Ratings based on 1,107 Verified Reviews

4.6 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Always a great stay.

Posted Jan 16, 2017
Pros: Everything
Cons: None
Location: Downtown and close to transportation and shopping.
Great place, staff,n location. Transport one block away. Shopping nearby. Only a few stops to great tourist spots.
Comment from Hotel Management
Jan 29, 2017 by Katerina Lenkova, Resident Manager, Hotel Management
Dear Mary, thank you for your positive feedback and kind words about our hotel. We are happy to see that we could meet all your expectations on a good stay in Prague and would be really happy to welcome you one day again! Best regards
4 out of 5
by Richard

Posted Dec 31, 2016 on Hotels
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Richard, thank you for your nice comment regarding your December stay with us at andel's by Vienna House Prague. We are delighted that you had a lovely visit of Czech capital and we hope to be your local hosts again in near future. With best regards, Katerina Lenkova Resident Manager
5 out of 5
by A verified traveler

great christmas time

Posted Dec 29, 2016 on Hotels
perfect for christmas
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Guest, we are very happy you enjoyed fairy-tale Christmas in Prague and we are delighted that you had perfect stay with us at andel's by Vienna House. Thank you for such a beautiful review, we all hope to see you soon again! Prague in spring is also very charming! :-) With kind regards, Katerina Lenkova Resident Manager
5 out of 5
by James A.

Great hotel! 10/10

Posted Dec 26, 2016 on Hotels
Everything was great about this hotel. Highly recommend!
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear James, thank you very much for choosing andel's by Vienna House for your trip to Prague and for sharing your lovely feedback. We are excited that you enjoyed your visit and we all hope to welcome you back again! With best regards, Katerina Lenkova Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Always great

Posted Dec 21, 2016
Staff and facilities are wonderful! Central to transportation and shopping mall w Tesco on corner.
Comment from Hotel Management
Jan 12, 2017 by Resident Manager, Hotel Management
Dear Mary, thank you so much for your amazing review, we are happy to hear that you are satisfied with our location as well as our employees. All of us at andel's look forward to welcoming you back again! With kind regards, Katerina Lenkova Resident Manager
5 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
Dear Guest, thank you for choosing andel's by Vienna House Prague for your recent visit. It is great to know that everything was perfect and we are delighted you enjoyed pre-Christmas atmosphere at the hotel and in the city. See you soon again! With best regards, Katerina Lenkova, Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location and superb breakfast

Posted Nov 30, 2016
Stayed there for five days in November. Everything was great and the service superb. Location is ideal, as everything is close by, such as restaurants and shopping. Bus, trams, and subway are all within short distance. The room was modern and clean. Highly recommended it.
Comment from Hotel Management
Dec 2, 2016 by andel´s, Hotel Management
Dear Guest, thank you very much for choosing andel's by Vienna House for your stay in Prague. We are delighted that you enjoyed your visit, you were satisfied with our services and you would recommend us further. We sincerely hope to welcome you back really soon again! With kind regards, Katerina Lenkova Resident Manager
5 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Dear Guest, thank you very much for your 5-star review about the andel’s by Vienna House Prague. We are delighted to hear that you enjoyed your stay with us overall and we look forward to welcoming you back to our property. With best regards, Katerina Lenkova Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2016
Reception staff great, breakfast staff quite unfriendly, not greeting and having improper conversations (considering that no one around understands Czech).
Comment from Hotel Management
Nov 29, 2016 by andel´s, Hotel Management
Dear Guest, thank you very much for choosing the andel’s by Vienna House Prague for your stay and for sharing your review with other travellers. We are happy that you have enjoyed our reception staff and we are sincerely sorry regarding our breakfast staff who did not fulfill your expectation. We hope to get a chance to welcome you in our property again in the future. With best regards, Katerina Lenkova Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Poland

Good value hotel in smart area of the city

Posted Nov 21, 2016
We stayed here for a weekend in November 2016. The hotel is in a great location, with shops and metro very close. The reception and restaurant staff were extremely helpful, breakfast was great (included in our room rate) and the WI-FI worked everywhere. We particularly liked the table football game on the first floor! The bathroom had both a shower and a bath, which was impressive. The only negatives from our point of view were the lack of tea/coffee-making facilities in the room and the limited TV channels - these were predominantly in German and sports channels were almost non-existent. Also, rooms with non-city views (like ours) face out towards other, nearby rooms and make it difficult to turn on the room lights without drawing the curtains. Overall, it was a very good experience.
Comment from Hotel Management
Nov 24, 2016 by Resident Manager, Hotel Management
Dear Paul, thank you very much for such a valuable review regarding your recent stay with us at andel's by Vienna House Prague. It is great to know that you enjoyed lively Andel neighbourhood and stable wifi connection. We are also delighted to hear your lovely words about our helpful staff and rich breakfast selection. We apologize that channels in TV and view from the room did not meet your expectations, but it is nice that overall you had a great stay. We all hope to welcome you back again really soon! With best regards, Katerina Lenkova, Resident Manager