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Reviews of numa | Root Rooms & Apartments

3 out of 5
numa | Root Rooms & Apartments
Mala Stepanska 13, Prague

Reviews

8.2

Very Good

Rating 10 - Excellent. 97 out of 297 reviews" "
Rating 8 - Good. 140 out of 297 reviews" "
Rating 6 - Okay. 43 out of 297 reviews" "
Rating 4 - Poor. 13 out of 297 reviews" "
Rating 2 - Terrible. 4 out of 297 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ella

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely lovely stay, very relaxing great room amenities and communal areas. Very safe and quiet. Only issue was the milk was sour for my tea and coffee so had to buy some!
Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEWARE: unsafe & scammy.
Don't risk it. This place has no reception so it's full of all types of people. Not the kind you want to live beside. A guy was using a key up his nose in the elevator...you know what for. Not to mention without a reception you miss out on safety, on if any problems arise, and generally the area is awful. I'd go -1/10 if I could.
Stayed 4 nights in May 2023

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Easy self check in. Super responsive team on their WhatsApp. Only thing to be aware of is that the walking route google maps takes you through leads to a doorway that is sometimes locked later in the evening, and you have to go around the block to enter from the other side.
Stayed 3 nights in Jun 2023

10/10 Excellent

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Nicely appointed hotel
It's a beautiful hotel with very nicely appointed rooms. The location is not exactly handy to the river or the old centre but it's not too remote either. There are places to eat very nearby. My only issue was checking in via the non attendant service as I did not receive the code prior to arriving.
Stayed 2 nights in Apr 2023

10/10 Excellent

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
REALLY nice option
Best hotel of our trip (there were five of them.) We loved the look, the quiet street, the design, the lighting, the lobby, the pillows (finally big after three hotels in Italy with paper thin ones), the details, the tea, the bathroom, pretty good place. We loved staying here, to the point that when we had to leave (cause I booked one more hotel for our last night in Prague) we felt we wanted to stay (and probably would have, if we had had the option to cancel the other one). Trying to be fair and mention absolutely every aspect of it, I would say location was nice and walkable to many places... some folks may want to be even closer to old town, maybe. And customer service was always there and great, not always providing the info we were looking for, but maybe part misunderstanding so I will own half of that. But helpful system, had all the check in info in advance and clear, and most of the interaction were quick, simple and on time. I doubt we will be back in Prague soon, but we would choose the same place... and we may seriously consider Numa for stays in other places in Europe, cause we loved this one.
Stayed 3 nights in May 2023
Response from numa Guest Experience Team on May 14, 2023
Dear gustavo,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

james, Fort Drum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not have any issues with my stay. Also the area was nice and quiet. :)
Stayed 14 nights in Jul 2022
Response from Matteo on Jul 28, 2022
Dear James, We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards, numa Guest Experience Team

8/10 Good

Lilia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying here! The staff was so friendly and accomodating, and the rooms were very clean and recently updated. Thank you!
Stayed 3 nights in Mar 2022
Response from Renda on Mar 9, 2022
Dear Lilia, we were happy to read that you liked your stay and we hope you will visit us again! Kind regards, Renata & hotel Antik City Team

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay at Antik City Hotel, a great location, great staff, great room, everything was great! Will definitely be back. Thank you very much!!
Stayed 3 nights in Oct 2019
Response from Olga, Front Office Manager on Nov 21, 2019
Dear guest, thank you very much for your rating and kind words. We are happy to see you enjoyed your stay and hope to see you next time!

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Olga, Front Office Manager on Oct 19, 2019
Thank you very much for your review and for staying with us. We are glad that you enjoyed your stay at Hotel Antik City in Prague. We look forward to welcoming you back!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was centrally located with a 10 minute walk to old town and was great for a weekend trip.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great location
Location was great just 5 minute walk to the main shopping district of Wencesles Square. Staff was super helpful and booked us a taxi back to the airport. Rooms were super clean and the continental breakfast was alright! No kettle or bedside tables in the bedroom but otherwise the decor was lovely. The hotel put us and our friends in adjoining rooms which was very helpful. It was also nice and quiet at night as the hotel is situated in a quiet side street.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
With that price its ok nice and clean Staff was nice
Stayed 6 nights in Sep 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel w/modern amenities
Modernized yet charming 'old world' hotel. Great on location for transit, eating, access to destinations. Only drawback is lack of parking. Best if without car or park at city borders. Local transit day passes or longer. Destinations all walking areas. Hotel staff good with English and helpful with arrangements. Hotel breakfast a great start to your day.
Stayed 2 nights in Jul 2018

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was a bit poor
Response from Olga, Front Office Manager on Apr 19, 2018
Dear Alvaro, thank you very much for your opinion! We are constantly working on improving of our hotel and we hope you will be fully satisfied next time. Best regards

8/10 Good

Maria, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Amazing hotel, very disappointing customer service
Very nice hotel, enjoyed my stay, however, the receptionist was extremely rude - we simply tried to cancel the pre-booked taxi giving a 4 hours notices, the receptionist got very aggressive towards us saying that we have to pay for a booking nevertheless that it’s not a joke and it’s a business, very disappointing and unprofessional.
Stayed 3 nights in Feb 2018

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Olga, Front Office Manager on Apr 11, 2018
Dear guests, thank you very much for your review! I am very happy to hear you had a lovely stay at our hotel and were able to fully enjoy it here. Thank you and have a nice day.

10/10 Excellent

Thitiphan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time for staying
- The hotel is amazing! I love the design and the room is spacious. The water temperatures inside the bathroom is perfect but the shower is a bit too low. - The location is not bad walking during a night time - few bars and restaurant nearby. - It’s a bit walk from a metro like 7-10mins. - Good choices for breakfast if you are not too picky. Suggested: the hotel should have a buffet line differently for very odd day. Cuz I satyed for 3 nights and I got to eat the same menus. - Staff was helpful and gave us a good city map
Stayed 3 nights in Dec 2017

10/10 Excellent

XxDavid , Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Right
Lovely small hotel, good size and clean room & en suit, great breakfast selection, located ideally in a quiet street but just through archway at bottom of road to square, cafe's, trams and metro station. Short walk to old town.
Stayed 5 nights in Jul 2017

6/10 Okay

VIKRAM

Liked: Cleanliness, property conditions & facilities, room comfort
give me different room
I book double room with double bed and they provide me twince bed . When I let them know they didn't help me and no proper answer . As a couple we don't prefer to stay in saprate bed . Not happy with it but rest is good service

8/10 Good

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice but a bit noisy
The location of the hotel was perfect. Easy walking distance to the Old Town center as well as all public transportation. Everything was fine except it was a bit noisy during the night. There were lots of people outside until about 11:00pm and the trash truck started at 5:00am. Otherwise I would totally recommend this hotel.

8/10 Good

Sam, Australia

Liked: Cleanliness, staff & service, room comfort
A gem in Prague
Great stay, breakfast was included in price. Hotel was a little old but is kind of expected in this part of the world.

10/10 Excellent

ev, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean modern hotel in great location

2/10 Terrible

Donna

Disliked: Staff & service, property conditions & facilities, room comfort
Just "okay" if you need a place to sleep
Rude staff at front desk; bathroom showers resulted in large water puddle on floors afterwards; breakfast was "okay"; located near a metro stop; parking next door requires *advanced* notifications and arrangements. (This hotel does not own any parking garage; they arrange parking with hotel next door and have only two parking spots reserved.)

6/10 Okay

Amir

8/10 Good

Soph, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with everything you need
Nice clean hotel in cobbled alley, about 10mins walk from main shopping district. Large room with big windows and well equipped bathroom. Great breakfast - good value for money from 7-10am. Very helpful young man at reception with good dinner suggestions. Really fast wifi/internet.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very central, short walk to everything. Perfect little spot for a visit to Prague!

8/10 Good

Mature couple R, H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to city centre. Helpful staff. Walk anywher
A very enjoyable experience in Prague. Better prices for food away from the city centre.

6/10 Okay

Sussie, Los Angeles

Liked: Cleanliness, staff & service, room comfort
Hotel OK, not the best location
The room was clean, breakfast OK, the staff mostly helpful. Lobby too small and not close enough to public transportation and to sites. For the price it was fine but I wouldn't rate it as a 4 star hotel.

6/10 Okay

Verified traveler

The New Experience
It was a great stay

6/10 Okay

Verified traveler

i like the hotel because it was close from everyth
i like it because it was close from everywhere, the only thing that i did not like was the bed and the pillows. The matress too hard as well as the pillows, so i couldnt sleep well

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Nice hotel, good for the price. Not 4-star.
The staff at the hotel are excellent and provided wonderful service and helpful advice, particularly with attractions. Happily recommend the hotel to others but I would not call it a four star hotel, and you want to make sure the price / rate you pay reflects this. A few annoyances: * The room safe is very small; neither my 13" ultrabook (laptop) or DSLR camera could fit inside. * The shower head in the bathroom was mounted elbow height. * The bed is two singles (or king singles) pushed together with separate sheets and blankets. It's also on wheels so opens up slightly during the night with either my wife or myself falling between the gap. * Chipped & bubbled paint, cracked tiles, drill holes, and very dusty / dirty in parts of the room. Needed a good clean, particularly behind, under and on top of furniture. It took around 15 minutes to walk to the 'old town' which I would recommend over the tram or metro, as it is a scenic walk itself. We generally chose to walk the waterfront which took a bit longer, especially as we stopped for countless photographs.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect but just a bit noisy

6/10 Okay

margarita, costa rica

Liked: Room comfort
Disliked: Cleanliness
Ok or less
Room is ok. Bathroom is very small. There is No air conditioning!! Only a small fan. It is close to downtown. I am happy I only stayed there 1 night and moved somewhere else. There was a dirty shirt in the closet!! I think I paid too much for this hotel, I would not stay there again. But the hotel is OK if u need something quick

10/10 Excellent

Ofir, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, and one of the best breakfasts I've ever had in a hotel. I highly recommend staying here as it really helped make our Prague experience a fantastic one

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Prague
It's about ten minutes walk from the city central. Quiet place, clean room and very kind service.

8/10 Good

Alexander, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quick weekend getaway
This was a very brief trip to Prague for the weekend only. The hotel was perfectly clean and well located just a short walk from the Old Town (without being in the Old Town itself). Service staff were efficient and the breakfast was also plentiful and decent. The only reason I have not given this a 5 star rating is because there was nothign that made it exceptional, resort like etc. That is, for a hotel of its class it does everything you would want it to do and does it well.

6/10 Okay

Kristof, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
4star, really?
Don't expect a 4star hotel. Small bathroom, small room, non impressive breakfast. I have been to better 3star hotels

8/10 Good

Charisma, southern california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place ok location
We arrived late and someone was at the desk waiting for us he was kind. The neighborhood seemed safe. Water pressure was good. bed was hard but comfortable. Room was clean but dated. Breakfast was great. Few blocks from metro station. maybe a brisk 15=20 minute walk to charles bridge. I would stay here again for another trip if I didn't mind a little further walk and wasn't going to spend much time in the room as it is small.

10/10 Excellent

Marina, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice and Clean
Very friendly staff excellent, food at a very affordable price. The rooms are extremely clean and perfumed. The location is good, rooms are spacious. They also have good breakfast. Best hotel in town.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Geoff, Finland

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast staff slow to notice new arrivals and seemed somewhat uninterested in their work. Kitched has no idea how to fry eggs.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Wonderful front desk staff, good breakfast. Overall great value for price,

6/10 Okay

worldwide, NJ

Liked: Staff & service
good but toilet ran and shower head was poorly secured - desk people were very helpful.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Great location if you want to be close to everything but not in the touristy part. Nice breakfast buffet.

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Michael, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for a short break to Prague, B&B facilties were great. Would recommend to anyone thinking of visiting Prague.

10/10 Excellent

Tropical mama, Sanibel, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money
Great front desk staff, nicely updated room, good breakfast, centrally located on a quiet side street.

10/10 Excellent

Ewen, Kinghorn Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL IN GREAT LOCATION
Hotel was in an excellent location. Quiet at night with enough restaurants and bars close by. However was within a 10 minute walk from the sights. It is also a very short walk (5 minutes) to the underground and connections to the airport. Room in the hotel was quite large and very clean and comfortable. Although no bath (in our room) the shower was great. Receptionists and other staff and maids were all very pleasant and spoke good english. However the attitude of the woman who seem to do all the cooking/kept the breakfast buffet fully stocked, left a lot to be desired!. Breakfast was continental and very good with an excellent selection of yogurts, fruit, bread rolls and the usual meats and cheeses. It also included fried eggs and sausage, however the eggs were cold all three mornings of our stay. In brief I will definitely book the hotel again.