Ratings based on 1,242 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Stevenage

Lovely hotel in good central location

Posted Apr 16, 2017
Pros: The friendly, helpful staff
Cons: Nothing
Location: The Palladium shopping centre is very close, so don't take hand luggage. Easy walking distance to the old town and wenseslas square.
We arrived and were greated by the hotel porter, all the staff greated us at the reception desk. We were offered an upgrade to executive suite which we took up. When we came back to the room the first evening there was a complimentry bottle of wine on ice in the room. The hotel is very stylish and the staff were very helpful. We had breakfast on a couple of occasions which was a buffet with plenty to chose from. Local transport is great and not expensive but we chose to walk. The free walking tours are great, tip well if you enjoy
Comment from Hotel Management
Apr 19, 2017 by Petra Halbichova , Hotel Management
Dear Jan, thank you very much for your feedback and your kind words about our staff.We are happy that you enjoyed the stay here with the upgrade and that you liked as well the breakfast. We hope to see you soon, with best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel in walking distance to all the sights.

Posted Apr 13, 2017
10-15 minutes walk to Old Town square & most of the popular tourist attractions apart from the castle & bridge which you can get to in 30 minutes on foot. Highly recommend a restaurant on the castle side of the river called KampaPark. Fabulous food, view to die for, great setting. Cottocrudo in the Four Seasons hotel also very good with a lovely view of the castle. The terrace restaurant on top of the U Prince hotel is great for views over the city but the food isn't up to much. The hotel was perfectly situated for a few days in the city. Loved Prague.
Comment from Hotel Management
Apr 19, 2017 by Petra Halbichova , Hotel Management
Dear Liza, thank you very much for staying with us and for your kind feedback.We are glad that you could enjoy Prague and do sightseeing because of our location. We hope to welcome you again one day! With kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Lovely hotel in great location

Posted Mar 25, 2017
Pros: Location, cleanliness, comfort and staff
I have recently stayed at this hotel and it was a lovely break. The room was comfortable with friendly and efficient staff. The restaurant is fantastic but it does get busy so you are best making a reservation.I only ate once when I was there and it was the best meal I had whilst I was in Prague. The breakfast so good and it is only my opinion but it is the same choice daily so it would benefit from more variety. The airline lost my luggage and the concierge David was very helpful in contacting the airport to keep me updated on the progress. The hotel is in a great location with a good choice of restaurants within walking distance and easy to use the tram. I would definitely stay at this hotel again.
Comment from Hotel Management
Mar 25, 2017 by Petra Halbichova Guest relation manager, Hotel Management
Dear Lorna, Thank you very much for your interest shown in our hotel and for your feedback. We are very pleased that you could enjoy your stay here thanks to our location and that you have mentioned our staff and the restaurant . We are looking forward to see you again here one day. With best regards,
5 out of 5
Recommended
for Couples
by A verified traveler from england

good hotel

Posted Mar 18, 2017
Pros: nice decor,clean rooms,and the food was really good,
Cons: there is nothing you could do to improve this hotel
Location: easy walking to old square
lovely hotel with in walking distance of old square,excellent food,nice clean bedrooms,friendly staff,could not fault this hotel in any way.but it does pay to book table for dinner as this restaurant gets very busy all day'
Comment from Hotel Management
Mar 21, 2017 by Petra Halbichova Guest relation manager, Hotel Management
Dear Derrick, we would like to apreciate your time you spent to write here your opinion.It is very important to us. We are very happy that you have enjoyed your stay here with us and we wish to see you again one day. Take care and kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Hitchin

Wonderful hotel with old world class and charm

Posted Mar 17, 2017
We were blown away by the quality of the hotel and helpfulness of the staff.Breakfast was superb and we enjoyed an excellent meal in the restaurant one of the best vegetarian meals I've ever had .we used the hotel limo to get to the castle all other sights were within easy walking distance .Room was elegant and spacious wonderful marble bathroom and robes and slippers were provided .we would definitely stay here again .
Comment from Hotel Management
Mar 21, 2017 by Petra Halbichova Guest relation manager, Hotel Management
Dear Jane and Mark, thank you very much for your nice feedback! We apreciate the moment you found to write it here, it is a big help for us. We hope to see you again in the near future! With best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from N.Ireland

Long weekend in Prague

Posted Mar 15, 2017
Plenty to do and see in the city. Good bars and restaurant. My only complaint about my hotel is that there was no free Wi Fi.
Comment from Hotel Management
Mar 16, 2017 by Petra Halbichova Guest relation manager , Hotel Management
Dear Mervyn, first of all thank you very much for your choice to stay with us. I am very sorry to hear about the wifi conection but it has to be a misunderstanding ,because we do have a wifi free in whole hotel ,only think is that on some Executive rooms is offer for a High speed internet for 250,-CZK (extra charge),the normal- standart one is free.Of course is our falt ,that we did not inform you better.Please take my apologize ! Thank you very much and have a nice day! With kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Cupar, Fife, Scotland

Art Deco hotel close to all amenities

Posted Mar 13, 2017
Pros: The decor and spacious rooms.
Cons: Nothing
Location: Within walking distance of all the best places
The hotel was everything we had hoped for. The staff were attentive and friendly. The room was clean and well-proportioned and the bathroom was spotless. Couldn't fault anything at all. We had dinner in the restaurant and it was superb. Would highly recommend.
Comment from Hotel Management
Mar 16, 2017 by Petra Halbichova Guest relation manager , Hotel Management
Dear Wendy, we would like to thank you for your great rating of our hotel!It is so nice to hear that you was happy here and you have enjoyed your stay here. We wish and we hope to see you again one day! With best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel but noisy tram line night & day

Posted Mar 13, 2017
Excellent hotel,we had to change rooms because the tram line run's at the front of the hotel,this wasn't a problem staff were excellent.The old square is about 15 minutes walk.
Comment from Hotel Management
Mar 16, 2017 by Petra Halbichova Guest relation manager, Hotel Management
Dear guests, thank you very much for your feedback! We are happy that you have enjoyed your stay here with us! With best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from West Wittering

Excellent City Centre location

Posted Mar 9, 2017
Pros: Suggested by Expedia
Cons: Nothing springs to mind!
Location: Many good trips and excursions
An excellent three night stay at this lovely hotel. Lovely large bed room with the most comfy beds ever. Excellent advice of DayTrips/Excursions. Excellent staff on Reception. So helpful with any number of odds and ends. Even to calling the booked Taxi to confirm. Breakfast or Afternoon tea in the Imperial Cafe is a must! Thoroughly recommend.
Comment from Hotel Management
Mar 16, 2017 by Petra Halbichova Guest relation manager , Hotel Management
Dear Vivienne, thank you very much for your nice feedback!!! Its always very motivating to hear that our guest were satisfied here with us. We hope to see you again one day!! Take care and best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from England Essex

Excellent in very regard

Posted Mar 8, 2017
Pros: The whole experience was excellent. Lovely room , lots of space and everything worked. Great service and a good bar with polite staff.
Cons: Nothing that i can think of.
Location: The location was very good and close to the old town, There are lots of places to eat and drink with exceptional siteseeing
It was my partners birthday and they surprised her by leaving a bottle of sparkling wine and strawberries in our room . it was very nice and unexpected. The hotel is in a great location and extremely clean . The food is excellent as was the service. We really cannot fault the place, we will be back. Thanks to all the staff for making our short stay so special.
Comment from Hotel Management
Mar 9, 2017 by Petra Halbichova Guest relation manager , Hotel Management
Dear Dave and Gaynor, we are so grateful for your nice words in your feedback.We are very happy to hear that your stay here was so special and you enjoyed the birthday. We are looking forward for your next visit, take care and best regards, Petra Halbichova