MUCH misinformation in the hotel description
Posted Sep 1, 2011
Although the manager was kind and helpful, we canceled the last 4 of our planned 5 nights at this hotel (leaving after the 1st night). Overall, room was clean & had wi-fi (but no phone in room).
Unfortunately, we weren't satisfied with our stay due to key details INCORRECT in the Expedia lodging info:
1) This hotel is in the Hradcany area- NOT Mala Strana; it was MUCH farther away from the town center than we expected.
2) Although the policies section says "Visa accepted," we were told CASH only, and the entire bill must be paid UPFRONT (i.e., at check-in). We expected to pay w/ credit card & had to go to an ATM & withdraw cash in local currency.
3) We ONLY chose this hotel b/c it came up under a search for "free parking." However, free parking is NOT available. Apparently, local parking regulations recently changed. Parking was only available at another hotel, a 10-15 minute walk away & for a daily fee.
4) The manager only comes to the apts when booked guests are expected. There is no lobby, front desk, concierge, etc. It's just a door to knock on. When we arrived, no one was there. We had to carry our belongings around the city w/ us & come back 5hrs later for the 2pm check-in. Guests get keys and, since payment is upfront, drop keys in the mailbox upon "check-out."
May be OK for independent travelers but not great for 1st time Prague visitors looking for the traditional hotel experience w/ a front desk (to help w/ recommendations, directions, phone calls, etc).