Staff are excellent and helped with my requests prior to arrival, and even arranged an early check in. In general this was a great hotel in a great area, but my only criticism (and the reason I haven't rated it as 5 star) would be that I had chosen a double bedroom, yet the bed only had 2 'single' duvets which made things a little uncomfortable - a simple thing like a double duvet would have been so much better. Would be interested to know if the room had 2 occupants, whether this would have been different.