Ratings based on 541 Verified Reviews

4.6 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Always a great stay.

Posted Jan 16, 2017
Pros: Everything
Cons: None
Location: Downtown and close to transportation and shopping.
Great place, staff,n location. Transport one block away. Shopping nearby. Only a few stops to great tourist spots.
5 out of 5
Recommended
for Everyone
by A verified traveler

Always great

Posted Dec 21, 2016
Staff and facilities are wonderful! Central to transportation and shopping mall w Tesco on corner.
Comment from Hotel Management
Jan 12, 2017 by Resident Manager, Hotel Management
Dear Mary, thank you so much for your amazing review, we are happy to hear that you are satisfied with our location as well as our employees. All of us at andel's look forward to welcoming you back again! With kind regards, Katerina Lenkova Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location and superb breakfast

Posted Nov 30, 2016
Stayed there for five days in November. Everything was great and the service superb. Location is ideal, as everything is close by, such as restaurants and shopping. Bus, trams, and subway are all within short distance. The room was modern and clean. Highly recommended it.
Comment from Hotel Management
Dec 2, 2016 by andel´s, Hotel Management
Dear Guest, thank you very much for choosing andel's by Vienna House for your stay in Prague. We are delighted that you enjoyed your visit, you were satisfied with our services and you would recommend us further. We sincerely hope to welcome you back really soon again! With kind regards, Katerina Lenkova Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2016
Reception staff great, breakfast staff quite unfriendly, not greeting and having improper conversations (considering that no one around understands Czech).
Comment from Hotel Management
Nov 29, 2016 by andel´s, Hotel Management
Dear Guest, thank you very much for choosing the andel’s by Vienna House Prague for your stay and for sharing your review with other travellers. We are happy that you have enjoyed our reception staff and we are sincerely sorry regarding our breakfast staff who did not fulfill your expectation. We hope to get a chance to welcome you in our property again in the future. With best regards, Katerina Lenkova Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Poland

Good value hotel in smart area of the city

Posted Nov 21, 2016
We stayed here for a weekend in November 2016. The hotel is in a great location, with shops and metro very close. The reception and restaurant staff were extremely helpful, breakfast was great (included in our room rate) and the WI-FI worked everywhere. We particularly liked the table football game on the first floor! The bathroom had both a shower and a bath, which was impressive. The only negatives from our point of view were the lack of tea/coffee-making facilities in the room and the limited TV channels - these were predominantly in German and sports channels were almost non-existent. Also, rooms with non-city views (like ours) face out towards other, nearby rooms and make it difficult to turn on the room lights without drawing the curtains. Overall, it was a very good experience.
Comment from Hotel Management
Nov 24, 2016 by Resident Manager, Hotel Management
Dear Paul, thank you very much for such a valuable review regarding your recent stay with us at andel's by Vienna House Prague. It is great to know that you enjoyed lively Andel neighbourhood and stable wifi connection. We are also delighted to hear your lovely words about our helpful staff and rich breakfast selection. We apologize that channels in TV and view from the room did not meet your expectations, but it is nice that overall you had a great stay. We all hope to welcome you back again really soon! With best regards, Katerina Lenkova, Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel, near town and all transport needs

Posted Nov 19, 2016
very comfortable stay... great hotel for all. central for all your requirements
Comment from Hotel Management
Nov 24, 2016 by Resident Manager, Hotel Management
Dear Guest, we are happy to read your warm words about your stay at andel's by Vienna House Prague. Thank you very much for sharing your comment with us and we are looking forward to welcome you back in near future. With best regards, Katerina Lenkova, Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

The hotel was close to a shopping center and walk.

Posted Nov 7, 2016
The daily breakfast was good and the room was clean and very nice staff.
Comment from Hotel Management
Nov 19, 2016 by Resident Manager, Hotel Management
Dear Jenil, thank you for staying with us at andel's by Vienna House and for your amazing rating. It is great to hear that you liked our accessible location and friendly staff. Thank you also for mentioning the rich buffet selection and clean room. We can't wait to welcome you back again in near future! With kind regards, Katerina Lenkova, Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK West Midlands

Posh Hotel in Posh area

Posted Oct 16, 2016
Pros: everything!
Cons: Difficult to suggest anything.
Location: Shopping - not my favorite activity - but up market mall within minutes, open quite late on a Sunday evening.
Modern hotel, immaculately maintained, near Metro. Breakfast excellent, wide choice, including local delicacies. Not the cheapest, but good value.
Comment from Hotel Management
Oct 23, 2016 by Resident Manager, Hotel Management
Dear John, we are so proud to read your beautiful review about your recent stay with us at andel's by Vienna House Prague. It is great to know that you enjoyed our services and tasted some local ingredients at breakfast. We are also pleased that you explored lively area around our hotel. We all hope to welcome you back again! With kind regards, Katerina Lenkova Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Single traveller upgraded to a huge apartment room

Posted Aug 8, 2016
Pros: Location, cleanliness, staff, free upgrade
Location: It located in Andels, just beside a big shopping mall with large supermarket and various of restaurant. Metro, bus and tram stations just in 3 minutes
I booked a superior room for myself for 2 nights in Prague. I arrived the hotel late so it wasn't busy. When I opened the door of my room, I was a bit surprised - they gave me an apartment room which consist of living and dinning room, kitchen and separated bedroom. The room is very clean and tidy. It was very colourful too. It located in Andels, just beside a big shopping mall with large supermarket and various of restaurant. Metro, bus and tram stations just in 3 minutes walk. Staff are helpful. I had a very quiet and pleasant stay.
Comment from Hotel Management
by Resident Manager, Hotel Management
Dear Tam, thank you very much for your lovely review. We are so pleased you enjoyed the upgrade to appartment, as well as lively location and helpful staff. We are very happy you will have nice memories of your trip to Prague! Hopefully, we will able to welcome you again at andel's in near future! With best regards, Katerina Lenkova Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel close to the shopping Center and tram

Posted Aug 7, 2016
Very well located, it's close to the mall but doesn't make noise during the night. Good for sleep. Recommend
Comment from Hotel Management
by Resident Manager, Hotel Management
Dear Ed, thank you for your nice feedback regarding your stay with us. It is great to know that you liked the location and that overall you were satisfied with your visit. We look forward to seeing you soon again! With kindest regards, Katerina Lenkova Resident Manager