mamy nadzieję, że pobyt należał do udanych i będziemy mieli przyjemność gościć Pana ponownie.Pozdrawiam i łączę wyrazy szacunku,

10/10 Excellent

Adrian

Stayed 1 night in Jul 2023
Response from Agnieszka Lange on Aug 22, 2023
Dear Mr. Adrian,thank you for such a wonderful score!We will be honored to welcome you again!Kind Regards,

10/10 Excellent

Irena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Agnieszka Lange on Aug 6, 2023
Dear Ms. Irena,thank you for your kind review.We will be honored to welcome you again.Kind Regards and All The Best

10/10 Excellent

Philip

Stayed 1 night in Jul 2023
Response from Agnieszka Lange on Aug 22, 2023
Dear Mr. Philip,thank you for such a high score!We would love to see you back soon.Kind Regards,

10/10 Excellent

Lizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Buffet breakfast was excellent. Bed was really comfortable.
Stayed 1 night in Jul 2023
Response from Agnieszka Lange on Aug 22, 2023
Dear Lizabeth,thank you for your amazing review.We are glad that we have met your expectations and we hoe to see you back soon :)Kind Regards,

10/10 Excellent

Witek

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous, pleasant service, brilliant coffee shop in the hotel. Clean spacious rooms. Definitely recommend this hotel
Stayed 2 nights in Jul 2023
Response from Agnieszka Lange on Jul 20, 2023
Dear Mr. Witek, we very much appreciate your comments regarding your stay at the Mercure Poznan Centrum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that during your next visit in the City of Goats you will give us the pleasure and honor to welcome you again. Kind Regards,

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Agnieszka Lange on Jul 20, 2023
Dear Ms. Barbara, we very much appreciate your review regarding your stay at the Mercure Poznan Centrum Hotel. We very much hope that during your next visit in the City of Goats you will give us the pleasure and honor to welcome you again. Kind Regards,

10/10 Excellent

Svetlana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms, excellent location, wonderful breakfast, friendly staff.
Stayed 5 nights in May 2023
Response from Agnieszka Lange on Jun 2, 2023
Dear Svetlana,thank you for your kind review and such a high score!Positive Guest feedback is the best motivation for us to improve our services and our skills.We very much hope that during your next visit in our town you will give us the pleasure and honor to welcome you again.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel room was very spacious, clean, hotel staff very friendly
Stayed 2 nights in Apr 2023
Response from Agnieszka Lange on Jun 2, 2023
Dear Christopher,thank you for your kind review and such a high score!Positive Guest feedback is the best motivation for us to improve our services and our skills.We very much hope that during your next visit in our town you will give us the pleasure and honor to welcome you again.

10/10 Excellent

Phil

Stayed 1 night in Feb 2023
Response from Agnieszka Lange on Jun 2, 2023
Dear Phil,thank you for your kind review and such a high score!Positive Guest feedback is the best motivation for us to improve our services and our skills.We very much hope that during your next visit in our town you will give us the pleasure and honor to welcome you again.

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good area within walking distance of the old town.
Stayed 3 nights in Jan 2023
Response from Agnieszka Lange on Feb 9, 2023
Dear Mr. Daniel,we very much appreciate your comments regarding your stay at the Mercure Poznan Centrum Hotel.It is always a pleasure to receive positive feedback.I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that during your next visit in the City of Goats you will give us the pleasure and honor to welcome you again.Kind Regards,Agnieszka LangeFront Office Shift LeaderMercure Poznan Centrum

6/10 Okay

Adrianna

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Privilege room was pretty used.
Stayed 3 nights in Jan 2023
Response from Agnieszka Lange on Feb 9, 2023
Dear Ms. Adrianna,we very much appreciate your comments regarding your stay at the Mercure Poznan Centrum Hotel. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that during your next visit in the City of Goats you will give us the pleasure and honor to welcome you again.Kind Regards,Agnieszka LangeFront Office Shift LeaderMercure Poznan Centrum

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
It was good but l think customer can help with your laggauge, they just handle you your keys and say 4th floor room 123 no help with your laggaugages.
Stayed 2 nights in Nov 2022

8/10 Good

Jakub

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Kamil

Stayed 1 night in Sep 2022

10/10 Excellent

CECIL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Agnieszka Lange on Jun 2, 2023
Dear Cecil,we very much appreciate your comments regarding your stay at the Mercure Poznan Centrum Hotel.It is always a pleasure to receive positive feedback.I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that during your next visit in the City of Goats you will give us the pleasure and honor to welcome you again.

10/10 Excellent

RICHARD BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Natalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff very polite and attentive. Special thanks to Oskar who had been extremely helpful and showed outstanding customer service skills, people like him are asset to the company. Hotel is located in heart of city centre close to all transport links (bus, tram, train) room i stayed in was quiet and spacious. Highly recommend
Stayed 4 nights in Aug 2022
Response from Agnieszka Lange on Jun 2, 2023
Dear Ms. Natalia,we very much appreciate your comments regarding your stay at the Mercure Poznan Centrum Hotel.It is always a pleasure to receive positive feedback.I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that during your next visit in the City of Goats you will give us the pleasure and honor to welcome you again.

10/10 Excellent

Kinga

Stayed 1 night in May 2022
Response from Agnieszka Lange on Jun 2, 2023
Dear Ms. Kinga,thank you for your stay and such high score!We hope to see you back soon.

10/10 Excellent

CHAVDAR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
From the amazing bed comfort to the great various breakfast (including wonderful espresso) I am very satisfied.
Stayed 4 nights in May 2022

10/10 Excellent

Natallia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel. The service was excellent. The front desk staff went above and beyond to do everything for us we ask
Stayed 15 nights in Dec 2021

10/10 Excellent

GRACE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Laurel

Stayed 2 nights in Aug 2021

10/10 Excellent

Laurel

Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
The problem was Prior to booking, We went to the hotell to Ask questions about the option of rooms, as We have small children with us, one very rude receptionist Told us that they were fully booked already, which was weird because i just checked the availability and was seconds away with booking. She was not interested in helping a family who just arrived from a days travel. I then proceeded with my booking outside of the hotel , and surely enough we managed to book 2 rooms👍When another staff was asked Why this happened, she could not answer and looked amazed herself, showing zero respect between coworkers. Superior room was missing towels, tv remote defekt, when i went to reception to Ask about towels, they simply packed towels and one extra bedsheet in a plastic bag, and since i was not on the way out, i had to bring it up myself, which for my sake isnt a problem, its just that i do actually Expect a little more service in a 4 star hotell!
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
N/A
Stayed 4 nights in Jun 2021

6/10 Okay

Verified traveler

Stayed 3 nights in Sep 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very average
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very average
Stayed 10 nights in Aug 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2020
Response from Agnieszka Lange on Jun 2, 2023
Dear Anonymous Guest, thank you for the high score :)

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was seems to be kept in Great Condition,
Stayed 1 night in Feb 2020
Response from Agnieszka Lange on Jun 2, 2023
Dear Anonymous Guest,thank you for your kind review.We hope to see you back soon.

10/10 Excellent

Daniel, Warsaw, Poland

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and quiet. Close to train station. Very nice breakfast.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

JanW, Toronto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast. Staff friendliness, cleanliness. Loved this place.
Stayed 5 nights in Jan 2020
Response from Agnieszka Lange on Jun 2, 2023
Dear JanW,we very much appreciate your comments regarding your stay at the Mercure Poznan Centrum Hotel.It is always a pleasure to receive positive feedback.I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that during your next visit in the City of Goats you will give us the pleasure and honor to welcome you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Agnieszka Lange on Jun 2, 2023
Dear Anonymous Guest,thank you for your stay and high score.Hope to see you back soon :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Agnieszka Lange on Jun 2, 2023
Dear Anonymous Guest,thank you for your review.Visit us again someday :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were readily available and most helpful with directions and where to go . They provided an excellent driver who spoke English who knows polish history very well . A person who extended his time without issue Remember when you need a place to stay. Think poznan ! Mr. Shultz is an excellent city guide !
Stayed 1 night in Sep 2019
Response from Agnieszka Lange on Jun 2, 2023
Dear Anonymous Guest,we very much appreciate your comments regarding your stay at the Mercure Poznan Centrum Hotel.It is always a pleasure to receive positive feedback.I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that during your next visit in the City of Goats you will give us the pleasure and honor to welcome you again.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Agnieszka Lange on Jun 2, 2023
Dear Anonymous Guest, we very much appreciate your comments regarding your stay at the Mercure Poznan Centrum Hotel.It is always a pleasure to receive positive feedback.I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that during your next visit in the City of Goats you will give us the pleasure and honor to welcome you again.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the nicest hotels i have stayed in, the staff were very friendly and welcoming.
Stayed 3 nights in May 2019
Response from Agnieszka Lange on Jun 12, 2019
Dear Sir or Madam, thank you for spending time to write us some nice words. We are more than happy to know that everything during your stay was to your liking. We do hope that during your next stay in Poznań we will be able to see you again. As our hotel Guest, Guest in our Winestone restaurant or pastry shop. Kind Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice except breakfast too exp
The hotel sells a breakfast to guests for $39 Polish and the bread is ok, but the price is high compared to what you could get if you ate elsewhere. Also they advertise that they take you to the train, but they actually have an agreement with a taxi company and they say it is a price savings, but it is more than a non- hotel taxi you call. Staff not all that friendly. Location is right under the takeoff area for the airport. Planes can be loud. Bed was great!! Room was nice. It had a bathtub.
Stayed 2 nights in May 2019
Response from Agnieszka Lange on Jun 12, 2019
Dear Sir or Madam, thank you for all the nice words and highlighting the points that we should improve and work on. As far as I know we do not have any information about shuttle from the airport. We do advertise that we can arrange the transport/taxi from he airport. I am very sorry if that mislead or confused you. I can ensure you that if you will give us the opportunity to welcome you again we will arrange the transport under more clear terms and costs or we will fully navigate you in case your will to use public transport. Kind Regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was highly professional and made me feel welcome. The food was good and my room was comfortable. Overall excellent, I would be glad to visit again.
Stayed 1 night in Apr 2019
Response from Agnieszka Lange on Jun 12, 2019
Dear Sir or Madam, your words are the best motivation possible for our hotel Team. We cannot wait to welcome you again. We do hope that you already have made a new booking. If yes, please be so kind and mentioned us that it is not your first stay in our hotel. If not, please mark this fact in reservation comments. It is always great pleasure for us to welcome our Guest back. Kind Regards.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this hotel were truly exceptional - friendly, helpful, knowledgeable and professional at all times. Nothing was too much trouble for them and they made our stay in Poznan a very pleasant one.
Stayed 5 nights in Apr 2019
Response from Agnieszka Lange on Jun 12, 2019
Dear Sir or Madam, thank you very much for such kind words. It was true pleasure to make your stay pleasant. We very much hope that during your next stay in Poznań you will give us an honor to welcome you again and make your stay truly magical. Kind Regards.

4/10 Poor

sheldon

Disliked: Staff & service
Staff not so friendly.! Won’t stay again .
Stayed 3 nights in Jan 2019
Response from Agnieszka Lange on Jun 12, 2019
Dear Mr. Sheldon, I am very sorry that you have experienced unfriendly behavior from our staff. I can ensure you that for all of our Team Workers our Guest are the absolute top priority. We have remembered this to all our departments. Emotions make us humans, but they should not affect you and make you feel uncomfortable. Kind Regards.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to airport and shopping stores. I will suggest to have more English speaking TV channels.
Stayed 1 night in Jan 2019
Response from Agnieszka Lange on Jun 12, 2019
Dear Sir or Madam, thank you for your opinion and highlighting what should we take under consideration. For now I can ensure you that we do have a fully English Speaking Front Office Team to talk with in case of willingness of having a company :) Kind Regards.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018