Posted Sep 12, 2016 on Hotels
The guy checked us in quickly at night. The room was neat and clean although the aircon did not work for the 3 nights that we were there. It was noisy outside due to people screaming when talking but the windows had to be open due to broken aircon. there was no soap holder in shower.
The 2 staff at breakfast (1guy & supervisor lady) should find another job, away from people. Being vegetarian there was little at breakfast (3 days of Bocelli or cauliflower).
Olga the other receptionist needs training in the hospitality industry or she should also move on.
On the positive side Viletoria at reception was brilliant. 7 stars to her. spoke well, was positive, always had a smile and was eager and willing to explain the interesting places and parks and entertainment places that were not in the guide books. she needs a pat on the back.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
I appreciate all your other comments. Just note that Air Condition was not broken - our hotel is not equipped with Air Condition.. It is clearly stated in the hotel description on the website. In our climate we much more need a good heating.
All your other comments were already passed to the owner.
Karel Krejčí - Sales Manager