Dear M. Wenjye, I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for you taking the time to share your kind evaluation with us and other travellers. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. Let us hope for an opportunity to welcome you back. Sincerely yours, Petr Novotný, Assistant to Front Office Manager
10/10 超赞
Chihhao
2022 年 9 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
Chihhao
2022 年 9 月入住 3 晚
Petr Novotný 于 2022 年 9 月 20 日 的回复
Dear M. Chihhao, I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for you taking the time to share your kind evaluation with us and other travellers. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. Let us hope for an opportunity to welcome you back. Sincerely yours, Petr Novotný, Assistant to Front Office Manager
10/10 超赞
Donald
2022 年 8 月 15 日
Donald
2022 年 7 月入住 2 晚
Petr Novotný 于 2022 年 8 月 16 日 的回复
Dear Mr. Donald, I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for you taking the time to share your kind evaluation with us and other travellers. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. Let us hope for an opportunity to welcome you back. Sincerely yours,
Petr Novotný,
Assistant to Front Office Manager
10/10 超赞
Tzu-An
商务旅客
2021 年 11 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
交通方便
交通方便,附近很熱鬧,離布拉格廣場也很近
Tzu-An
2021 年 11 月入住 1 晚
Petr Novotný 于 2023 年 6 月 25 日 的回复
Dear Tzu, I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for taking the time to provide us with a feedback and for sharing your kind review. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. Let us hope for an opportunity to welcome you back. Sincerely yours, Petr Novotný, Assistant to Front Office Manager
10/10 超赞
chuxuan
团体旅客
2021 年 8 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
chuxuan
2021 年 8 月入住 2 晚
10/10 超赞
真实旅客
团体旅客
2021 年 8 月 14 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2021 年 8 月入住 1 晚
8/10 还可以
MEI YU
团体旅客
2020 年 3 月 3 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
離火車站有點距離,或許是自己的行李太重,覺得辛苦
MEI YU
2020 年 2 月入住 3 晚
Petr Novotný, Assistant to Front Office Manager 于 2020 年 3 月 10 日 的回复
Dear Mei,
thank you for your evaluation and your comment. I am sorry you have taken 2 points from you scoring for us not being directly t the Railway station, which I, from personal experience, would not recommend as a quiet place to stay. Please, next time, let us arrange a car transportation to the station - I am concerned that you decided to pull the heavy luggage yourself there, even though it is truly not far away.
With best regards,
Petr Novotný,
Assistant to Front Office Manager
10/10 超赞
真实旅客
商务旅客
2020 年 1 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location &service.
真实旅客
2020 年 1 月入住 1 晚
Petr Novotný, Assistant to Front Office Manager 于 2020 年 2 月 2 日 的回复
Dear Hotels.com Guest, I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for you taking the time to share your kind evaluation with us and other travellers. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. Let us hope for an opportunity to welcome you back. Sincerely yours,
Petr Novotný,
Assistant to Front Office Manager
8/10 还可以
CHANG
2019 年 9 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
地理位置很方便又安静。早餐很棒。
CHANG
2019 年 9 月入住 3 晚
Petr Novotný, Assistant to Front Office Manager 于 2019 年 10 月 15 日 的回复
Dear Mr. Chang,
I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you for you taking the time to share your evaluation. While we strive to provide perfect service for all our guests, it seems we fell short in your eyes in some aspects.
I hope for a chance to welcome you back and prove we can earn the points we are currently lacking to make it perfect 10/10.
Sincerely yours,
Petr Novotný,
Assistant to Front Office Manager
8/10 还可以
Ka Yan
2019 年 1 月 31 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent service
Smooth check in, beautiful room, the staff were nice, the breakfast was not as good as expected but Overall the hotel is totally worth it's price, the restaurant in the hotel is also a must try
Ka Yan
2019 年 1 月入住 3 晚
Petr Novotný, Assistant to Front Office Manager 于 2019 年 2 月 11 日 的回复
Dear M. Ka,
I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for you taking the time to share your kind evaluation with us and other travellers. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel.
Let us hope for an opportunity to welcome you back.
Sincerely yours,
Petr Novotný,
Assistant to Front Office Manager
10/10 超赞
真实旅客
2018 年 10 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2018 年 10 月入住 1 晚
Petr Frňka 于 2018 年 10 月 26 日 的回复
Dear,
let me express our thanks for your choice of Art Nouveau Palace hotel for your recent Prague visit.
Thank you very much for you taking the time to provide us with a feedback and for sharing your review. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel.
We are looking forward for a chance to welcome you back in our hotel.
Sincerely yours,
Petr Frňka
Front Office Manager
Dear valued guest, I would like to sincerely thank you for choosing our Art Nouveau Palace hotel for your stay in Prague and for sharing your review here on expedia.com. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. We are looking forward to welcome you soon back. Sincerely yours, Ondřej Kotáb, Front Office Manager
Dear valued guest, I would like to sincerely thank you for choosing our Art Nouveau Palace hotel for your stay in Prague and for sharing your review here on expedia.com. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. We are looking forward to welcome you soon back. Sincerely yours, Ondřej Kotáb, Front Office Manager
8/10 还可以
真实旅客
2017 年 8 月 29 日
满意:客房舒适度,清洁度
真实旅客
2017 年 8 月入住 3 晚
Dear valued guest, I would like to sincerely thank you for choosing our Art Nouveau Palace hotel for your stay in Prague and for sharing your review here on hotels.com. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. We are looking forward to welcome you soon back. Sincerely yours, Ondřej Kotáb, Front Office Manager
8/10 还可以
真实旅客
2017 年 7 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location and great value
The hotel is located near the main road. The room is nice and clean but the wifi is not very stable. The breakfast is great.
Dear valued guest, I would like to sincerely thank you for choosing our Art Nouveau Palace hotel for your stay in Prague and for sharing your review here on expedia.com. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. We are looking forward to welcome you soon back. Sincerely yours, Ondřej Kotáb, Front Office Manager
Dear valued guest, I would like to sincerely thank you for choosing our Art Nouveau Palace hotel for your stay in Prague and for sharing your review here on hotels.com. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. We are looking forward to welcome you soon back. Sincerely yours, Ondřej Kotáb, Front Office Manager
8/10 还可以
NGA WUN
2017 年 7 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The bathtub is too slippery, will fall easily when step out of it and it is not clean enough. Other things are good.
NGA WUN
2017 年 7 月入住 1 晚
Dear valued guest, I would like to sincerely thank you for choosing our Art Nouveau Palace hotel for your stay in Prague and for sharing your review here on expedia.com. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. We are looking forward to welcome you soon back. Sincerely yours, Ondřej Kotáb, Front Office Manager
8/10 还可以
NGA WUN
2017 年 7 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The staff is excellent!
The hardware may not be up to 5-star level, yet the staff is really nice and helpful. They gave us a lot of assistance which makes our trip easier, special thanks to the young man ( sorry, I forgot his name) at the counter to help calling every pharmacy to check for the availability of neck collar. That's really impressive!
NGA WUN
2017 年 6 月入住 6 晚
Dear valued guest, I would like to sincerely thank you for choosing our Art Nouveau Palace hotel for your stay in Prague and for sharing your review here on hotels.com. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. We are looking forward to welcome you soon back. Sincerely yours, Ondřej Kotáb, Front Office Manager
6/10 一般
Man Kit
2017 年 4 月 7 日
Just okay with nice breakfast
Hotel is 15mins from the Charles bridge, it is not super close. Nice breakfast, but it was exactly the same everyday, so it was a bit boring for our 5 nights stay. The toilet floor had stains, I wonder did they clean it at all. And it was quite hot in the room during our stay in March
Man Kit
Dear valued guest, Thank you for choosing the Art Nouveau Palace Hotel for your stay in Prague. We hope you will remember your stay in our Golden City happily. Thank you for making the effort to share your experience with us. I was sorry to hear about fact that not all of our services met your expectations. I would like to assure you, that we will focus on things you mentioned, because satisfaction of our guests is more than important for us. Let me hope for chance to welcome you at Art Nouveau Palace hotel again. Sincerely yours, Ondřej Kotáb Front Office Manager
10/10 超赞
Joseph
商务旅客
2024 年 4 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice rooms, quiet. Close to tram. Quality breakfast with good staff.
Joseph
2024 年 4 月入住 5 晚
8/10 还可以
Robert
2024 年 4 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Robert
2024 年 3 月入住 6 晚
8/10 还可以
Kirk
与配偶出行
2024 年 3 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Buffet breakfast is very good.
Location biggest asset.
Staff were helpful when asked questions but there is an opportunity to be more proactivly engaging by for example asking " is this your first time to Prague?" and then providing some appropriate advice. Many guests are probably over 65 many may not know when they arrive that they can ride on the public transportation for free. If you mentioned that and provided basic information on how to best use it would make clients very appreciative.
Bloomberg news or 1
Japanese station are the only english channels on tv, adding at least BBC or CNN would be an improvement.
Exit from the bathroom had a toe stubbing and falls danger door sill that should be "ramped".
Access to electric outlets is poor for connecting charging devices.
Hall and interior carpets appear to be getting near there useful life.
Kirk
2024 年 3 月入住 3 晚
10/10 超赞
Alana
商务旅客
2024 年 3 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Second time staying here for business and would come again! Staff are very helpful.
Alana
2024 年 3 月入住 4 晚
10/10 超赞
gene
与配偶出行
2024 年 3 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We really enjoyed our stay and appreciated the unexpected room upgrade. Our room was a lot bigger than I'm used to in Europe and it even came with a sauna! The room decor was quite impressive and the bottle of chilled champagne was a nice touch. To add to that, the complimentary items in the mini fridge was over the top. Very nice! If there's one thing that i can nit-pick about the room, it's the slight odor that comes from the toilet. We're guessing that it's due to the building and sewer system being so old. Other than that, the room was perfect.
The breakfast on the second floor was decent and the service staff was nice enough.
gene
2024 年 3 月入住 3 晚
8/10 还可以
Michelly
团体旅客
2024 年 3 月 15 日
满意:清洁度、服务设施、住宿条件和设施
It was good. Was expecting more for a 5 star hotel. But overall it was ok. Breakfast was good
Michelly
2024 年 3 月入住 3 晚
10/10 超赞
Bonnie
2024 年 3 月 12 日
Bonnie
2024 年 3 月入住 1 晚
10/10 超赞
Jonathan
2024 年 3 月 8 日
满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
The Staff was great.
Jonathan
2024 年 3 月入住 3 晚
8/10 还可以
Banu
2024 年 3 月 5 日
Banu
2023 年 12 月入住 1 晚
10/10 超赞
Andrew
与配偶出行
2024 年 3 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a perfect stay for us. A thoroughly enjoyable few days. Nothing was too much trouble for the staff.
Andrew
2024 年 2 月入住 4 晚
10/10 超赞
Ming
与配偶出行, 商务旅客
2024 年 3 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location
Ming
2024 年 2 月入住 2 晚
10/10 超赞
Nezamaldin,Hamburg
与配偶出行
2024 年 2 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were professional and nice
Breakfast was good
accessibility was perfect
Nezamaldin
2024 年 2 月入住 3 晚
10/10 超赞
Sara Ulrika
与配偶出行
2024 年 2 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyrd our stay very much. Lovely hotel with helpful staff! The room was way to hot the first night but that was fixed immediately when we told the staff.
Great breakfast with perfect service and cleanliness!
We would love to return!
Sara Ulrika
8/10 还可以
Julia
与配偶出行
2024 年 2 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is beautiful, the staff and service was 5 star! The staff are knowledgeable, professional and very kind. From breakfast to booking tours they were so helpful. Our only complaint is that it was too warm. The weather was unseasonably warmer and there is no A/C. The windows in the room do open but you will hear street noise. Good hotel! Good Stay!
Julia
2024 年 2 月入住 4 晚
10/10 超赞
Victor
2024 年 2 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location was great and very convenient to walk to the tourist areas of Prague. The hotel was clean, comfortable and beautiful. Staff polite and very helpful. Highly recommended!
Victor
2024 年 2 月入住 2 晚
10/10 超赞
keanu
2024 年 2 月 4 日
keanu
2024 年 2 月入住 1 晚
8/10 还可以
Matt
团体旅客
2024 年 1 月 22 日
满意:清洁度、员工和服务、服务设施
Great location, decent breakfast. Shower disappointing and tracing paper for toilet roll but others very good!
Matt
2024 年 1 月入住 3 晚
10/10 超赞
真实旅客
2024 年 1 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Eksemplarisk hotell og ansatte
Mine foreldre hadde et fantastisk opphold på dette hotellet! Hotellet har svært god standard, i alle ledd! Alle de ansatte gir eksemplarisk service. De er hjelpsomme og vennlige. Maten i restauranten er nydelig. De fikk servert fantastisk frokost og middag hver dag. Hotellet har et godt renhold. Det er rent og ryddig på hele hotellet. Det lukter rent i alle etasjer. Hotellet har flotte hotellrom med gode senger. Hotellets hyggelige sjåfør, kjørte dem trygt til og fra flyplassen. Hotellets pikkoloer og vakter gjorde at de følte seg trygge til en hver tid. Mine foreldre anbefaler dette hotellet på det varmeste!
真实旅客
2024 年 1 月入住 4 晚
10/10 超赞
Bulent
2024 年 1 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Bulent
2024 年 1 月入住 3 晚
Petr Novotný 于 2024 年 1 月 20 日 的回复
Dear Bulent, I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for you taking the time to share your kind evaluation with us and other travellers. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. Let us hope for an opportunity to welcome you back. Sincerely yours, Petr Novotný, Assistant to Front Office Manager
10/10 超赞
Chuma
2024 年 1 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Chuma
2024 年 1 月入住 1 晚
Petr Novotný 于 2024 年 1 月 20 日 的回复
Dear Chuma, I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for you taking the time to share your kind evaluation with us and other travellers. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. Let us hope for an opportunity to welcome you back. Sincerely yours, Petr Novotný, Assistant to Front Office Manager
8/10 还可以
Guillaume
与配偶出行
2024 年 1 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
L'hôtel est super, bien placé et le bâtiment est très joli. Le petit déjeuner est bon et copieux, le buffet est assez varié. La chambre est spacieuse et confortable, la salle de bain est très bien. Seul bémol, on entend un peu les bruits de couloir, c'est d'autant plus dommage qu'il est possible de mettre une porte entre le vestibule de la chambre et le lit, cela atténuerait les bruits.
Sinon le personnel à la réception est gentil et nous a fourni pansements et parapluies.
Guillaume
2024 年 1 月入住 3 晚
10/10 超赞
flavio
2024 年 1 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
flavio
2024 年 1 月入住 2 晚
Petr Novotný 于 2024 年 1 月 20 日 的回复
Dear Flavio, I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for you taking the time to share your kind evaluation with us and other travellers. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. Let us hope for an opportunity to welcome you back. Sincerely yours, Petr Novotný, Assistant to Front Office Manager
10/10 超赞
Christian
与配偶出行
2024 年 1 月 14 日
满意:住宿条件和设施,清洁度
Christian
2024 年 1 月入住 3 晚
Petr Novotný 于 2024 年 1 月 20 日 的回复
Dear Christian, I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for you taking the time to share your kind evaluation with us and other travellers. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. Let us hope for an opportunity to welcome you back. Sincerely yours, Petr Novotný, Assistant to Front Office Manager
10/10 超赞
Basem
2024 年 1 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Basem
2024 年 1 月入住 2 晚
Petr Novotný 于 2024 年 1 月 20 日 的回复
Dear Basem, I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for you taking the time to share your kind evaluation with us and other travellers. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. Let us hope for an opportunity to welcome you back. Sincerely yours, Petr Novotný, Assistant to Front Office Manager
Dear Narumi, I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for you taking the time to share your kind evaluation with us and other travellers. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. Let us hope for an opportunity to welcome you back. Sincerely yours, Petr Novotný, Assistant to Front Office Manager
10/10 超赞
Nadia
2024 年 1 月 7 日
Nadia
2024 年 1 月入住 4 晚
Petr Novotný 于 2024 年 1 月 20 日 的回复
Dear Nadia, I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for you taking the time to share your kind evaluation with us and other travellers. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. Let us hope for an opportunity to welcome you back. Sincerely yours, Petr Novotný, Assistant to Front Office Manager
10/10 超赞
Brian
与家人出行
2024 年 1 月 4 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Brian
2024 年 1 月入住 2 晚
Petr Novotný 于 2024 年 1 月 20 日 的回复
Dear Brian, I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for you taking the time to share your kind evaluation with us and other travellers. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. Let us hope for an opportunity to welcome you back. Sincerely yours, Petr Novotný, Assistant to Front Office Manager
10/10 超赞
Elodie
与配偶出行
2024 年 1 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Parfait
Elodie
2023 年 12 月入住 4 晚
Petr Novotný 于 2024 年 1 月 20 日 的回复
Chere Elodie, I would like to sincerely thank you for choosing Art Nouveau Palace hotel for your recent stay in Prague. Thank you very much for you taking the time to share your kind evaluation with us and other travellers. We really appreciate your choice and are sincerely happy to hear you enjoyed services of Art Nouveau Palace hotel. Let us hope for an opportunity to welcome you back. Sincerely yours, Petr Novotný, Assistant to Front Office Manager
10/10 超赞
Jordan,Waite Park
与配偶出行
2023 年 12 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
If my partner and I ever go back to Prague, we will stay at this hotel every time. Just lovely.